Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ak_7
  • Visitor
  • 383309 Views
  • 918 replies
  • 107 likes
  • Account
  • 383309 Views
  • 918 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1166537 Views
  • 119 replies
  • 111 likes
  • Account
  • 1166537 Views
  • 119 replies
  • 111 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 97145 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 97145 Views
  • 68 replies
  • 10 likes

Solved!!Superuser Contribution Cannot log into app on return from abroad

Free (was Premium)UK Iphone X Hey guys, I've just returned from travelling and have also downgraded to free (was all working fine on Premium). Now I can't log into the app despite checking my location is set to GB in my account on my laptop as it sug...

  • Casual Listener
  • Free (was Premium) UK   Iphone X   Hey guys, I've just returned from travelling and have also downgraded to free (was all working fine on Premium).  Now I can't log into the app d...
  • OscarDC
  • Moderator
  • 952 Views
  • 6 replies
  • 0 likes
  • Account
    Free
  • 952 Views
  • 6 replies
  • 0 likes

recover playlist

PlanFree/PremiumCountry Device(iPhone 11, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 11, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • ReCel
  • Gig Goer
  • 242 Views
  • 1 replies
  • 0 likes
  • Account
  • 242 Views
  • 1 replies
  • 0 likes

Solved!! Reusing an e-mail address attached to a deleted account.

Hi there,Just as the title suggests, I'm trying to reuse an e-mail address on a new account that was associated with a now deleted Spotify account. When I try to use it on the new account, it gives me an error explaining that it can't be used because...

  • Visitor
  • Hi there, Just as the title suggests, I'm trying to reuse an e-mail address on a new account that was associated with a now deleted Spotify account. When I try to use it on the new account, it gives...
  • user-removed
  • Not applicable
  • 240 Views
  • 2 replies
  • 0 likes
  • Account
  • 240 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cobro de cuenta

¿Cómo cancelar una cuenta individual si no se el correo? 

  • Visitor
  • ¿Cómo cancelar una cuenta individual si no se el correo?  
  • Kiril
  • Moderator
  • 182 Views
  • 1 replies
  • 0 likes
  • Account
  • 182 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account disappeared with all payment receipts and have a new username made of numbers

Hello I'm a Spotify Family Member and have been a member for 10+years, my account has disappeared today with all of my playlists and my subscription receipts. My password didn't work this morning and after resetting it everything has ben zeroed. No c...

  • Visitor
  • Hello 🙂 I'm a Spotify Family Member and have been a member for 10+years, my account has disappeared today with all of my playlists and my subscription receipts. My password didn't work this morning ...
  • Kiril
  • Moderator
  • 173 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 173 Views
  • 1 replies
  • 0 likes

Solved!! Charges

I tried to sign up for the student spotify and for some reason I was denied. Not only am I not able to complete through this deal, which I still am a full time student at the University of Kentucky, But I have been charged on my account already and a...

  • Newbie
  • I tried to sign up for the student spotify and for some reason I was denied. Not only am I not able to complete through this deal, which I still am a full time student at the University of Kentucky, ...
  • mikayab
  • Visitor
  • 412 Views
  • 2 replies
  • 0 likes
  • Account
    Other
  • 412 Views
  • 2 replies
  • 0 likes

Transferring Student Discount to New Account

I had to create a new spotify account in order to disconnect from my deleted Facebook account and continue using spotify. I had the student discount on my old account and am still a student. I tried to subscribe on my new account and it tells me my c...

  • Newbie
  • I had to create a new spotify account in order to disconnect from my deleted Facebook account and continue using spotify. I had the student discount on my old account and am still a student. I t...
  • gabbykbs
  • Visitor
  • 4142 Views
  • 2 replies
  • 1 likes
  • 4142 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution In Flames Sounds of a playground Fading

The Album was deleted By spotify. Why? Please recover this album. <br><br>There are only empty playlists. I'am from Germany. This is the second time. A Dio album was deleted. Weeks later it appears.

  • Casual Listener
  • The Album was deleted By spotify. Why? Please recover this album. &lt;br&gt;&lt;br&gt;There are only empty playlists. I'am from Germany. This is the second time. A Dio album was delet...
  • Yordan
  • Moderator
  • 2606 Views
  • 6 replies
  • 0 likes
  • Account
  • 2606 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Moving to a Spotify Duo account

I’m interested in the Spotify Duo account for me and my partner, however neither of us wants to lose our listening history, playlists, etc. Can two accounts be merged for this plan? How does it work? Thank you! PlanFree/PremiumCountry Device(iPhone 8...

  • Visitor
  • I’m interested in the Spotify Duo account for me and my partner, however neither of us wants to lose our listening history, playlists, etc. Can two accounts be merged for this plan? How does it work?...
  • CarlosE
  • Moderator
  • 6100 Views
  • 3 replies
  • 0 likes
  • Account
  • 6100 Views
  • 3 replies
  • 0 likes

Superuser Contribution Disappeared song (spotify for artist)

Hi, I use the spotify for artist account(italy). I had a song of mine in the upcoming section (distributed via distrokid) and it should have been published the 15th july, yesterday, but it has suddenly disappeared. All the other services have it, so ...

  • Regular
  • Hi, I use the spotify for artist account(italy). I had a song of mine in the upcoming section (distributed via distrokid) and it should have been published the 15th july, yesterday, but it has sudden...
  • ElisaEffe
  • Regular
  • 319 Views
  • 4 replies
  • 0 likes
  • Other
  • 319 Views
  • 4 replies
  • 0 likes

Superuser Contribution Premium plan

PlanPremiumCountryIndia My Question or IssueI have taken spotify premium duo plan and paid for the same for 6 months but it's showing that I've taken individual. This is not fair! Help me get the premium duo plan.

  • Visitor
  •   Plan Premium Country India   My Question or Issue I have taken spotify premium duo plan and paid for the same for 6 months but it's showing that I've taken individual. This is not ...
  • Kiril
  • Moderator
  • 173 Views
  • 1 replies
  • 0 likes
  • Premium
  • 173 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't save an address to my account.

I can't save an address to my account and it's preventing me from getting a month of premium. I've looked up what I can, but nothing works.

  • Newbie
  • I can't save an address to my account and it's preventing me from getting a month of premium. I've looked up what I can, but nothing works.  
  • Alex
  • Spotify Legend
  • 170 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 170 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify won't let me change my location

I'm currently abroad on vacation, and it's been 2 weeks so as usual I have been prompted to change my location. I've never run into issues doing this before, but when I went to change it in my account settings, this time it wouldn't allow me to switc...

  • Visitor
  • I'm currently abroad on vacation, and it's been 2 weeks so as usual I have been prompted to change my location. I've never run into issues doing this before, but when I went to change it in my accoun...
  • Dian
  • Spotify Legend
  • 156 Views
  • 1 replies
  • 0 likes
  • Account
  • 156 Views
  • 1 replies
  • 0 likes

Changing country

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I registered my account from Russia, right now im moved to Canada, changed account in profil...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • Maxim
  • Spotify Star
  • 403 Views
  • 1 replies
  • 0 likes
  • Account
  • 403 Views
  • 1 replies
  • 0 likes

Why hack a free account?

PlanFreeMy Question or IssueMy account has been hacke for the second time. I can tell this because my recent plays have changed. I am able to reset my login passwords etc and remove the liked songs from my account but I'm just baffled why anyone woul...

  • Casual Listener
  • Plan Free My Question or Issue My account has been hacke for the second time. I can tell this because my recent plays have changed. I am able to reset my login passwords etc and remove the liked s...
  • skidcudii
  • Casual Listener
  • 1345 Views
  • 4 replies
  • 0 likes
  • Account
    Security
  • 1345 Views
  • 4 replies
  • 0 likes

Superuser Contribution Improper payment

I got an email, which says:An INTERNATIONAL purchase for $5,220 has been made on Spotify P1C****** Stockholm SE associated with your card ending in **** 946* on 07/12/2022 at 9:44 p.m. This charge does not correspond to my account which is free.help ...

  • Visitor
  • I got an email, which says: An INTERNATIONAL purchase for $5,220 has been made on Spotify P1C****** Stockholm SE associated with your card ending in **** 946* on 07/12/2022 at 9:44 p.m. This charge ...
  • Jeremy
  • Spotify
  • 210 Views
  • 1 replies
  • 0 likes
  • Other
  • 210 Views
  • 1 replies
  • 0 likes

Unable to change country

I am unable to change my country despite changing the payment method. I've recently moved to the United States, but my account was originally created in Singapore. I have updated the payment details but the option for me to change the country remains...

  • Newbie
  • I am unable to change my country despite changing the payment method.  I've recently moved to the United States, but my account was originally created in Singapore. I have updated the payment d...
  • ReCel
  • Gig Goer
  • 155 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 155 Views
  • 1 replies
  • 0 likes

Superuser Contribution How To Connect Spotify To Alexa

To link the Alexa to Spotify, just download the Alexa app, open it, and link your Spotify account with these steps: Tap the menu in the top-left. Tap Settings, then Music. Select Spotify, then Link account to Alexa. Enter your Spotify account details...

  • Newbie
  • To link the Alexa to Spotify, just download the Alexa app, open it, and link your Spotify account with these steps: Tap the menu in the top-left. Tap Settings, then Music. Select&nb...
  • p07r0457
  • Casual Listener
  • 906 Views
  • 5 replies
  • 0 likes
  • Account
  • 906 Views
  • 5 replies
  • 0 likes

Superuser Contribution Profile's name being changed to username automatically

My friend noticed my name was weird like "22etdvy477eorobbyy3aczbuy" (probably my username), so I changed it back to my name. A few days later (today), the same happened. I don't know exactly how this is happening, since I use Spotify on Windows 11, ...

  • Casual Listener
  • My friend noticed my name was weird like "22etdvy477eorobbyy3aczbuy" (probably my username), so I changed it back to my name.  A few days later (today), the same happened.  I don't know e...
  • Vasil
  • Moderator
  • 186 Views
  • 1 replies
  • 0 likes
  • Account
  • 186 Views
  • 1 replies
  • 0 likes

How can I definitely eliminate one of my accounts?

I've been trying to use the "eliminate my account" from the help section but it's not giving me the option to carry on with the process. It just shows me a message about recovering my account once it's deleted.

  • Visitor
  • I've been trying to use the "eliminate my account" from the help section but it's not giving me the option to carry on with the process. It just shows me a message about recovering my account once it...
  • Billy-J
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • Account
  • 192 Views
  • 1 replies
  • 0 likes