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I need help

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My bank shows that spotify charged my account but I can only use the radio, I uninstalled and done all the other stuff. I need help figuring out why it's not working
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Hey! Welcome to the community 🙂 

 

Is your account showing as premium on your online overview

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

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Hi, and welcome to the community!

Please note it can take some time for a premium subscription to activate across all devices.

1) Have you checked your Subscriptions page to make sure you are successfully premium?
2) Does Spotify desktop say 'Spotify premium' at the top?
3) Make sure you're logging in with the right account; it's very easy to have both facebook and Spotify details!

 

Anthony 🙂

This post was by Taylor - I do not work for Spotify!
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