I don't have access to my Spotify email

[user-removed]

I need help accessing my Spotify account. I have $9.99 a month to have premium and I have been paying for 6 months which I haven't even used. I had Spotify on an old device and with my new phone I ha to make a new email and I can not remember my spotify information. I've contacted support and never got a response back. No I didn't log in using Facebook either.

[Maxim]

Hey @user-removed,

The Spotify Support team usually replies within 24-48 hours.

If you still have not gotten a reply:

• Did you get a confirmation email from the contact form? It should be similar to "Spotify Support Case #XXXXXXX". If so, reply back to that email and tell them you still need help.
• If you got an automated reply email telling you to check the help section or the Community, you need to reply back to it saying you still need help, even if it's from a no-reply address.
• If you never got an email, look in your spam folder to see if there is an email in there. Make sure you are checking the email account you used to sign up to Spotify. You can check your accounts email address here.