Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
I keep gettin gmy music paused and It's getting real anoying. I've changed my password already. IS there a way to kick off the people on my account?
I've just logged you off all devices so if you've changed your password to something really secure you should be able to stream in peace!
It seems to still bee pausing somehow. I think they may be logged in on an iPod or a Phone. Becasue it did not log out of my iPod just my computer. Sorry to be a bugaboo but it's getting kinda silly.
@monets wrote:
It seems to still bee pausing somehow. I think they may be logged in on an iPod or a Phone. Becasue it did not log out of my iPod just my computer. Sorry to be a bugaboo but it's getting kinda silly.
Did you change your password before the force logout? If not any devices which had cached the password will have just logged in again when the client was launched.
Peter
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
Yes I did. Should I change it again or do you want to log everyone off before I do?
I can see that there are no active sessions on your account. However, it does appear there are multiple devices with offline access.
As Peter mentioned above, it may be that someone has the password stored in their device and this is why you are still seeing that message.
Changing your password should do the trick. I would also recommend that we reset your offline device list to be extra safe. How does that sound?
Please note: Any playlists set for offline use will need to be resynced once your offline devices are reset.
That would be great. At this moment I am still getting kicked off.
Okay, everything seems to be alright now. 😄 Thanks so much. Changed all passwords aswell.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…