I cannot log in

[The_lost_reef]

Country

United States

My Question or Issue

I cannot log in to my account. I have put in the correct credentials, and it says incorrect username or password. I have tried resetting my password, however the emails will not go through. I have checked spam and junk, and nothing. I have tried every troubleshooting method I can think of and zero are getting me back into my account. Thanks

[Anyk17]

Hey @The_lost_reef!

Thanks for sharing your question in the Spotify Community.

If you cannot log into your account, please check the following:

• Check that you have an active internet connection.
• Make sure you’re on the right login screen:
  - If you created your account with an email and password, enter those and tap LOG IN.
  - If you created your account with Facebook, tap LOG IN WITH FACEBOOK.
  - You can sign up with your Google profile as well or add it as a log in method to an already existing account
  - If you created an account with your phone number, keep in mind that it's not possible to log onto the desktop app with a phone number. I'd suggest using the mobile app instead.
  - You can also log in through the username field by using the email address linked to your Spotify account, and your correct password.
• If you’re a free user, you can only use Spotify abroad for 14 days at a time:
  - Reconnect to Spotify from the country you signed up in, or change your country settings.
• Close and reopen the app.
• Restart the device you’re using Spotify on.
• Reinstall Spotify.

If none of this work, could you share more details on the steps you're following and the errors you get, if any? Please make sure to provide the following details:

• Account type (Free/Premium)
• Device and operating system (e.g. MacBook Air, 10.10 OSX)
• Spotify app version
• Any screenshots/screen recordings that help explain or illustrate the issue

Looking forward to your answer!