I purchased spotify premium, but it isn't working

[ClareMorgan]

I subscribed and paid for spotify premium yesterday, but I still can't listen to songs that I have listened to more than 5 times and I still have a limit on the hours I can listen to. I have tried logging in and out of spotify, I have restarted my laptop twice, and I even downloaded spotify again. Please help. 

[abqmichaelj]

Looks like I picked the wrong day to upgrade as I'm having the same problems as all the others here. Besides doing the all of the above, I've posted a message on the contact form. I bet some folks back in Spotify tech are having an interesting day today. I hope they can work it out soon as this is sort of a bummer.

[Rsparno]

Im having the same problem as everyone else. Been a premium customer for over a year now, had to change my credit card number. Updated my pmt information, received the receipt and still dont have access to the premium features. Hopefully this will get sorted soon as it is beyond frustrating. Reached out to support, installed, reinstalled 2x now, nothings changed. 

[sbahra]

I am having the same problem.

[gj666]

This is getting a little ridiculous. I rely on this app for a business..

[sbahra]

I guess I'm going to switch to Rdio.

[kumquatwriter]

I am furious that I upgraded (after making sure there were no service outages, since I've heard a few horror stories) there's a known issue with upgrading your status. 90 seconds from free music indeed. I already submitted a ticket (I have the ticket # and my reciept). Thus far I have uninstalled all spotify related apps and clients, rebooted my phone and computer, cleared my cache, deleted all cookies, rebooted again, reinstalled all spotify apps and STILL am not seing my premium upgrade.

Put this obviously known and ongoing issue up instead of "All systems are up and feeling jolly good." I would not be nearly as angry about this had it been listed as an issue. The fact that there are so many threads on the topic of "Premium won't work," I will be surprised if I keep my service (assuming I should be able to use it!) for a second month. 

[bekk0]

I'm having the same issue, hope you guys get it fix soon because I'll be leaving the country tomorrow and I think I won't be having an Internet connection for at least 10 days... 😧

[David]

Hello.

As you have seen, there are a number of topics relating to this issue at the moment. We're still investigating.

There also seems to have been a number of older threads brought up from the depths, so it's probably best to focus this all in one place. I'm going to try and keep this thread updated. 

[sanwood68]

I checked my account just now and was greeted by a users agreement for the upgrade, and now my upgrade finally works!!

[xf4ze]

same as me

[abqmichaelj]

It works now. The problem was on the Spotify servers and not with any of my computers. Though I tried many fixes, it didn't clear up until Spotify fixed it at their end.

[chloeamelia]

I have a premium online account on my iphone, computer, and on the spotify account it says its an active premium account. I logged in onto my new ipad and it will only let me use the radio says it says i need to be a premium user to listen to tracks on my playlist. What is wrong? I used the same username and password as the one for my iphone...

[meahtenoha]

Hi chloeamelia - Right now your 'chloeameliastrasser' account only has an iPhone registered for offline use. 

Are you definitely signing in with that username? I'd try a quick clean reinstallation if you haven't already. 

[brandy_m88]

I saw other postings about users paying for Premium and not being able to access Premium features. Is this still going on? I just renewed my premium subscription today becasue I have a new bank card, but the mobile app is still saying that I need to be a premium member to access my music via the mobile app... I've logged out and back in several times, and I've uninstalled and reinstalled the app. How else do I fix this since I've already paid for the subscription?!

Thanks.

[brandy_m88]

I went and looked at my profile to make sure everything was still there from before renewing my subscription, and for some reason my phone information had been erased. Reentered, saved updates, and now I have mobile access.  🙂

[Peter__]

---

@brandy_m88 wrote:

I went and looked at my profile to make sure everything was still there from before renewing my subscription, and for some reason my phone information had been erased. Reentered, saved updates, and now I have mobile access.  🙂

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Glad its working!

Be sure to post back if you are having any more issues 🙂

Peter

[Debkatz]

I'm using Spotify on my on my iPhone 4. I'm having the same problem. I was kicked out of the premium program when I forgot to change my credit card info after someone hacked into my credit card account. I wasn't given a choice to update my credit card, I was just kicked out. Rude!

I immediately updated my credit card information, but the program on my iphone 4 still says I am only a free member. I have uninstalled the program twice and it still is not working. Please help.

[Debkatz]

After reading Brandy's comment above, I tried to get on the regular Spotify website using the web browser on my phone. However, the full website doesn't seem to be available on the phone!

So I couldn't do what she did unless I log onto my computer. It seems like you guys have some serious bugs that need to be fixed.

[David]

Hey there, Debkatz!

The website should be available on your mobile browser - If you're presented with an option to download the application, tap on "Read More" and you should be taken to the main website.

You also should have had an email sent to your account stating that the next payment was unable to be processed - It's possible this went to your Junk / Spam email filter.

[Debkatz]

David,

Thanks about the info on the "read more" thing. That was not intuitive at all.

Oh, I got the email from you guys. As soon as I got it I immediately updated my credit card information. I could've sworn it said that everything was alright but for some reason it still kicked me out of the premium program.

I had to RE-ENROLL in the premium program right now. That was the ONLY way I was able to finally play music on my phone again. I am not sure if I haven't in fact been charged twice for this month; I'll have to check.

The really frustrating thing is that I was kicked out of the premium program and simply informed of that fact, rather than getting an email warning me that I needed to update my credit card information or I would be kicked out.

The second problem was that despite following the link to update my credit card information, which I did, I was still not in the premium program but that wasn't made clear.

Please pass these issues on to your customer service, as I don't think it should be handled this way.

Thanks