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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14830 Views

7 replies

11 likes

Security
  • 14830 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

554065 Views

991 replies

116 likes

Account
  • 554065 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131212 Views

74 replies

12 likes

Account
Login
Premium
  • 131212 Views
  • 74 replies
  • 12 likes

Disabling Facebook

HI I'm considering disabling my facebook account. I'm a premium Spotify subscriber and I'm worried that my Spotify use will be disrupted. Anyone know what the consequences of disabling Facebook are? thanks!

Music Fan

HI   I'm considering disabling my facebook account. I'm a premium Spotify subscriber and I'm worried that my Spotify use will be disrupted. Anyone know what the consequences of disabling Fac...

Sam

Spotify

5389 Views

15 replies

0 likes

  • 5389 Views
  • 15 replies
  • 0 likes

Offline

Hi I was wondering if there is a way to get more than 3 devices offline, like netflix a higher fee ?
Best regards
Christoffer

Newbie

Hi I was wondering if there is a way to get more than 3 devices offline, like netflix a higher fee ?<br>Best regards<br>Christoffer

Peter__

Community Legend

257 Views

2 replies

0 likes

Account
Other
Premium
Subscription
  • 257 Views
  • 2 replies
  • 0 likes

Changing facebook account.

I was wondering how I change which facebook account my Spotify account is currently associated with as I have disabled my old facebook account (which is currently the one it is with), I have used my new facebook account for about a year but it annoys...

Newbie

I was wondering how I change which facebook account my Spotify account is currently associated with as I have disabled my old facebook account (which is currently the one it is with), I have used my ...

Joe

Community Legend

171 Views

1 replies

0 likes

  • 171 Views
  • 1 replies
  • 0 likes

Can't upgrade to premium while overseas

My credit card was compromised while traveling and my premium subscription lapsed. I'm trying to upgrade again with a new card, but I constantly get referred to the 'Spotify is not available in your country' page. Now I have no music at all. What to ...

Newbie

My credit card was compromised while traveling and my premium subscription lapsed. I'm trying to upgrade again with a new card, but I constantly get referred to the 'Spotify is not available in your ...

Peter__

Community Legend

305 Views

1 replies

0 likes

  • 305 Views
  • 1 replies
  • 0 likes

Cancelled subscription, but still got charged.

I cancelled my Premium Trial 24-36 hours prior to it expiring- but still was charged. Who should I contact to request a refund?

Casual Listener

I cancelled my Premium Trial 24-36 hours prior to it expiring- but still was charged.   Who should I contact to request a refund?

kilbryf

Casual Listener

241 Views

2 replies

0 likes

Subscription
  • 241 Views
  • 2 replies
  • 0 likes

Redeemed my spotify giftcard but are still getting commercial breaks

Subscription statusYou are registered for Spotify Unlimited until 2015-01-03. After this period your account will become a Spotify Free account.Why do i still get commercial breaks?

Newbie

Subscription status You are registered for Spotify Unlimited until 2015-01-03. After this period your account will become a Spotify Free account. Why do i still get commercial breaks?

Peter__

Community Legend

240 Views

1 replies

0 likes

  • 240 Views
  • 1 replies
  • 0 likes

Playlists, Premium Access, Account / Payment Details Vanished After Removing From Facebook

A few days ago I tried to remove the Spotify App from my Facebook account because I was annoyed of seeing it in the Recent Activity box (even though I already made sure in my Spotify Preferences not to show it). Right after that, I was asked to log b...

Visitor

A few days ago I tried to remove the Spotify App from my Facebook account because I was annoyed of seeing it in the Recent Activity box (even though I already made sure in my Spotify Preferences not ...

user-removed

Not applicable

663 Views

14 replies

0 likes

  • 663 Views
  • 14 replies
  • 0 likes

Solved!! Problems with E-mail

Hi i have a problem with my account [Mod edit-username] the mail adress that is below [Mod edit-username] doesnt excist. My real e-mail is [Mod edit-email]. But when i try to change it to the correct e-mail it says that i already have an account with...

Newbie

Hi i have a problem with my account [Mod edit-username] the mail adress that is below [Mod edit-username] doesnt excist. My real e-mail is [Mod edit-email].   But when i try to change i...

Peter__

Community Legend

875 Views

4 replies

0 likes

  • 875 Views
  • 4 replies
  • 0 likes

Solved!! E-mail already in use, but still not!?

I want to change my current e-mail adress on Spotify to a new one. When I try to do it, this text appears: "Another account is already registered with this email address" I tripple checked my e-mail so I spelled it right, I did. So then I tried to re...

Regular

I want to change my current e-mail adress on Spotify to a new one. When I try to do it, this text appears: "Another account is already registered with this email address" I tripple checked my e-...

Peter__

Community Legend

27422 Views

10 replies

0 likes

  • 27422 Views
  • 10 replies
  • 0 likes

Double premium payment

Hi, I recently applied my Paypal for the premium trial. However, I may not have been logged into the correct account the first time and would hate to start getting charged for 2 accounts. Is there any way to check this or cancel one and keep the othe...

Casual Listener

Hi,   I recently applied my Paypal for the premium trial. However, I may not have been logged into the correct account the first time and would hate to start getting charged for 2 accou...

Peter__

Community Legend

387 Views

3 replies

0 likes

  • 387 Views
  • 3 replies
  • 0 likes

"You are currently using Spotify Free" - money withdrawn from bank account

I've been charged with a month premium subscription. Haven't received any email and my account overview says "You are currently using Spotify Free". ??? (Tried log out and back in etc)

Newbie

I've been charged with a month premium subscription. Haven't received any email and my account overview says "You are currently using Spotify Free".   ???   (Tried log out an...

Peter__

Community Legend

263 Views

1 replies

0 likes

Subscription
  • 263 Views
  • 1 replies
  • 0 likes

unlimited

I have an Unlimited subscription. I want to try Premium. Why do I have to pay for that, while everybody else who hasn't a Spotify subscription gets it free for a month. Do you really want me to unscribe first before I can profit of that offer? Or at ...

Newbie

I have an Unlimited subscription. I want to try Premium. Why do I have to pay for that, while everybody else who hasn't a Spotify subscription gets it free for a month. Do you really want me to unscr...

Peter__

Community Legend

353 Views

4 replies

0 likes

  • 353 Views
  • 4 replies
  • 0 likes

spotify premium paid by paypal

Hello, Spotify warned me that paypal had refused an automatic payment because of to less money on my paypal. I putted 50 euros on my account of paypal. Will there be an automatic payment or? How much time you get for arranging this problem before the...

Newbie

Hello, Spotify warned me that paypal had refused an automatic payment because of to less money on my paypal. I putted 50 euros on my account of paypal. Will there be an automatic payment or? Ho...

Peter__

Community Legend

267 Views

1 replies

0 likes

  • 267 Views
  • 1 replies
  • 0 likes

change my accont from premium to 4.99 a noth 12121218752

HARRISON WILSON Thank you and its off line an why cant i Listen my music offline egank you. [Snip-Email(Privacy)-Peter]

Casual Listener

HARRISON WILSON Thank you <snip>  and its off line an why cant i Listen my music offline egank you.    [Snip-Email(Privacy)-Peter]

Peter__

Community Legend

202 Views

1 replies

0 likes

Account
  • 202 Views
  • 1 replies
  • 0 likes

D LAMAR

I am D Lamar, and now there is some picture of a guy with finess music on my profile. Take him off that is not me!!!

Casual Listener

I am D Lamar, and now there is some picture of a guy with finess music on my profile. Take him off that is not me!!!

Peter__

Community Legend

281 Views

1 replies

0 likes

  • 281 Views
  • 1 replies
  • 0 likes

Favorite people list is gone! Help!

I just updated spotify a few days ago and noticed my favorite people list that used to appear on the top left, above the people list that shows all of my facebook friends as they listen to music, is gone. I can't find a way to get it back...anyone kn...

Newbie

I just updated spotify a few days ago and noticed my favorite people list that used to appear on the top left, above the people list that shows all of my facebook friends as they listen to music, is ...

msfit

Newbie

1441 Views

3 replies

0 likes

  • 1441 Views
  • 3 replies
  • 0 likes

Profile deleted

I've connected two spotify profiles (mine, premium) and my blog's profile to the same facebook profile (cause I thought I could...) When I switched from the blog's profile on Spotify to my own personal profile on Spotify, it said I was new and everyt...

Casual Listener

I've connected two spotify profiles (mine, premium) and my blog's profile to the same facebook profile (cause I thought I could...) When I switched from the blog's profile on Spotify to my own person...

queensway31

Casual Listener

369 Views

4 replies

0 likes

  • 369 Views
  • 4 replies
  • 0 likes

Ive upgraded to Unlimited but account is showing Im on the free version

Ive paid for Unlimited and had an email confirming payment but my account is showing as the free version and I cant access the Unlimited version

Newbie

Ive paid for Unlimited and had an email confirming payment but my account is showing as the free version and I cant access the Unlimited version

Peter__

Community Legend

255 Views

2 replies

0 likes

  • 255 Views
  • 2 replies
  • 0 likes

I can't change password and my friend keeps using my account!

My account must be bugged somehow. First, I've got playlists that I haven't created. It's almost like my account is linked with someone elses? How can this be? My real problem though, I cant change password. It says something like "Email Another acco...

Regular

My account must be bugged somehow. First, I've got playlists that I haven't created. It's almost like my account is linked with someone elses? How can this be?   My real problem though, I ca...

angeltear

Regular

572 Views

6 replies

0 likes

Account
  • 572 Views
  • 6 replies
  • 0 likes

private message error

How do I check a private message? I got an email saying I had one but when i followed the link and went to my inbox, there wasn't one there.

Regular

How do I check a private message? I got an email saying I had one but when i followed the link and went to my inbox, there wasn't one there.

Peter__

Community Legend

435 Views

4 replies

0 likes

  • 435 Views
  • 4 replies
  • 0 likes