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I cannot change my country settings, nor the payment method.

I cannot change my country settings, nor the payment method.

I've just moved from one country to another. I cannot change the payment method because I get a message saying my new debit card doesn't match the country. When I try to change the country settings, the field where you select the country is inactive.
I have a Premium Duo account so I thought it wouldn't be a problem.
Can you help please?
1 Reply

Hey there,


Thanks for reaching out.


In this case, you'll need to cancel your current subscription and wait for it to end. Once it has ended, you can change your country setting through the dropdown menu here.


Once that's done, you can subscribe to a plan using your payment method that's been issued in your new country at


Instructions on how to cancel and how that affects your account can be found at


Hope this helps 🙂

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