Help Wizard

Step 1


I cant log in

I cant log in







Samsung Galaxy J2 

My Question or Issue

 Suddenly, my account was not logged. So I tried to log in but it says "You are on offline mode. Try connecting to Internet and then connect to Spotify". I updated my app but still doesn't work. Please help!!

1 Reply

Hey @5zec2uvcd-_4,thanks for reaching out.

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstallation of the app. Just follow the steps here.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what we can suggest!

LukeSpotify Star
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