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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421763 Views
  • 965 replies
  • 108 likes
  • Account
  • 421763 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186646 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186646 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103503 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103503 Views
  • 69 replies
  • 10 likes

Can't Login & cant chage password because user account doesn't exist HELP!

LI hope you guys can help because I'm honestly at my wits end.Ok I'm from New Zealand, and over here I can get Premium Spotify if I get my mobile service through Spark.co.nz. So I've done that and been enjoying my music. but 2 days ago I couldn't log...

  • Casual Listener
  • L I hope you guys can help because I'm honestly at my wits end. Ok I'm from New Zealand, and over here I can get Premium Spotify if I get my mobile service through Spark.co.nz.   So I've don...
  • nikgridisme
  • Casual Listener
  • 580 Views
  • 2 replies
  • 0 likes
  • Login
  • 580 Views
  • 2 replies
  • 0 likes

I can't log into Spotify due to my username having a backquote '`' in it

Hi. I've been a Spotify user since 2009 when I was able to register my username as `plainlazy. The backquote '`' was a typo but stuck; as a result I can't log in via a web browser or software such as DJPro. I can't log in using my e-mail address eith...

  • Newbie
  • Hi.    I've been a Spotify user since 2009 when I was able to register my username as `plainlazy. The backquote '`' was a typo but stuck; as a result I can't log in via a web browser or s...
  • Maxim
  • Spotify Star
  • 440 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 440 Views
  • 1 replies
  • 0 likes

im about to unsubscribe i have been charged 32.00 three times

I agreed to paying ten bucks a month not 32 what do I need to do to get some of my money back???? I am very pissed n I like spotify. Answers??????

  • Casual Listener
  • I agreed to paying ten bucks a month not 32 what do I need to do to get some of my money back???? I am very pissed n I like spotify. Answers??????
  • Boricua2
  • Newbie
  • 311 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 311 Views
  • 3 replies
  • 0 likes

WRONG EMAIL ADDRESS FOR GIFT CARD!!

I have bought a gift card for £60 but have accidently sent it to the wrong email address and also have put the wrong senders address. Please help!

  • Newbie
  • I have bought a gift card for £60 but have accidently sent it to the wrong email address and also have put the wrong senders address. Please help!
  • janas931
  • Newbie
  • 897 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 897 Views
  • 2 replies
  • 0 likes

Solved!! Possible getting Premium from a country and living in another?

Hello! I'm sure it's not only my issue but wanted to make sure I get a clear answer before I go on with it. So I live in Israel for now but get to travel a alot and an important time of the year I live in Turkey (which Spotify premium was launched). ...

  • Newbie
  • Hello!   I'm sure it's not only my issue but wanted to make sure I get a clear answer before I go on with it. So I live in Israel for now but get to travel a alot and an important time of the ...
  • Taylor
  • Community Legend
  • 599 Views
  • 1 replies
  • 0 likes
  • 599 Views
  • 1 replies
  • 0 likes

Never signed up and being charged

I have been charged for months after canceling my subscription that I never even signed up for. My account every month is still pulling out $10. Can someone please contact me. I haven't been able to find how to cancel it because it says Im on the fre...

  • Newbie
  • I have been charged for months after canceling my subscription that I never even signed up for. My account every month is still pulling out $10. Can someone please contact me. I haven't been able to ...
  • Taylor
  • Community Legend
  • 1003 Views
  • 1 replies
  • 0 likes
  • 1003 Views
  • 1 replies
  • 0 likes

Spotify charged me three times. help and refund please?

I just bought spotify Premium today with the student discount. I just checked my account and I saw that I was charged three times. Not only that two of them have " https://www.sNYUS " in it and I have no clue what these are, so if someone can explain...

  • Newbie
  • I just bought spotify Premium today with the student discount. I just checked my account and I saw that I was charged three times. Not only that two of them have " https://www.sNYUS " in it and ...
  • Taylor
  • Community Legend
  • 362 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 362 Views
  • 1 replies
  • 0 likes

Spotify is logging in with the wrong facebook account

When I click on log in with facebook account, it is logging on to a friends account, that has used my phone in the past, and I cannot find how I cam switch it back to my facebook account.

  • Newbie
  • When I click on log in with facebook account, it is logging on to a friends account, that has used my phone in the past, and I cannot find how I cam switch it back to my facebook account.
  • Taylor
  • Community Legend
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Abuse of my card info

Hi Spotify... I have payed for someones Premium membership and i have never had spotify premium... I really need my money back.. so contact me and let's talk about it

  • Newbie
  • Hi Spotify... I have payed for someones Premium membership and i have never had spotify premium... I really need my money back.. so contact me and let's talk about it
  • Taylor
  • Community Legend
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Stiifed for one months premium payment

Hi My credit card is correctly charged for two separate accounts. Although themoney has beendrawn (and the billpaid) via my credit cardoneof the accounts has been taken from PREMIUM to FREE. You have a really good product by you support is like ape**...

  • Newbie
  • Hi  My credit card is correctly charged for two separate accounts. Although themoney has beendrawn (and the billpaid) via my credit cardoneof the accounts has been taken from PREMIUM to FREE. Y...
  • Taylor
  • Community Legend
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Solved!! Cancelled Subscription Didnt Cancel?

So I started using Spotify premium when I saw that they were doing premium for 3 months at only a $1 cost. So I was like **bleep** yeah. I purchased it and then went to the account details because I didn't want it after those 3 months were out. So I ...

  • Casual Listener
  • So I started using Spotify premium when I saw that they were doing premium for 3 months at only a $1 cost. So I was like **bleep** yeah. I purchased it and then went to the account details because I ...
  • sandra_farenhor
  • Newbie
  • 324 Views
  • 3 replies
  • 0 likes
  • 324 Views
  • 3 replies
  • 0 likes

Quiero darme de BAJA

Tengo problemas con mi usuario no puedo entrar, y no puedo contactar de ninguna manera. Necesito solución.

  • Casual Listener
  • Tengo problemas con mi usuario no puedo entrar, y no puedo contactar de ninguna manera. Necesito solución.
  • Lorena18
  • Casual Listener
  • 334 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 334 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't login from iPhone/iPad app as app thinks I am from abroad

Can't login from iPhone/iPad app as app says that I can only use Spotify from abroad for up to 14 dayes. The issue is that I am at home and not abroad. I have checked my account settings and they say gb (United Kingdom) and to be sure I have reset it...

  • Casual Listener
  • Can't login from iPhone/iPad app as app says that I can only use Spotify from abroad for up to 14 dayes. The issue is that I am at home and not abroad.  I have checked my account settings and t...
  • RobertHales
  • Casual Listener
  • 314 Views
  • 2 replies
  • 0 likes
  • 314 Views
  • 2 replies
  • 0 likes

NO PUEDO SINCRONIZAR MIS ARCHIVOS LOCALES OFFLINE

Hola a todos!Tengo un problema y es que desde hace un tiempo mi cuenta premium, al agregar a alguna playlist algunas de mis canciones de archivos locales, no me permite sincronizarlas para escucharlas offline e incluso no puedo oirlas desde otros dis...

  • Visitor
  • Hola a todos! Tengo un problema y es que desde hace un tiempo mi cuenta premium, al agregar a alguna playlist algunas de mis canciones de archivos locales, no me permite sincronizarlas para escuchar...
  • user-removed
  • Not applicable
  • 625 Views
  • 3 replies
  • 1 likes
  • Account
  • 625 Views
  • 3 replies
  • 1 likes

My country settings are both GB and Italy and I can't join Family premium.

I am trying to join my brother's premium for family but I can't because I have found out that my account is not updated with the right country setting as it says GB instead of Italy. I have already checked my facebook account and it has the right inf...

  • Newbie
  • I am trying to join my brother's premium for family but I can't because I have found out that my account is not updated with the right country setting as it says GB instead of Italy.   I ...
  • osornios
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 167 Views
  • 1 replies
  • 0 likes

Incorrect email address and unable to reset password

My Spotify account is linked to my Facebook account, however the email address showing on my Spotify account is no longer valid and has not been tied to Facebook for years. The email address on Facebook is correct, and the information on the Facebook...

  • Newbie
  • My Spotify account is linked to my Facebook account, however the email address showing on my Spotify account is no longer valid and has not been tied to Facebook for years.  The email address on...
  • osornios
  • Spotify Star
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Solved!! Want to cancel Premium, but paid today...

After bebefiting from a 3 month trial, i was fully charged today for the premium account. If i cancel my acocunt now, will i benefit from the month i just payed or will i loose what i just payed for ? Ideally, i would like to be refunded at the same ...

  • Newbie
  • After bebefiting from a 3 month trial, i was fully charged today for the premium account. If i cancel my acocunt now, will i benefit from the month i just payed or will i loose what i just payed for ...
  • osornios
  • Spotify Star
  • 265 Views
  • 3 replies
  • 0 likes
  • 265 Views
  • 3 replies
  • 0 likes

Payments and subscriptions

I purchased premium and have been charged twice. When I go to cancel its not giving me the option and telling me im still getting spotify for free when obviously im not because ive been charged twice! I want to completely cancel my account!

  • Newbie
  • I purchased premium and have been charged twice. When I go to cancel its not giving me the option and telling me im still getting spotify for free when obviously im not because ive been charged twice...
  • kbrooksc
  • Community Legend
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Solved!! Email and Password

So my current email has been shut down and I am unable to access my email to change my password because I forgot it so what do I do?

  • Newbie
  • So my current email has been shut down and I am unable to access my email to change my password because I forgot it so what do I do?
  • kbrooksc
  • Community Legend
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Still on free trial - want to go straight to Premium at the end of the trial

I am currently still on my free 3 months of Spotify (I will be billed the $9.99 on 9/22) but instead of being billed $9.99 for a regular account, I wanted to just start a Premium account on that day but I can't find any infromation on how to do that....

  • Newbie
  • I am currently still on my free 3 months of Spotify (I will be billed the $9.99 on 9/22) but instead of being billed $9.99 for a regular account, I wanted to just start a Premium account on that...
  • kbrooksc
  • Community Legend
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes