Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Regular
553059 Views
991 replies
116 likes
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Casual Listener
131135 Views
74 replies
12 likes
I cannot log in to my account, as it appears to have been de-activated due to a payment issue. This occured because I switched from credit card to Ideal payment and since then the problems started. Since then, I cannot log in to listen to music or ch...
I cannot log in to my account, as it appears to have been de-activated due to a payment issue. This occured because I switched from credit card to Ideal payment and since then the problems started. S...
Visitor
2590 Views
5 replies
0 likes
Hi My issue is when I log into Spotify I get in and see my account overview screen - but on the LHS I see a menu with Account Overview; Edit Profile; Change Password; Offline devices; Recover Playlists etc etc I can't get away from Account Overview -...
Hi My issue is when I log into Spotify I get in and see my account overview screen - but on the LHS I see a menu with Account Overview; Edit Profile; Change Password; Offline devices; Recove...
Visitor
8456 Views
5 replies
0 likes
its not letting me in
its not letting me in
Spotify Legend
821 Views
3 replies
0 likes
When I check my Family Plan on-line it shows Craig Ervin is a plan member as it should. However he has recently had all his playlists and everything deleted. WHY??? And can his music be reinstated?
When I check my Family Plan on-line it shows Craig Ervin is a plan member as it should. However he has recently had all his playlists and everything deleted. WHY??? And can his music be reinstated?
Spotify Star
250 Views
1 replies
0 likes
PlanFree/PremiumCountryUKDevicesamsung 14Operating SystemWindows 10 My Question or IssueHello, my account is part of a family plan, but I think the associated email address is one I no longer have access to (old service provider). The reset p/w funct...
Plan Free/Premium Country UK Device samsung 14 Operating System Windows 10 My Question or Issue Hello, my account is part of a family plan, but I think the associated email address i...
Spotify Star
319 Views
1 replies
0 likes
la app se cierra automáticamente cuando lleva unos segundos de reproduciendo alguna pista
la app se cierra automáticamente cuando lleva unos segundos de reproduciendo alguna pista
Moderator
594 Views
3 replies
0 likes
HiI now have a Spotify Premium account included with my mobile phone subscription.They are saying I need to cancel my existing account, but I dont want to lose my playlists and history - do I need to do this? How can I keep everything, including my u...
Hi I now have a Spotify Premium account included with my mobile phone subscription. They are saying I need to cancel my existing account, but I dont want to lose my playlists and history - do I nee...
Spotify Star
511 Views
3 replies
0 likes
PlanFreeCountrySpainDeviceDesktop PC WindowsOperating SystemWindows 11My Question or IssueI try several times to access my account with username or email and password, and it doesn't work, no luck. So I click the link to forgot my password and enter ...
Plan Free Country Spain Device Desktop PC Windows Operating System Windows 11 My Question or Issue I try several times to access my account with username or email and password, and it does...
Spotify Star
312 Views
1 replies
0 likes
Bonjour, comment supprimer les téléchargements de tous les appareils ?car je ne sais pas et je n'ai plus accès à tous les appareils. D'ailleurs je suis étonné qu'il mentionne que j'ai téléchargé sur 5 appareils. donc je souhaite réinitialisé TOUS les...
Bonjour, comment supprimer les téléchargements de tous les appareils ? car je ne sais pas et je n'ai plus accès à tous les appareils. D'ailleurs je suis étonné qu'il mentionne que j'ai téléchargé su...
Moderator
557 Views
1 replies
0 likes
PlanPremiumCountryPeruDeviceiPhone 6Operating SystemiOS 10 My Question or IssueI have an account with my email and a different account with my Facebook account, but that was a mistake, I want them to be just ONE account: the Facebook account with my ...
Plan Premium Country Peru Device iPhone 6 Operating System iOS 10 My Question or Issue I have an account with my email and a different account with my Facebook account, but that was ...
Spotify Legend
258 Views
3 replies
0 likes
I’m struggling with something similar. I logged in on my computer with the same login stuff and it taies me to a different account. Then I logged out on my phone and tried to log back in and it took me to that same account. So I lost my other account...
I’m struggling with something similar. I logged in on my computer with the same login stuff and it taies me to a different account. Then I logged out on my phone and tried to log back in and it took ...
Moderator
218 Views
1 replies
0 likes
Hello! I am from INDIA and I am currently having difficulty in logging my spotify account on the website and app using my phone number. Unfortunately, I wasn't able to put an alternative email for that account. I have tried it a number of times alrea...
Hello! I am from INDIA and I am currently having difficulty in logging my spotify account on the website and app using my phone number. Unfortunately, I wasn't able to put an alternative ema...
Roadie
321 Views
1 replies
0 likes
Hi, I‘m not sure if i can ask here, but i wanted to try spotify premium free for three months. But when i was checking my card, someone called me and it was like cancelled. I thought that i have the account but when I opened the spotify app I discove...
Hi, I‘m not sure if i can ask here, but i wanted to try spotify premium free for three months. But when i was checking my card, someone called me and it was like cancelled. I thought that i have the ...
Casual Listener
307 Views
1 replies
0 likes
PlanFamily PremiumCountryCanadaMy Question or Issuehello, every morning when I open Spotify I have music add in liked music, but not by me. I said to myself I have someone who is connected to my account. I was in setting disconnect from everywhere, I...
Plan Family Premium Country Canada My Question or Issue hello, every morning when I open Spotify I have music add in liked music, but not by me. I said to myself I have someone who is connected ...
Spotify Star
428 Views
3 replies
0 likes
I have been a Spotify user for about 4 years and suddenly my autoplay stopped working so I tried logging in again but it didn't work. After deleting and installing again I cannot login using my phone number it tells me to check it again even though i...
I have been a Spotify user for about 4 years and suddenly my autoplay stopped working so I tried logging in again but it didn't work. After deleting and installing again I cannot login using my phone...
Spotify Star
246 Views
1 replies
0 likes
Hi, I have moved to work for a bit in Turkey and I would like to change my country/region so I can accept the family plan of my household. However, it doesn't allow me to change it. I'm stuck getting this message when trying to accept the invite. "It...
Hi, I have moved to work for a bit in Turkey and I would like to change my country/region so I can accept the family plan of my household. However, it doesn't allow me to change it. I'm stuck get...
Regular
554 Views
6 replies
0 likes
I need to change my address and payment methods from canary islands/spanish bank to uk and uk bank
I need to change my address and payment methods from canary islands/spanish bank to uk and uk bank
Spotify Legend
211 Views
1 replies
0 likes
How many streams per IP address of a song count? are more than 20 streams per IP address filtered? are 20 streams limited to one account or one IP address? please answer
How many streams per IP address of a song count? are more than 20 streams per IP address filtered? are 20 streams limited to one account or one IP address? please answer 🙏
Community Legend
2769 Views
1 replies
1 likes
PlanFreeCountryIndiaDeviceVivo V2065Operating SystemAndroid 12 My Question or Issue The repeat button is missing and the shuffle button too and sometimes the lyrics too and I can't go to the previous song when I am playing a album or a playlist It is...
Plan Free Country India Device Vivo V2065 Operating System Android 12 My Question or Issue The repeat button is missing and the shuffle button too and sometimes the lyrics to...
Visitor
8741 Views
21 replies
0 likes
PlanFree & premiumCountrySweden DeviceSamsung Galaxy 9Operating SystemAndroid My Question or IssueI have had a spotify account free of charge from my employer and now that i quit i want to start using my old account again. I can find my old playlists...
Plan Free & premium Country Sweden Device Samsung Galaxy 9 Operating System Android My Question or Issue I have had a spotify account free of charge from my emplo...
Moderator
405 Views
1 replies
0 likes
