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I have a Spotify premium account but I changed phones

I have a Spotify premium account but I changed phones

I keep getting ads and not non stop music . It continues to ask me to sign up after my free trial is over. Why do I have a free trial????!??
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1 Reply

Hi there,

Thanks for posting in the Community!

If you have a Premium subscription already, then it could be possible that after changing your phone devices you've accidentally opened a new account that is running without a subscription and thus the ads.  To find and login to your existing account you can see our tips here.

 

Hope this does the trick for you, reach out if you need more help!

Kiril Moderator
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