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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

285026 Views

529 replies

34 likes

Account
Free
  • 285026 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13575 Views

6 replies

11 likes

Security
  • 13575 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

539397 Views

990 replies

114 likes

Account
  • 539397 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129513 Views

74 replies

12 likes

Account
Login
Premium
  • 129513 Views
  • 74 replies
  • 12 likes

How to change the language from Turkish to English on Spotify website account management?

Hi, Since I'm using Spotify with the Turkish Store the profile and account management page on Spotify website and the emails I get are in Turkish. I wish there was a way to change this to English. It seems like you are forgetting about the expats liv...

Newbie

Hi,   Since I'm using Spotify with the Turkish Store the profile and account management page on Spotify website and the emails I get are in Turkish.   I wish there was a way to chan...

Peter__

Community Legend

4076 Views

1 replies

0 likes

  • 4076 Views
  • 1 replies
  • 0 likes

Cosmote subscription

Hello i have a spotify account and i premium account eith a cosmote number.. The problem is that i changed my number and i cant use the service with my new number...

Newbie

Hello i have a spotify account and i premium account eith a cosmote number.. The problem is that i changed my number and i cant use the service with my new number...

Peter__

Community Legend

895 Views

1 replies

0 likes

  • 895 Views
  • 1 replies
  • 0 likes

Redeem code

I type in the code then i pres premium. Then i pops up a little red text that we can not redeem this code right now.what is the problem??

Casual Listener

I type in the code then i pres premium. Then i pops up a little red text that we can not redeem this code right now.what is the problem??

Peter__

Community Legend

401 Views

2 replies

0 likes

  • 401 Views
  • 2 replies
  • 0 likes

Log off everywhere

Hey! I have asked before, and it did not work, so can you please try to log me off everywhere again? : )Username: meofc95

Regular

Hey! I have asked before, and it did not work, so can you please try to log me off everywhere again? : ) Username: meofc95

Taylor

Community Legend

513 Views

1 replies

0 likes

Account
Security
  • 513 Views
  • 1 replies
  • 0 likes

Account Was Disconnected, Help?

Posting this on behalf of a friend whose account got nuked. Yes, he's gone through the protocol and has gotten nowhere. His case # is 01155779 and text from him, quoted below: In short, I recieved an e-mail from spotify stating: "We recently received...

Regular

Posting this on behalf of a friend whose account got nuked. Yes, he's gone through the protocol and has gotten nowhere.   His case # is 01155779 and text from him, quoted below:   ...

Peter__

Community Legend

872 Views

14 replies

0 likes

  • 872 Views
  • 14 replies
  • 0 likes

Solved!! device reset

How do you know if your devices have been resetted? I want to wait before downloading my playlists again.

Regular

How do you know if your devices have been resetted? I want to wait before downloading my playlists again.

Peter__

Community Legend

345 Views

1 replies

0 likes

Premium
  • 345 Views
  • 1 replies
  • 0 likes

credit for unauth charge

I tried to cancel my subscription and I was still charged. I would like my money back please.

Casual Listener

I tried to cancel my subscription and I was still charged. I would like my money back please.

Joe

Community Legend

335 Views

3 replies

0 likes

Premium
  • 335 Views
  • 3 replies
  • 0 likes

I can't set up the premium account.

I want to upgrade to premium. Every time I am typing in my credit card. After that I submit it and then it says Payment failed. I don't know why it is not working?! My credit card is working(I just purchased something on the Internet with it). Please...

Visitor

I want to upgrade to premium. Every time I am typing in my credit card. After that I submit it and then it says Payment failed. I don't know why it is not working?! My credit card is working(I just p...

Joe

Community Legend

241 Views

1 replies

0 likes

  • 241 Views
  • 1 replies
  • 0 likes

My account says something went wrong when I try to look for music in the browser

I have a good internet connection and it says try later, I deleted my app and I download it again but no, it's the same... I don't know what's wrong with it

Newbie

I have a good internet connection and it says try later, I deleted my app and I download it again but no, it's the same... I don't know what's wrong with it

Peter__

Community Legend

434 Views

1 replies

0 likes

  • 434 Views
  • 1 replies
  • 0 likes

profil

Hei jeg har en profil hos dere som jeg er betaler og eier av denne kontoen, og en kamerat av meg klarte og logge seg inn via facebook, og den får jeg ikke fjernet igjen. Hvordan får jeg endret det til min facebook igjen ? Mvh Betina Gårholt

Visitor

Hei   jeg har en profil hos dere som jeg er betaler og eier av denne kontoen, og en kamerat av meg klarte og logge seg inn via facebook, og den får jeg ikke fjernet igjen. Hvordan får jeg en...

GnagarN

Roadie

256 Views

2 replies

0 likes

  • 256 Views
  • 2 replies
  • 0 likes

Facebook

For some reason my Spotify account is linked to my wifes Facebook account how can I change it to my Facebook account? Thanks

Casual Listener

For some reason my Spotify account is linked to my wifes Facebook account how can I change it to my Facebook account?   Thanks    

GnagarN

Roadie

377 Views

4 replies

0 likes

Account
Unlimited
  • 377 Views
  • 4 replies
  • 0 likes

Can't Log In/Can't Reset Password!

Hey there.Having some trouble with my account. I can't remember my password to my spotify account, and the only option for me is to get a reset through my e-mail, which I can't log in to either since it's been blocked cuz someone was trying to hack i...

Newbie

Hey there. Having some trouble with my account. I can't remember my password to my spotify account, and the only option for me is to get a reset through my e-mail, which I can't log in to either s...

Peter__

Community Legend

368 Views

1 replies

0 likes

  • 368 Views
  • 1 replies
  • 0 likes

Solved!! Gift Cards International Usage

I'm from the UK, my girlfriend lives in Hong Kong. I'm thinking about buying her a Spotify gift card. She'll be over for Christmas, so she can redeem the card in either UK or Hong Kong. Do gift cards need to be tied to a region? If she redeems a UK c...

Casual Listener

I'm from the UK, my girlfriend lives in Hong Kong. I'm thinking about buying her a Spotify gift card. She'll be over for Christmas, so she can redeem the card in either UK or Hong Kong.   Do...

Peter__

Community Legend

14813 Views

7 replies

0 likes

  • 14813 Views
  • 7 replies
  • 0 likes

Cuenta premium con Movistar

Acabo de adquirir un plan con movistar que incluye una cuenta Premium de Spotify. Entro a la liga para dar de alta la cuenta, pero me dice que mi correo ya existe. Yo ya tengo una cuenta free con Spotify pero quiero actualizarña con la cuenta premium...

Visitor

Acabo de adquirir un plan con movistar que incluye una cuenta Premium de Spotify. Entro a la liga para dar de alta la cuenta, pero me dice que mi correo ya existe.   Yo ya tengo una cuenta f...

Peter__

Community Legend

983 Views

3 replies

0 likes

  • 983 Views
  • 3 replies
  • 0 likes

Prenium subscription failed after two days.

OK this is a first.We've updated our account à few Days ago in order to use it again with our sonos System.However after two days the account failed again and on our status page it says were using free. In our payment history it says that we havent u...

Casual Listener

OK this is a first. We've updated our account à few Days ago in order to use it again with our sonos System. However after two days the account failed again and on our status page it says were ...

Peter__

Community Legend

311 Views

3 replies

0 likes

  • 311 Views
  • 3 replies
  • 0 likes

Redeemed a spotify card, no subscription has been given.

Hi all, I redeemed a spotify card over half an hour ago. After this half hour the account status are still on free and I can't access any features. I tried redeeming the card again, but now it is invalid. Kind regards, Liam.

Casual Listener

Hi all,   I redeemed a spotify card over half an hour ago.   After this half hour the account status are still on free and I can't access any features.   I tried redeeming ...

Peter__

Community Legend

207 Views

1 replies

0 likes

  • 207 Views
  • 1 replies
  • 0 likes

Solved!! Concurrent users

As a family we use Spotify a great deal. We have three Sonos boxes, I use Spotify with my phone and I have a separate streamer at home which I use. My problem is that the kids and I keep cutting each other off. EG If I am on the train listening to Sp...

Casual Listener

As a family we use Spotify a great deal. We have three Sonos boxes, I use Spotify with my phone and I have a separate streamer at home which I use. My problem is that the kids and I keep cutting each...

Andrew_Stenton

Casual Listener

4166 Views

4 replies

0 likes

  • 4166 Views
  • 4 replies
  • 0 likes

Starred track disappeared

Hello guys i need help immediately, i'm a premium user since forever, my starred tracks was actually my collection and it's just gone, please i need you to recover it because it was my life. Help me i'm so screwed. Last song added was by Gemini and w...

Casual Listener

Hello guys i need help immediately, i'm a premium user since forever, my starred tracks was actually my collection and it's just gone, please i need you to recover it because it was my life. Help me ...

yajtyler

Composer

252 Views

2 replies

2 likes

  • 252 Views
  • 2 replies
  • 2 likes

Wrong name

How come when I log in with my email my name shows up but when I log in with my username my systers name and facebookpicture shows up, and how can i disconnect her? Tommy

Casual Listener

How come when I log in with my email my name shows up but when I log in with my username my systers name and facebookpicture shows up, and how can i disconnect her? Tommy

Jack_H

Spotify

222 Views

3 replies

0 likes

  • 222 Views
  • 3 replies
  • 0 likes

Please log me out!

Hello can you please log me out of all devices? I already posted on this topic one and it said that it was fixed but unfortunately it wasn't and the same person is still using my account and I am the one that pays for it. They even pause my music all...

Casual Listener

Hello can you please log me out of all devices? I already posted on this topic one and it said that it was fixed but unfortunately it wasn't and the same person is still using my account and I am the...

Joe

Community Legend

177 Views

1 replies

0 likes

  • 177 Views
  • 1 replies
  • 0 likes