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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422551 Views
  • 965 replies
  • 108 likes
  • Account
  • 422551 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187174 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187174 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103777 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103777 Views
  • 70 replies
  • 10 likes

Wrong password on Denon

Hi! Im kind of stuck when im using Spotify on my Denon AVR-2113. I changed my spotify password and every other devices works fine but i cant change my password on Denon? where i can change that on Denon?

  • Newbie
  • Hi!   Im kind of stuck when im using Spotify on my Denon AVR-2113. I changed my spotify password and every other devices works fine but i cant change my password on Denon? where i can change...
  • Peter__
  • Community Legend
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

IT KEEPS GIVING ME AN ERRO

I have been having problems with my password ever since I logged in a friend of mine laptop instead of my own. It has my name but it information on m profile. I have tried to change it but you have to use our current password and I i have changed my ...

  • Newbie
  • I have been having problems with my password ever since I logged in a friend of mine laptop instead of my own. It has my name but it information on m profile. I have tried to change it but you have t...
  • Liam
  • Community Legend
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Premium problems

I got the free 30 day trial of spotify premium and cancelled my subscription on the 30th day. I got charged for the 30 "free" days. Also Spotify told me that my premium subscription wouldn't be cancelled until December 29, 2013 (a month after I cance...

  • Newbie
  • I got the free 30 day trial of spotify premium and cancelled my subscription on the 30th day.  I got charged for the 30 "free" days.  Also Spotify told me that my premium subscription would...
  • Joe
  • Community Legend
  • 153 Views
  • 2 replies
  • 0 likes
  • 153 Views
  • 2 replies
  • 0 likes

Spotify suddenly went back to older version on iphone

Today, spotify on my iphone (ios7) has stopped working properly. The new options: browse, discover, etc have completely disappeared and it looks like it has gone back to one of the older formats. Not sure why this happened. I pay for a premium subscr...

  • Casual Listener
  • Today, spotify on my iphone (ios7) has stopped working properly. The new options: browse, discover, etc have completely disappeared and it looks like it has gone back to one of the older formats. Not...
  • Peter__
  • Community Legend
  • 168 Views
  • 1 replies
  • 0 likes
  • Premium
  • 168 Views
  • 1 replies
  • 0 likes

Solved!! 10h limit doesn't work properly

Heyho, I don't know if this is the right section to post, but my english isn't that good so I will give it a try:D I have a standart Spotify account, so my music limit is set at 10 hours. But i haven't been using Spotify since 3 days or something (on...

  • Casual Listener
  • Heyho, I don't know if this is the right section to post, but my english isn't that good so I will give it a try:D   I have a standart Spotify account, so my music limit is set at 10 hours. ...
  • Peter__
  • Community Legend
  • 661 Views
  • 7 replies
  • 0 likes
  • 661 Views
  • 7 replies
  • 0 likes

Memory Problems - with Dyslexic Complications - Password Recovery?

I have had an account for several years and the computer has remembered the password until it suffered a problem and I am locked out from my notebook. No problem because I also use a desktop which should remember and provide the means to recover the ...

  • Newbie
  • I have had an account for several years and the computer has remembered the password until it suffered a problem and I am locked out from my notebook.  No problem because I also use a desktop wh...
  • Peter__
  • Community Legend
  • 170 Views
  • 2 replies
  • 0 likes
  • 170 Views
  • 2 replies
  • 0 likes

Premium account disabled

I'm a paying customer and received an "account disabled message." I'm highly upset can someone please fix this?! I love your services and am confused as to what this has happened. My account name is "janessa25."

  • Newbie
  • I'm a paying customer and received an "account disabled message." I'm highly upset can someone please fix this?! I love your services and am confused as to what this has happened. My account name is ...
  • Josh
  • Community Legend
  • 175 Views
  • 1 replies
  • 0 likes
  • Premium
  • 175 Views
  • 1 replies
  • 0 likes

Cannot change country in profile

Hi, I've looked everywhere for a solution to this but can't find anything. I have ended up with 2 accounts - the first I signed up to was through facebook and then I wanted a proper spotify account so I signed up for that. I have been using the non-f...

  • Newbie
  • Hi,    I've looked everywhere for a solution to this but can't find anything.    I have ended up with 2 accounts - the first I signed up to was through facebook and then I...
  • Josh
  • Community Legend
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Solved!! No Minutes Left - Nothing Playing!

There's now a red bar at the top of my Spotify saying I have no minutes left. I presumed this was some kind of daily listening limit, but today it is still showing as no minutes left.

  • Music Fan
  • There's now a red bar at the top of my Spotify saying I have no minutes left. I presumed this was some kind of daily listening limit, but today it is still showing as no minutes left.
  • Peter__
  • Community Legend
  • 13987 Views
  • 30 replies
  • 2 likes
  • 13987 Views
  • 30 replies
  • 2 likes

FaceBook: Why I canceled Spotify

Dear Spotify Team, I started a Premium subscription so that I and my family could stream to mobile devices during a road-trip. I do not have a FaceBook account, but my wife does. When I first started my Spotify account, it was started with just a use...

  • Newbie
  • Dear Spotify Team,   I started a Premium subscription so that I and my family could stream to mobile devices during a road-trip.  I do not have a FaceBook account, but my wife does. ...
  • Peter__
  • Community Legend
  • 613 Views
  • 12 replies
  • 0 likes
  • 613 Views
  • 12 replies
  • 0 likes

I-Deal payment

I got a question. Is there a possibility to pay Spotify with i-deal? Don't know if this is and international way to pay, but i use it a lot! Can anybody help me with this? I want a premium account instead of a few free hours in an week... Grtz Stijn!

  • Newbie
  • I got a question.   Is there a possibility to pay Spotify with i-deal? Don't know if this is and international way to pay, but i use it a lot!   Can anybody help me with this? I...
  • Peter__
  • Community Legend
  • 240 Views
  • 3 replies
  • 0 likes
  • 240 Views
  • 3 replies
  • 0 likes

Can a mod please kick all the devices?

So there are people using my Spotify account and its really pissing me off, could an admin/mod please kick all the mobile devices that are using my account right now? Thanks!

  • Newbie
  • So there are people using my Spotify account and its really pissing me off, could an admin/mod please kick all the mobile devices that are using my account right now? Thanks!
  • Peter__
  • Community Legend
  • 247 Views
  • 2 replies
  • 1 likes
  • 247 Views
  • 2 replies
  • 1 likes

I want to get premium

Help!! How do you get premium when you have just the plain spotify like the only thing I can get listen to is the radio portion. I want premiuim now!! But how??

  • Newbie
  • Help!! How do you get premium when you have just the plain spotify like the only thing I can get listen to is the radio portion. I want premiuim now!! But how??
  • Peter__
  • Community Legend
  • 177 Views
  • 2 replies
  • 0 likes
  • 177 Views
  • 2 replies
  • 0 likes

Cant play itunes tracks though spotify

just downloaded spotify and i cant play my itunes tracks on spotify, when i double click them the speaker symbol shows to the left hand side o fthe track but wont play

  • Casual Listener
  • just downloaded spotify and i cant play my itunes tracks on spotify, when i double click them the speaker symbol shows to the left hand side o fthe track but wont play
  • Peter__
  • Community Legend
  • 1129 Views
  • 6 replies
  • 0 likes
  • 1129 Views
  • 6 replies
  • 0 likes

e-cards are no longer available to USA customers

Hi, A suggestion... if the problem is the currency conversion so why Spotify simply does not offer e-cards in US$ at equivalent value in Euro?

  • Casual Listener
  • Hi, A suggestion... if the problem is the currency conversion so why Spotify simply does not offer e-cards in US$ at equivalent value in Euro?
  • Sam
  • Spotify
  • 348 Views
  • 2 replies
  • 0 likes
  • 348 Views
  • 2 replies
  • 0 likes

Solved!! why i can't buy e-card?

i'm trying to buy e-card and it saysSpotify Gift Cards are currently not available in your country.and i don't have another way to pay for spotify becuase my other payment method not working

  • Gig Goer
  • i'm trying to buy e-card and it says Spotify Gift Cards are currently not available in your country. and i don't have another way to pay for spotify becuase my other payment method not working
  • Sam
  • Spotify
  • 1286 Views
  • 14 replies
  • 0 likes
  • 1286 Views
  • 14 replies
  • 0 likes

Solved!! Upgrading to premium via Unidays

Been trying to upgrade to premium through my unidays account; I get redirected to spotify, select to redeem my discount, enter my password but then see the error message that 'This feature is currently unavailable. Please try again later.' Tried a fe...

  • Newbie
  • Been trying to upgrade to premium through my unidays account; I get redirected to spotify, select to redeem my discount, enter my password but then see the error message that 'This feature is current...
  • user-removed
  • Not applicable
  • 390 Views
  • 2 replies
  • 0 likes
  • 390 Views
  • 2 replies
  • 0 likes

Need help in canceling an account subscription

Ok well the situation is that earlier today I created an premium account and used a free 30 trial with it, Only problem is that I can't access it. Reason being because it's telling me I've entered the wrong password which I'm sure it isn't. So the so...

  • Casual Listener
  • Ok well the situation is that earlier today I created an premium account and used a free 30 trial with it, Only problem is that I can't access it.   Reason being because it's telling me I've...
  • corkymccorkell
  • Casual Listener
  • 287 Views
  • 3 replies
  • 0 likes
  • 287 Views
  • 3 replies
  • 0 likes

My premium account is hacked!

Hello! Can i please get my premium account back? Someone have hacked it.. Accname was raffma and mail was raffma@gmail.com greetings

  • Casual Listener
  • Hello!  Can i please get my premium account back? Someone have hacked it..    Accname was raffma and mail was raffma@gmail.com   greetings  
  • raffma
  • Casual Listener
  • 279 Views
  • 4 replies
  • 0 likes
  • 279 Views
  • 4 replies
  • 0 likes