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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14929 Views

7 replies

11 likes

Security
  • 14929 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

555039 Views

991 replies

116 likes

Account
  • 555039 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131314 Views

74 replies

12 likes

Account
Login
Premium
  • 131314 Views
  • 74 replies
  • 12 likes

Problem with My Plan Member under my Family Plan

When I check my Family Plan on-line it shows Craig Ervin is a plan member as it should. However he has recently had all his playlists and everything deleted. WHY??? And can his music be reinstated?

Visitor

When I check my Family Plan on-line it shows Craig Ervin is a plan member as it should. However he has recently had all his playlists and everything deleted. WHY??? And can his music be reinstated?

Maxim

Spotify Star

252 Views

1 replies

0 likes

Account
  • 252 Views
  • 1 replies
  • 0 likes

Account linked to email address that is no longer available

PlanFree/PremiumCountryUKDevicesamsung 14Operating SystemWindows 10 My Question or IssueHello, my account is part of a family plan, but I think the associated email address is one I no longer have access to (old service provider). The reset p/w funct...

Visitor

Plan Free/Premium Country UK Device samsung 14 Operating System Windows 10   My Question or Issue Hello, my account is part of a family plan, but I think the associated email address i...

AdamDamon

Spotify Star

323 Views

1 replies

0 likes

Login
  • 323 Views
  • 1 replies
  • 0 likes

Solved!! Switching account

HiI now have a Spotify Premium account included with my mobile phone subscription.They are saying I need to cancel my existing account, but I dont want to lose my playlists and history - do I need to do this? How can I keep everything, including my u...

Casual Listener

Hi I now have a Spotify Premium account included with my mobile phone subscription. They are saying I need to cancel my existing account, but I dont want to lose my playlists and history - do I nee...

Maxim

Spotify Star

517 Views

3 replies

0 likes

Account
Subscription
  • 517 Views
  • 3 replies
  • 0 likes

No way to get to login or set new password HELP!

PlanFreeCountrySpainDeviceDesktop PC WindowsOperating SystemWindows 11My Question or IssueI try several times to access my account with username or email and password, and it doesn't work, no luck. So I click the link to forgot my password and enter ...

Visitor

Plan Free Country Spain Device Desktop PC Windows Operating System Windows 11 My Question or Issue I try several times to access my account with username or email and password, and it does...

Maxim

Spotify Star

315 Views

1 replies

0 likes

Account
Login
Other
  • 315 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bonjour, comment supprimer les téléchargements de tous les appareils ?

Bonjour, comment supprimer les téléchargements de tous les appareils ?car je ne sais pas et je n'ai plus accès à tous les appareils. D'ailleurs je suis étonné qu'il mentionne que j'ai téléchargé sur 5 appareils. donc je souhaite réinitialisé TOUS les...

Visitor

Bonjour, comment supprimer les téléchargements de tous les appareils ? car je ne sais pas et je n'ai plus accès à tous les appareils. D'ailleurs je suis étonné qu'il mentionne que j'ai téléchargé su...

Vasil

Moderator

563 Views

1 replies

0 likes

  • 563 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mixing accounts

PlanPremiumCountryPeruDeviceiPhone 6Operating SystemiOS 10 My Question or IssueI have an account with my email and a different account with my Facebook account, but that was a mistake, I want them to be just ONE account: the Facebook account with my ...

Casual Listener

Plan Premium Country Peru Device iPhone 6 Operating System iOS 10   My Question or Issue I have an account with my email and a different account with my Facebook account, but that was ...

Alex

Spotify Legend

259 Views

3 replies

0 likes

Account
  • 259 Views
  • 3 replies
  • 0 likes

Re: Multiple login credentials for the same account

I’m struggling with something similar. I logged in on my computer with the same login stuff and it taies me to a different account. Then I logged out on my phone and tried to log back in and it took me to that same account. So I lost my other account...

Casual Listener

I’m struggling with something similar. I logged in on my computer with the same login stuff and it taies me to a different account. Then I logged out on my phone and tried to log back in and it took ...

Lyubka

Moderator

219 Views

1 replies

0 likes

  • 219 Views
  • 1 replies
  • 0 likes

Can't Log in Using Phone Nimber

Hello! I am from INDIA and I am currently having difficulty in logging my spotify account on the website and app using my phone number. Unfortunately, I wasn't able to put an alternative email for that account. I have tried it a number of times alrea...

Casual Listener

Hello!   I am from INDIA and I am currently having difficulty in logging my spotify account on the website and app using my phone number. Unfortunately, I wasn't able to put an alternative ema...

ChooseAGoodUsername

Roadie

323 Views

1 replies

0 likes

Account
  • 323 Views
  • 1 replies
  • 0 likes

Problem with premium account

Hi, I‘m not sure if i can ask here, but i wanted to try spotify premium free for three months. But when i was checking my card, someone called me and it was like cancelled. I thought that i have the account but when I opened the spotify app I discove...

Visitor

Hi, I‘m not sure if i can ask here, but i wanted to try spotify premium free for three months. But when i was checking my card, someone called me and it was like cancelled. I thought that i have the ...

Scotty2072

Casual Listener

309 Views

1 replies

0 likes

  • 309 Views
  • 1 replies
  • 0 likes

Solved!! added music like but not by me

PlanFamily PremiumCountryCanadaMy Question or Issuehello, every morning when I open Spotify I have music add in liked music, but not by me. I said to myself I have someone who is connected to my account. I was in setting disconnect from everywhere, I...

Casual Listener

Plan Family Premium Country Canada My Question or Issue hello, every morning when I open Spotify I have music add in liked music, but not by me. I said to myself I have someone who is connected ...

Billy-J

Spotify Star

429 Views

3 replies

0 likes

Login
  • 429 Views
  • 3 replies
  • 0 likes

I cannot log in to my account using phone number

I have been a Spotify user for about 4 years and suddenly my autoplay stopped working so I tried logging in again but it didn't work. After deleting and installing again I cannot login using my phone number it tells me to check it again even though i...

Visitor

I have been a Spotify user for about 4 years and suddenly my autoplay stopped working so I tried logging in again but it didn't work. After deleting and installing again I cannot login using my phone...

Maxim

Spotify Star

248 Views

1 replies

0 likes

  • 248 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to change country/region

Hi, I have moved to work for a bit in Turkey and I would like to change my country/region so I can accept the family plan of my household. However, it doesn't allow me to change it. I'm stuck getting this message when trying to accept the invite. "It...

Regular

Hi, I have moved to work for a bit in Turkey and I would like to change my country/region so I can accept the family plan of my household. However, it doesn't allow me to change it. I'm stuck get...

Aiich

Regular

565 Views

6 replies

0 likes

  • 565 Views
  • 6 replies
  • 0 likes

Number of streams per IP address counted

How many streams per IP address of a song count? are more than 20 streams per IP address filtered? are 20 streams limited to one account or one IP address? please answer

Casual Listener

How many streams per IP address of a song count? are more than 20 streams per IP address filtered? are 20 streams limited to one account or one IP address? please answer 🙏

Prague

Community Legend

2781 Views

1 replies

1 likes

Account
Free
Other
Premium
Subscription
Unlimited
  • 2781 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Repeat and shuffle button and previous song button missing

PlanFreeCountryIndiaDeviceVivo V2065Operating SystemAndroid 12 My Question or Issue The repeat button is missing and the shuffle button too and sometimes the lyrics too and I can't go to the previous song when I am playing a album or a playlist It is...

Casual Listener

Plan Free Country India Device Vivo V2065 Operating System Android 12   My Question or Issue   The repeat button is missing and the shuffle button too and sometimes the lyrics to...

31ciiiddatdom6cj7lft

Visitor

9427 Views

21 replies

0 likes

Account
Other
  • 9427 Views
  • 21 replies
  • 0 likes

Superuser Contribution I cant log on to my old account.

PlanFree & premiumCountrySweden DeviceSamsung Galaxy 9Operating SystemAndroid My Question or IssueI have had a spotify account free of charge from my employer and now that i quit i want to start using my old account again. I can find my old playlists...

Newbie

  Plan Free & premium Country Sweden   Device Samsung Galaxy 9 Operating System Android   My Question or Issue I have had a spotify account free of charge from my emplo...

Elena

Moderator

409 Views

1 replies

0 likes

Account
Login
  • 409 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trying to update my current plan

Hi there! Today I've got the individual plan by accident, then I tried change it to duo premium.At first, the individual plan amount was charged, and soon after the difference for the duo premium was charged, but my account still like individual plan...

Newbie

Hi there!   Today I've got the individual plan by accident, then I tried change it to duo premium. At first, the individual plan amount was charged, and soon after the difference for the duo ...

Vasil

Moderator

241 Views

1 replies

0 likes

Account
Premium
  • 241 Views
  • 1 replies
  • 0 likes

When I log on my account via the website, it is set up as a new account.

When I log on my account via the website, it is set up as a new account. However, when I log on the app, all my episodes are there (328 total). Why did I lose all my episodes on my website account?

Visitor

When I log on my account via the website, it is set up as a new account. However, when I log on the app, all my episodes are there (328 total). Why did I lose all my episodes on my website account?

Maxim

Spotify Star

207 Views

1 replies

0 likes

  • 207 Views
  • 1 replies
  • 0 likes

Resetear recomendaciones de Spotify

Por cuestiones del trabajo tuve que reproducir listas de cumbia y reggaeton para clientes por meses. La cosa es que ya no lo uso pero en Spotify me recomienda artistas de esos géneros y hasta los tengo en los Daily mix. Quisiera saber cómo eliminar e...

Newbie

Por cuestiones del trabajo tuve que reproducir listas de cumbia y reggaeton para clientes por meses. La cosa es que ya no lo uso pero en Spotify me recomienda artistas de esos géneros y hasta los ten...

ErickMartinez22

Visitor

41264 Views

10 replies

2 likes

Account
Premium
  • 41264 Views
  • 10 replies
  • 2 likes