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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

80479 Views

28 replies

0 likes

  • 80479 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

101316 Views

9 replies

2 likes

Account
Login
  • 101316 Views
  • 9 replies
  • 2 likes

Superuser Contribution [FR] Comment changer d'adresse mail ?

Plan : FreeCountry : FRANCE DeviceSamsung Galaxy S7 & PC Operating SystemAndroid OreoWindows 10 My Question or Issue :Bonjour,Mon profil Spotify est lié à Facebook, et j'aimerai tout simplement changer l'adresse email ainsi que ma date de naissance. ...

Newbie

Plan : Free Country : FRANCE   Device Samsung Galaxy S7 & PC  Operating System Android Oreo Windows 10   My Question or Issue : Bonjour, Mon profil Spotify est lié ...

osornios

Spotify Star

11450 Views

2 replies

0 likes

Account
Free
Login
  • 11450 Views
  • 2 replies
  • 0 likes

Old Facebook account doesn't exist

PlanPremiumCountry UKDevice(iPhone Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI cant access my spotify account on my ipad as its linked to an old facebook which i dont have access to anymore. I cant access the email a...

Newbie

Plan Premium Country  UK Device (iPhone 😎 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I cant access my spotify account on my ipad as its ...

Jose_M

Spotify Star

521 Views

1 replies

0 likes

Account
Login
  • 521 Views
  • 1 replies
  • 0 likes

spotify account credit card hacked

A few weeks ago, one of my credit cards had to be disabled because somehow someone was able to access it and tried to defraud me. After the card was disabled, I chose another credit card to pay for spotify with. Now this card has also been hacked and...

Newbie

   A few weeks ago, one of my credit cards had to be disabled because somehow someone was able to access it and tried to defraud me. After the card was disabled, I chose another credit car...

Jose_M

Spotify Star

1900 Views

1 replies

0 likes

Account
Security
Subscription
  • 1900 Views
  • 1 replies
  • 0 likes

Solved!! Delete and create a new account

HeyI wanted to change my username and realized I could only do so by deleting my account and creating a new account under the name I want.I have a premium account. The question is, if I delete my account, can I create a new account with the new usern...

Casual Listener

Hey I wanted to change my username and realized I could only do so by deleting my account and creating a new account under the name I want. I have a premium account. The question is, if I delete my...

Billy-J

Spotify Star

50097 Views

1 replies

1 likes

Account
Login
Premium
  • 50097 Views
  • 1 replies
  • 1 likes

Sorry, couldn't find that. -Solved-

Hello Spotify Community, I'm having trouble using the web browser player on my desktop computer to listen to Spotify. I get the message "Sorry, couldn't find that." on my browser when I login to hear music. Screenshot attached. UpdateWhat hasn't work...

Regular

Hello Spotify Community,   I'm having trouble using the web browser player on my desktop computer to listen to Spotify. I get the message "Sorry, couldn't find that." on my browser when I logi...

Sebasty

Community Legend

28770 Views

16 replies

2 likes

Login
Premium
  • 28770 Views
  • 16 replies
  • 2 likes

No response from account-details-changed@spotify.com

I got a email from spotify saying my email has been changed, and to emailaccount-details-changed@spotify.comif I do not recognise it. I didn't change my email address, so it must be somebody else, but now I cannot even log in with that email address....

Newbie

  I got a email from spotify saying my email has been changed, and to email account-details-changed@spotify.com if I do not recognise it.   I didn't change my email address, so i...

Billy-J

Spotify Star

5755 Views

1 replies

0 likes

Account
  • 5755 Views
  • 1 replies
  • 0 likes

Forgot my account and E mail, please help because i'm still premium.

Hey guys i forgot my account details and i was trying to cancel my premium account because i don't needed it anymore. Anyways i was trying to recover it and i had no idea what e mail i put into it but i still remember my name of the account. But then...

Regular

Hey guys i forgot my account details and i was trying to cancel my premium account because i don't needed it anymore. Anyways i was trying to recover it and i had no idea what e mail i put into it bu...

RayTheLiquor

Regular

1205 Views

9 replies

0 likes

Account
Login
Premium
  • 1205 Views
  • 9 replies
  • 0 likes

Superuser Contribution Sorry, could't find that.

PlanFreeCountryUSA DeviceWindows laptopOperating SystemWindows 10 My Question or Issue When I try to open the Web Player, I keep getting a "Login to Spotify" page, and when I click the button it opens a new window that says, "Sorry, couldn't find tha...

Casual Listener

Plan Free Country USA  Device Windows laptop Operating System Windows 10   My Question or Issue  When I try to open the Web Player, I keep getting a "Login to Spotify" page, ...

OGKiiski

Casual Listener

1001 Views

4 replies

0 likes

Account
Free
Login
Other
  • 1001 Views
  • 4 replies
  • 0 likes

Superuser Contribution Temporary disabling of profile

I would like to request a feature in spotify which allows users to temporary disable tracking of data.This would be helpful if you want to allow your family or friends to listen to your account without affecting your music profile. This could also be...

Newbie

I would like to request a feature in spotify which allows users to temporary disable tracking of data. This would be helpful if you want to allow your family or friends to listen to your account wit...

TomLegend

Spotify Legend

1819 Views

1 replies

0 likes

  • 1819 Views
  • 1 replies
  • 0 likes

No more Facebook account

PlanPremiumCountry BrazilDeviceDesktop, Galaxy J2Operating SystemWin10, Android My Question or Issue Hi there,So, when I started at Spotify I had a Facebook account. I became Premium with this account. But now I ended my Fb accnt. And when I open my ...

Newbie

Plan Premium Country  Brazil Device Desktop, Galaxy J2 Operating System Win10, Android   My Question or Issue  Hi there, So, when I started at Spotify I had a Facebook accou...

Jose_M

Spotify Star

506 Views

1 replies

0 likes

Account
Other
  • 506 Views
  • 1 replies
  • 0 likes

Playback Interuppted -possible bug?

PlanPremiumCountry UKDeviceIPHONE 7plus My Question or Issueeverynow and then I seem to have someone connect to my Spotify account and use it to play music, I have a family subscription and I’m not the account holder for that subscription but it’s ju...

Newbie

Plan Premium Country  UK Device IPHONE 7plus     My Question or Issue everynow and then I seem to have someone connect to my Spotify account and use it to play music, I have a...

Loxer

Community Legend

483 Views

1 replies

0 likes

Account
Security
Subscription
  • 483 Views
  • 1 replies
  • 0 likes

Solved!! [Account] Change Username

is there any way to change that random username?PlanPremiumCountry TRDevice(iPhone 8, PC)Operating System(iOS 10, Windows 10)My Question or Issue About User Name change

Casual Listener

is there any way to change that random username? Plan Premium Country  TR Device (iPhone 8, PC) Operating System (iOS 10, Windows 10) My Question or Issue  About User Name change

Billy-J

Spotify Star

1060 Views

3 replies

0 likes

Account
Login
Other
  • 1060 Views
  • 3 replies
  • 0 likes

Solved!! All my playlists are gone

My Question or Issue I was going to listen to my music, but had to log in.. when logged in, ALL my playlists where gone? How do I get them back? I tried to log in with Facebook, I tried to reset my password for my username and log in with that.. my b...

Casual Listener

    My Question or Issue  I was going to listen to my music, but had to log in.. when logged in, ALL my playlists where gone? How do I get them back? I tried to log in with Facebook...

Nico

Community Legend

1119 Views

5 replies

0 likes

Account
  • 1119 Views
  • 5 replies
  • 0 likes

Change country - not working

So my dad just bought a Family subscription. I am on vacation and I created a profile but I can't add myself using the invite. I think the root cause is that when I created my profile, Spotify defaulted to the country I was in (Denmark). Now having r...

Casual Listener

So my dad just bought a Family subscription. I am on vacation and I created a profile but I can't add myself using the invite. I think the root cause is that when I created my profile, Spotify defaul...

Nico

Community Legend

795 Views

3 replies

0 likes

Account
  • 795 Views
  • 3 replies
  • 0 likes

Superuser Contribution Deleting my songs at 3 AM

I was up late doing some digital art practice to pass the time, and I noticed that the "dowloading songs" icon popped up several times in a row, so I checked the thing at the top of the playlist that shows how many songs are in it, and started counti...

Casual Listener

I was up late doing some digital art practice to pass the time, and I noticed that the "dowloading songs" icon popped up several times in a row, so I checked the thing at the top of the playlist that...

Guido

Spotify Legend

1065 Views

5 replies

0 likes

Other
Premium
  • 1065 Views
  • 5 replies
  • 0 likes

Superuser Contribution Login failed - Enjoying your trip? To listen abroad....

PlanPremiumCountry CanadaDeviceIphone 6S plusOperating SystemIos 11.2.6 My Question or Issue Spotify thinks im traveling abroad and now won't let me login?? Very frustrated right now. My spotify account email is *snip*

Casual Listener

Plan Premium Country  Canada Device Iphone 6S plus Operating System Ios 11.2.6   My Question or Issue  Spotify thinks im traveling abroad and now won't let me login...

Daisy

Spotify Legend

1185 Views

1 replies

0 likes

Login
  • 1185 Views
  • 1 replies
  • 0 likes

Wrong picture for Discover Weekly playlist

PlanPremiumCountry United States Device(iPhone 7, Macbook late 2017, Windows 10 PC) My Question or IssueMy discover weekly playlist is showing my profile photo from 2 years ago. I've read some other threads which said to simply disconnect Facebook fr...

Casual Listener

Plan Premium Country  United States   Device (iPhone 7, Macbook  late 2017, Windows 10 PC)   My Question or Issue My discover weekly playlist is showing my profile photo ...

Keanu_C

Community Legend

485 Views

1 replies

0 likes

Account
  • 485 Views
  • 1 replies
  • 0 likes

I've changed country but I want to listen to songs from my home country.

PlanPremiumCountryAustralia DeviceSamsung Galaxy Note 8Operating SystemWindows 10 and Linux (Ubuntu) My Question or Issue I moved to Australia and updated my payment information with my credit card from here (Australia). But I would like to continue ...

Newbie

Plan Premium Country Australia  Device Samsung Galaxy Note 8 Operating System Windows 10 and Linux (Ubuntu)   My Question or Issue  I moved to Australia and updated my paymen...

Keanu_C

Community Legend

481 Views

1 replies

1 likes

Account
  • 481 Views
  • 1 replies
  • 1 likes

Impossible de se connecter sur l'application

Bonjour, En rentrant mes identifiants de connexion sur l'application iPhone, il est indiqué "Nous rencontrons des problèmes. Merci de réessayer plus tard". Cela fait plusieurs jours que ce même message s'affiche. Lorsque j'essaie de réinitialiser mon...

Newbie

Bonjour,   En rentrant mes identifiants de connexion sur l'application iPhone, il est indiqué "Nous rencontrons des problèmes. Merci de réessayer plus tard". Cela fait plusieurs jours que ce m...

osornios

Spotify Star

3113 Views

1 replies

0 likes

Login
  • 3113 Views
  • 1 replies
  • 0 likes

cant log in with my facebook account anymore!

PlanFree/Premium Country netherlandsDeviceall devicesOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue since the last update in cant log in with my facebook anymore. it gives me a error with the wrong password/username or t...

Casual Listener

Plan Free/Premium  Country  netherlands Device all devices Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  since the last update in...

Jose_M

Spotify Star

663 Views

3 replies

0 likes

Account
Login
  • 663 Views
  • 3 replies
  • 0 likes