I cancelled my subscription AND the paypal transaction!

[karuminu]

Yet you idiots swiped money from my bank account! You're theives! Are you going to keep charging me like this even though I CANCELLED!? Why don't you have a phone number I can contact so I can talk to a human being and get this sorted and possibly get my money back!?

[Maxim]

Hey @karuminu,

The first thing to do is check your email for a Confirmation Email. Each user receives one after cancelling their Spotify subscription.

[karuminu]

I did and they still billed me! I even called PayPal customer support and
nothing was resolved! Now I've lost more than what was taken from me
because for some retarded reason the customer help line isn't free. Now I
get to look forward to paying a big phone bill! So much for justice.

[Maxim]

It sounds like you've got a second account with Spotify. Are there any other email addresses you could have used to register with Spotify? It's worth checking those inboxes to see if you have any Spotify emails -- that will mean your extra account is registered with that email.

• If you don't have another email address, note how you log into the Spotify app usually.
• If you use your Facebook details try entering your Spotify username (if you created one originally).
• If you use your Spotify username try entering just your email address.

[karuminu]

I never used any other account. Just the one. If I had made another account
then I would know.

[Maxim]

If you believe that you only have one account, please get in touch with Spotify Support via one of the channels below so they can look into this - Thanks! 

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.