Two accounts with one email

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Two accounts with one email

l_xpiv-jtqp6
Casual Listener

Plan

Premium

Device

Cat s60 and laptop

Operating System 

Android, Windows 10

 

My Question or Issue

 So Spotify decided to make a new account for me with random numbers and made that one a premium, i still have the old one that wasn't numbera but that one doesn't have premium on it since the new numbers account. I tried to reset password but I don't get any email from the numbered account only now when I emptied my bank account to stop payments I got an email saying there were not enough funds to charge me for premium. Why do I have two accounts in the first place anyway? Change the username to numbers if you really need to but dont make a second account i cannot log in to, this is too confusing now. Please help. Thanks, *snip*

3 Replies

Re: Two accounts with one email

SergioDavid
Roadie

Hey @l_xpiv-jtqp6, welcome to the Community!

 

In this case, it'd be best to reach out to us here with your account info. Our team will help you clear up the confusion between your accounts as well as fix the Premium issue you're having.

 

Let us know how it goes.

 

Re: Two accounts with one email

l_xpiv-jtqp6
Casual Listener
I clickedon the link but it comes up with 404 error

Re: Two accounts with one email

Alfredo
Roadie

Hey @l_xpiv-jtqp6.

 

Sorry about the broken link. To contac the right team, try following these steps. You can also give us a shout via Twitter or Facebook.

 

Cheers.



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― Maria Augusta von Trapp
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