Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 333734 Views
  • 890 replies
  • 105 likes
  • Account
  • 333734 Views
  • 890 replies
  • 105 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1147497 Views
  • 119 replies
  • 110 likes
  • Account
  • 1147497 Views
  • 119 replies
  • 110 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 85902 Views
  • 68 replies
  • 9 likes
  • Account
    Login
    Premium
  • 85902 Views
  • 68 replies
  • 9 likes

DJAy 2 and Spotify

I cant get spotify to play on my djay2 app? any ideas...thanks

  • Newbie
  • I cant get spotify to play on my djay2 app? any ideas... thanks
  • Hubo
  • Community Legend
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Unable to change country

Hi, I have had a spotify account for many years in the UK. I was on a spotify unlimited subscription (not been available for many years I think) which was £4.99 / month. I now want to join my husband's premium for family subscription. We moved to Aus...

  • Casual Listener
  • Hi,   I have had a spotify account for many years in the UK. I was on a spotify unlimited subscription (not been available for many years I think) which was £4.99 / month.    I now...
  • biccie
  • Casual Listener
  • 191 Views
  • 4 replies
  • 0 likes
  • 191 Views
  • 4 replies
  • 0 likes

Can't login to App, Desktop or Web

I can't login on iOS, web or desktop, getting a bad password / username error.I can't get a password reset email when I request one either. I reached out to Spotify support and got this email suggesting I try this forum, the help site and twitter:Hi ...

  • Newbie
  • I can't login on iOS, web or desktop, getting a bad password / username error. I can't get a password reset email when I request one either.   I reached out to Spotify support and got th...
  • Maxim
  • Spotify Star
  • 197 Views
  • 1 replies
  • 0 likes
  • Account
  • 197 Views
  • 1 replies
  • 0 likes

can i cancel spotify through apple app

i opened a spotify account through apple app and am being charged £12.99 a month. can i cancel that and upgrade to family premium directly through spotify whilst also keeping all the music on my playlists??

  • Newbie
  • i opened a spotify account through apple app and am being charged £12.99 a month. can i cancel that and upgrade to family premium directly through spotify whilst also keeping all the music on my...
  • Maxim
  • Spotify Star
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Lost Account, Cant remember username

I bought that $1 for 3 month premium membership but then my phone broke about a month and a half into it. Since I can no longer use that phone I want to login with my new device. Problem is I can't remember my username, and the username that's linked...

  • Newbie
  • I bought that $1 for 3 month premium membership but then my phone broke about a month and a half into it. Since I can no longer use that phone I want to login with my new device. Problem is I can't r...
  • Hannah-wynne
  • Newbie
  • 186 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 186 Views
  • 2 replies
  • 0 likes

Spotify Family

I Have a son whos primary address is the same as ours, but is at boarding school during the school term. Is it possible to have him on the Family list as he is not Physically at this address all year round?

  • Newbie
  • I Have a son whos primary address is the same as ours, but is at boarding school during the school term. Is it possible to have him on the Family list as he is not Physically at this address all year...
  • Maxim
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

cant login

my email is deleted and i cant log in to my spotify (wrong password). i cant remove the subscription, cant change the email or i cant change the password. how can i fix this

  • Newbie
  • my email is deleted and i cant log in to my spotify (wrong password). i cant remove the subscription, cant change the email or i cant change the password. how can i fix this
  • oscitare
  • Composer
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Won't let me log in

For some reason Spotify won't let me log in have changed password couple of times now and still won't let me access

  • Newbie
  • For some reason Spotify won't let me log in have changed password couple of times now and still won't let me access
  • gw10
  • Newbie
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Spotify Family

I have a family account but when my wife signs on her phone, I will get kicked off of Spotify on my phone. Any help?

  • Newbie
  • I have a family account but when my wife signs on her phone, I will get kicked off of Spotify on my phone.  Any help?
  • Maxim
  • Spotify Star
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

Spotify Premium for family users.

If I take spotify premium for family, is it possible to view the accounts of the family members that are added to the packet, from one of the 5 accounts that aren't the host/payer? for example Host: Robuser: nielsuser: Tomuser: Stijnuser: Annauser: G...

  • Newbie
  • If I take spotify premium for family, is it possible to view the accounts of the family members that are added to the packet, from one of the 5 accounts that aren't the host/payer?   for examp...
  • Maxim
  • Spotify Star
  • 205 Views
  • 1 replies
  • 1 likes
  • 205 Views
  • 1 replies
  • 1 likes

Unavailable music

Hello people. My spotify account is from Brazil. And in this **bleep** country, many albuns that I like are not available and I can't change the country. Does anyone know any trick - fake GPS for example - so I can listen to all that stuff?Photo: Thi...

  • Casual Listener
  • Hello people. My spotify account is from Brazil. And in this **bleep** country, many albuns that I like are not available and I can't change the country. Does anyone know any trick - fake GPS for exa...
  • Maxim
  • Spotify Star
  • 294 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Other
    Premium
    Security
    Subscription
  • 294 Views
  • 1 replies
  • 0 likes

You guys are giving me the run around and I dont like it, I want to cancel !!!!!!!!!!!!!!!

I have logged in on every device I can..... go to all your links and still cannot find out how I can cancel my subsctiption. My bank account got charged but under payments and reciepts and all that you guys arent showing me any of my bank info, or wa...

  • Casual Listener
  • I have logged in on every device I can..... go to all your links and still cannot find out how I can cancel my subsctiption. My bank account got charged but under payments and reciepts and all that y...
  • oscitare
  • Composer
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Someone has used my email without my knowledge

just tried to sign up to spotify today and i had trouble signing up. Anyway someone has used my email and i have a random username (that i don't want) all my details are different and there's a library with music in. I tried to create a new account b...

  • Newbie
  • just tried to sign up to spotify today and i had trouble signing up. Anyway someone has used my email and i have a random username (that i don't want) all my details are different and there's a ...
  • bren123
  • Newbie
  • 189 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 189 Views
  • 1 replies
  • 0 likes

No other option in changing country

So i am an american citizen that goes to school in canada. im trying to get a premium subscription, but my card is from the u.s. and i cant change the country under my account. help please

  • Newbie
  • So i am an american citizen that goes to school in canada. im trying to get a premium subscription, but my card is from the u.s. and i cant change the country under my account. help please
  • YTB
  • Newbie
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hesap parolası değiştirme

Sabahtan beri hesaplarımla uğraşıyorum ps3 ten spotify'a giriş yapamıyorum face üyeliğim var ayrıca müzik paylaşımı yapamıyorum çünkü spotify tvyi görmüyor ayrıca parola değiştirirken Parolan ayarlanırken bir sorun oluştu hatası alıyorum.

  • Newbie
  • Sabahtan beri hesaplarımla uğraşıyorum ps3 ten spotify'a giriş yapamıyorum face üyeliğim var ayrıca müzik paylaşımı yapamıyorum çünkü spotify tvyi görmüyor ayrıca parola değiştirirken Parolan ay...
  • Alejandar
  • Spotify
  • 471 Views
  • 1 replies
  • 0 likes
  • Account
  • 471 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paying by Paypal

Hi can I ask, is it possible to pay for my UK premium service using a PAYPAL account based outside of the UK?

  • Newbie
  • Hi can I ask, is it possible to pay for my UK premium service using a PAYPAL account based outside of the UK?
  • Alejandar
  • Spotify
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't log in

I can't log in into my account, not on my android phone app nor web. Tried reset, no email received for further steps. i am pretty sure i am not using facebook to log in, tried it, doesn't work either......What can i do?I am a premium user. to send t...

  • Newbie
  • I can't log in into my account, not on my android phone app nor web. Tried reset, no email received for further steps. i am pretty sure i am not using facebook to log in, tried it, doesn't work eithe...
  • Alejandar
  • Spotify
  • 223 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 223 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify community logs me to wrong account

So I just logged in here using facebook and my username but now im logged in to wrong account? I have never seen that profile picture and it says I dont have premium account but I do. My desktop spotify and iPhone are logged to the right account but ...

  • Casual Listener
  • So I just logged in here using facebook and my username but now im logged in to wrong account? I have never seen that profile picture and it says I dont have premium account but I do. My desktop spot...
  • Alejandar
  • Spotify
  • 142 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 142 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify premium

Hola, Hace unos días me compré Spotify Premium.En mi cuenta, si voy a ajustes puede ver que estoy en Premium, pero, cuando estoy sin wifi no puedo escuchar música, es como si no estubiera en Premium...Que puedo hacer?

  • Newbie
  • Hola,  Hace unos días me compré Spotify Premium. En mi cuenta, si voy a ajustes puede ver que estoy en Premium, pero, cuando estoy sin wifi no puedo escuchar música, es como si no estubiera en...
  • Alejandar
  • Spotify
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Superuser Contribution Monthly charge

I seem to remember receiving an email advising that my charge would be reduced to $10 per month but I'm still being charged $17.99. Can you advise.

  • Newbie
  • I seem to remember receiving an email advising that my charge would be reduced to $10 per month but I'm still being charged $17.99. Can you advise.
  • Alejandar
  • Spotify
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes