Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 479 Views
  • 0 replies
  • 7 likes
  • Security
  • 479 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 441264 Views
  • 968 replies
  • 108 likes
  • Account
  • 441264 Views
  • 968 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1196153 Views
  • 119 replies
  • 116 likes
  • Account
  • 1196153 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 107125 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 107125 Views
  • 70 replies
  • 11 likes

Student account

PlanStudent premiumCountryJersey channel island in UKDeviceiPhone 14 and HP laptopOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI’m trying to make a student account and it’s keeps saying that my phone numbers country cod...

  • Visitor
  • Plan Student premium Country Jersey channel island in UK Device iPhone 14 and HP laptop Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I’m trying ...
  • Bittencourt
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • Account
  • 189 Views
  • 1 replies
  • 0 likes

Superuser Contribution Getting charged even tho i have a free trial

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am getting charged 14.06 when I have a free trial

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am ge...
  • Dian
  • Spotify Legend
  • 180 Views
  • 1 replies
  • 0 likes
  • Free
  • 180 Views
  • 1 replies
  • 0 likes

Another person's profile shows when I log in.

PlanPremiumCountryNew ZealandDeviceMicrosoft Surface Pro, Samsung Galaxy 22 UltraOperating SystemWindows 10, Android 13 My Question or IssueWhen I log into my account either on the web, desktop app or phone app it comes up with another person's profi...

  • Casual Listener
  • Plan Premium Country New Zealand Device Microsoft Surface Pro, Samsung Galaxy 22 Ultra Operating System Windows 10, Android 13   My Question or Issue When I log into my account either ...
  • kpoverend
  • Casual Listener
  • 371 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 371 Views
  • 2 replies
  • 0 likes

Family plan: unable to add my daughter

I have tried several times adding my daughter's email address but I can't remember the password. I don't receive the password reset email. Spam is empty. I've tried several times already and haven't received any password reset email!When I try to sig...

  • Visitor
  • I have tried several times adding my daughter's email address but I can't remember the password. I don't receive the password reset email. Spam is empty. I've tried several times already and haven't ...
  • Jose_M
  • Spotify Star
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

How to correct my profile from Argentina to Canada?

I first joined Spotify in Argentina then moved to Canada. So I changed my address on my profile and also subscribed to the Premium version in Canada. However my profile continues to show the Argentine version of Spotify. How can I change this to the ...

  • Visitor
  • I first joined Spotify in Argentina then moved to Canada. So I changed my address on my profile and also subscribed to the Premium version in Canada. However my profile continues to show the Argentin...
  • Jose_M
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

kann ich per Lastschrift bezahlen?

Kann ich den Betrag für Spotify vom Konto abbuchen lassen?

  • Visitor
  • Kann ich den Betrag für Spotify vom Konto abbuchen lassen?
  • Jose_M
  • Spotify Star
  • 321 Views
  • 1 replies
  • 0 likes
  • 321 Views
  • 1 replies
  • 0 likes

I got an e-mail about problems with payment. Is it fake or real?

I Keep getting reminders to update my payment info through a link. I think its phising or a scam but it looks quite real and i am unsure..

  • Visitor
  • I Keep getting reminders to update my payment info through a link. I think its phising or a scam but it looks quite real and i am unsure..
  • Bittencourt
  • Spotify Star
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Won't Allow me to Change my Country/Location

Sorry in advance if this is not where I should be posting this question, I am new to this site. I am on the free version of spotify. I recently went to the UK for three months and while I was there I was told to change my location, which I did. Howev...

  • Newbie
  • Sorry in advance if this is not where I should be posting this question, I am new to this site.    I am on the free version of spotify. I recently went to the UK for three months and whil...
  • OscarDC
  • Moderator
  • 4514 Views
  • 3 replies
  • 1 likes
  • 4514 Views
  • 3 replies
  • 1 likes

Estou tentando assinar o Premium e não consigo

Já fui Premium em outra ocasião e não consigo prosseguir com a mudança de plano.

  • Visitor
  • Já fui Premium em outra ocasião e não consigo prosseguir com a mudança de plano.
  • Bittencourt
  • Spotify Star
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

I am trying to change my email and it will not let it verify

I change my email on the website and then I get the link but once I click the verify link it says this did not work send again. This has been going on about five times now.

  • Visitor
  • I change my email on the website and then I get the link but once I click the verify link it says this did not work send again. This has been going on about five times now.
  • MauriceMV
  • Spotify Star
  • 437 Views
  • 2 replies
  • 0 likes
  • 437 Views
  • 2 replies
  • 0 likes

Superuser Contribution I want to disconnect Spotify from Facebook. It is not listed on settings.

According to the support. I can do this through settings. But when I go to settings, it is not listed as an option. I changed the email but I can only log in through facebook. Any suggestions would be greatly appreciated!

  • Visitor
  • According to the support. I can do this through settings. But when I go to settings, it is not listed as an option. I changed the email but I can only log in through facebook. Any suggestions would b...
  • Joan
  • Moderator
  • 389 Views
  • 1 replies
  • 0 likes
  • 389 Views
  • 1 replies
  • 0 likes

Superuser Contribution See old friend's sessions

I would like to see old sessions I have participated in. See the users I have shared with.

  • Visitor
  • I would like to see old sessions I have participated in. See the users I have shared with.
  • Dian
  • Spotify Legend
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

I can't download my playlist

U cross ur download limit? I have never downloaded playlists currently

  • Visitor
  • U cross ur download limit? I have never downloaded playlists currently
  • Jose_M
  • Spotify Star
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Says I'm ineligible for the individual plan

I'm trying to pay my individual plan but it keeps saying I'm ineligible

  • Visitor
  • I'm trying to pay my individual plan but it keeps saying I'm ineligible
  • Jose_M
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes