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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1550 Views
  • 0 replies
  • 7 likes
  • Security
  • 1550 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 445566 Views
  • 970 replies
  • 108 likes
  • Account
  • 445566 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1198906 Views
  • 119 replies
  • 116 likes
  • Account
  • 1198906 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 108200 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108200 Views
  • 70 replies
  • 11 likes

Artist Claim

I Recently added music to Spotify through Ditto under an artist name that has been used by another artist. Athens problem is that the music I uploaded now comes under that other artists profile which then doesn't make me able to claim my artist page ...

  • Newbie
  • I Recently added music to Spotify through Ditto under an artist name that has been used by another artist. Athens problem is that the music I uploaded now comes under that other artists profile which...
  • Maxim
  • Spotify Star
  • 449 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 449 Views
  • 1 replies
  • 0 likes

Superuser Contribution Compartir Cuenta

Hola, BuenasTengo una duda: Mi duda es que si es legal compartir una misma cuenta con tus amigos o familiares. Gracias y Saludos.

  • Casual Listener
  • Hola, Buenas Tengo una duda: Mi duda es que si es legal compartir una misma cuenta con tus amigos o familiares.    Gracias y Saludos.  
  • Alfredo
  • Roadie
  • 859 Views
  • 5 replies
  • 0 likes
  • 859 Views
  • 5 replies
  • 0 likes

Superuser Contribution Reduce premium cost

My Question or Issue I’m on a Spotify premium trial, and I’m enjoying it. However, when it’s over I will not renew. If the price point were a little lower (perhaps $5/month), I would. How many others out there think the same?

  • Newbie
  •     My Question or Issue   I’m on a Spotify premium trial, and I’m enjoying it. However, when it’s over I will not renew. If the price point were a little lower (perhaps $5/month),...
  • Alfredo
  • Roadie
  • 1566 Views
  • 3 replies
  • 0 likes
  • 1566 Views
  • 3 replies
  • 0 likes

Superuser Contribution Two accounts with one email

PlanPremiumDeviceCat s60 and laptopOperating System Android, Windows 10 My Question or Issue So Spotify decided to make a new account for me with random numbers and made that one a premium, i still have the old one that wasn't numbera but that one do...

  • Casual Listener
  • Plan Premium Device Cat s60 and laptop Operating System  Android, Windows 10   My Question or Issue  So Spotify decided to make a new account for me with random numbers and mad...
  • Alfredo
  • Roadie
  • 406 Views
  • 3 replies
  • 0 likes
  • 406 Views
  • 3 replies
  • 0 likes

Superuser Contribution [Your Music] Increase maximum Songs allowed in Your Music

PlanFree/PremiumCountry irrelavantDeviceirrelavantOperating Systemirrelavanta My Question or IssueI have noticed that my devices can be controlled by other people on my WiFi. Now at home this is not a problem, but like many, I also visit public WiFi ...

  • Casual Listener
  • ...y WiFi. Now at home this is not a problem, but like many, I also visit public WiFi networks. Now if I do this, and I am using Spotify, does that mean I am opening up my devices for anyone on that WiFi n...
  • Alfredo
  • Roadie
  • 614 Views
  • 7 replies
  • 0 likes
  • 614 Views
  • 7 replies
  • 0 likes

Superuser Contribution Device interruption safeguard

PlanPremiumCountry USDevice Operating System My Question or Issue I have a smart speaker at home connected to my spotify and sometimes people at home will use it while I'm listening and kick me off. Would it be possible to specify one device as a pri...

  • Casual Listener
  • Plan Premium Country  US Device   Operating System     My Question or Issue   I have a smart speaker at home connected to my spotify and sometimes people at home w...
  • Alfredo
  • Roadie
  • 438 Views
  • 4 replies
  • 0 likes
  • Account
    Other
  • 438 Views
  • 4 replies
  • 0 likes

Superuser Contribution Card chargesd but no email receipt and still not in premium

I subscribe to promo using my card. The payment already charged but no email receipt. And when I got log in to my spotify account it was not in premium. Please help me. Thank you.Nelson Ramos*snip*

  • Visitor
  • I subscribe to promo using my card. The payment already charged but no email receipt. And when I got log in to my spotify account it was not in premium. Please help me.   Thank you. Nelson Ra...
  • Alfredo
  • Roadie
  • 471 Views
  • 4 replies
  • 0 likes
  • 471 Views
  • 4 replies
  • 0 likes

recover playlist

PlanFree/PremiumCountry the Netherlands Devicesamsung s5Operating Systemandroid My Question or Issue Cannot recover playlist, my account has been reactivated after being hacked

  • Newbie
  • Plan Free/Premium Country the Netherlands   Device samsung s5 Operating System android   My Question or Issue  Cannot recover playlist, my account has been reactivated after ...
  • arielleshriver
  • Composer
  • 353 Views
  • 1 replies
  • 0 likes
  • Other
    Subscription
    Unlimited
  • 353 Views
  • 1 replies
  • 0 likes

facebook

I accidentialy created a new account through facebook. And now i cant connect my old spotify account to facebook. How do i delet the account created through facebook? And how do i connect my old spotify account to facebook?

  • Newbie
  • I accidentialy created a new account through facebook. And now i cant connect my old spotify account to facebook. How do i delet the account created through facebook? And how do i connect my old spot...
  • Noah
  • Spotify Star
  • 414 Views
  • 1 replies
  • 0 likes
  • Account
  • 414 Views
  • 1 replies
  • 0 likes

Superuser Contribution Aucune connexion internet détectée

PlanFree/PremiumCountry France DevicePCOperating SystemWindows My Question or Issue Bonjour, Depuis 1 semaine Spotify ne détecte plus de connexion internet, je ne peux donc pas utiliser l'application ni faire de mise à jour.Screenshot : http://prntsc...

  • Regular
  • Plan Free/Premium Country  France   Device PC Operating System Windows   My Question or Issue   Bonjour,  Depuis 1 semaine Spotify ne détecte plus de connexion i...
  • Alfredo
  • Roadie
  • 7544 Views
  • 7 replies
  • 1 likes
  • 7544 Views
  • 7 replies
  • 1 likes

Superuser Contribution Transfert playlist

Hello, I created an account with facebook but I no longer have facebook so I would like to know if it is possible to transfer all my playlists to my new account

  • Newbie
  •   Hello, I created an account with facebook but I no longer have facebook so I would like to know if it is possible to transfer all my playlists to my new account 
  • meahtenoha
  • Spotify
  • 636 Views
  • 2 replies
  • 0 likes
  • Account
  • 636 Views
  • 2 replies
  • 0 likes

Can I use several accounts in a family plan for myself?

PlanPremiumCountry USA Device(Windows PC and iPhone SE)Operating System Windows 10 and iOS 11.3(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Premium Country USA   Device (Windows PC and iPhone SE) Operating System Windows 10 and iOS 11.3 (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • KeffD
  • Casual Listener
  • 276 Views
  • 1 replies
  • 0 likes
  • Account
  • 276 Views
  • 1 replies
  • 0 likes

Free trial in another country can’t open in Canada

PlanFree trial from years agoCountry Canada My Question or Issuehey! So when Spotify was first available in the USA I happened to be working there and got a free trial. Now that I can get Spotify in Canada it is blocking me from logging in as I am no...

  • Newbie
  • Plan Free trial from years ago Country  Canada   My Question or Issue hey!  So when Spotify was first available in the USA I happened to be working there and got a free trial. N...
  • Loxer
  • Community Legend
  • 406 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
  • 406 Views
  • 1 replies
  • 0 likes

Where is "your Library"?

Hello everyone,I have a question, hope you could help me. How can you access your Library?For example, when you save a song to your Library, where can you find it?Thanks,Ann

  • Newbie
  • Hello everyone, I have a question, hope you could help me.  How can you access your Library? For example, when you save a song to your Library, where can you find it? Thanks, Ann
  • Noah
  • Spotify Star
  • 10477 Views
  • 1 replies
  • 2 likes
  • Other
  • 10477 Views
  • 1 replies
  • 2 likes

Solved!! move to different country and start new account

PlanFree/Premium (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I'm moving to a different country and I understand i must cancel my current account and create a new one in the new location. Will i be able to "save" my current play list ...

  • Newbie
  • Plan Free/Premium   (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I'm moving to a different country  and I understand i must cancel my current account...
  • Bethany_Dawn
  • Community Legend
  • 5017 Views
  • 1 replies
  • 0 likes
  • Account
  • 5017 Views
  • 1 replies
  • 0 likes

Superuser Contribution Amazon fire stick

I recently got an Amazon Fire Stick and am having trouble connecting my Spotify account to it. I can access the login page fine and I know I can cast the music from one of my devices; however, there is a problem with that. I am using my Fire Stick on...

  • Newbie
  • I recently got an Amazon Fire Stick and am having trouble connecting my Spotify account to it. I can access the login page fine and I know I can cast the music from one of my devices; however, there ...
  • SergioDavid
  • Roadie
  • 558 Views
  • 1 replies
  • 0 likes
  • Login
  • 558 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't find Storage option

HiOn my first installation of spotify on my phone it has the storage option but i deleted all the data of my phone. Then when i installed spotify again. I couldn't find the storage option T~T

  • Newbie
  • Hi On my first installation of spotify on my phone it has the storage option but i deleted all the data of my phone. Then when i installed spotify again. I couldn't find the storage option T~T
  • SergioDavid
  • Roadie
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium account problems

PlanPremiumCountry TurkeyDevice(iPhone 7)Operating System(iOS 10) My Question or Issue Hi, I’m from Turkey. Today I paid premium price but my account still free plan . what can i do, please help

  • Newbie
  • Plan Premium Country  Turkey Device (iPhone 7) Operating System (iOS 10)   My Question or Issue  Hi, I’m from Turkey. Today I paid premium price but my account still free pla...
  • Melody
  • Spotify
  • 416 Views
  • 2 replies
  • 0 likes
  • 416 Views
  • 2 replies
  • 0 likes

People can't search me because my username is all numbers

My username is all numbers, making it difficult for others to search me on Spotify unless I give them my number username, which I obviously don't have memorized.This may have been caused by my unlinking of my Facebook and Spotify account last year. H...

  • Newbie
  • My username is all numbers, making it difficult for others to search me on Spotify unless I give them my number username, which I obviously don't have memorized. This may have been caused ...
  • Luke
  • Spotify Star
  • 366 Views
  • 1 replies
  • 0 likes
  • 366 Views
  • 1 replies
  • 0 likes

devices and acount

PlanPremiumCountryNL My Question or IssueWhy can't i login with my account on more devices, tablet, pc and mobile? I need to make a new password each time. Facebook account cancelled allready. New account made with premium, but still can't login onli...

  • Casual Listener
  • Plan Premium Country NL      My Question or Issue Why can't i login with my account on more devices, tablet, pc and mobile? I need to make a new password each time. Facebook acc...
  • gvolmer
  • Casual Listener
  • 337 Views
  • 2 replies
  • 0 likes
  • Premium
  • 337 Views
  • 2 replies
  • 0 likes