I've been getting charged twice in one month for Spotify!!

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I've been getting charged twice in one month for Spotify!!

RashadC87
Newbie

October I was charged twice for Spotify Premium, once on the 23rd and again on the 30th. This also happened last month in November, I was charged once on the 23rd and then again on the 30th. I would like to find out how to fix this problem before it happens again in December. I only have one credit card on file so I don't know how i'm being double chaged. I have contacted my credit card company to dispute the transactions. Why am I being charged twice?!

1 Reply

Re: I've been getting charged twice in one month for Spotify!!

Daisy
Spotify Legend

Hey @RashadC87.

 

Welcome to the Spotify Community. Sorry to hear you're being double charged!

 

We recommend you have a look at this page and go through the steps. Since you mention you've been paying double, make sure to read through the 'Paying more than once a month' section. These steps should definitely help you out.

 

It would also be good to check out this article on how to find the possible second account. Let us know how you get on, we're here to help :)

 

Have a great day.

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