I cancelled Spotify but payment still taken😔

[Funlovinlel]

How the **bleep** does anyone get hold of Customer service ... I've emailed and emailed and still had no response back
I cancelled Spotify Premium 7 weeks ago and payment still taken grrrrrr

[Maxim]

Hey @Funlovinlel,

The first thing to do is check your email for a Confirmation Email. Each user receives one after cancelling their Spotify subscription.

[Funlovinlel]

Had one of those

[Maxim]

It sounds like you've got a second account with Spotify. Are there any other email addresses you could have used to register with Spotify? It's worth checking those inboxes to see if you have any Spotify emails -- that will mean your extra account is registered with that email.

• If you don't have another email address, note how you log into the Spotify app usually.
• If you use your Facebook details try entering your Spotify username (if you created one originally).
• If you use your Spotify username try entering just your email address.

[Funlovinlel]

No have no other accounts have emailed them directly and surprise surprise to date have had no response or refund 😔

[Funlovinlel]

No have no other accounts have emailed them directly and surprise surprise to date have had no response or refund 😔

[Maxim]

Can you reach out to them via Twitter or Facebook? 

https://twitter.com/SpotifyCares

https://facebook.com/SpotifyCares