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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

81502 Views

9 replies

2 likes

Account
Login
  • 81502 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

656498 Views

13 replies

4 likes

Account
  • 656498 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

737527 Views

18 replies

29 likes

  • 737527 Views
  • 18 replies
  • 29 likes

Solved!! Payment via Paypal in Germany changed

Hi there, my Spotify account is charged over Paypal and PayPal charges my bank account. I have no credit card data on Paypal. Everything works fine for me. Now I tried to upgrade an account from a friend the same why I upgraded mine but now it seems ...

Newbie

Hi there,   my Spotify account is charged over Paypal and PayPal charges my bank account. I have no credit card data on Paypal. Everything works fine for me. Now I tried to upgrade an accoun...

Peter__

Community Legend

936 Views

1 replies

0 likes

  • 936 Views
  • 1 replies
  • 0 likes

Cannot log in, forgot password

Hello I have lost my credit card and afterwards gotten a new one. THerefore my account has been inactive. Now I have rebought a premium account. Problem: I can't log in - seems I have forgot my password. I keep finding this as the solution but how do...

Newbie

Hello I have lost my credit card and afterwards gotten a new one. THerefore my account has been inactive. Now I have rebought a premium account. Problem: I can't log in - seems I have forgot my pas...

Peter__

Community Legend

485 Views

1 replies

0 likes

Account
  • 485 Views
  • 1 replies
  • 0 likes

Solved!! Paypal

There was not enough money on my Paypal account to pay for the monthly subscription. I got a message from Spotify that they were declined payment from Paypal so my monthly subscription could not be renewed. There is enough money now, how can I let Sp...

Casual Listener

There was not enough money on my Paypal account to pay for the monthly subscription. I got a message from Spotify that they were declined payment from Paypal so my monthly subscription could not be r...

rita091

Casual Listener

1918 Views

7 replies

0 likes

  • 1918 Views
  • 7 replies
  • 0 likes

Payment error Help!

Hello I have had a premium spotify account for the last 5 months, about 4-5 days ago i got an email saying payment failed. However i still have money in my account. I removed the card to try again. I pressed add a new payment. When i want to add my p...

Casual Listener

Hello    I have had a premium spotify account for the last 5 months, about 4-5 days ago i got an email saying payment failed. However i still have money in my account. I removed the car...

Peter__

Community Legend

458 Views

3 replies

0 likes

Account
Premium
Subscription
  • 458 Views
  • 3 replies
  • 0 likes

Removing Facebook from Spotify

I wanted to deactivate my Facebook account but when I did, I found I'm logged out of my (paid for) Spotify account. I had to reactivate it to log back. How do I set up unique login details for Spotify so I can use that while Facebook is deactivated? ...

Casual Listener

I wanted to deactivate my Facebook account but when I did, I found I'm logged out of my (paid for) Spotify account. I had to reactivate it to log back.   How do I set up unique login details...

Peter__

Community Legend

381 Views

1 replies

0 likes

  • 381 Views
  • 1 replies
  • 0 likes

Bought Gift Card in wrong country...

I bought a gift card in another country, and now it tells me that the countries won't match? A refund or another way to be premium without additional costs would be nice

Visitor

I bought a gift card in another country, and now it tells me that the countries won't match? A refund or another way to be premium without additional costs would be nice

Peter__

Community Legend

888 Views

1 replies

0 likes

  • 888 Views
  • 1 replies
  • 0 likes

Second account?

I have a spotity account through spotify partner KPN. I'd like to listen to my playing list on my computer and at the same time, on (my son's) iPod. Do I need a second account? And if so, how do I go about getting myself one?

Newbie

I have a spotity account through spotify partner KPN. I'd like to listen to my playing list on my computer and at the same time, on (my son's) iPod. Do I need a second account? And if so, how do I go...

Peter__

Community Legend

558 Views

1 replies

0 likes

Account
  • 558 Views
  • 1 replies
  • 0 likes

Solved!! NUS Student Discount

I'm trying to buy this but it keeps saying it's currently unavialbale...... been over 24 hours now....

Casual Listener

I'm trying to buy this but it keeps saying it's currently unavialbale...... been over 24 hours now....

user-removed

Not applicable

737 Views

7 replies

0 likes

  • 737 Views
  • 7 replies
  • 0 likes

Solved!! ECARD -> PREMIUM

Hey, I bought a 30 euro card for spotify and would like to use this to get premium ... i cant do this .... only thing i can do is buy 40 songs which i dnt want also last month i put my 30 euro card for the 4.99 a month for advertisment on accident .....

Casual Listener

Hey, I bought a 30 euro card for spotify and would like to use this to get premium ... i cant do this .... only thing i can do is buy 40 songs which i dnt want also last month i put my 30 euro ...

gauthierdd

Casual Listener

427 Views

1 replies

0 likes

Account
Premium
Subscription
Unlimited
  • 427 Views
  • 1 replies
  • 0 likes

Accounts Incorrectly Linked

I had a a Premium Spotify account. I had my daughter sign up for an account which she logged in through her facebook. I used the same credit card on both accounts. I cancelled my account today and it seems her account was somehow linked to mine. When...

Casual Listener

I had a a Premium Spotify account. I had my daughter sign up for an account which she logged in through her facebook. I used the same credit card on both accounts. I cancelled my account today and it...

lukemccoy

Casual Listener

352 Views

2 replies

0 likes

  • 352 Views
  • 2 replies
  • 0 likes

Playlists Dissapeared

Hi Spotify, I read through the forum and found similar posts but my problem can only be addressed via a moderator. I have been using Spotify for about a month now and have built up playlists. After logging in a few days ago, I was prompted as a new u...

Visitor

Hi Spotify, I read through the forum and found similar posts but my problem can only be addressed via a moderator.  I have been using Spotify for about a month now and have built up playlists. &...

Peter__

Community Legend

511 Views

1 replies

0 likes

Account
  • 511 Views
  • 1 replies
  • 0 likes

Solved!! Payments

After free thirty day trial I am tied I into paying every month or can I cancel at any time with no hassle can anyone help E

Visitor

After free thirty day trial I am tied I into paying every month or can I cancel at any time with no hassle can anyone help E

user-removed

Not applicable

491 Views

4 replies

0 likes

  • 491 Views
  • 4 replies
  • 0 likes

Vodaphone - free subscription

I've bought a Vodaphone 4G phone and with it I get free Spotify premium. I already have this, does anyone know how I can transfer the free offer to my current Spotify account ?

Newbie

I've bought a Vodaphone 4G phone and with it I get free Spotify premium.   I already have this, does anyone know how I can transfer the free offer to my current Spotify account ? ...

Joe

Community Legend

668 Views

3 replies

0 likes

  • 668 Views
  • 3 replies
  • 0 likes

Solved!! Premium account but can't play songs offline

Yeah so I bought premium for my account recently... When I tried to play a song offline on my computer today it came up and said "This action is not possible in offline mode"... Did I misunderstand something when I read the following on the "company'...

Casual Listener

Yeah so I bought premium for my account recently...  When I tried to play a song offline on my computer today it came up and said "This action is not possible in offline mode"...   Did ...

mlemoine77

Newbie

3548 Views

4 replies

0 likes

Premium
  • 3548 Views
  • 4 replies
  • 0 likes

Solved!! One of my playlists are gone

Hi My playlist named "country" is suddenly gone. Can someone fix it please? Thanks.

Casual Listener

Hi   My playlist named "country" is suddenly gone. Can someone fix it please?   Thanks.

dahle33

Casual Listener

344 Views

1 replies

0 likes

Other
  • 344 Views
  • 1 replies
  • 0 likes

Solved!! Premium and playlist are gone...

I've been having alot of issues lately, and i'm extremely frustrated by now. When i login with my facebook account, i have no Premium and no playlist, and when i try to log in with my original username and password, it says that it doesnt exist... Wh...

Casual Listener

I've been having alot of issues lately, and i'm extremely frustrated by now.   When i login with my facebook account, i have no Premium and no playlist, and when i try to log in with my orig...

Jesperhla

Casual Listener

580 Views

4 replies

0 likes

  • 580 Views
  • 4 replies
  • 0 likes

wrong facebook linked to my premium account

okay, so i let my younger brother use my premium spotify account, and he linked his facebook account to my spotify a couple of months ago and he doesnt know how, and i've tried everything i can think of to remove his account and to get rid of his fri...

Newbie

okay, so i let my younger brother use my premium spotify account, and he linked his facebook account to my spotify a couple of months ago and he doesnt know how, and i've tried everything i can think...

Joe

Community Legend

546 Views

3 replies

0 likes

  • 546 Views
  • 3 replies
  • 0 likes

Solved!! Telekom Spotify Option but no premium

Hi Folks, i am a Telekom costumer and had a little trouble over the past months with my provider. Long story and unnecessary to write here! After all the trouble everything just went good and my provider reactivated my contract. Here starts the Spoti...

Casual Listener

Hi Folks,   i am a Telekom costumer and had a little trouble over the past months with my provider. Long story and unnecessary to write here!   After all the trouble everything...

bauerlukas

Casual Listener

524 Views

2 replies

0 likes

  • 524 Views
  • 2 replies
  • 0 likes

Can't update Credit Card

I really do like Spotify Premium and I am trying my hardest to give Spotify my money. My credit card explired and I'm trying to put in a new one, but clicking that button doesn't do anything. It just sits there and there's a little text box that I ca...

Newbie

I really do like Spotify Premium and I am trying my hardest to give Spotify my money. My credit card explired and I'm trying to put in a new one, but clicking that button doesn't do anything. It just...

Peter__

Community Legend

418 Views

3 replies

0 likes

  • 418 Views
  • 3 replies
  • 0 likes

Cancel payment connected with my credit card for an account that is not mine

I want to cancel a monthly payment connected with my credit card for an account that is not mine, can somebody at spotify help me with this?

Newbie

I want to cancel a monthly payment connected with my credit card for an account that is not mine, can somebody at spotify help me with this?

Peter__

Community Legend

2034 Views

1 replies

0 likes

Account
  • 2034 Views
  • 1 replies
  • 0 likes