Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Newbie
  • 393250 Views
  • 935 replies
  • 107 likes
  • Account
  • 393250 Views
  • 935 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1169813 Views
  • 119 replies
  • 112 likes
  • Account
  • 1169813 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98537 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98537 Views
  • 68 replies
  • 10 likes

Give all my songs back! All are gone and strange songs are saved!

Spotify Username*snip* PlanPremium CountryHong Kong DeviceAll devices Operating SystemAll system My Question or Issue I always save my songs and the song will be automatically downloaded in my iPhone app. When I was playing my songs as usual, I sudde...

  • Newbie
  • Spotify Username *snip*   Plan Premium   Country Hong Kong   Device All devices   Operating System All system   My Question or Issue   I always save my ...
  • Maxim
  • Spotify Star
  • 332 Views
  • 1 replies
  • 1 likes
  • 332 Views
  • 1 replies
  • 1 likes

Can't find my account and I want to retrieve it!!!

Spotify Username;????? Plan: Premium Country: Netherlands Device: Samsung Galaxy S9+Operating SystemAndroid My Question or Issue Suddenly I did not have access to my spotify account. I had a refunded payment once and ever since I can not log back int...

  • Casual Listener
  • Spotify Username;?????   Plan: Premium   Country: Netherlands   Device: Samsung Galaxy S9+ Operating System Android  My Question or Issue  Suddenly I did not have a...
  • i4_e5-013tatn
  • Newbie
  • 749 Views
  • 1 replies
  • 0 likes
  • 749 Views
  • 1 replies
  • 0 likes

Promoção de 3 meses por R$16,90

Olá. Adquiri o premium por 3 meses através de uma promoção de 16,90. Efetuiei o pagamento e recebi o recibo. Porém no app ainda minha conta é free. Já conferi o nome do usuário e está tudo certo. Gostaria de uma solução rápida, pois já efetuei o paga...

  • Casual Listener
  • Olá. Adquiri o premium por 3 meses através de uma promoção de 16,90. Efetuiei o pagamento e recebi o recibo. Porém no app ainda minha conta é free. Já conferi o nome do usuário e está tudo certo. Gos...
  • Bittencourt
  • Spotify Star
  • 1989 Views
  • 5 replies
  • 0 likes
  • 1989 Views
  • 5 replies
  • 0 likes

None of your facebook friends are on spotify?

Spotify UsernameDaniel GuersteinPlanPremium DeviceDell laptop.. win10 \ galaxy s7 My Question or Issue app doesn't sync with my facebook friends, and says that none of them are on spotify (which, obviously, i know is wrong) Solution?Thanks.

  • Newbie
  • Spotify Username Daniel Guerstein Plan Premium   Device Dell laptop.. win10 \ galaxy s7   My Question or Issue  app doesn't sync with my facebook friends, and says that none o...
  • user-removed
  • Not applicable
  • 559 Views
  • 1 replies
  • 0 likes
  • 559 Views
  • 1 replies
  • 0 likes

Recover account with new phone

Spotify Username enterprisebrent74 PlanPremiumCountry USDevice(iPhone 6sOperating System(iOS 10? My Question or Issue I recently got a new phone and downloaded the app and expected to see my old playlists. I didn't see it there. I had to re-register ...

  • Casual Listener
  • Spotify Username enterprisebrent74   Plan Premium Country  US Device (iPhone 6s Operating System (iOS 10?   My Question or Issue  I recently got a new phone and d...
  • deGrasse
  • Gig Goer
  • 430 Views
  • 3 replies
  • 0 likes
  • Premium
  • 430 Views
  • 3 replies
  • 0 likes

Superuser Contribution 2 accounts with the same username

Hey, i buy the premium version with the mail *snip* and then I found out that there is another account wich log on with my Facebook.i can’t log in in the computer only with web but I can’t delete this account.idk why

  • Visitor
  • Hey,    i buy the premium version with the mail *snip*  and then I found out that there is another account wich log on with my Facebook. i can’t log in in the computer  only ...
  • Alfredo
  • Roadie
  • 520 Views
  • 3 replies
  • 0 likes
  • 520 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Unrecognized spotify fee on credit card

On May 6th I've received an email reporting that my student discount would be ending on the following days. However, I didn't had time to renew it at that moment. Then, last sunday, May 13th, I received a monthly fee discount on my credit card with t...

  • Casual Listener
  • On May 6th I've received an email reporting that my student discount would be ending on the following days. However, I didn't had time to renew it at that moment.   Then, last sunday, May 13th...
  • Melody
  • Spotify
  • 1018 Views
  • 3 replies
  • 0 likes
  • Account
  • 1018 Views
  • 3 replies
  • 0 likes

Superuser Contribution Due account stessa carta di credito

Vorrei iniziare il periodo di prova a 0,99€ di tre mesi su due account diversi ma con la stessa carta di credito e non riesco. Come posso fare? Non ho altre carte di credito, nè una carta PayPal

  • Newbie
  • Vorrei iniziare il periodo di prova a 0,99€ di tre mesi su due account diversi ma con la stessa carta di credito e non riesco. Come posso fare? Non ho altre carte di credito, nè una carta PayPal
  • SergioDavid
  • Roadie
  • 2368 Views
  • 1 replies
  • 0 likes
  • 2368 Views
  • 1 replies
  • 0 likes

Superuser Contribution E-mailadres & wachtwoord vergeten

Ik weet mijn e-mailadres en wachtwoord niet meer.. Mijn gebruikersnaam weet ik wel. Hoe kan ik dit oplossen? Heb namelijk ook een abonnement lopen op het account, dus hulp is heel erg welkom!!

  • Newbie
  • Ik weet mijn e-mailadres en wachtwoord niet meer.. Mijn gebruikersnaam weet ik wel. Hoe kan ik dit oplossen? Heb namelijk ook een abonnement lopen op het account, dus hulp is heel erg welkom!!
  • SergioDavid
  • Roadie
  • 1405 Views
  • 1 replies
  • 0 likes
  • 1405 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hola, necesito ayuda!

Necesito ayuda!, Saben que he comprado cuenta premium a una cuenta x recién creada asociada a mi cuenta Google creo, ya que no cree correo, y ahora no se los datos, me desconecté pensando que saldría algun dato de mi cuenta, y la he perdido con premi...

  • Newbie
  • Necesito ayuda!, Saben que he comprado cuenta premium a una cuenta x recién creada asociada a mi cuenta Google creo, ya que no cree correo, y ahora no se los datos, me desconecté pensando que saldría...
  • SergioDavid
  • Roadie
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't join the family plan because of wrong address

I was recently invited for a family plan but inserted the wrong address. I do live in the same address. Now I'm trying to make an account with the same email with the correct address, but Spotify isn't allowing me to do it. How can I fix this?Thanks ...

  • Newbie
  • I was recently invited for a family plan but inserted the wrong address. I do live in the same address. Now I'm trying to make an account with the same email with the correct address, but Spotify isn...
  • Sunildevin
  • Newbie
  • 5104 Views
  • 2 replies
  • 1 likes
  • 5104 Views
  • 2 replies
  • 1 likes

My saved songs disappeared

Spotify UsernamejoanamdpcarvalhoPlanPremium My Question or Issue When I logged in to my account, I noticed all my songs and playlists were gone, it's as if my account is different. I've logged on and off several times and re installed the app on my p...

  • Casual Listener
  • Spotify Username joanamdpcarvalho Plan Premium    My Question or Issue  When I logged in to my account, I noticed all my songs and playlists were gone, it's as if my account is d...
  • JMC01
  • Casual Listener
  • 2094 Views
  • 4 replies
  • 0 likes
  • Account
    Other
    Premium
  • 2094 Views
  • 4 replies
  • 0 likes

Superuser Contribution Me solicita el pago de mi suscripción anticipado

Tenía spotify Premium individual me hicieron el cargo de el mes de mayo y a los pocos días cambie a familiar y me descontaron el spotify familiar de mi tarjeta , no ah pasado el mes y me están solicitando el pago!!

  • Newbie
  • Tenía spotify Premium individual me hicieron el cargo de el mes de mayo y a los pocos días cambie a familiar y me descontaron el spotify familiar de mi tarjeta , no ah pasado el mes y me están solici...
  • SergioDavid
  • Roadie
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account/Login

So, I've had this Spotify account for a couple of months now and I've been using It with no problems until now, Now since I have premium it asked me to confirm my email but I no longer have access to that email and I did put in one email I can't get ...

  • Newbie
  • So, I've had this Spotify account for a couple of months now and I've been using It with no problems until now, Now since I have premium it asked me to confirm my email but I no longer have access to...
  • SergioDavid
  • Roadie
  • 324 Views
  • 1 replies
  • 0 likes
  • 324 Views
  • 1 replies
  • 0 likes

Superuser Contribution Aile için premium adres sorunu

Bir aydır 5 arkadaşımla aile premium kullanıyordum adres olarak bi sıkıntı yoktu ancak ay başı geldiğinde hepsini üyelikten çıkardı otomatik olarak ve şu an ekleyemiyorum aileye katılamadın diye bir hata veriyor yardımcı olabilir misiniz?

  • Newbie
  • Bir aydır 5 arkadaşımla aile premium kullanıyordum adres olarak bi sıkıntı yoktu ancak ay başı geldiğinde hepsini üyelikten çıkardı otomatik olarak ve şu an ekleyemiyorum aileye katılamadın diye bir ...
  • SergioDavid
  • Roadie
  • 396 Views
  • 1 replies
  • 0 likes
  • 396 Views
  • 1 replies
  • 0 likes

Superuser Contribution How long are playlists backed up for?

The only playlists I have the option to restore are from less than a year ago. Does Spotify only backup playlists that have been deleted within a certain amount of time?

  • Newbie
  • The only playlists I have the option to restore are from less than a year ago. Does Spotify only backup playlists that have been deleted within a certain amount of time? 
  • SergioDavid
  • Roadie
  • 328 Views
  • 1 replies
  • 0 likes
  • Account
  • 328 Views
  • 1 replies
  • 0 likes

Superuser Contribution "Songs" Section

Okay, I'm confused. In "Your Library", the section "Songs" isn't making any sense to me. What exactly is that section for?? The fact of the matter is that 75% of the songs in there, I've never even heard of let alone played. Same with the artists tha...

  • Casual Listener
  • Okay, I'm confused. In "Your Library", the section "Songs" isn't making any sense to me. What exactly is that section for?? The fact of the matter is that 75% of the songs in there, I've never even h...
  • SergioDavid
  • Roadie
  • 525 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
  • 525 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't change my country from the account

Hi guys, I can't change the country from my profile account. The flag that allows changing it just doesn't work. I need it in order to update my credit card!

  • Newbie
  • Hi guys,   I can't change the country from my profile account. The flag that allows changing it just doesn't work. I need it in order to update my credit card!
  • SergioDavid
  • Roadie
  • 253 Views
  • 1 replies
  • 0 likes
  • Account
  • 253 Views
  • 1 replies
  • 0 likes

Superuser Contribution elk gezinslid heeft zijn eigen account is het mogelijk een gezamenlijk account aan te maken

Nu heeft ieder gezinslid een eigen account maar we hebben nog plaats voor twee accounts. Is het mogelijk een gezamenlijk gezinsaccount aan te maken?

  • Newbie
  • Nu heeft ieder gezinslid een eigen account maar we hebben nog plaats voor twee accounts. Is het mogelijk een gezamenlijk gezinsaccount aan te maken?
  • SergioDavid
  • Roadie
  • 325 Views
  • 1 replies
  • 0 likes
  • Account
  • 325 Views
  • 1 replies
  • 0 likes