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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83324 Views

29 replies

0 likes

  • 83324 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104287 Views

10 replies

3 likes

Account
Login
  • 104287 Views
  • 10 replies
  • 3 likes

Account Hijacked - Spotify hasn't responded

PlanPremiumCountry AustraliaDeviceSamsung Galaxy 8 My Question or IssueMy account has been hijacked and I filled out the contact form 2-3 days ago and have received an automatic reply that did not help at all. The person changed my email adress so I'...

Newbie

Plan Premium Country  Australia Device Samsung Galaxy 8     My Question or Issue My account has been hijacked and I filled out the contact form 2-3 days ago and have rece...

user-removed

Not applicable

513 Views

1 replies

0 likes

Account
Premium
Security
  • 513 Views
  • 1 replies
  • 0 likes

Hey, i need help!

PlanPremiumCountry New ZealandDeviceSamsung Galaxy Tab A6Operating System Android LollipopMy Question or IssueI would like all my playlists to be deleted

Casual Listener

Plan Premium Country  New Zealand Device Samsung Galaxy Tab A6 Operating System  Android Lollipop My Question or Issue I would like all my playlists to be deleted  

D_G

Music Fan

626 Views

3 replies

0 likes

  • 626 Views
  • 3 replies
  • 0 likes

Signed out everywhere, reset password, still having account issues

PlanPremium (Family Plan)Country United States & Grand CaymanDeviceSamsung Galaxy S7Operating SystemAndroid My Question or Issue Starting today, I have had difficulties with Spotify as there are constant interruptions to my music and songs being swit...

Newbie

Plan Premium (Family Plan) Country  United States & Grand Cayman Device Samsung Galaxy S7 Operating System Android   My Question or Issue  Starting today, I have had diff...

D_G

Music Fan

587 Views

2 replies

0 likes

Account
Security
  • 587 Views
  • 2 replies
  • 0 likes

Trouble logging in with not in use email (and deleted Facebook)

I switched phones so I need to log in to Spotify. The problem is that my email which I used to register is not in use anymore (and forgot password) AND I have deleted Facebook a while back so I cannot change my email through FB as suggested before. I...

Newbie

  I switched phones so I need to log in to Spotify. The problem is that my email which I used to register is not in use anymore (and forgot password) AND I have deleted Facebook a while back so...

D_G

Music Fan

480 Views

1 replies

0 likes

Account
Login
Premium
  • 480 Views
  • 1 replies
  • 0 likes

My music stops automatically playing

PlanFree/PremiumCountry DeviceSamsung Galaxy s8Operating SystemAndroid Oreo My Question or IssueSince 3 months my music just stopped automaticly. I changed my password, logged me out from every device and reinstalled my app on my phone (s8). The prob...

Casual Listener

  Plan Free/Premium Country   Device Samsung Galaxy s8 Operating System Android Oreo   My Question or Issue Since 3 months my music just stopped automaticly. I changed ...

Jose_M

Spotify Star

1228 Views

5 replies

0 likes

Premium
  • 1228 Views
  • 5 replies
  • 0 likes

Using Spotify at Church Events with Proper License

I know it is not generally permissible to use the Spotify service in a public setting. However, as a church in the US, we are allowed under copyright law to play live or recorded music during our services. We must have the proper license to allow us ...

Newbie

  I know it is not generally permissible to use the Spotify service in a public setting. However, as a church in the US, we are allowed under copyright law to play live or recorded music during...

user-removed

Not applicable

15242 Views

1 replies

0 likes

Account
  • 15242 Views
  • 1 replies
  • 0 likes

(ESPAÑOL) Ayuda con cuenta y Error code: 3

PlanFree/PremiumCountry México DeviceHuawei P9 / AndroidOperating SystemPC / Windows My Question or IssueHace unos días, quise escuchar musica en Spotify con mi cuenta premium cuando me llevé la sorpresa de que tenía que iniciar sesión en la App nuev...

Casual Listener

  Plan Free/Premium Country  México   Device Huawei P9 / Android Operating System PC / Windows   My Question or Issue Hace unos días, quise escuchar musica en Spo...

Jose_M

Spotify Star

18051 Views

3 replies

0 likes

Account
Login
Other
  • 18051 Views
  • 3 replies
  • 0 likes

Solved!! Re: Community Staff - Desert Island Discs

Sorry, new here. Please point me in the right direction if possible.Email from spotify today , after my email to them.They are telling me that any ad link clicks from my Facebook ads, which have me song link in them, do NOT count as plays on my Artis...

Newbie

Sorry, new here. Please point me in the right direction if possible. Email from spotify today , after my email to them. They are telling me that any ad link clicks from my Facebook ads, which have ...

Maxim

Spotify Star

728 Views

1 replies

0 likes

  • 728 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account details pasted online

I just found my spotify account details pasted on 3 differents sites, with 1000's of other users accounts. The dates line up in a few months ago when I had issues with someone else logging into my account and creating and deleting playlists. My accou...

Casual Listener

  I just found my spotify account details pasted on 3 differents sites, with 1000's of other users accounts.   The dates line up in a few months ago when I had issues with someone else l...

Katerina

Spotify Legend

879 Views

3 replies

0 likes

  • 879 Views
  • 3 replies
  • 0 likes

Solved!! Actualmente estás en modo sin conexión

PlanPremiumPaísEspañaDispositivoOnePlus 6Sistema operativoAndroid Oreo (8.1) Mi pregunta o problema ¡Hola! Tengo Spotify en mi dispositivo móvil y hoy al entrar estaba la sesión cerrada... He intentado iniciar sesión pero aparece un mensaje que pone:...

Newbie

  Plan Premium País España Dispositivo OnePlus 6 Sistema operativo Android Oreo (8.1)   Mi pregunta o problema   ¡Hola! Tengo Spotify en mi dispositivo móvil y hoy al entra...

Jose_M

Spotify Star

20677 Views

1 replies

0 likes

Account
Login
  • 20677 Views
  • 1 replies
  • 0 likes

Close current account (facebook) and transfer to new account

PlanPremiumCountryUSA My Question or Issue I am a member of a household premium account (not the main owner). My account was originally, unfortunately, created through facebook. I'd like to completely disconnect ties to facebook but still use my same...

Newbie

Plan Premium Country USA  My Question or Issue  I am a member of a household premium account (not the main owner). My account was originally, unfortunately, created through facebook. I...

Jose_M

Spotify Star

860 Views

1 replies

1 likes

Account
Login
Other
Premium
  • 860 Views
  • 1 replies
  • 1 likes

Solved!! Problemas com login

PlanoPremiumPaís BrasilDispositivo(Sony Xperia Z)Sistema operacional(Android) Minha pergunta ou problema Bom dia,Venho enfrentando alguns problemas com o App da Spotify que tenho em meu smartfone e não consigo solução.Este problema já está me acompan...

Casual Listener

Plano Premium País  Brasil Dispositivo (Sony Xperia Z) Sistema operacional (Android)   Minha pergunta ou problema  Bom dia, Venho enfrentando alguns problemas com o App da S...

Bittencourt

Spotify Star

3591 Views

7 replies

0 likes

Account
Login
  • 3591 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution One specific shared song on Facebook has no play button, but others have

It sounds very strange, but when I share one specific song from my artist's page on Facebook, it has no play button. But when I share any other song from same artist's page - it has. I tried sharing link to Facebook from Android, Mac, Safari. There a...

Casual Listener

It sounds very strange, but when I share one specific song from my artist's page on Facebook, it has no play button. But when I share any other song from same artist's page - it has. I tried&nbs...

ravenlongman

Casual Listener

1844 Views

4 replies

0 likes

Account
Other
  • 1844 Views
  • 4 replies
  • 0 likes

Superuser Contribution promotion suggestion

it could be that on weekends remove restrictions on the phone to listen to music with advertising but without rstrinciones

Regular

it could be that on weekends remove restrictions on the phone to listen to music with advertising but without rstrinciones

Katerina

Spotify Legend

2102 Views

5 replies

0 likes

  • 2102 Views
  • 5 replies
  • 0 likes

Superuser Contribution I left facebook and want to connect using my email

So a few months ago I left facebook and I kept using spotify normaly on my devices since I never logged off. I tried logging in a new device and couldn't do it, and I realized I had another account already registered on my email address. Anyway, is t...

Newbie

   So a few months ago I left facebook and I kept using spotify normaly on my devices since I never logged off. I tried logging in a new device and couldn't do it, and I realized I had ano...

meahtenoha

Spotify

824 Views

2 replies

0 likes

Account
Login
Other
  • 824 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution unable to reinstall

PlanFree/PremiumCountry usa Device galaxy 8 Operating System android My Question or Issue Spotify kept playing, draining battery. I uninstalled and tried to reinstall. When I logged in with my account and password it said it doesn't match. The help d...

Casual Listener

Plan Free/Premium Country usa   Device galaxy 8   Operating System android     My Question or Issue  Spotify kept playing, draining battery.  I uninstalled and...

TomLegend

Spotify Legend

2366 Views

3 replies

0 likes

Account
  • 2366 Views
  • 3 replies
  • 0 likes

Payment taken but I can't see detail of receipts on my account

PlanFreeCountryUK Device(iPhone 6; DELL laptopOperating System(iOS 8; Windows 10,etc.) My Question or Issue I have been charged £9.99 in August for something, but don't know what, as the receipts are not showing in my account. I signed up for Free pa...

Casual Listener

Plan Free Country UK   Device (iPhone 6; DELL laptop Operating System (iOS 8; Windows 10,etc.)   My Question or Issue  I have been charged £9.99 in August for something...

Bethany_Dawn

Community Legend

1043 Views

3 replies

0 likes

Account
Subscription
  • 1043 Views
  • 3 replies
  • 0 likes

How do I move my playlist and saved songs from my old account to new account I made?

I made a new account because you can not change your username on accounts but now I got no clue how to move everything to the new account any help if someone knows?

Casual Listener

I made a new account because you can not change your username on accounts but now I got no clue how to move everything to the new account any help if someone knows?

osornios

Spotify Star

1007 Views

7 replies

0 likes

Desktop
  • 1007 Views
  • 7 replies
  • 0 likes

transfering music from premium to family account

PlanPremiumCountry the NetherlandsDevice Operating SystemWindows 10 My Question or Issue I've got most of my music in 'songs', so I can't put them online on Spotify. Now I am changing to a family account and I would like to transfer all of my music t...

Newbie

Plan Premium Country  the Netherlands Device   Operating System Windows 10   My Question or Issue  I've got most of my music in 'songs', so I can't put them online on Sp...

Billy-J

Spotify Star

549 Views

1 replies

1 likes

Premium
  • 549 Views
  • 1 replies
  • 1 likes