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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • maryjane0_0
  • Visitor
  • 398121 Views
  • 947 replies
  • 107 likes
  • Account
  • 398121 Views
  • 947 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171318 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171318 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99057 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99057 Views
  • 68 replies
  • 10 likes

Someone Hijacking my account

PlanPremiumCountry USADeviceSamsung Galaxy S8+Operating SystemAndroid Oreo My Question or Issue I've been having this issue where there is a random account hijacking mine. They will play Spanish music. It'd be fine except I pay for Spotify now and I'...

  • Casual Listener
  • Plan Premium Country  USA Device Samsung Galaxy S8+ Operating System Android Oreo   My Question or Issue  I've been having this issue where there is a random account hij...
  • IguanaSetup
  • Community Legend
  • 364 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 364 Views
  • 2 replies
  • 0 likes

Superuser Contribution Suscribed, not getting premium

Username4494hg35ztofmut9so2f1fvvw*snip* Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I subscribed premium using the same email through PayPal but still on free account. I tried logging out and back in as well as restar...

  • Casual Listener
  •  Username 4494hg35ztofmut9so2f1fvvw *snip*  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I subscribed premium using the same email ...
  • Alfredo
  • Roadie
  • 385 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 385 Views
  • 1 replies
  • 0 likes

Superuser Contribution Add support for Google ChromeCast

Estou tentando add um membro da minha familia.. no caso minha mãe..ela recebe o convite, porem quando coloca as informações aparece que ela não pode ser add nesse plano familia..Gostaria de saber o pq.. tem espaço no plano ainda.

  • Newbie
  • Estou tentando add um membro da minha familia.. no caso minha mãe.. ela recebe o convite, porem quando coloca as informações aparece que ela não pode ser add nesse plano familia.. Gostaria de saber...
  • Alfredo
  • Roadie
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Yükseltme Sorunu.

Spotify Usernameux7uiozug71fveh6p413qtv5lPlanFree/PremiumCountryTürkiye DeviceiPhone 6Operating SystemiOS 11.3 My Question or Issue Ödeme yaptım ama hesabımın premium yükseltmesi gerçekleşmedi.

  • Newbie
  • Spotify Username ux7uiozug71fveh6p413qtv5l Plan Free/Premium Country Türkiye  Device iPhone 6 Operating System iOS 11.3   My Question or Issue  Ödeme yaptım ama hesabımın p...
  • Alfredo
  • Roadie
  • 459 Views
  • 1 replies
  • 0 likes
  • Premium
  • 459 Views
  • 1 replies
  • 0 likes

Superuser Contribution ESQUECI O MEU E-MAIL E O NOME DE USÁRIO NÃO VAI

Olá, eu quero resolver uma situação. É o seguinte, eu tenho uma outra conta no Spotify que é Premium, onde eu fiz um e-mail só pra ela, mas agora eu esqueci o e-mail e o meu nome de usuário que é: nalauraxavier não vai com nenhuma senha que eu lembre...

  • Newbie
  • Olá, eu quero resolver uma situação. É o seguinte, eu tenho uma outra conta no Spotify que é Premium, onde eu fiz um e-mail só pra ela, mas agora eu esqueci o e-mail e o meu nome de usuário que é: na...
  • Alfredo
  • Roadie
  • 11394 Views
  • 1 replies
  • 0 likes
  • 11394 Views
  • 1 replies
  • 0 likes

Superuser Contribution Recently played artists aren’t updating :(

It’s been over a month and my recently played artists hasn’t been updated.... it just won’t update and it’s infuriating because that’s my favourite part about spotify... being able to share my recently played and see others’ for new music. Please, yo...

  • Newbie
  • It’s been over a month and my recently played artists hasn’t been updated.... it just won’t update and it’s infuriating because that’s my favourite part about spotify... being able to share my recent...
  • Alfredo
  • Roadie
  • 1057 Views
  • 1 replies
  • 1 likes
  • Account
  • 1057 Views
  • 1 replies
  • 1 likes

Superuser Contribution I have spotify+ hulu premium how do I log into hulu on the browser?

I have the premium+hulu account but how do I log into Hulu on the broswer? I tried using my spotify account to log in but it does not work.

  • Casual Listener
  • I have the premium+hulu account but how do I log into Hulu on the broswer? I tried using my spotify account to log in but it does not work.
  • Alfredo
  • Roadie
  • 140450 Views
  • 3 replies
  • 14 likes
  • Account
    Login
    Premium
  • 140450 Views
  • 3 replies
  • 14 likes

Superuser Contribution Radio Station Won't Work

Hello, Recently one of my artist radio stations, Maroon 5, just stopped working and says "This radio station cannot be started". I've tried playing other stations and they all work except the Maroon 5 station. I've tried playing it on my phone, PC de...

  • Casual Listener
  • Hello,  Recently one of my artist radio stations, Maroon 5, just stopped working and says "This radio station cannot be started". I've tried playing other stations and they all work except the ...
  • Alfredo
  • Roadie
  • 2651 Views
  • 4 replies
  • 0 likes
  • 2651 Views
  • 4 replies
  • 0 likes

Trying to subscribe to Premium, stuck in paypal loop

Trying to sign up for premium and Paypal seems to process the transaction but then lands me back here: https://www.spotify.com/ca-en/purchase/offer/3m-for-cheap/ As though it did not go through. Checked my paypal history, no transaction occured. Prev...

  • Casual Listener
  • Trying to sign up for premium and Paypal seems to process the transaction but then lands me back here:   https://www.spotify.com/ca-en/purchase/offer/3m-for-cheap/   As though it did no...
  • cerebral_m
  • Casual Listener
  • 727 Views
  • 2 replies
  • 0 likes
  • 727 Views
  • 2 replies
  • 0 likes

Cant log in

Simple log in i just press log in and no progress keeps show me the regular log in page with no coment or any error message. Even tried many times changing the password (which is not the problem) bit still can't log. HELP!!!Thanks.

  • Casual Listener
  • Simple log in   i just press log in and no progress  keeps show me the regular log in page with no coment or any error message.  Even tried many times changing the password (which...
  • gapone2ak7ojhzc
  • Casual Listener
  • 989 Views
  • 6 replies
  • 1 likes
  • Login
  • 989 Views
  • 6 replies
  • 1 likes

Name ändern

Ich habe auf Facebook meinen Namen geändert aber im Spotify Account ändert er sich nicht. Warum? Ich möchte nicht, dass mein kompletter Name angezeigt wird

  • Newbie
  • Ich habe auf Facebook meinen Namen geändert aber im Spotify Account ändert er sich nicht.  Warum? Ich möchte nicht, dass mein kompletter Name angezeigt wird 
  • LlukKas
  • Composer
  • 1329 Views
  • 1 replies
  • 0 likes
  • Account
  • 1329 Views
  • 1 replies
  • 0 likes

Gift card pin code unreadable

When I tried to scrape off the protection from the back of the giftcard, parts of the PIN fell of, and now I can't read it and I can't redeem the card without it. I have TRIED TWICE to contact spotify support but I have yet to recieve any reply at al...

  • Casual Listener
  • When I tried to scrape off the protection from the back of the giftcard, parts of the PIN fell of, and now I can't read it and I can't redeem the card without it.   I have TRIED TWICE to con...
  • cataloga2003
  • Newbie
  • 31308 Views
  • 27 replies
  • 5 likes
  • 31308 Views
  • 27 replies
  • 5 likes

Solved!! Account got hacked

PlanPremiumCountryGermanyDeviceComputer, Playstation, Xiamo Redmi Note Pro 4Operating SystemiOS 10, Windows 10 My Question or Issue My account "coverurazz" got hacked and I can not change my password, because I can´t remember which email I took for v...

  • Casual Listener
  • Plan Premium Country Germany Device Computer, Playstation, Xiamo Redmi Note Pro 4 Operating System iOS 10, Windows 10   My Question or Issue  My account "coverurazz" got hacked an...
  • LlukKas
  • Composer
  • 652 Views
  • 3 replies
  • 0 likes
  • 652 Views
  • 3 replies
  • 0 likes

Unable to login

My spotify for some reason logged out by itself and now I cant log back in. Specifically, as soon as I click login button, it changes to "logging in" then nothing happens and goes back to "login" I tried re-installing and tried both wifi and data but...

  • Newbie
  • My spotify for some reason logged out by itself and now I cant log back in.  Specifically, as soon as I click login button, it changes to "logging in" then nothing happens and goes back to "log...
  • Loxer
  • Community Legend
  • 462 Views
  • 1 replies
  • 1 likes
  • Account
  • 462 Views
  • 1 replies
  • 1 likes

Account hacked

Today i got a email saying thad my email was changed from my accountand nwo iam logged out fo it and cant cancel my premium really need help with this

  • Visitor
  • Today i got a email saying thad my email was changed from my account and nwo iam logged out fo it and cant cancel my premium    really need help with this
  • Loxer
  • Community Legend
  • 738 Views
  • 2 replies
  • 0 likes
  • 738 Views
  • 2 replies
  • 0 likes

One family member studying in Australia

PlanFreeCountryAustralia/MalaysiaDeviceiPhone 7 plusOperating SystemiOS My Question or Issue My family wants to sign up for Family Plan in Malaysia but I am currently studying in Australia and my country for Spotify is currently Australia. Do i need ...

  • Casual Listener
  • Plan Free Country Australia/Malaysia Device iPhone 7 plus Operating System iOS   My Question or Issue  My family wants to sign up for Family Plan in Malaysia but I am currently st...
  • Maxim
  • Spotify Star
  • 360 Views
  • 1 replies
  • 0 likes
  • Premium
  • 360 Views
  • 1 replies
  • 0 likes

Family plan login issues

PlanPremium - familyCountry NZ DeviceHuawei P7Operating SystemAbndroid 4 My Question or IssueI am unable to log in on my daughter's mobile using her username in our family plan. When I enter the email address associated on Spotify with her username p...

  • Newbie
  • Plan Premium - family Country  NZ   Device Huawei P7 Operating System Abndroid 4   My Question or Issue I am unable to log in on my daughter's mobile using her username in o...
  • Maxim
  • Spotify Star
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes

How to change coverart?

I would like to change the cover art for my playlists but am unsure how? Any help?

  • Regular
  • I would like to change the cover art for my playlists but am unsure how? Any help?
  • Bethany_Dawn
  • Community Legend
  • 1700 Views
  • 1 replies
  • 0 likes
  • Other
  • 1700 Views
  • 1 replies
  • 0 likes

I can't reset my password and log in

PlanPremiumCountryPoland DevicePhone - Lenovo/ ComputerOperating SystemWindows 10 My Question or Issue It's third time I am writing it, because of all the issues my problem created for me. Today I downloaded Spotify on the computer becasue I wanted t...

  • Casual Listener
  • Plan Premium Country Poland  Device Phone - Lenovo/ Computer Operating System Windows 10   My Question or Issue  It's third time I am writing it, because of all the issues my...
  • lwz6yr-2h_gp
  • Casual Listener
  • 330 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 330 Views
  • 1 replies
  • 0 likes

Need help

Today i bought Spotify premium with my friend's credit card then i use premium for 5 or 6 hours maybe then my account logout itselfs and says username or password is false. I cant reset my password too because when i click reset button it says email ...

  • Casual Listener
  • Today i bought Spotify premium with my friend's credit card then i use premium for 5 or 6 hours maybe then my account logout itselfs and says username or password is false. I cant reset my password t...
  • Artitu
  • Gig Goer
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes