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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ShaunDave
  • Casual Listener
  • 200653 Views
  • 722 replies
  • 66 likes
  • Account
  • 200653 Views
  • 722 replies
  • 66 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1103154 Views
  • 118 replies
  • 106 likes
  • Account
  • 1103154 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Alex
  • Moderator
  • 55504 Views
  • 61 replies
  • 8 likes
  • Account
    Login
    Premium
  • 55504 Views
  • 61 replies
  • 8 likes

Logged in as someone else

My account information was posted online, so somebody else was using my account. I've changed my password, and disconnected from Facebook, but it still tells me I'm logged in as this person.

  • Casual Listener
  • My account information was posted online,  so somebody else was using my account. I've changed my password,  and disconnected from Facebook,  but it still tells me I'm logged in as thi...
  • Maxim
  • Spotify Star
  • 274 Views
  • 3 replies
  • 0 likes
  • 274 Views
  • 3 replies
  • 0 likes

Hacked account and loss of all playlist

Hi! Recently my account was hacked. Suddenly while listening to my music someone start using my account somewhere else. It stood "listening on SM-G950U" and it was playing a song named "FLOOR 555" by "XXXTENTACION" if that tell you guys anything. Aft...

  • Casual Listener
  • Hi! Recently my account was hacked. Suddenly while listening to my music someone start using my account somewhere else. It stood "listening on SM-G950U" and it was playing a song named "FLOOR 555" by...
  • miglea
  • Newbie
  • 321 Views
  • 4 replies
  • 0 likes
  • 321 Views
  • 4 replies
  • 0 likes

Solved!! Wrong username on spotify.com - correct on support.spotify.com

I registered my account using facebook.Right away I get that strange username "21ereovjc7aaiv652adzfmw7a" , So when I proceed to Spotify support page to remove this frankenstein and try to create a new one, guess what... I have the correct name displ...

  • Visitor
  • I registered my account using facebook. Right away I get that strange username " 21ereovjc7aaiv652adzfmw7a " , So when I proceed to Spotify support page to remove this frankenstein and try...
  • Toh01
  • Newbie
  • 6628 Views
  • 6 replies
  • 0 likes
  • Account
    Login
  • 6628 Views
  • 6 replies
  • 0 likes

South Africa can't change country

Not using a VPN or private browser, and my IP shows my correct location, but my country says Finland and that cannot be changed... Any ideas?

  • Casual Listener
  • Not using a VPN or private browser, and my IP shows my correct location, but my country says Finland and that cannot be changed...   Any ideas?
  • nicisme
  • Casual Listener
  • 155 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 155 Views
  • 1 replies
  • 0 likes

Ability to keep two accounts signed in which you may alternate between?

My younger sister frequently uses my PC while I'm not, and she always signs out of my account. At this point, I can remember my account details n shii fairly easily, however it would still make it much simpler for the both of us if we could just clic...

  • Newbie
  • My younger sister frequently uses my PC while I'm not, and she always signs out of my account. At this point, I can remember my account details n shii fairly easily, however it would still make it mu...
  • Maxim
  • Spotify Star
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Solved!! Locked out of my account, how to get it back?

So, I noticed that someone was using my spotify from an unknown device, i switched to my device but the other person was very persistent on listening aswell. I did the normal thing, changed password, logget out from all devices and all that. I wrote ...

  • Casual Listener
  • So, I noticed that someone was using my spotify from an unknown device, i switched to my device but the other person was very persistent on listening aswell. I did the normal thing, changed password,...
  • Maxim
  • Spotify Star
  • 353 Views
  • 3 replies
  • 0 likes
  • 353 Views
  • 3 replies
  • 0 likes

Solved!! Someone using my Spotify - logged out of all my accounts

Someone from Turkey is using my account. They've deleted my Playlists even after I logged out of all my apps. Can you help?

  • Newbie
  • Someone from Turkey is using my account. They've deleted my Playlists even after I logged out of all my apps. Can you help? 
  • IguanaSetup
  • Community Legend
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Username are buch of numbers and letters

Idk why but my username are a buch of numbers and random letters  :_

  • Newbie
  • Idk why but my username are a buch of numbers and random letters  :_
  • ab-995
  • Composer
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

No puedo verificar mi cuenta

El plan familiar necesita verificar todas las cuentas, sin embargo el link que me mando me lleva directamente a informacion del paquete y no dice nada sobre verificacion de la cuenta. ¿Que puedo hacer para verificar mi cuenta?

  • Newbie
  • El plan familiar necesita verificar todas las cuentas, sin embargo el link que me mando me lleva directamente a informacion del paquete y no dice nada sobre verificacion de la cuenta. ¿Que puedo hace...
  • ab-995
  • Composer
  • 410 Views
  • 1 replies
  • 1 likes
  • 410 Views
  • 1 replies
  • 1 likes

Location(mobile)

I am trying to subscribe to spotify sremium, i am from italy but i am in USA at the moment.How can i change the account setting to italy?Because my card(to pay) is from italy too and i cantcdo nothing if the account setting says USA instead if italy

  • Newbie
  • I am trying to subscribe to spotify sremium, i am from italy but i am in USA at the moment. How can i change the account setting to italy? Because my card(to pay) is from italy too and i cantcdo no...
  • ab-995
  • Composer
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Community avatar error

I used to be able to change my Spotify Community avatar (not the app), now I simply cannot find where to do it. I tried deleting the old avatar, now I can't upload a new one. Can anyone help me out?

  • Visitor
  • I used to be able to change my Spotify Community avatar (not the app), now I simply cannot find where to do it. I tried deleting the old avatar, now I can't upload a new one. Can anyone hel...
  • IguanaSetup
  • Community Legend
  • 542 Views
  • 6 replies
  • 0 likes
  • Account
  • 542 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution 3 meses por 9 pesos

Despues de navegar por internet y entrar a la pagina de spotify me doy cuenta de una promocion que dice ser 3 meses por 9$ pesos y decidi aprovechar la oferta, por lo cual decido registrar mi tarjeta esperando disfrutar de esta oferta y al pagar me d...

  • Newbie
  • Despues de navegar por internet y entrar a la pagina de spotify me doy cuenta de una promocion que dice ser 3 meses por 9$ pesos y decidi aprovechar la oferta, por lo cual decido registrar mi tarjeta...
  • Lola30
  • Newbie
  • 118825 Views
  • 15 replies
  • 4 likes
  • Account
    Premium
    Subscription
  • 118825 Views
  • 15 replies
  • 4 likes

Superuser Contribution Country locked on US ... why? I want to change to Canada

How do I change my country to Canada? I have not even added payment details yet because I cannot change US to Canada on my account profile. I am trying to join my family plan and it will not let me because it says I have wrong address (which I don't,...

  • Newbie
  • How do I change my country to Canada?  I have not even added payment details yet because I cannot change US to Canada on my account profile.  I am trying to join my family plan and it will ...
  • Alfredo
  • Roadie
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Superuser Contribution HELP! Spotify still shows my full name after disconnecting from FB and clean reinstall

The topic pretty much describes it and I am desperately searching for a solution for hours Problem:Since I have connected my spotify account to my Facebook account, my full name is shown on my spotify profile and therefore I see my full name everywhe...

  • Newbie
  • The topic pretty much describes it and I am desperately searching for a solution for hours 😞   Problem: Since I have connected my spotify account to my Facebook account, my full name is sh...
  • Alfredo
  • Roadie
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Superuser Contribution i dont know if my account has been hacked or??

Hey all, My premium account has been hacked or something by a guy named "Florian". About two months ago i tried to fix this issue by changing password, disconnecting every offline device but didnt worked out because the guy just took back mi account,...

  • Visitor
  • Hey all,    My premium account has been hacked or something by a guy named "Florian". About two months ago i tried to fix this issue by changing password, disconnecting every offline devi...
  • Alfredo
  • Roadie
  • 986 Views
  • 1 replies
  • 0 likes
  • Premium
    Security
  • 986 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlists deleted and replaced by others

Hello, today I found that all my playlists have been deleted, instead totally random of music I would never listen to where added. Also a few songs have been listened that I would never listen to. It seems that someone else used my account, though no...

  • Casual Listener
  • Hello, today I found that all my playlists have been deleted, instead totally random of music I would never listen to where added. Also a few songs have been listened that I would never listen to. It...
  • Alfredo
  • Roadie
  • 167 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 167 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't login!

I can't login even though I changed my password 3 times! Can anyone help me out?

  • Newbie
  • I can't login even though I changed my password 3 times! Can anyone help me out?
  • Alfredo
  • Roadie
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Se me cobro dos veces

Vi la oferta de 3 meses por 9 pesos, cree una cuenta que es asilvagzz ingreso los datos de mi tarjeta para hacer la compra y no me salio premium, trate de nuevo y tampoco mas sin embargo si se me ve reflejado en mi estado de cuenta los 2 cargos de 9 ...

  • Newbie
  • Vi la oferta de 3 meses por 9 pesos, cree una cuenta que es asilvagzz ingreso los datos de mi tarjeta para hacer la compra y no me salio premium, trate de nuevo y tampoco mas sin embargo si se me ve ...
  • osornios
  • Spotify Star
  • 3477 Views
  • 13 replies
  • 3 likes
  • Subscription
  • 3477 Views
  • 13 replies
  • 3 likes

Can't access my account

Basically I created a spotify account a while ago and then added a 30 day premium trial, I enjoyed that 30 days but I don't currently have the funding to carry it on so I was going to cancel when it ended. Right now, after a brief internet shortage a...

  • Casual Listener
  • Basically I created a spotify account a while ago and then added a 30 day premium trial, I enjoyed that 30 days but I don't currently have the funding to carry it on so I was going to cancel when it ...
  • Lightness276
  • Casual Listener
  • 309 Views
  • 2 replies
  • 0 likes
  • Login
  • 309 Views
  • 2 replies
  • 0 likes

Solved!! Hacked

My account was hacked probably due to bad password. As the email was changed I have no way access it and can only resort to blocking the card payment. If someone can help me with my account I would like to know how

  • Newbie
  • My account was hacked probably due to bad password.   As the email was changed I have no way access it and can only resort to blocking the card payment.   If someone can help me with...
  • Lightness276
  • Casual Listener
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes