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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Yordan
  • Moderator
  • 396311 Views
  • 943 replies
  • 107 likes
  • Account
  • 396311 Views
  • 943 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170452 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170452 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98834 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98834 Views
  • 68 replies
  • 10 likes

Superuser Contribution spotify premium

Hola, Hace unos días me compré Spotify Premium.En mi cuenta, si voy a ajustes puede ver que estoy en Premium, pero, cuando estoy sin wifi no puedo escuchar música, es como si no estubiera en Premium...Que puedo hacer?

  • Newbie
  • Hola,  Hace unos días me compré Spotify Premium. En mi cuenta, si voy a ajustes puede ver que estoy en Premium, pero, cuando estoy sin wifi no puedo escuchar música, es como si no estubiera en...
  • Alejandar
  • Spotify
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Superuser Contribution Monthly charge

I seem to remember receiving an email advising that my charge would be reduced to $10 per month but I'm still being charged $17.99. Can you advise.

  • Newbie
  • I seem to remember receiving an email advising that my charge would be reduced to $10 per month but I'm still being charged $17.99. Can you advise.
  • Alejandar
  • Spotify
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Superuser Contribution Quiero contratar spotify familair pero no vivimos en el mismo domicilio

Mi pregunta seria si es necesario que vivamos en el mismo domicilio, si es necesario conectarse desde la misma red wifi o si puedo invitar a alguien que viva cerca ya que mis hermanos viven en lugares difrentes.

  • Newbie
  • Mi pregunta seria si es necesario que vivamos en el mismo domicilio, si es necesario conectarse desde la misma red wifi o si puedo invitar a alguien que viva cerca ya que mis hermanos viven en lugare...
  • Alejandar
  • Spotify
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Superuser Contribution 3 Months Premium subscription worth 2??

On 2016-06-13 I subscribed for the 3 month Premium offer you had at the time. It's not even close to 13-09-2016 and my premium is gone.Help understanding why?

  • Casual Listener
  • On 2016-06-13 I subscribed for the 3 month Premium offer you had at the time. It's not even close to 13-09-2016 and my premium is gone. Help understanding why?
  • Alejandar
  • Spotify
  • 261 Views
  • 1 replies
  • 0 likes
  • Premium
  • 261 Views
  • 1 replies
  • 0 likes

Charges 3 times

I was charged 3 times on my account. I made a premium payment but backed out and thought it would cancel it but i was still charged. I need help and i would like to be charged ones with one account

  • Newbie
  • I was charged 3 times on my account. I made a premium payment but backed out and thought it would cancel it but i was still charged. I need help and i would like to be charged ones with one account
  • Maxim
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Spotify Support not Responding

I submitted a ticket nearly 4 days ago about Spotify charging me 3 times for 1 month of premium and they have still not gotten back to me. They did, however, send me a survey asking me to rate my non-existant customer support experience. Should I sub...

  • Newbie
  • I submitted a ticket nearly 4 days ago about Spotify charging me 3 times for 1 month of premium and they have still not gotten back to me. They did, however, send me a survey asking me to rate my non...
  • Maxim
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Familiy account, moving playlists from another existing premium account

HiWe are a family of 5 (same address). Currently I have a premium account and another family member also has a premium account. I would like to setup a family account [1], or alternatively keep my existing premium [2], and allow the other family memb...

  • Casual Listener
  • Hi We are a family of 5 (same address). Currently I have a premium account and another family member also has a premium account. I would like to setup a family account [1], or alternatively keep my ...
  • tleeds
  • Newbie
  • 268 Views
  • 2 replies
  • 0 likes
  • Account
  • 268 Views
  • 2 replies
  • 0 likes

Solved!! Reset Password not working

A long time ago i tryed to change my payment method but i could'nt when i cant remember my spotify password and my facebook password wont work when changing payment method And the reset password form wont send me a password and i tried to write an em...

  • Regular
  • A long time ago i tryed to change my payment method but i could'nt when i cant remember my spotify password and my facebook password wont work when changing payment method   And the reset pass...
  • loopernow
  • Casual Listener
  • 5949 Views
  • 31 replies
  • 1 likes
  • 5949 Views
  • 31 replies
  • 1 likes

You charge me twice!

Could somebody tell me how to contact Spotify personally. You have charge the monthly fee twice so. Help please!

  • Casual Listener
  • Could somebody tell me how to contact Spotify personally. You have charge the monthly fee twice so. Help please!
  • Sammyface
  • Casual Listener
  • 228 Views
  • 4 replies
  • 0 likes
  • 228 Views
  • 4 replies
  • 0 likes

Eu quero mudar meu login (I want to change my login )

Ola, eu fiz o que agora descobri ser uma infelicidade de criar minha conta pelo facebook. Agora eu nao consigo mudar meus dados, pois tudo tem que ser feito no facebook. O facebook nao aceita meu novo email pois ja esta vinculado a uma conta DESATIVA...

  • Newbie
  • Ola, eu fiz o que agora descobri ser uma infelicidade de criar minha conta pelo facebook. Agora eu nao consigo mudar meus dados, pois tudo tem que ser feito no facebook. O facebook nao aceita meu nov...
  • nilxao
  • Newbie
  • 446 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 446 Views
  • 1 replies
  • 0 likes

Stop my premium options

I paid for three months of premium options for the first time so It was on sale. I only could use it for two months and says that I have to refresh my credit card adress and stuff. I do not want to pay more. And even spotify did not give me the three...

  • Newbie
  • I paid for three months of premium options for the first time so  It was on sale. I only could use it for two months and says that I have to refresh my credit card adress and stuff. I do not wan...
  • oscitare
  • Composer
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Use 2 devices at the same time with different music

Is possible that for example i am using my spotify and hearing music and someone else at the same time is hearing another song?

  • Casual Listener
  • Is possible that for example i am using my spotify and hearing music and someone else at the same time is hearing another song?
  • Maxim
  • Spotify Star
  • 307 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Unlimited
  • 307 Views
  • 1 replies
  • 0 likes

Username Login Not Working Porperly

When I try to log into Spotigy with my username and password it starts loading eveyrthing and I can see my playlists, but after a few seconds it kicks me back out to the login screen. When I try to reset my password using my username it does not send...

  • Newbie
  • When I try to log into Spotigy with my username and password it starts loading eveyrthing and I can see my playlists, but after a few seconds it kicks me back out to the login screen. When I try to r...
  • Maxim
  • Spotify Star
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Not a user friendly site

How many times do you have to submit your request to cancel? It's like they ignore you and hope to get you so disgusted and stop trying to cancel the premium, like they want their money sooooo bad! And NO phone number for contact. Every one doesn't l...

  • Casual Listener
  • How many times do you have to submit your request to cancel? It's like they ignore you and hope to get you so disgusted and stop trying to cancel the premium, like they want their money sooooo bad! A...
  • oscitare
  • Composer
  • 439 Views
  • 1 replies
  • 0 likes
  • Account
  • 439 Views
  • 1 replies
  • 0 likes

Stolen account?

When i tried to log on it said i had the wrong password. I don't get an email when i try to reset my password. I only have one email. Has my account been stolen? What can i do?

  • Newbie
  • When i tried to log on it said i had the wrong password. I don't get an email when i try to reset my password. I only have one email. Has my account been stolen? What can i do?
  • iamsavease
  • Gig Goer
  • 321 Views
  • 4 replies
  • 0 likes
  • 321 Views
  • 4 replies
  • 0 likes

Please enter the code from your invitation email and click "redeem" to start enjoying Premium under

help my my friend send link live europe and i live europe and always said this Please enter the code from your invitation email and click "redeem" to start enjoying Premium under this Premium for Family subscription. how to fix ?

  • Newbie
  • help my my friend send link live europe and i live europe and always said this Please enter the code from your invitation email and click "redeem" to start enjoying Premium under this Premium for Fam...
  • oscitare
  • Composer
  • 2216 Views
  • 1 replies
  • 0 likes
  • 2216 Views
  • 1 replies
  • 0 likes

The same address, can´t change country in accounts Family Plan

My wife and I live in the same address, we have our spotify account linked to Facebook. Both of us have our address in Facebook with the country Bolivia where we live.I have a premium account which I payed with my US credit card and my country in spo...

  • Casual Listener
  • My wife and I live in the same address, we have our spotify account linked to Facebook. Both of us have our address in Facebook with the country Bolivia where we live. I have a premium account which...
  • Maxim
  • Spotify Star
  • 273 Views
  • 1 replies
  • 0 likes
  • Account
  • 273 Views
  • 1 replies
  • 0 likes

In Spain

I am a Spotify premium member and on holiday in Spain. I've just upgraded to a family membership and tried to add the kids but it won't let me saying I need to be in the same country as the account holder. Is there a way round this?

  • Newbie
  • I am a Spotify premium member and on holiday in Spain. I've just upgraded to a family membership and tried to add the kids but it won't let me saying I need to be in the same country as the account h...
  • Taylor
  • Community Legend
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Account change

Hey there, I have been paying for Spotify Premium for the past 6 months (love it btw!), but for some reason on my iphone i got logged off the app. When I logged back in, my music has changed and now I am on the regular free spotify rather than the pr...

  • Newbie
  • Hey there,   I have been paying for Spotify Premium for the past 6 months (love it btw!), but for some reason on my iphone i got logged off the app. When I logged back in, my music has changed...
  • Taylor
  • Community Legend
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Subscription

I got the 30 day free trial and that ran out while I was on holiday, I've come back and found that I'm now on free even after clicking on upgrade, I've signed out of my account but don't want to be charged for my free account

  • Casual Listener
  • I got the 30 day free trial and that ran out while I was on holiday, I've come back and found that I'm now on free even after clicking on upgrade, I've signed out of my account but don't want to be c...
  • Jethrokingsley0
  • Casual Listener
  • 216 Views
  • 2 replies
  • 0 likes
  • 216 Views
  • 2 replies
  • 0 likes