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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422570 Views
  • 965 replies
  • 108 likes
  • Account
  • 422570 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187186 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187186 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103790 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103790 Views
  • 70 replies
  • 10 likes

Problemas com pagamento.

Efetuei o pagamento na quinta feira, tenho o comprovante. E o app diz que tenho que atualizar meus dados de pagamento e não consigo utilizar o msm

  • Visitor
  • Efetuei o pagamento na quinta feira, tenho o comprovante. E o app diz que tenho que atualizar meus dados de pagamento e não consigo utilizar o msm
  • Bittencourt
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change the Country - blocked - but why?

I did change the country from AT to CH when Spotify did not accept my Swiss credit card (I live in AT and work in CH). This worked for Spotify Premium Family but then my family was not able join although they live at the same address in AT like me bu...

  • Visitor
  • I did change the country from AT to CH when Spotify did not accept my Swiss credit card (I live in AT and work in CH). This worked for Spotify Premium Family but then my family was not able join alth...
  • OscarDC
  • Moderator
  • 481 Views
  • 1 replies
  • 0 likes
  • 481 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change Primary User from my son to me without losing his playlists

When my son wanted Spotify, I signed him up using my email address. Now, years later, we've upgraded to a family plan and I want to be the Primary with my email. So I want him to change his email address to his own email so I can use mine to be Prima...

  • Visitor
  • When my son wanted Spotify, I signed him up using my email address.  Now, years later, we've upgraded to a family plan and I want to be the Primary with my email.  So I want him to change h...
  • OscarDC
  • Moderator
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Somone made an account with my email address

I'm a happy paying customer. I suddenly started getting Spotify emails on an email address that I did not register with Spotify and noticed that there is a completely legit account that someone registered using my email address - I'm assuming this wa...

  • Regular
  • I'm a happy paying customer. I suddenly started getting Spotify emails on an email address that I did not register with Spotify and noticed that there is a completely legit account that someone regis...
  • MihailY
  • Moderator
  • 732 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 732 Views
  • 4 replies
  • 0 likes

Can't share playlists

Hello, I cannot share my playlists with the others. Whenever I click on the share button it stucks on the download screen and I cant even copy sharing link. I tried deleting and downloading the app again but still was not helpful. I have android.

  • Casual Listener
  • Hello, I cannot share my playlists with the others. Whenever I click on the share button it stucks on the download screen and I cant even copy sharing link. I tried deleting and downloading the app a...
  • Jose_M
  • Spotify Star
  • 554 Views
  • 6 replies
  • 0 likes
  • Account
  • 554 Views
  • 6 replies
  • 0 likes

Superuser Contribution Random songs showing on my account

My playlist keeps stopping through Echo. Then a random song is showing as playing on the app from another device. There is no other device connected. I can pause the song, it then starts playing again. I can clear it and close the app, then it appear...

  • Visitor
  • My playlist keeps stopping through Echo. Then a random song is showing as playing on the app from another device. There is no other device connected. I can pause the song, it then starts playing agai...
  • Eni
  • Moderator
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Superuser Contribution I am purchasing Spotify Premium for my grandson to use mainly on his cellphone. How can he sign in w

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am purchasing Spotify Premium for my grandson to use mainly on his cellphone. How can he si...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am pu...
  • Carlos_Cougar
  • Spotify
  • 265 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 265 Views
  • 1 replies
  • 0 likes

Superuser Contribution not getting reset password E-Mail

PlanFreeCountryAT My Question or IssueI forgot the password to this Account:Lost AccountSo I tried resetting it here: https://accounts.spotify.com/en/password-reset .Now the problem I have is, that I'm not getting an E-Mail. It's not in the Junk fold...

  • Casual Listener
  • Plan Free Country AT   My Question or Issue I forgot the password to this Account: Lost Account So I tried resetting it here: https://accounts.spotify.com/en/password-reset . Now the pr...
  • Paulus12345
  • Casual Listener
  • 313 Views
  • 2 replies
  • 0 likes
  • Account
  • 313 Views
  • 2 replies
  • 0 likes

Can't login on duo account?

My wife has upgraded to a duo account, but when i login on her username (email) i only get in on Spotify free. My guess is that somehow we got two different accounts on one email. I've tried to find the invite option in her app but either it's not on...

  • Visitor
  • My wife has upgraded to a duo account, but when i login on her username (email) i only get in on Spotify free. My guess is that somehow we got two different accounts on one email. I've tried to find ...
  • Jose_M
  • Spotify Star
  • 804 Views
  • 1 replies
  • 0 likes
  • 804 Views
  • 1 replies
  • 0 likes

Account On Xbox

Hey, i have a premium account on my xbox but i cant remember the mail and password. Is there a way to see the mail used on xbox? I want to connect this account to my phone. Thanks !

  • Visitor
  • Hey, i have a premium account on my xbox but i cant remember the mail and password. Is there a way to see the mail used on xbox?  I want to connect this account to my phone.   Thanks !&n...
  • Jose_M
  • Spotify Star
  • 355 Views
  • 1 replies
  • 0 likes
  • Account
  • 355 Views
  • 1 replies
  • 0 likes

Superuser Contribution When I enter to the app says me that something went wrong

First I log in and it says me that something went wrong and that I should refresh the page, I doit and nothing happens it shouws me the same message.

  • Visitor
  • First I log in and it says me that something went wrong and that I should refresh the page, I doit and nothing happens it shouws me the same message.
  • ATT55
  • Casual Listener
  • 256 Views
  • 3 replies
  • 0 likes
  • 256 Views
  • 3 replies
  • 0 likes

Superuser Contribution i lost my previous account, how can i get back all my music.

it was registed on my old e-mail ******@******.com and i lost it a few month ago. now i cant log into my account. its written that the password was changed. can you send me my music back on this new account. best wishes.

  • Visitor
  • it was registed on my old e-mail ******@******.com and i lost it a few month ago. now i cant log into my account. its written that the password was changed. can you send me my music back on this new ...
  • Lyubka
  • Moderator
  • 482 Views
  • 1 replies
  • 0 likes
  • Account
  • 482 Views
  • 1 replies
  • 0 likes

How can i change to my current location?

I have Spotify Premium and can't change to my Home Location. The button is blurred

  • Casual Listener
  • I have Spotify Premium and can't change to my Home Location. The button is blurred
  • Maxim
  • Spotify Star
  • 314 Views
  • 3 replies
  • 0 likes
  • 314 Views
  • 3 replies
  • 0 likes

my address is not listed

Our address is not listed. It finds "7 Orlock Rd" but not "7 Orlock Lane". They are different houses!!

  • Visitor
  • Our address is not listed. It finds "7 Orlock Rd" but not "7 Orlock Lane". They are different houses!!
  • Maxim
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error de pago

Al ingresar datos para pago aparece error sin realizar cobro de cuenta

  • Visitor
  • Al ingresar datos para pago aparece error sin realizar cobro de cuenta
  • Novy
  • Moderator
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Superuser Contribution Someone is listening to music on their device through my account.

I have tried logging out of all accounts and resetting password, but it keeps showing someone is listening to music as a "host"

  • Visitor
  • I have tried logging out of all accounts and resetting password, but it keeps showing someone is listening to music as a "host"
  • OscarDC
  • Moderator
  • 1894 Views
  • 1 replies
  • 0 likes
  • 1894 Views
  • 1 replies
  • 0 likes