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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mjespada
  • Visitor
  • 179257 Views
  • 191 replies
  • 13 likes
  • Account
    Free
  • 179257 Views
  • 191 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 11627 Views
  • 6 replies
  • 11 likes
  • Security
  • 11627 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 517796 Views
  • 986 replies
  • 113 likes
  • Account
  • 517796 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 126345 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 126345 Views
  • 74 replies
  • 12 likes

My facebook account is banned can't login on my smartphone

Hello so my Facebook got banned for some reason. I can't log on my smartphone and on my laptop I can log in bu says that I am offline. Help me please

  • Newbie
  • Hello so my Facebook got banned for some reason. I can't log on my smartphone and on my laptop I can log in bu says that I am offline. Help me please
  • Peter__
  • Community Legend
  • 472 Views
  • 1 replies
  • 0 likes
  • 472 Views
  • 1 replies
  • 0 likes

Logged in somewhere else, can't use my spotify

As the title states, im unable to play any songs on my spotify because I am logged on somewhere else. Can't really recall that I am logged on anywhere else though. I've changed password and tried to find out if where I possibly can be logged on. Any ...

  • Casual Listener
  • As the title states, im unable to play any songs on my spotify because I am logged on somewhere else. Can't really recall that I am logged on anywhere else though. I've changed password and tried to ...
  • Peter__
  • Community Legend
  • 646 Views
  • 2 replies
  • 0 likes
  • Account
  • 646 Views
  • 2 replies
  • 0 likes

Problems with Spotify Unlimited/Abroad

I have a spotify unlimited account, which should be fine to be used abroad (I moved to France 4 months ago and it was fine), but then I had an issue with my PayPal and the money wasnt withdrawn so it somehow reverted me back to free Spotify and now w...

  • Newbie
  • I have a spotify unlimited account, which should be fine to be used abroad (I moved to France 4 months ago and it was fine), but then I had an issue with my PayPal and the money wasnt withdrawn so it...
  • Peter__
  • Community Legend
  • 350 Views
  • 2 replies
  • 0 likes
  • 350 Views
  • 2 replies
  • 0 likes

Pls log me out

Please log me out in all active sessions someone is using my account thanks

  • Regular
  • Please log me out in all active sessions someone is using my account thanks
  • Peter__
  • Community Legend
  • 330 Views
  • 2 replies
  • 0 likes
  • 330 Views
  • 2 replies
  • 0 likes

Supprimer Facebook mais garder spotify

Bonjour, Je ne peux plus aller sur spotify car j'ai désactivé mon compte facebook mais j'aimerai transferer toutes mes playlists sur un autre compte ! comment faire ? Merci de votre aide

  • Newbie
  • Bonjour, Je ne peux plus aller sur spotify car j'ai désactivé mon compte facebook mais j'aimerai transferer toutes mes playlists sur un autre compte ! comment faire ? 😞 Merci de votre aide 
  • Joe
  • Community Legend
  • 574 Views
  • 1 replies
  • 1 likes
  • 574 Views
  • 1 replies
  • 1 likes

adverts play even though i have payed for unlimited!! :(

sometimes they dont play, usually when i use my laptop, but when on ipad, or iphone and soemtimes also on my laptop the adverts are playing and i just checked my bank acocunt and the 4.99 is still coming out each month for my subscription please help...

  • Newbie
  • sometimes they dont play, usually when i use my laptop, but when on ipad, or iphone and soemtimes also on my laptop the adverts are playing and i just checked my bank acocunt and the 4.99 is still co...
  • Joe
  • Community Legend
  • 230 Views
  • 1 replies
  • 0 likes
  • Unlimited
  • 230 Views
  • 1 replies
  • 0 likes

Kostenlos

Hallo spotify team ich habe mal ne frage kann mann das auch ohe abo nutzen oder muss ich unbedingt das abo machen ich finde euch echt toll aber das abo kann ich mir nicht leisten? gruß melanie

  • Newbie
  • Hallo spotify team ich habe mal ne frage kann mann das auch ohe abo nutzen oder muss ich unbedingt das abo machen ich finde euch echt toll aber das abo kann ich mir nicht leisten? gruß melanie
  • hans-jürgen
  • Roadie
  • 409 Views
  • 1 replies
  • 0 likes
  • 409 Views
  • 1 replies
  • 0 likes

Switching Facebook accounts connected to Spotify

Hello there. A friend of mine has this problem. He just signed up for Spotify Premium and connected his Spotify account to his Facebook account as promted. Now, he realises that he really doesn't want his Spotify account to be connected to his real F...

  • Casual Listener
  • Hello there.   A friend of mine has this problem. He just signed up for Spotify Premium and connected his Spotify account to his Facebook account as promted. Now, he realises that he really do...
  • Adam
  • Roadie
  • 3773 Views
  • 6 replies
  • 0 likes
  • 3773 Views
  • 6 replies
  • 0 likes

Impossible to reinitialise my ID! I can only connect via Facebook.

Hi! I have a big problem with spotify I've deleted my Facebook account an Spotify ask me and ID and a password. But, the first time i use Spotify it was with my FB account! So I have never created an ID and password.I've tried to "reinitialise" it, b...

  • Newbie
  • Hi! I have a big problem with spotify 😞 I've deleted my Facebook account an Spotify ask me and ID and a password. But, the first time i use Spotify it was with my FB account! So I have never...
  • Joe
  • Community Legend
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Lost all starred songs!

Hey there, so yesterday I had all my music...and today I have zero starred songs. I really really need this fixed. Preferably before tomorrow (when I have a 4 hour flight). Thanks!

  • Casual Listener
  • Hey there, so yesterday I had all my music...and today I have zero starred songs. I really really need this fixed. Preferably before tomorrow (when I have a 4 hour flight). Thanks!
  • summyrose
  • Casual Listener
  • 270 Views
  • 2 replies
  • 0 likes
  • Other
  • 270 Views
  • 2 replies
  • 0 likes

Giftcard problem: redeemed but no Spotify unlimited status

After redeeming the code from the giftcard i logged on to Spotify to start enjoying the 2 months music BUT i'm still on spotify free with 0 minutes remaining. How long does it usually take to update the subscription status? checked the following thin...

  • Regular
  • After redeeming the code from the giftcard i logged on to Spotify to start enjoying the 2 months music BUT i'm still on spotify free with 0 minutes remaining. How long does it usually take to updat...
  • Joe
  • Community Legend
  • 2677 Views
  • 12 replies
  • 2 likes
  • 2677 Views
  • 12 replies
  • 2 likes

Cancelling subscription

If I cancel my subscription do I get to use my downloaded songs ?

  • Newbie
  • If I cancel my subscription do I get to use my downloaded songs ?
  • Joe
  • Community Legend
  • 226 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 226 Views
  • 1 replies
  • 0 likes

Solved!! 30 Day trial in combination with gift cards

Hi there! I would love to try out Spotify Premium, the problem is that I don't have a credit card. I'm from the Netherlands, and there are stores here that sell Spotify Gift Cards. I was wondering if I would still be able to get my 30 day trial when ...

  • Visitor
  • Hi there!   I would love to try out Spotify Premium, the problem is that I don't have a credit card. I'm from the Netherlands, and there are stores here that sell Spotify Gift Cards. I was w...
  • Peter__
  • Community Legend
  • 2852 Views
  • 4 replies
  • 0 likes
  • 2852 Views
  • 4 replies
  • 0 likes

Solved!! paying for unlimited, only getting Free service

Hello ! I pay for spotify unlimited since 2012-01-29, but the account is still only spotify free. Why ? Need help.

  • Regular
  • Hello !     I pay for spotify unlimited since 2012-01-29, but the account is still only spotify free. Why ? Need help.
  • Adam
  • Roadie
  • 2073 Views
  • 18 replies
  • 1 likes
  • 2073 Views
  • 18 replies
  • 1 likes

Playlist gone

I had to remove and reinstall on my iPhone 4S because it would no longer open. After reinstalling all my playlist are gone.

  • Newbie
  • I had to remove and reinstall on my iPhone 4S because it would no longer open. After reinstalling all my playlist are gone.
  • Peter__
  • Community Legend
  • 264 Views
  • 1 replies
  • 0 likes
  • Premium
  • 264 Views
  • 1 replies
  • 0 likes

Not able to activate Premium with Gift Card

Hi, I just bought a Spotify gift card but i'm not able to sign up for premium with it. I get the option to get one month free, but not with a gift card, but that's ok. Is there any way to sign up for premium without the one month free period with a g...

  • Newbie
  • Hi, I just bought a Spotify gift card but i'm not able to sign up for premium with it. I get the option to get one month free, but not with a gift card, but that's ok. Is there any way to sign up for...
  • Adam
  • Roadie
  • 747 Views
  • 6 replies
  • 0 likes
  • Premium
  • 747 Views
  • 6 replies
  • 0 likes

edit an email address

Please help i am trying to change the email address that is currently set for my spotify account. i have changed it through facebook correctly but it still shows in the spotify account as the old one. i tried sending an email on the spotify contact u...

  • Casual Listener
  • Please help   i am trying to change the email address that is currently set for my spotify account.   i have changed it through facebook correctly but it still shows in the spotify ...
  • Adam
  • Roadie
  • 348 Views
  • 3 replies
  • 0 likes
  • Login
  • 348 Views
  • 3 replies
  • 0 likes

Solved!! Premium not updating in account

Hey guys, I am new to the community and yesterday received a gift card for Spotify so that I could start using premium. I wen't through all the correct steps of redeeming the code online and then selecting 3 months of premium instead of 6 months of u...

  • Regular
  • Hey guys, I am new to the community and yesterday received a gift card for Spotify so that I could start using premium. I wen't through all the correct steps of redeeming the code online and then sel...
  • PouringReign
  • Regular
  • 4006 Views
  • 26 replies
  • 0 likes
  • Account
  • 4006 Views
  • 26 replies
  • 0 likes

I've cancelled my subscription, but I keep getting charged??

I have gone through the steps to cancel my subscription and have been sent a subscription cancellation email but I keep getting charged through paypal?? This has been going on for a while now?? Someone please help!

  • Newbie
  • I have gone through the steps to cancel my subscription and have been sent a subscription cancellation email but I keep getting charged through paypal?? This has been going on for a while now?? Someo...
  • Josh
  • Community Legend
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Songs I own will not play on spotify mobile

This playlist is synced and available offline, and I used to have no problem playing these tracks on the mobile version. But for some reason it all of the sudden is telling me these tracks need to synced.

  • Newbie
  • This playlist is synced and available offline, and I used to have no problem playing these tracks on the mobile version. But for some reason it all of the sudden is telling me these tracks need to sy...
  • Peter__
  • Community Legend
  • 1076 Views
  • 4 replies
  • 0 likes
  • 1076 Views
  • 4 replies
  • 0 likes