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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 157156 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 157156 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10638 Views
  • 3 replies
  • 10 likes
  • Security
  • 10638 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 507491 Views
  • 985 replies
  • 112 likes
  • Account
  • 507491 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124533 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124533 Views
  • 74 replies
  • 12 likes

Superuser Contribution Ayuda para desvincular Facebook de spotify añadiendo correo electrónico

Buenas, Puedo acceder a mi cuenta de spotify a través de Facebook pero quiero poder acceder desde mi correo electrónico. Por algún motivo cuando intento añadir el correo electrónico me pide una contraseña y me dice que es incorrecta.Ayuda para añadir...

  • Visitor
  • Buenas, Puedo acceder a mi cuenta de spotify a través de Facebook pero quiero poder acceder desde mi correo electrónico. Por algún motivo cuando intento añadir el correo electrónico me pide una c...
  • Lyubka
  • Moderator
  • 449 Views
  • 1 replies
  • 0 likes
  • 449 Views
  • 1 replies
  • 0 likes

"You need to live at the same address."

I am trying to add a family member to our Premium Family plan but I keep getting a message saying "You need to live at the same address. It looks like you're trying to join Premium Family from a different country. Premium Family is only available to ...

  • Casual Listener
  • I am trying to add a family member to our Premium Family plan but I keep getting a message saying "You need to live at the same address. It looks like you're trying to join Premium Family from a diff...
  • Maxim
  • Spotify Star
  • 2136 Views
  • 3 replies
  • 0 likes
  • 2136 Views
  • 3 replies
  • 0 likes

Location Problem?

PlanFreeCountrySouth Korea (moved from U.S.A 6/21/2023)DeviceMacBook Pro 2020Mac OS Ventura 13.4.1 My Question or IssueI recently changed countries permanently so I did what this asked for the free plan and I changed my location, saved it. But the de...

  • Visitor
  • Plan Free Country South Korea (moved from U.S.A 6/21/2023) Device MacBook Pro 2020 Mac OS Ventura 13.4.1   My Question or Issue I recently changed countries permanently so I did what th...
  • Maxim
  • Spotify Star
  • 198 Views
  • 1 replies
  • 0 likes
  • Free
  • 198 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't change my email to what I want it to be.

As a kid I set up my spotify account to my school email and now I'm wanting to change it to another email (in case if I forget my password). But I'm having problems changing it from my school email to another email because it says that the new email ...

  • Visitor
  • As a kid I set up my spotify account to my school email and now I'm wanting to change it to another email (in case if I forget my password). But I'm having problems changing it from my school email t...
  • Eni
  • Moderator
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Can't create account. Can't reset password. Never get reset email

I canceled my account to create a new one with a better username. Now the system won't let me create a new account with the old email. Says I have an account and login. When I try to reset my password, it ways a reset email has been sent but I never ...

  • Casual Listener
  • I canceled my account to create a new one with a better username. Now the system won't let me create a new account with the old email. Says I have an account and login. When I try to reset my passwor...
  • Billy-J
  • Spotify Star
  • 534 Views
  • 3 replies
  • 0 likes
  • 534 Views
  • 3 replies
  • 0 likes

Why my podcaster profile and Spotify Profile seem different?

I am a bit confused and need little help. For podcast creation, I use Anchor - https://podcasters.spotify.com/pod/show/chiradeep (That's my profile)And all my podcasts can be found on Spotify as well, here: https://open.spotify.com/show/0HC3jYgRxwg0T...

  • Newbie
  • I am a bit confused and need little help.  For podcast creation, I use Anchor - https://podcasters.spotify.com/pod/show/chiradeep (That's my profile) And all my podcasts can be f...
  • Billy-J
  • Spotify Star
  • 305 Views
  • 1 replies
  • 0 likes
  • Free
  • 305 Views
  • 1 replies
  • 0 likes

Why do some of my downloaded songs not work offline?

When I go offline and try listening to my music it just doesn’t play

  • Visitor
  • When I go offline and try listening to my music it just doesn’t play
  • Billy-J
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Cant specify state since I am not from USA

I am trying to sign up for spotify individual. The validation demands that I specify a state, but I am not an US citizen. What to do?

  • Casual Listener
  • I am trying to sign up for spotify individual. The validation demands that I specify a state, but I am not an US citizen. What to do?
  • Maxim
  • Spotify Star
  • 1158 Views
  • 1 replies
  • 0 likes
  • Account
  • 1158 Views
  • 1 replies
  • 0 likes

Superuser Contribution Are there explicit content filters on every family account in spotify family?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Alex
  • Spotify Legend
  • 340 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 340 Views
  • 3 replies
  • 0 likes

Superuser Contribution Not able to associate primary email address

PlanPremiumCountryColombiaDeviceAndroid phone, laptopOperating SystemAndroid Windows 11 My Question or IssueHi TeamI've been trying to log in with my Google account, however, every time I try to use this option it says "You do not have a Spotify acco...

  • Newbie
  •   Plan Premium Country Colombia Device Android phone, laptop Operating System Android Windows 11   My Question or Issue Hi Team I've been trying to log in with my Google accou...
  • Joan
  • Moderator
  • 213 Views
  • 1 replies
  • 0 likes
  • Account
  • 213 Views
  • 1 replies
  • 0 likes

can't find security section

I ewant to setup 2-step verification. The support page says that I have to open account page and select Security section to set it up, but there is no such section

  • Visitor
  • I ewant to setup 2-step verification. The support page says that I have to open account page and select Security section to set it up, but there is no such section
  • Maxim
  • Spotify Star
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Superuser Contribution Username is a mix of letters & numbers.

Hey guys!As the title says, my username suddenly transformed into a long string of letters & numbers and I have no idea how to revert it back to normal. I already tried clearing the cache, installing and uninstalling the app on mobile & desktop but s...

  • Casual Listener
  • Hey guys! As the title says, my username suddenly transformed into a long string of letters & numbers and I have no idea how to revert it back to normal. I already tried clearing the cache, in...
  • Mister_Mystro
  • Casual Listener
  • 993 Views
  • 5 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 993 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution no email from Spotify password reset but getting email from other

I have made another spotify account with my gmail which i had for a long time. Got logged out (pc crashed) and now i cant logg in again, password reset dont work, as in i dont get the mail from Spotify i have testet where i sent emails from other acc...

  • Regular
  • I have made another spotify account with my gmail which i had for a long time. Got logged out (pc crashed) and now i cant logg in again, password reset dont work, as in i dont get the mail from Spoti...
  • Dian
  • Spotify Legend
  • 1538 Views
  • 1 replies
  • 0 likes
  • Login
  • 1538 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't login my account with phone number

Whenever I enter my phone number, it shows incorrect number but it is totally correct. I can't login my account because i have not connected any email. Help

  • Visitor
  • Whenever I enter my phone number, it shows incorrect number but it is totally correct. I can't login my account because i have not connected any email. Help
  • Dian
  • Spotify Legend
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
  • 1 replies
  • 0 likes

Missed Payment

Hello, I think ive missed a monthly payment on spotify. Ive lost most of my music in my account and im wondering if i pay the ususal subscription fee will my account be restored with all my music? Any help?thanks - John

  • Casual Listener
  • Hello,   I think ive missed a monthly payment on spotify. Ive lost most of my music in my account and im wondering if i pay the ususal subscription fee will my account be restored with al...
  • SpotufyKing
  • Visitor
  • 2020 Views
  • 6 replies
  • 0 likes
  • Account
    Subscription
  • 2020 Views
  • 6 replies
  • 0 likes

Transfer premium subscription to different account

Hi, How do i transfer my premium subscription to different account? Kind regards?

  • Visitor
  • Hi,   How do i transfer my premium subscription to different account?    Kind regards?
  • Maxim
  • Spotify Star
  • 232 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 232 Views
  • 1 replies
  • 0 likes