Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ku001i
  • Newbie
  • 407475 Views
  • 959 replies
  • 107 likes
  • Account
  • 407475 Views
  • 959 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1176974 Views
  • 119 replies
  • 113 likes
  • Account
  • 1176974 Views
  • 119 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 100190 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 100190 Views
  • 68 replies
  • 10 likes

This feature is currently unavailable. Please try again later

I've been trying to upgrade my account from Unlimited to Premium for the last 3 days and all a get is this: This feature is currently unavailable. Please try again later When is later? Regard Emmi

  • Casual Listener
  • I've been trying to upgrade my account from Unlimited to Premium for the last 3 days and all a get is this:   This feature is currently unavailable. Please try again later   When is...
  • Peter__
  • Community Legend
  • 2641 Views
  • 5 replies
  • 0 likes
  • 2641 Views
  • 5 replies
  • 0 likes

My Spotify is still playing adverts even though I payed for premium

I payed for spotify premium about 4 days ago. It's showing on my spotify account page as subscribed but on my player it still plays adverts! Why is this? Thanks

  • Visitor
  • I payed for spotify premium about 4 days ago. It's showing on my spotify account page as subscribed but on my player it still plays adverts!   Why is this?   Thanks
  • Peter__
  • Community Legend
  • 294 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 294 Views
  • 3 replies
  • 0 likes

my premium will not activate

I redeemed the code sucsessfully but my premium will not activate. The problem are both on my pc and samsung phone

  • Casual Listener
  • I redeemed the code sucsessfully but my premium will not activate. The problem are both on my pc and samsung phone
  • Peter__
  • Community Legend
  • 334 Views
  • 4 replies
  • 0 likes
  • 334 Views
  • 4 replies
  • 0 likes

Deleted Facebook and now can't use Spotify

I used to have Spotify premium and I signed up for it through Fb. But when I completely deleted ( not just deactivated it) I guess it made me unable to use my premium account. I'm still paying for Spotify each month. And would like to be able to use ...

  • Visitor
  • I used to have Spotify premium and I signed up for it through Fb. But when I completely deleted ( not just deactivated it) I guess it made me unable to use my premium account. I'm still paying for Sp...
  • user-removed
  • Not applicable
  • 383 Views
  • 5 replies
  • 0 likes
  • Subscription
  • 383 Views
  • 5 replies
  • 0 likes

American Express Prepaid Card

I have an American Express prepaid Gift card that isn't being accepted, and followed the instructions on a previous post to email the company, and after getting a reply from the address no-reply@spotify.com, which the instructions told me to reply on...

  • Casual Listener
  • I have an American Express prepaid Gift card that isn't being accepted, and followed the instructions on a previous post to email the company, and after getting a reply from the address no-reply@spot...
  • Broydon
  • Casual Listener
  • 1168 Views
  • 7 replies
  • 0 likes
  • 1168 Views
  • 7 replies
  • 0 likes

Solved!! "Sofort-Dauerauftrag" is not available anymore (Germany)

Hi there, a few weeks ago Spotify offered the possibility to buy Spotify Premium with "Sofort-Dauerauftrag" (Germany). Is there a reason why I can't use this option anymore to buy Spotify Premium? I can only choose between VISA/Mastercard, AmericanEx...

  • Visitor
  • Hi there,   a few weeks ago Spotify offered the possibility to buy Spotify Premium with "Sofort-Dauerauftrag" (Germany). Is there a reason why I can't use this option anymore to buy Spo...
  • multikev
  • Gig Goer
  • 1827 Views
  • 5 replies
  • 1 likes
  • 1827 Views
  • 5 replies
  • 1 likes

aiuto ????

aiuto ..avevo un account libero sul mio pc ora dopo un aggiornamento mi da il servizio a pagamento come faccio a tornare indietro con account libero?

  • Newbie
  • aiuto ..avevo un account libero sul mio pc ora dopo un aggiornamento mi da il servizio a pagamento come faccio a tornare indietro con account libero?
  • Sam
  • Spotify
  • 245 Views
  • 1 replies
  • 0 likes
  • Free
  • 245 Views
  • 1 replies
  • 0 likes

Moved to another Country - no answer from customer service

Hello together, i would like to change my country from USA to Germany but no solution in working. I also tried to contact the customer service via email and i also got a case number but i didnt get any answer from them. So it would be great if anybod...

  • Newbie
  • Hello together,   i would like to change my country from USA to Germany but no solution in working. I also tried to contact the customer service via email and i also got a case number but ...
  • Sam
  • Spotify
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

HELP! I have 2 accounts that links to Facebook!!

Hi, I have been using Spotify lately and I purchased the Spotify Premium on 5th Nov 2013. However 4 days ago, I was logged out of my Spotify account and once I sign in back using my FB, they asked me for my Spotify username and password. So I keyed i...

  • Regular
  • Hi, I have been using Spotify lately and I purchased the Spotify Premium on 5th Nov 2013. However 4 days ago, I was logged out of my Spotify account and once I sign in back using my FB, they ask...
  • annann91
  • Regular
  • 1547 Views
  • 9 replies
  • 0 likes
  • Account
    Login
    Premium
  • 1547 Views
  • 9 replies
  • 0 likes

Free Premium Trial Ad

Hey guys! I've been hearing an ad on spotfiy lately: if you refer a friend to get a 30 day free trial you will get a 30-day as well. How does this work? When I click on the banner the only thing that happens is that it brings up is this. I asked my f...

  • Newbie
  • Hey guys! I've been hearing an ad on spotfiy lately: if you refer a friend to get a 30 day free trial you will get a 30-day as well.   How does this work? When I click on the banner the only...
  • Peter__
  • Community Legend
  • 293 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 293 Views
  • 1 replies
  • 0 likes

Please help me change my username from my real name to my companies name.

I want to change my username from my real name to my companies name....In the same way NME has NME selected. How do I do this? Many thanks in advance. Gary.

  • Newbie
  • I want to change my username from my real name to my companies name....In the same way NME has NME selected. How do I do this?   Many thanks in advance. Gary.
  • Peter__
  • Community Legend
  • 573 Views
  • 1 replies
  • 0 likes
  • 573 Views
  • 1 replies
  • 0 likes

Deleted playlist

I accidentally deleted my playlist "soak it up". Can someone help me retrieve it?

  • Casual Listener
  • I accidentally deleted my playlist "soak it up". Can someone help me retrieve it?
  • Peter__
  • Community Legend
  • 178 Views
  • 2 replies
  • 0 likes
  • Other
  • 178 Views
  • 2 replies
  • 0 likes

Can't change my country!

Hey, I need help with this issues that I have been having for the past month now. I can't seem to change my country settings, and it is stuck on USA but I live in Australia.... I have tried everything but I really don't want to pay to change it. Is t...

  • Newbie
  • Hey, I need help with this issues that I have been having for the past month now. I can't seem to change my country settings, and it is stuck on USA but I live in Australia.... I have tried ...
  • Peter__
  • Community Legend
  • 457 Views
  • 2 replies
  • 0 likes
  • 457 Views
  • 2 replies
  • 0 likes

Unable to reset password/Billing issues

Hello. I have recieved a bill for a yearly subscription on my spotify account, but i have NEVER agreed to that. I have been using the normal monthly subscription until now. When i went in and checked my subscription it is as i left it at a monthly su...

  • Casual Listener
  • Hello.   I have recieved a bill for a yearly subscription on my spotify account, but i have NEVER agreed to that.   I have been using the normal monthly subscription until now. Wh...
  • Peter__
  • Community Legend
  • 303 Views
  • 4 replies
  • 0 likes
  • 303 Views
  • 4 replies
  • 0 likes

Spotify account got chnage to wrong account

I use my spotify account (using facebook) on my friends phone and after she logged in using her normal spotify account they seemed to get synced and i could not log in to my old account. So after i followed the instructions for when a account is sync...

  • Casual Listener
  • I use my spotify account (using facebook) on my friends phone and after she logged in using her normal spotify account they seemed to get synced and i could not log in to my old account. So after i f...
  • Peter__
  • Community Legend
  • 260 Views
  • 4 replies
  • 0 likes
  • 260 Views
  • 4 replies
  • 0 likes

New computer, now phone and pc not in sync

My computer was recently re-imaged, and I'm guessing that messed up something with my account. I downloaded the Spotify app on my pc, but when I login, none of my playlists exist. It looks like a new account (compared to Spotify on my Android phone)....

  • Newbie
  • My computer was recently re-imaged, and I'm guessing that messed up something with my account.  I downloaded the Spotify app on my pc, but when I login, none of my playlists exist.  It look...
  • Peter__
  • Community Legend
  • 395 Views
  • 2 replies
  • 0 likes
  • 395 Views
  • 2 replies
  • 0 likes

Solved!! Spotify Unlimited as a gift

  • Casual Listener
  • <seriously - I just want to buy a years worth of "unlimited" for my girlfriend. But it does not seem possible - first I'm told gift cards are not available in my country (US). OK - wth?   ...
  • Sam
  • Spotify
  • 326 Views
  • 3 replies
  • 0 likes
  • Account
  • 326 Views
  • 3 replies
  • 0 likes

Paypal premium

Paid for premium with paypal, money was charged couple of hours back still says on my spotify "you exceeded your 10 hour limit, blablabla" . !?

  • Casual Listener
  • Paid for premium with paypal, money was charged couple of hours back still says on my spotify "you exceeded your 10 hour limit, blablabla" . !?
  • Sam
  • Spotify
  • 682 Views
  • 8 replies
  • 0 likes
  • 682 Views
  • 8 replies
  • 0 likes

just bought 1 month of premium, but cant listen to music (you've exceeded your 10h time limit.) #bug

heyhey just bougt 1 month but cant listen to any music! it says spotify premium at the spotify status, but still buggy! please help me the purchase was completed but no premium! Lars

  • Newbie
  • heyhey   just bougt 1 month but cant listen to any music! it says spotify premium at the spotify status, but still buggy!   please help me the purchase was completed but no premium!...
  • Sam
  • Spotify
  • 217 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 217 Views
  • 3 replies
  • 0 likes

I've deactivated my facebook so now can't log in to spotify?!?!

it just reactivates whenever I log in. I have the premium account so there should really be a facility to log in with out it? i do not want a facebook account anymore, how do I still use spotify without reactivating facebook?! Help please!!!

  • Casual Listener
  • it just reactivates whenever I log in. I have the premium account so there should really be a facility to log in with out it?   i do not want a facebook account anymore, how do I still use spo...
  • Peter__
  • Community Legend
  • 1679 Views
  • 5 replies
  • 0 likes
  • 1679 Views
  • 5 replies
  • 0 likes