Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1080215 Views
  • 118 replies
  • 104 likes
  • Account
  • 1080215 Views
  • 118 replies
  • 104 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Pawtz
  • Newbie
  • 49886 Views
  • 57 replies
  • 8 likes
  • Account
    Login
    Premium
  • 49886 Views
  • 57 replies
  • 8 likes

Subscribed, but not getting Premium?

If you've paid for Premium but can't use your Premium features (ad-free listening, download music for offline listening, etc.), try the following: Log out and back into your accountOccasionally this is necessary to force a sync of info between your d...

  • Spotify
  • Spotify
  • meahtenoha
  • Spotify
  • 1146290 Views
  • 4840 replies
  • 118 likes
  • Account
    Free
    Premium
    Subscription
  • 1146290 Views
  • 4840 replies
  • 118 likes

Solved!! Commercial/ads on family premium account

PlanPremiumCountrySweden DevicePCOperating SystemWindows 10 My Question or IssueWhy am I getting ads in the desktop application for buying shirts and stuff when being on a premium account? To me it kind of contradicts the purpose of being on a family...

  • Casual Listener
  • Plan Premium Country Sweden   Device PC Operating System Windows 10   My Question or Issue Why am I getting ads in the desktop application for buying shirts and stuff when being ...
  • PrettyMuchSwiss
  • Composer
  • 581 Views
  • 4 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 581 Views
  • 4 replies
  • 0 likes

Account security

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueFirst of all, all of these devices aren't even mine as I'm been using google pixel for the pa...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue First o...
  • PrettyMuchSwiss
  • Composer
  • 195 Views
  • 1 replies
  • 0 likes
  • Account
    Security
    Subscription
  • 195 Views
  • 1 replies
  • 0 likes

Superuser Contribution I cant' change my country

PlanFreeCountryFranceDevice(iPhone X)Operating System(iOS 13) My Question or IssueHello,i'm french, living in France, but my account show GB.When i want to change in the profil menu. I select country, but i have only one country : GB.could you help m...

  • Not applicable
  • Plan Free Country France Device (iPhone X) Operating System (iOS 13)   My Question or Issue Hello, i'm french, living in France, but my account show GB. When i want to change in the ...
  • Xenia
  • Moderator
  • 227 Views
  • 2 replies
  • 0 likes
  • Account
  • 227 Views
  • 2 replies
  • 0 likes

Close my Daughter's Account

My daughter has a Spotify Premium Account. She died 2 weeks ago, and we do not have passwords to access her computer nor her mobile phone. Her bank account is frozen - so Account Payments will not be made when the Direct Debit comes through.As you ca...

  • Casual Listener
  • My daughter has a Spotify Premium Account. She died 2 weeks ago, and we do not have passwords to access her computer nor her mobile phone. Her bank account is frozen - so Account Payments will not be...
  • Emilia_8
  • Spotify Star
  • 295 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 295 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify keeps switching to a random track

Plan: PremiumCountry JapanDevice Iphone XRHeadphones : Sony WH -1000XM3 My Question or IssueSpotify keeps switching to a track that is not in my library (after about 2-3 minutes of playing my track). This seems to be happening with my new headphones ...

  • Newbie
  • Plan: Premium Country Japan Device Iphone XR Headphones : Sony WH -1000XM3   My Question or Issue Spotify keeps switching to a track that is not in my library (after about 2-3 minutes...
  • Ivan
  • Spotify Legend
  • 202 Views
  • 1 replies
  • 0 likes
  • Other
  • 202 Views
  • 1 replies
  • 0 likes

Some is using my account

PlanPremiumCountryAustraliaDevicePCOperating SystemWindows 10 My Question or IssueOccasionally i logon to spotify to find someone using my account through web player. I've tried resetting my account passwords and stuff. Even tried contacting them wit...

  • Visitor
  • Plan Premium Country Australia Device PC Operating System Windows 10   My Question or Issue Occasionally i logon to spotify to find someone using my account through web player. I've tr...
  • Brunelicia
  • Spotify Star
  • 205 Views
  • 1 replies
  • 0 likes
  • Security
  • 205 Views
  • 1 replies
  • 0 likes

Accidental purchase of spotify premium, help me ?

Hi, i accidently purchased spotify premium on my credit card...Is there a way to cancel this purchase?thanks

  • Visitor
  • Hi, i accidently purchased spotify premium on my credit card... Is there a way to cancel this purchase? thanks
  • Jose_M
  • Spotify Star
  • 298 Views
  • 1 replies
  • 0 likes
  • Account
  • 298 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account compromised

Someone has compromised my account. They got in, changed the PW, email, and profile information BUT have left my phone number on file. THE EMAIL FOR IT SAYS SPOTY SELLER. I'm concerned that my access to the account is running on borrowed time and tha...

  • Newbie
  • Someone has compromised my account. They got in, changed the PW, email, and profile information BUT have left my phone number on file. THE EMAIL FOR IT SAYS SPOTY SELLER. I'm concerned that my access...
  • Mario
  • Moderator
  • 575 Views
  • 3 replies
  • 0 likes
  • Login
    Security
    Subscription
  • 575 Views
  • 3 replies
  • 0 likes

Another account listening?

My Question or IssueMy problem is stemming from another account that listens off and on for short amount of times of random top playlists. As seen in the screenshot attached it is not a named device and it will listen immediately after I change a pas...

  • Newbie
  • My Question or Issue My problem is stemming from another account that listens off and on for short amount of times of random top playlists.   As seen in the screenshot attached it is not a na...
  • MilaVanilla
  • Casual Listener
  • 437 Views
  • 2 replies
  • 1 likes
  • Account
  • 437 Views
  • 2 replies
  • 1 likes

Superuser Contribution Podcast Image Zooming In

PlanFreeCountryAllDeviceSmartphoneOperating SystemAll Hello, The images I'm using for my podcast seem to be zoomed in when looking at the individual episodes and previews. I have ensured these are square shaped and meet the sizing requirements (1400 ...

  • Visitor
  • Plan Free Country All Device Smartphone Operating System All   Hello,   The images I'm using for my podcast seem to be zoomed in when looking at the individual episodes and previ...
  • Ivan
  • Spotify Legend
  • 234 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Other
  • 234 Views
  • 1 replies
  • 0 likes

Accesses no verified to account

PlanFreeCountrySpainDeviceAllOperating SystemAll My Question or IssueHello, first of all thank you very much for the help you can give me.I have received several emails informing me that my account has been accessed. In one week there have been 3 of ...

  • Casual Listener
  • Plan Free Country Spain Device All Operating System All   My Question or Issue Hello, first of all thank you very much for the help you can give me. I have received several emails inf...
  • Emilia_8
  • Spotify Star
  • 774 Views
  • 7 replies
  • 1 likes
  • Account
    Security
  • 774 Views
  • 7 replies
  • 1 likes

It seems like there's someone else on my account, random songs/playlists get followed.

PlanPremiumCountryBelgiumDeviceLG V30Operating SystemAndroid 9 My Question or IssueSo when I'm listening to music, the music suddenly changes to these playlists with beats in them. I have logged out of every device, changed my password on facebook, e...

  • Newbie
  • Plan Premium Country Belgium Device LG V30 Operating System Android 9   My Question or Issue So when I'm listening to music, the music suddenly changes to these playlists with beats in...
  • OneByBoo
  • Community Legend
  • 181 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 181 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem with account - merging- premium

PlanFree/PremiumCountryGreeceDevice(Huawei p20 pro, Desktop)Operating System(Android 9, Windows 10) My Question or IssueHi i had created a spotify account 3 years ago with facebook account... i decided today to start using it with a family account. i...

  • Casual Listener
  • Plan Free/Premium Country Greece Device (Huawei p20 pro, Desktop) Operating System (Android 9, Windows 10)   My Question or Issue Hi i had created a spotify account 3 years ago with fa...
  • Mario
  • Moderator
  • 402 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 402 Views
  • 3 replies
  • 0 likes

Solved!! Facebook account deletion

I sent the request to delete Facebook account, I wanted to know if my spotify profile will be deleted. I don't want to lose all my playlists.

  • Visitor
  • I sent the request to delete Facebook account, I wanted to know if my spotify profile will be deleted. I don't want to lose all my playlists.
  • Emilia_8
  • Spotify Star
  • 212 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 212 Views
  • 1 replies
  • 0 likes

Superuser Contribution My spotify.me lifetime artist is different than my artist of the decade

My spotify.me top lifetime artist has been the same for about 6 months even though i haven't listened to that artist in a long time and on my spotify wrapped my artist of the decade was different

  • Casual Listener
  •   My spotify.me top lifetime artist has been the same for about 6 months even though i haven't listened to that artist in a long time and on my spotify wrapped my artist of the decade was diffe...
  • Ivan
  • Spotify Legend
  • 834 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 834 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Google home pauses on linked Spotify premium account

PlanPremiumCountryIreland DeviceGoogle HomeOperating System Hi,I have Google Home linked to my Spotify premiumaccount and after about 10 seconds Google Home stops playing the song. Also If casting form Spotify iPhone app Spotify cycles through 10 or ...

  • Casual Listener
  • Plan Premium Country Ireland   Device Google Home Operating System   Hi, I have Google Home linked to my Spotify premium account and after about 10 seconds Google Home stops pl...
  • CarlosE
  • Moderator
  • 16379 Views
  • 20 replies
  • 0 likes
  • Premium
  • 16379 Views
  • 20 replies
  • 0 likes

Superuser Contribution Facturation en double depuis quelques mois

En passant au mode Duo je viens de réaliser que je payais mon abonnement en double depuis plusieurs mois. Un passait directement par ma carte et l'autre passait par mon account playstation network.J aimerais savoir qui contacter pour pouvoir me faire...

  • Visitor
  • En passant au mode Duo je viens de réaliser que je payais mon abonnement en double depuis plusieurs mois. Un passait directement par ma carte  et l'autre passait par mon account playstation netw...
  • Mario
  • Moderator
  • 288 Views
  • 2 replies
  • 0 likes
  • Account
  • 288 Views
  • 2 replies
  • 0 likes

Connection with FB account deleted all my playlists

Hello, I had an account with my facebook account, user : 21eulbat7ll7ptnvq3ijwaulyToday I created a new account via GMAIL and I connected it to facebook hoping to connect also the favorites songs. Problem, everything is gone now and I do not know I t...

  • Visitor
  • Hello,   I had an account with my facebook account, user : 21eulbat7ll7ptnvq3ijwauly Today I created a new account via GMAIL and I connected it to facebook hoping to connect also the favorite...
  • PrettyMuchSwiss
  • Composer
  • 188 Views
  • 1 replies
  • 0 likes
  • Account
  • 188 Views
  • 1 replies
  • 0 likes

Playlists I've never played are in recently played

I recently have seen a lot of playlists I don't play in my recently listened to tab. So I switched my password, made is sign out everywhere I was logged into, and revoked all the access from 3rd party apps. This worked for about 3 days, and then it s...

  • Newbie
  • I recently have seen a lot of playlists I don't play in my recently listened to tab. So I switched my password, made is sign out everywhere I was logged into, and revoked all the access from 3rd part...
  • Emilia_8
  • Spotify Star
  • 308 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 308 Views
  • 1 replies
  • 0 likes

Solved!! Account country

PlanFree/PremiumCountryFranceDeviceiPhone 7 Plus Operating SystemiOS 13.3 My Question or IssueHey, I currently live in France and got a premium account with a French credit card. The thing is, I used to live in USA and I don’t care about all the Fren...

  • Casual Listener
  • Plan Free/Premium Country France Device iPhone 7 Plus  Operating System iOS 13.3   My Question or Issue Hey, I currently live in France and got a premium account with a French cre...
  • Billy-J
  • Spotify Star
  • 205 Views
  • 1 replies
  • 0 likes
  • Account
  • 205 Views
  • 1 replies
  • 0 likes