I have 2 accounts

[jnhowell]

When I signed up for premium I happened to be in Japan and just did it quickly on my phone. I thought I was going through my already established account via FB but turns out I set up a new one and I cant figure out if it even has an email linked to it because I only have it through the app.

[morgannamonett]

Hey! To try and start sorting everything out, try checking your subscription page. Your status should be Premium. If you're on Premium, try signing out and back into the app. If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

If you've tried all the steps above, please click here. We'll then take you through a survey to point you in the right direction: