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Accounts

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • NohemíZavala
  • Casual Listener
  • 261494 Views
  • 507 replies
  • 33 likes
  • Account
    Free
  • 261494 Views
  • 507 replies
  • 33 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 13014 Views
  • 6 replies
  • 11 likes
  • Security
  • 13014 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 528870 Views
  • 989 replies
  • 113 likes
  • Account
  • 528870 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 128026 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 128026 Views
  • 74 replies
  • 12 likes

Changed to Duo Plan due to break-up, Daughter can't log in anymore.

I recently separated from my ex-girlfriend, so I got the duo plan for me and my daughter. My daughter cannot log in now, because it says she can only join a plan every 12 months. Obviously I'm not going to let her stay on the ex's plan, nor is the ex...

  • Casual Listener
  • I recently separated from my ex-girlfriend, so I got the duo plan for me and my daughter. My daughter cannot log in now, because it says she can only join a plan every 12 months. Obviously I'm not go...
  • 8c-s59i86_xoe
  • Casual Listener
  • 247 Views
  • 2 replies
  • 0 likes
  • Account
  • 247 Views
  • 2 replies
  • 0 likes

I've moved to a different country. How do I update my country?

After moving to a new country, I got a git card for Premium bought in my new country. I cannot redeem the gift card now, and I think it has to do with my account being originally registered in another country. So how can I update my country so that I...

  • Visitor
  • After moving to a new country, I got a git card for Premium bought in my new country. I cannot redeem the gift card now, and I think it has to do with my account being originally registered in anothe...
  • Maxim
  • Spotify Star
  • 467 Views
  • 1 replies
  • 0 likes
  • 467 Views
  • 1 replies
  • 0 likes

Superuser Contribution cant share my profile

when i click share profile, it says spotify:user and that’s literally it. like just the text spotify:user

  • Newbie
  • when i click share profile, it says spotify:user and that’s literally it. like just the text spotify:user
  • Dian
  • Spotify Legend
  • 558 Views
  • 3 replies
  • 1 likes
  • 558 Views
  • 3 replies
  • 1 likes

Can't find my account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • Account
  • 176 Views
  • 1 replies
  • 0 likes

Account not found

PlanDuoCountryUSDevice(iPhone 12pro) My Question or Issue:When I go to sign into my account on my phone it says user not found. Online I am able to see both my accounts under duo. One account will not let me sign in, when I search the username to res...

  • Casual Listener
  •   Plan Duo Country US Device (iPhone 12pro)   My Question or Issue: When I go to sign into my account on my phone it says user not found. Online I am able to see both my accounts u...
  • Maxim
  • Spotify Star
  • 227 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 227 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hi Im trying to get DUO and having trouble

my son orginally had student #794740649507077 no longer a student... we want to get DUO spotify... can I be added to his so he wont loose playlists? also how do we do this? and I want to put in my payment to get this please adviseThank you**bleep** C...

  • Visitor
  •   my son  orginally had student #794740649507077 no longer a student... we want to get DUO spotify... can I be added to his so he wont loose playlists? also how do we do this? and I w...
  • Eni
  • Moderator
  • 203 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 203 Views
  • 1 replies
  • 0 likes

How to?

PlanFree/PremiumCountry U S A Device(iPhone 8, 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, How about an instruction manual for us newbies. I joined but have no idea how to do anything except start music playing. Please give us "ho...

  • Casual Listener
  • Plan Free/Premium Country U S A   Device (iPhone 8,  9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo,  How about an instruction manual for us newbies. I ...
  • Maxim
  • Spotify Star
  • 222 Views
  • 1 replies
  • 0 likes
  • Account
  • 222 Views
  • 1 replies
  • 0 likes

Duo Account Won't let us listen on separate devices

So i signed up for a duo acct. My partner logged in under a new account. It will not let us use Spotify on 2 separate devices! Please help!!

  • Visitor
  • So i signed up for a duo acct. My partner logged in under a new account. It will not let us use Spotify on 2 separate devices! Please help!!  
  • Maxim
  • Spotify Star
  • 383 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 383 Views
  • 1 replies
  • 0 likes

AI DJ doesn't show up

PlanPremiumCountryAustraliaDeviceoppo reno 10 5g, dell laptopOperating Systemwindows 11, android My Question or IssueSpotify AI DJ doesn't show up anywhere even though I have the latest version of spotify, its available in my region and I've got prem...

  • Casual Listener
  •   Plan Premium Country Australia Device oppo reno 10 5g, dell laptop Operating System windows 11, android   My Question or Issue Spotify AI DJ doesn't show up anywhere even thoug...
  • Maxim
  • Spotify Star
  • 1332 Views
  • 5 replies
  • 0 likes
  • Account
    Other
    Premium
  • 1332 Views
  • 5 replies
  • 0 likes

I cant access Spotify Web or App

PlanPremiumCountryArgentinaDevicePC, Xiaomi Redmi Note 07Operating SystemWindows 10, Android My Question or IssueI tried to use Spotify app on my PC today (yesterday was fine), but when the app opens, nothings loads and there is only the gray backgro...

  • Casual Listener
  • Plan Premium Country Argentina Device PC, Xiaomi Redmi Note 07 Operating System Windows 10, Android   My Question or Issue I tried to use Spotify app on my PC today (yesterday was fine...
  • Max0992
  • Casual Listener
  • 548 Views
  • 4 replies
  • 0 likes
  • Account
  • 548 Views
  • 4 replies
  • 0 likes

Solved!! User Experience form should not be subject to community account auth session invalidation.

PlanPremiumCountryENG, GBRDeviceCustomOperating Systemcpe:/o:opensuse:tumbleweed:20230813 My Question or Issue At https://community.spotify.com/t5/valuesurveys/surveyspage.surveyform.form.form.form, "Authentication Ticket Mismatched, failed authentic...

rokejulianlockhart_0-1692305075517.png
  • Music Fan
  • Plan Premium Country ENG, GBR Device Custom Operating System cpe:/o:opensuse:tumbleweed:20230813   My Question or Issue   At https://community.spotify.com/t5/valuesurveys/s...
  • rokejulianlockhart
  • Music Fan
  • 485 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Security
  • 485 Views
  • 4 replies
  • 0 likes

I can't able to log with my credentials

I can't able to login to my account with my numbered usernamei forgot my credentials

  • Visitor
  • I can't able to login to my account with my numbered username i forgot my credentials
  • Maxim
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

I lost the details of another account where I just had its id.

I lost the details of another account where I just had its id. Where the numbered username/id can't able to locate my account while trying to account recovery. My ID is *********************. Please help me to get back my account, where i had all my ...

  • Visitor
  • I lost the details of another account where I just had its id. Where the numbered username/id can't able to locate my account while trying to account recovery. My ID is *********************. Please ...
  • Maxim
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • Account
  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution I am not able to login my account by number

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue While i am trying to login by number it shows - Check your phone number or try another mobil...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • Not applicable
  • 371 Views
  • 2 replies
  • 0 likes
  • Account
  • 371 Views
  • 2 replies
  • 0 likes

Superuser Contribution HELP DELETING PREVIOUS ACCOUNTS ON FAMILY PLAN

My Question or IssueHi, on 2018 I was the manager of a family premium account with my sisters, but they were never able to use it due to some adress mix up. So after a few months I cancelled it and just payed for my personal Spotify Premium, but ever...

  • Newbie
  •   My Question or Issue Hi, on 2018 I was the manager of a family premium account with my sisters, but they were never able to use it due to some adress mix up. So after a few months I cancelle...
  • Dian
  • Spotify Legend
  • 931 Views
  • 3 replies
  • 0 likes
  • Account
  • 931 Views
  • 3 replies
  • 0 likes

I wanna change the URL of y Account, so that other can find me without knowing who i realy am...

URLPlanPremium DouCountryGermanyDevice Samsung Galaxy A33 5G and Desktop PCOperating System(Android 13 and Windows 10 My Question or IssueI want to share my profile with the Name "Lxlxndrxglxng" but this stupid link is getting in my way... so what i ...

  • Visitor
  • URL Plan Premium Dou Country Germany Device   Samsung Galaxy A33 5G and Desktop PC Operating System (Android 13 and Windows 10   My Question or Issue I want to share my profile ...
  • Maxim
  • Spotify Star
  • 194 Views
  • 1 replies
  • 0 likes
  • Account
  • 194 Views
  • 1 replies
  • 0 likes

Cannot change region from Netherlands to Germany

I have been had spotify premium for years, initially in the UK, then about 5 years ago I switched to Netherlands, now I am in Germany and I am not able to switch my region to Germany.I waited for the payment method to fail and then cancelled my subsc...

  • Visitor
  • I have been had spotify premium for years, initially in the UK, then about 5 years ago I switched to Netherlands, now I am in Germany and I am not able to switch my region to Germany. I waited for t...
  • Maxim
  • Spotify Star
  • 361 Views
  • 1 replies
  • 0 likes
  • Account
  • 361 Views
  • 1 replies
  • 0 likes

Playlists

I just enrolled and premium Spotify and my old playlist show up on my computer but I do not show up on my telephone and I don't know why not.

  • Visitor
  • I just enrolled and premium Spotify and my old playlist show up on my computer but I do not show up on my telephone and I don't know why not.  
  • 161 Views
  • 0 replies
  • 0 likes
  • 161 Views
  • 0 replies
  • 0 likes

My email was achieved because i was unenrolled and i want my account

I still have the name of the account and i already payed spotify premium for the month and i want my account back now

  • Visitor
  • I still have the name of the account and i already payed spotify premium for the month and i want my account back now
  • Maxim
  • Spotify Star
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes