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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • facemat
  • Newbie
  • 155334 Views
  • 174 replies
  • 12 likes
  • Account
    Free
  • 155334 Views
  • 174 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10573 Views
  • 3 replies
  • 10 likes
  • Security
  • 10573 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 505863 Views
  • 985 replies
  • 112 likes
  • Account
  • 505863 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124372 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124372 Views
  • 74 replies
  • 12 likes

Superuser Contribution Can't play anything properly without Spotify taking up a life of its own.

Yesterday, this happened on my phone. I wanted to play a playlist and it would constantly skip back to the first song, and only play the first couple of seconds on repeat. I solved this by deleting the song from my saved songs and putting Spotify on ...

  • Casual Listener
  • Yesterday, this happened on my phone. I wanted to play a playlist and it would constantly skip back to the first song, and only play the first couple of seconds on repeat. I solved this by deleting t...
  • Alejandro_C
  • Spotify Legend
  • 195 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
  • 195 Views
  • 1 replies
  • 0 likes

Superuser Contribution Live in Spain but want British music - can it be done?

Hi there, my account is currently linked to and paid for using a UK bank account. But I live in Spain. I would still like to access British music rather than Spanish music options though. Is this even possible? What if I change the payment to my Span...

  • Newbie
  • Hi there, my account is currently linked to and paid for using a UK bank account. But I live in Spain. I would still like to access British music rather than Spanish music options though. Is this eve...
  • Alejandro_C
  • Spotify Legend
  • 1469 Views
  • 1 replies
  • 1 likes
  • 1469 Views
  • 1 replies
  • 1 likes

Superuser Contribution two accounts musive save

I have jsut got Spotify Premium through my Vodafone contract. I already subscribe to spotify. How can I insure I keep my playlists and secondly safely unsubscribe

  • Newbie
  • I have jsut got Spotify Premium through my Vodafone contract.  I already subscribe to spotify.  How can I insure I keep my playlists and secondly safely unsubscribe
  • Alejandro_C
  • Spotify Legend
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student credentials already associated with another spotify account

Hello, I had two Spotify accounts - one that is used via Facebook and another one that I created. I wanted to change my subscription to premium with student discount. I accidentally did this on the account that I created, which I never used. But I qu...

  • Newbie
  • Hello,    I had two Spotify accounts - one that is used via Facebook and another one that I created. I wanted to change my subscription to premium with student discount. I accidentally di...
  • Alejandro_C
  • Spotify Legend
  • 517 Views
  • 1 replies
  • 0 likes
  • 517 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged 3 times for Spotify 3 days ago

Hello Spotify I was charged $5.23 3 times 3 days ago on my Debit card and I was also charged $5.23 5 days ago

  • Newbie
  • Hello Spotify I was charged $5.23 3 times 3 days ago on my Debit card and I was also charged $5.23 5 days ago
  • Alejandro_C
  • Spotify Legend
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem with mail from Facebook account

Hi!Today, I started a 30 days free Spotify Premium, and when I clicked to get it(of course I write my cart ID etc.) but on facebook, I forgot, I use old e-mail, and I have not acces for this mail. I changed mail on facebook, now I got new mail accoun...

  • Newbie
  • Hi! Today, I started a 30 days free Spotify Premium, and when I clicked to get it(of course I write my cart ID etc.) but on facebook, I forgot, I use old e-mail, and I have not acces for this mail. ...
  • Alejandro_C
  • Spotify Legend
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Confused over type of account

On my daughter's ipod her account shows as premium, however when we log into it from laptop it shows as free spotify. Am confused as to what she actually has.

  • Newbie
  • On my daughter's ipod her account shows as premium, however when we log into it from laptop it shows as free spotify. Am confused as to what she actually has. 
  • Maxim
  • Spotify Star
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

ETA for Spotify Family in Canada?

Hello any ETA for Spotify Family in Canada? It's been over a year since you said this was "rolling out" to all countries... The message I'm still getting is..."Premium for Family currently isn't available in Canada. Stay tuned!"

  • Gig Goer
  • Hello any ETA for Spotify Family in Canada? It's been over a year since you said this was "rolling out" to all countries...   The message I'm still getting is... "Premium for Family curr...
  • Maxim
  • Spotify Star
  • 779 Views
  • 2 replies
  • 1 likes
  • Account
    Premium
  • 779 Views
  • 2 replies
  • 1 likes

Superuser Contribution spotify family and squeezebox

I have a subscription on family for myself and my kids. Now I want to connect them to squeezebox radio's, but I get the message on the radio: wrong mysqueezebox.com-account. Check settings and try again. I tried everything, but can get it working. I ...

  • Newbie
  • I have a subscription on family for myself and my kids.  Now I want to connect them to squeezebox radio's, but I get the message on the radio: wrong mysqueezebox.com-account. Check settings and...
  • Alejandro_C
  • Spotify Legend
  • 343 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 343 Views
  • 1 replies
  • 0 likes

cancel subscription

  • Casual Listener
  • Maxim
  • Spotify Star
  • 766 Views
  • 12 replies
  • 0 likes
  • 766 Views
  • 12 replies
  • 0 likes

Solved!! Cancelling a Subscription

Hi! I posted on the newcomers forum but it probably makes more sense to post it here. I just sent a support request to Spotify, and the response that I got stated that I should go to the Community for help. I'd be very surprised if anyone here can he...

  • Casual Listener
  • Hi! I posted on the newcomers forum but it probably makes more sense to post it here.   I just sent a support request to Spotify, and the response that I got stated that I should go to the Com...
  • lpaul1970
  • Casual Listener
  • 412 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 412 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify on Philips 40PFK5300

I am able to use Spotify on my Philips 40PFK5300 TV, however, when I try to play something, I cannot control Spotify on my phone any longer, the way I can on my computer (so I can change songs on my pc with my phone). In other words, I don't see the ...

  • Newbie
  • I am able to use Spotify on my Philips 40PFK5300 TV, however, when I try to play something, I cannot control Spotify on my phone any longer, the way I can on my computer (so I can change songs on my ...
  • Alejandro_C
  • Spotify Legend
  • 332 Views
  • 1 replies
  • 0 likes
  • 332 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't logout

Hello, Perhaps this problem has already been posted, but since I didn't find anything, here is my problem: My girlfriend logged in a while ago on my computer. When I wanted to log her out and log myself in, I noticed that I wasn't able to do so.This ...

  • Regular
  • Hello,   Perhaps this problem has already been posted, but since I didn't find anything, here is my problem:   My girlfriend logged in a while ago on my computer. When I wanted to log h...
  • EranM
  • Regular
  • 1465 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 1465 Views
  • 2 replies
  • 0 likes

Payments

When signing up for Premium for Students my card was charged twice.

  • Visitor
  • When signing up for Premium for Students my card was charged twice.
  • Maxim
  • Spotify Star
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Facebook linking error

Hi - when i try to link my facebook to my spotify I'm getting this error:'Sorry there has been a temporary error, please try again later.' I've tried removing permissions and re-adding, logging in/out etc. Can someone take a look for me please? Cheer...

  • Newbie
  • Hi - when i try to link my facebook to my spotify I'm getting this error: 'Sorry there has been a temporary error, please try again later.'   I've tried removing permissions and re-adding, lo...
  • MaryS
  • Roadie
  • 421 Views
  • 2 replies
  • 0 likes
  • 421 Views
  • 2 replies
  • 0 likes

Moving country - Spotify closed

Hi - I moved out of France and am relocating to Belgium. The platform mentions I can only have 14 days of access outside my country (I think France is still mentioned in the systems) hence is not allowing me to go on the platform. How can I move the ...

  • Casual Listener
  • Hi - I moved out of France and am relocating to Belgium. The platform mentions I can only have 14 days of access outside my country (I think France is still mentioned in the systems) hence is not all...
  • Maxim
  • Spotify Star
  • 281 Views
  • 3 replies
  • 0 likes
  • Account
  • 281 Views
  • 3 replies
  • 0 likes

Superuser Contribution Previous Facebook account is now unreacable

My previous account is created by Spotfy by using my facebook. However from now on, i can not log in that account. It has an id: 11101922084 I wanted to move playlists of that account with their followers to my new one or I want to log in that accoun...

  • Casual Listener
  • My previous account is created by Spotfy by using my facebook. However from now on, i can not log in that account. It has an id: 11101922084 I wanted to move playlists of that account with their...
  • MaryS
  • Roadie
  • 169 Views
  • 1 replies
  • 0 likes
  • Account
  • 169 Views
  • 1 replies
  • 0 likes