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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1748 Views
  • 0 replies
  • 8 likes
  • Security
  • 1748 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 446964 Views
  • 970 replies
  • 108 likes
  • Account
  • 446964 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1199448 Views
  • 119 replies
  • 116 likes
  • Account
  • 1199448 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 108571 Views
  • 72 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108571 Views
  • 72 replies
  • 11 likes

Solved!! Billed Twice

I got my credit card statement yesterday and noticed that when I subscribed to Premium, I was billed the $9.95 TWICE, on 05/06/2012. My spotify is working great and I'm enjoying being able to use the full version on my phone without having to sync ev...

  • Casual Listener
  • I got my credit card statement yesterday and noticed that when I subscribed to Premium, I was billed the $9.95 TWICE, on 05/06/2012.    My spotify is working great and I'm enjoying bein...
  • Peter__
  • Community Legend
  • 816 Views
  • 7 replies
  • 0 likes
  • 816 Views
  • 7 replies
  • 0 likes

Solved!! 2 Accounts?

I think I may have unintentionally created 2 accounts. One is free, the other is Premium. I intended that the Free account be upgraded, but I think somehow I created another new account. What should I do? I want to use my Premium account on my mobile...

  • Visitor
  • I think I may have unintentionally created 2 accounts.  One is free, the other is Premium.  I intended that the Free account be upgraded, but I think somehow I created another new account. ...
  • Peter__
  • Community Legend
  • 487 Views
  • 4 replies
  • 0 likes
  • 487 Views
  • 4 replies
  • 0 likes

Solved!! I need to change back my previous country!

Recently spotify open its service in Colombia which is nice, but i`ve been a premium user in the USA for a long time know, and when it comes to find music in the Colombia`s Spotify server it doesn´t find a lot of artist and songs that i use to listen...

  • Casual Listener
  • Recently spotify open its service in Colombia which is nice, but i`ve been a premium user in the USA for a long time know, and when it comes to find music in the Colombia`s Spotify server it doesn´t ...
  • estebanlounge
  • Casual Listener
  • 275 Views
  • 2 replies
  • 0 likes
  • Account
  • 275 Views
  • 2 replies
  • 0 likes

Cant activate voucher!

Dear support-team, I already have a premium account. My friends gave me 6 10€ vouchers as a birthdaypresent. I activated 4 of them. But I can't activate the last 2 vouchers. Do I have to wait 2 month or what can I do?? Regards

  • Newbie
  • Dear support-team,   I already have a premium account. My friends gave me 6 10€ vouchers as a birthdaypresent. I activated 4 of them. But I can't activate the last 2 vouchers.   Do ...
  • Peter__
  • Community Legend
  • 215 Views
  • 1 replies
  • 0 likes
  • Other
  • 215 Views
  • 1 replies
  • 0 likes

Can't upgrade my account - password too long

Hey, Today I wanted to upgrade my account from free to premium, and after writing my password (to confirmation field) I always were getting "Invalid password" error. Usually I use 64 characters passwords (and same length is acceptable in profile sett...

  • Casual Listener
  • Hey,   Today I wanted to upgrade my account from free to premium, and after writing my password (to confirmation field) I always were getting "Invalid password" error. Usually I use 64 chara...
  • rb-
  • Casual Listener
  • 1276 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 1276 Views
  • 3 replies
  • 0 likes

Solved!! Merge Facebook and Spotify Accounts

Hi! I registered via facebook several months ago, I got playlists, starred songs in there. Today I created a spotify account and merged with my facebook account, but the playlist are missing. I can't access my first account either. I would like to ha...

  • Visitor
  • Hi! I registered via facebook several months ago, I got playlists, starred songs in there. Today I created a spotify account and merged with my facebook account, but the playlist are missing. I can't...
  • Peter__
  • Community Legend
  • 895 Views
  • 3 replies
  • 0 likes
  • 895 Views
  • 3 replies
  • 0 likes

Recover my account

Hi,I logged in yesterday and for some reason my Facebook account got disconnected and I lost all my playlists. I reconnected to Facebook but I still don't get my playlists and I see my other account with all the songs. The account I lost has the foll...

  • Newbie
  • Hi, I logged in yesterday and for some reason my Facebook account got disconnected  and I lost all my playlists. I reconnected to Facebook but I still don't get my playlists and I see my othe...
  • Peter__
  • Community Legend
  • 290 Views
  • 3 replies
  • 0 likes
  • 290 Views
  • 3 replies
  • 0 likes

30 day free trial

I signed up for the 30 day free trial, and I gave my credit card information. Everything was beautiful and amazing, and I was enjoying the free 30 day premium. Spotify was like a dream come true for me .... and after 24 hours I said to myself, "I am ...

  • Newbie
  • I signed up for the 30 day free trial, and I gave my credit card information. Everything was beautiful and amazing, and I was enjoying the free 30 day premium. Spotify was like a dream come true for ...
  • Peter__
  • Community Legend
  • 774 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 774 Views
  • 1 replies
  • 0 likes

Playlist deleted.

After I updated my phone to ios 7 my playlist with over 700 songs was deleted when I redownloaded the app and my account was no longer premium.... Help please? Spotify monthly was just taken out if my acct...

  • Newbie
  • After I updated my phone to ios 7 my playlist with over 700 songs was deleted when I redownloaded the app and my account was no longer premium.... Help please? Spotify monthly was just taken out if m...
  • Peter__
  • Community Legend
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Hacked Account

Hi I have an Unlimited Account which was hacked a couple of days ago, it seems that I was still logged in so I changed the password, logged out and then logged back in with the new password and all seems ok. Three things: My account was changed from ...

  • Casual Listener
  • Hi   I have an Unlimited Account which was hacked a couple of days ago, it seems that I was still logged in so I changed the password, logged out and then logged back in with the new passwor...
  • Richard
  • Community Legend
  • 549 Views
  • 9 replies
  • 0 likes
  • Account
    Security
  • 549 Views
  • 9 replies
  • 0 likes

Solved!! Subscribed to premium Free trial, but is still on free

I subscribed to the premium Free trial, but when trying to stream music I get a Message that Spotify premium is required for on demand mobile streaming. I got an e-mail telling me that I have activated the subscription. My username is 1157574368. Isn...

  • Casual Listener
  • I subscribed to the premium Free trial, but when trying to stream music I get a Message that Spotify premium is required for on demand mobile streaming. I got an e-mail telling me that I have activat...
  • Hannasev
  • Casual Listener
  • 358 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 358 Views
  • 2 replies
  • 0 likes

Recover account and playlist

All my playlists and followers have been deleted how do i recover them? 

  • Newbie
  • All my playlists and followers have been deleted how do i recover them? 
  • Lakehay
  • Casual Listener
  • 1625 Views
  • 3 replies
  • 0 likes
  • 1625 Views
  • 3 replies
  • 0 likes

Spotify on NokiaC7

I installed the Spotify app from the nokia store. The problem is that, for logging in, I should enter my username and pass. I always connect through my FB acount though and have no Username and Password for spotify. I tried my FB log-in info but it s...

  • Casual Listener
  • I installed the Spotify app from the nokia store. The problem is that, for logging in, I should enter my username and pass. I always connect through my FB acount though and have no Username and Passw...
  • ehsan
  • Casual Listener
  • 933 Views
  • 4 replies
  • 0 likes
  • Account
    Login
  • 933 Views
  • 4 replies
  • 0 likes

Can't log on sonos

Hi there, Since the last sonos update, I can't access to my Spotify account anymore (iphone & Mac). How is that possible? Please help asap, impossible to live without. Cheers Jerome

  • Newbie
  • Hi there,   Since the last sonos update, I can't access to my Spotify account anymore (iphone & Mac). How is that possible?   Please help asap, impossible to live without.   ...
  • Peter__
  • Community Legend
  • 4801 Views
  • 15 replies
  • 0 likes
  • 4801 Views
  • 15 replies
  • 0 likes

Solved!! paid for music but can not download

I paid for music but can not download. How can I get my money back.

  • Newbie
  • I paid for music but can not download. How can I get my money back.
  • Peter__
  • Community Legend
  • 4409 Views
  • 60 replies
  • 3 likes
  • 4409 Views
  • 60 replies
  • 3 likes

End subscription, forgotten password

I want to ens my subscription of spotify premium. The problem is that I have to enter my password in order to end it, which I've forgotten. How do I reset my password (without remembering the old one), to end this subscription?

  • Casual Listener
  • I want to ens my subscription of spotify premium. The problem is that I have to enter my password in order to end it, which I've forgotten. How do I reset my password (without remembering the old one...
  • Peter__
  • Community Legend
  • 376 Views
  • 3 replies
  • 0 likes
  • 376 Views
  • 3 replies
  • 0 likes

Solved!! My Logitech squeezebox touch reports that I have been banned by spotify!

Tried to play spotify tonight and the squeeze box reports that I have been banned! It won't play anything. It was working 2 days ago. I am paid up on an unlimited account..... Anyone heard of this?

  • Casual Listener
  • Tried to play spotify tonight and the squeeze box reports that I have been banned! It won't play anything. It was working 2 days ago. I am paid up on an unlimited account..... Anyone heard of this?
  • Peter__
  • Community Legend
  • 1100 Views
  • 4 replies
  • 0 likes
  • 1100 Views
  • 4 replies
  • 0 likes

Money still going out of my account but account switched to spotify free

Hi - for months now Spotify has been taking £5 from my account. But my account seems to have switched to Spotify Free. I want to keep paying the £5 fo Spotify...but I have ben charged for months... What am I being charged for/ How can I get what I am...

  • Visitor
  • Hi - for months now Spotify has been taking £5 from my account.  But my account seems to have switched to Spotify Free.  I want to keep paying the £5 fo Spotify...but I have ben charged for...
  • Peter__
  • Community Legend
  • 253 Views
  • 3 replies
  • 0 likes
  • Account
  • 253 Views
  • 3 replies
  • 0 likes

Multiple problems!

Please help me Spotify!!! I'm just taken out a Red contract with Vodafone but finding it a nightmare to use the Spotify Premium that comes with the contract because I already have a Spotify account. Please can you delete my account completely for me ...

  • Newbie
  • Please help me Spotify!!!   I'm just taken out a Red contract with Vodafone but finding it a nightmare to use the Spotify Premium that comes with the contract because I already have a Spotif...
  • Peter__
  • Community Legend
  • 190 Views
  • 3 replies
  • 0 likes
  • 190 Views
  • 3 replies
  • 0 likes