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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

81623 Views

9 replies

2 likes

Account
Login
  • 81623 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

656819 Views

13 replies

4 likes

Account
  • 656819 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

737971 Views

18 replies

29 likes

  • 737971 Views
  • 18 replies
  • 29 likes

My account was resetted

Hello, I no longer have my playlists, my friends. The system recognises my preferences, but it seems as the first time I login. My account is bounded with facebook. Need help, Thanks

Casual Listener

Hello,   I no longer have my playlists, my friends. The system recognises my preferences, but it seems as the first time I login. My account is bounded with facebook.   Need help,...

Joe

Community Legend

441 Views

3 replies

0 likes

Account
  • 441 Views
  • 3 replies
  • 0 likes

HELP ME / Cannot login

Since Wednesday i cannot login in my account. My account is linked with my facebook profile, the mail adress of my account is <> When i want to login, Spotify shows the message, username or password incorrect. When i want to reset my password, Spotif...

Regular

Since Wednesday i cannot login in my account. My account is linked with my facebook profile, the mail adress of my account is <<SNIP>>   When i want to login, Spotify shows the m...

unclechrizzi

Regular

649 Views

13 replies

0 likes

  • 649 Views
  • 13 replies
  • 0 likes

Won't let me activate Free Trial

I am trying to activate my free 30 day premium trial, and after I put in my CC info and click submit, I get a screen that says "502 Bad Gateway" and I can't continue.....help?!?!?!

Newbie

I am trying to activate my free 30 day premium trial, and after I put in my CC info and click submit, I get a screen that says "502 Bad Gateway" and I can't continue.....help?!?!?!

Joe

Community Legend

1251 Views

1 replies

0 likes

  • 1251 Views
  • 1 replies
  • 0 likes

Broken links in community forum registration

Where it says "I have read the T&C [...]" (I'm paraphrasing) to register on this forum, the two links currently say: Error 404 - Not found Sorry, but the page you requested does not exist. https://www.spotify.com/uk/legal/support-community-end-user-a...

Roadie

Where it says "I have read the T&C [...]" (I'm paraphrasing) to register on this forum, the two links currently say: Error 404 - Not found Sorry, but the page you requested does not exist. ...

Peter__

Community Legend

314 Views

1 replies

0 likes

Account
  • 314 Views
  • 1 replies
  • 0 likes

Subscriptions

I paid for a regular account. Does this not enabler to listen to my playlist or my friends playlist? So what's he difference between free and $4.99 and premium?

Newbie

I paid for a regular account. Does this not enabler to listen to my playlist or my friends playlist? So what's he difference between free and $4.99 and premium?

Peter__

Community Legend

17053 Views

1 replies

0 likes

Subscription
  • 17053 Views
  • 1 replies
  • 0 likes

Delete Account?

so here is my problem, I created a spotify account via facebook account a while ago. I recently deactivated my facebook and plan to keep it this way. Is there anyway to transfer my facebook account onto a regular email account? If not, can I delete t...

Newbie

so here is my problem, I created a spotify account via facebook account a while ago. I recently deactivated my facebook and plan to keep it this way. Is there anyway to transfer my facebook account o...

Peter__

Community Legend

323 Views

1 replies

0 likes

  • 323 Views
  • 1 replies
  • 0 likes

Solved!! My email was modified and I can't access to my account

Hi, Since one month, my email on Spotify was modified without my permission. It was : and now it's : WTF ?And spotify keeps telling me : error 410 when I open it. Thanks for your help.

Casual Listener

Hi,   Since one month, my email on Spotify was modified without my permission. It was : <snip> and now it's : <snip>  WTF ? And spotify keeps telling me : error 410 ...

Peter__

Community Legend

839 Views

9 replies

0 likes

Account
  • 839 Views
  • 9 replies
  • 0 likes

Solved!! Spotify, Onkyo 626 and Facebook-Login no Mail with my Passwort

hello, since three days i ve been waiting for my spotify passwort, i have a onkyo 626 and a facebook-spotify account, i have my devicenumber but the mail with the password i dont receive Wähle ein Kennwort für deine Geräte To use Spotify on your devi...

Casual Listener

hello,   since three days i ve been waiting for my spotify passwort, i have a onkyo 626 and a facebook-spotify account, i have my devicenumber but the mail with the password i dont rece...

Digger198

Casual Listener

2050 Views

7 replies

0 likes

  • 2050 Views
  • 7 replies
  • 0 likes

if I get an Unlimited account, can I log in from another computer?

I can't quite seem to find the answer to this.. Basically, if I sign up for an Unlimited subscription on my macbook, would I be able to also log in to that same account from my friend's iMac when I'm at his house? or am I only ever able to use my Unl...

Casual Listener

I can't quite seem to find the answer to this..   Basically, if I sign up for an Unlimited subscription on my macbook, would I be able to also log in to that same account from my friend's iM...

strikarz

Casual Listener

375 Views

2 replies

0 likes

Account
Login
Subscription
Unlimited
  • 375 Views
  • 2 replies
  • 0 likes

My account was hacked and now I can't change the password

...because the email was set to the hackers email adddress. And there is no human to be found to contact at Spotify. What do I do?

Casual Listener

...because the email was set to the hackers email adddress. And there is no human to be found to contact at Spotify.  What do I do?

Jamie

Spotify Legend

307 Views

1 replies

0 likes

Account
  • 307 Views
  • 1 replies
  • 0 likes

I've mistakenly set up double payment for a single unlimited account

I set up an unlimited account a couple of months ago. Everything great until I had my bank card re-newed. Just after receiving the new card I had to send my pc away for a week for repair. During the time my pc was away I logged into my Spotify accoun...

Visitor

I set up an unlimited account a couple of months ago. Everything great until I had my bank card re-newed. Just after receiving the new card I had to send my pc away for a week for repair. During the ...

katsumii

Roadie

368 Views

3 replies

0 likes

  • 368 Views
  • 3 replies
  • 0 likes

International Spotify Account

I have a Premium account opened in Spain but I have recently moved to Belgium and I am encountering some problems to use my Spanish account. I wonder if I should cancel my Spanish Premium account and open a new one in Belgium? Thanx for your answer, ...

Casual Listener

I have a Premium account opened in Spain but I have recently moved to Belgium and I am encountering some problems to use my Spanish account. I wonder if I should cancel my Spanish Premium account and...

Peter__

Community Legend

407 Views

7 replies

0 likes

  • 407 Views
  • 7 replies
  • 0 likes

Paid my Unlimited account, reinstalled Spotify but still not working! :(

Hey guys, last night I paid for my Unlimitied subscription but Spotify was still working as a free account. I thought it might take a little time to proceed, but when I woke up this morning, Spotify is still playing ads after the songs. I got in here...

Visitor

Hey guys, last night I paid for my Unlimitied subscription but Spotify was still working as a free account. I thought it might take a little time to proceed, but when I woke up this morning, Spotify ...

Peter__

Community Legend

310 Views

1 replies

0 likes

Account
Subscription
Unlimited
  • 310 Views
  • 1 replies
  • 0 likes

kundeservice?

Hvordan kan jeg få direkte kontakt med kundeservice hos dere? Går ut av Netcom, der jeg har Spotify i tlf.abn. Ønsker å overføre mitt spotifyabn til, meg selv.

Newbie

Hvordan kan jeg få direkte kontakt med kundeservice hos dere? Går ut av Netcom, der jeg har Spotify i tlf.abn. Ønsker å overføre mitt spotifyabn til, meg selv. 

Joe

Community Legend

961 Views

1 replies

0 likes

Account
Subscription
  • 961 Views
  • 1 replies
  • 0 likes

Problem with Activity Feed and Social

I've had the same annoying problem for ages now with Activity Feed. It recommends the same person from my Spotify Social/Facebook even if I close the recommendation window from the cross over and over again. It does show all the new friends I add in ...

Casual Listener

I've had the same annoying problem for ages now with Activity Feed. It recommends the same person from my Spotify Social/Facebook even if I close the recommendation window from the cross over and ove...

Adamanta

Casual Listener

281 Views

2 replies

0 likes

  • 281 Views
  • 2 replies
  • 0 likes

"deleted a playlist" thread access denied

Greetings, sorry for the multiple posts, I am having issues posting here. I can't access the official deleted playlist recovery link--not sure what the problem is. Can a mod fix that, or even better, help me recover a lost deleted playlist ("1 star")...

Newbie

Greetings, sorry for the multiple posts, I am having issues posting here.   I can't access the official deleted playlist recovery link--not sure what the problem is. Can a mod fix that, or e...

Peter__

Community Legend

314 Views

1 replies

0 likes

Account
  • 314 Views
  • 1 replies
  • 0 likes

Can't make new account

So, I can ONLY log in with my Facebook crudentials. I want to disconnect, and just updated Spotify today. I can't disconnect using this (I am a Mac user) https://support.spotify.com/us/problems/#!/article/Spotify-is-connected-to-wrong-Facebook-accoun...

Visitor

So, I can ONLY log in with my Facebook crudentials. I want to disconnect, and just updated Spotify today. I can't disconnect using this (I am a Mac user) https://support.spotify.com/us/problems/...

Joe

Community Legend

679 Views

4 replies

0 likes

Account
Premium
  • 679 Views
  • 4 replies
  • 0 likes

Not sure what to do.

I logged onto Spotify and accidentally clicked on a box that asked if I was on a new account. Now all of my playlists are gone. I think Spotify created a new account for me because I can still look up my old account with all of my playlists. The prob...

Visitor

I logged onto Spotify and accidentally clicked on a box that asked if I was on a new account. Now all of my playlists are gone. I think Spotify created a new account for me because I can still look u...

Peter__

Community Legend

256 Views

1 replies

0 likes

  • 256 Views
  • 1 replies
  • 0 likes

Solved!! Fed up with Spotify

A month ago Spotify had problems with its software with the consequence that I was suddenly degraded from an Unlimited account to a free account. Obviously I`d paid my monthly dues but I was nonetheless cut off from Spotify for a number of days. Fina...

Visitor

A month ago Spotify had problems with its software with the consequence that I was suddenly degraded from an Unlimited account to a free account. Obviously I`d paid my monthly dues but I was nonethel...

Jamie

Spotify Legend

1942 Views

24 replies

0 likes

Account
Unlimited
  • 1942 Views
  • 24 replies
  • 0 likes

Problem with loggin in

I can't login to Spotify, it says I have the wrong username or password. When I click "forgot password" it says that because I have created my account using Facebook I have to go on Facebook and change my password. I change it, but it still doesn't w...

Visitor

I can't login to Spotify, it says I have the wrong username or password. When I click "forgot password" it says that because I have created my account using Facebook I have to go on Facebook and chan...

Marco_Conaert

Regular

412 Views

4 replies

0 likes

  • 412 Views
  • 4 replies
  • 0 likes