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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83710 Views

29 replies

0 likes

  • 83710 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

105208 Views

10 replies

3 likes

Account
Login
  • 105208 Views
  • 10 replies
  • 3 likes

Superuser Contribution Unable to change my email address

I've changed my Facebook email address long before creating a spotify account, But somehow my spotify account still uses my old email address, I've tried changing my email address on facebook but it's been two weeks now and I'm still stuck with that ...

Newbie

I've changed my Facebook email address long before creating a spotify account, But somehow my spotify account still uses my old email address, I've tried changing my email address on facebook but it'...

Katerina

Spotify Legend

2077 Views

3 replies

0 likes

Account
  • 2077 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Unauthorised token-exploit revenue farming on my account

PlanPremiumCountryAustralia My Question or IssueUnauthorised entry "Thunder" by R3XBEAT appeared in my Recently Played section, whom I believe is using some form of token exploit to gain access to my account and play the song in order to gain revenue...

Visitor

Plan Premium Country Australia   My Question or Issue Unauthorised entry "Thunder" by R3XBEAT appeared in my Recently Played section, whom I believe is using some form of token exploit to ...

Peter

Spotify Legend

3021 Views

2 replies

0 likes

Account
Security
  • 3021 Views
  • 2 replies
  • 0 likes

Superuser Contribution Offline unavailable on Android :(

PlanPremiumCountry DeviceXiaomi Redmi 3SOperating SystemAndroid Marshmellow My Question or IssueHello, so, I had one problemA few days ago I had reinstalled Spotify app, and after this, all music which I had downloaded, had shows in taskbar that it a...

Casual Listener

Plan Premium Country   Device Xiaomi Redmi 3S Operating System Android Marshmellow   My Question or Issue Hello, so, I had one problem A few days ago I had reinstalled Spotify ap...

Katerina

Spotify Legend

3902 Views

5 replies

0 likes

Premium
  • 3902 Views
  • 5 replies
  • 0 likes

Superuser Contribution Premium but no Music and Podcasts update in new Library

PlanPremiumCountryFranceDeviceHonorOperating SystemAndroid My Question or IssueI did update my app but I do not have this Library changes (https://androidcommunity.com/spotify-premium-brings-music-and-podcasts-together-in-new-library-20190613/) - is ...

Newbie

Plan Premium Country France Device Honor Operating System Android   My Question or Issue I did update my app but I do not have this Library changes (https://androidcommunity.com/spotif...

Katerina

Spotify Legend

1694 Views

3 replies

1 likes

Premium
  • 1694 Views
  • 3 replies
  • 1 likes

Superuser Contribution Premium Account Lost, Poor Customer Service

PlanPremiumCountryUSDeviceiPhone XROperating SystemiOS (most recent)My Question or Issue - - Account Lost, Terrible Customer Service.Hello. A few days ago my Premium account of 4+ years, under the account name "jochfeld" had kicked me off of the serv...

Casual Listener

Plan Premium Country US Device iPhone XR Operating System iOS (most recent) My Question or Issue - - Account Lost, Terrible Customer Service. Hello. A few days ago my Premium account of 4+ y...

Katerina

Spotify Legend

1541 Views

7 replies

3 likes

Account
Premium
Security
  • 1541 Views
  • 7 replies
  • 3 likes

Superuser Contribution Using a Canadian credit card in the UK

I started my spotify premium account in Canada and used my Canadian credit card as payment. I've recently moved to the UK and now my Canadian card isn't being accepted. If I use Canada as my location it doesn't accept the postal code (my Canadian ban...

Casual Listener

I started my spotify premium account in Canada and used my Canadian credit card as payment. I've recently moved to the UK and now my Canadian card isn't being accepted. If I use Canada as my location...

Katerina

Spotify Legend

1316 Views

3 replies

0 likes

Account
Premium
Subscription
  • 1316 Views
  • 3 replies
  • 0 likes

dual accounts. change email address?

Premium plan, no access, no idea what the password is, and cannot reset my own information because I am locked out of my old email accounts. cancel my free account and give me access to my premium

Newbie

Premium plan, no access, no idea what the password is, and cannot reset my own information because I am locked out of my old email accounts.   cancel my free account and give me access to my p...

OneByBoo

Roadie

649 Views

1 replies

0 likes

Account
  • 649 Views
  • 1 replies
  • 0 likes

How i remove my credit card from someone spotify account?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSomeone use my credit card to pay he s spotify account. How i remove my card from he s accoun...

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Someone...

Billy-J

Spotify Star

2804 Views

1 replies

0 likes

Account
  • 2804 Views
  • 1 replies
  • 0 likes

Someone else on my account

PlanFree/PremiumCountryAustralia Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen I’m on my account someone else logs onto it and changes the music and has added...

Newbie

Plan Free/Premium Country Australia  Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue...

Billy-J

Spotify Star

465 Views

1 replies

0 likes

Account
Login
Other
Security
  • 465 Views
  • 1 replies
  • 0 likes

Hacked account

PlanPremiumCountryIrelandDevice(iPhone Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi there my account has been hacked numerous times now, I’ve changed passwords, changed from family to duo and also looked at offline d...

Newbie

Plan Premium Country Ireland Device (iPhone 😎 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi there my account has been hacked numerous times n...

OneByBoo

Roadie

331 Views

1 replies

0 likes

Account
Security
  • 331 Views
  • 1 replies
  • 0 likes

All playlists are gone

PlanPremiumCountrySwedenDeviceSamsung Galaxy, PCOperating SystemAndroid Oreo, Windows 10 My Question or IssueHiI noticed the other day that some weird turkish music had been played on my account. I don't listen to Turkish music! So I did the right th...

Casual Listener

  Plan Premium Country Sweden Device Samsung Galaxy, PC Operating System Android Oreo, Windows 10   My Question or Issue Hi I noticed the other day that some weird turkish ...

OneByBoo

Roadie

419 Views

3 replies

0 likes

Account
Other
Premium
Security
  • 419 Views
  • 3 replies
  • 0 likes

Hulu no longer works

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueOkay so I had to change my payment method and ever since I havnt been able to use Hulu and wh...

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Okay so...

Billy-J

Spotify Star

541 Views

1 replies

0 likes

Account
  • 541 Views
  • 1 replies
  • 0 likes

Error Code 3 & missing playlists

Had the error code 3 issue when logging in with username (out of the blue recently, had previously always worked fine). Now that I log in with my email address to fix that issue, I seem to have lost all playlists. Recover playlist feature tells me I ...

Newbie

Had the error code 3 issue when logging in with username (out of the blue recently, had previously always worked fine).    Now that I log in with my email address to fix that issue, I see...

OneByBoo

Roadie

672 Views

1 replies

0 likes

Account
  • 672 Views
  • 1 replies
  • 0 likes

Superuser Contribution premium account disappeared

I've just signed up for a new spotify account and subscribe to premium using the promotion (0.99 for 3 months then 4.99/month for student rate) however after i paid for it using paypal, I tried to log in to the new account but it said my username/pas...

Visitor

  I've just signed up for a new spotify account and subscribe to premium using the promotion (0.99 for 3 months then 4.99/month for student rate)   however after i paid for it using payp...

Katerina

Spotify Legend

628 Views

3 replies

0 likes

Account
Login
Premium
Subscription
  • 628 Views
  • 3 replies
  • 0 likes

Superuser Contribution Mi cuenta fue hackeada/ My account was hacked

Queria entrar a mi cuenta y me salia que la contraseña o usuario no eran validos... voy a darle para restaurar mi contraseña y dice que no estaba registrado ninguna cuenta con mi correo, voy buscando en la bandeja de entrada y veo que alguein ha camb...

Visitor

Queria entrar a mi cuenta y me salia que la contraseña o usuario no eran validos... voy a darle para restaurar mi contraseña y dice que no estaba registrado ninguna cuenta con mi correo, voy buscando...

Katerina

Spotify Legend

933 Views

3 replies

0 likes

Security
  • 933 Views
  • 3 replies
  • 0 likes

Spotify student

Een tijdje terug heb ik alle gegevens ingestuurd die nodig zijn om spotify voor studenten te krijgen, maar ik heb deze gegevens perongelijk ingevult, terwijl ik ingelogd stond op het account van een vriendin. Die rond die zelfde tijd de student versi...

Newbie

  Een tijdje terug heb ik alle gegevens ingestuurd die nodig zijn om spotify voor studenten te krijgen, maar ik heb deze gegevens perongelijk ingevult, terwijl ik ingelogd stond op het account ...

OneByBoo

Roadie

456 Views

1 replies

0 likes

  • 456 Views
  • 1 replies
  • 0 likes

Superuser Contribution Personally Generated Playlists Dont Exist/ Dont work

I signed up for Spotify Premium a little over a week ago, and I have to say that I am pretty disappointed. Part of the reason I signed up for the service was for the generated playlists to my own music taste. I have not gotten a daily mix of any kind...

Newbie

I signed up for Spotify Premium a little over a week ago, and I have to say that I am pretty disappointed. Part of the reason I signed up for the service was for the generated playlists to my own mus...

Katerina

Spotify Legend

607 Views

2 replies

1 likes

Account
Premium
Subscription
Unlimited
  • 607 Views
  • 2 replies
  • 1 likes

Superuser Contribution change account country

PlanPremiumCountry My Question or Issue Hi, i would like change my country, i cancelled my subscription, but i'm not able to delete my credit card information, it's even necessary to wait to the subscription ends? i would like change it now, but on t...

Casual Listener

Plan Premium Country     My Question or Issue   Hi, i would like change my country, i cancelled my subscription, but i'm not able to delete my credit card information, it's even...

Katerina

Spotify Legend

563 Views

3 replies

0 likes

Account
  • 563 Views
  • 3 replies
  • 0 likes

Superuser Contribution Logged out, Can't Log Back In

Plan Premium Country USA Device MacBook Pro 2019, and iPhoneX Operating System iOS 10 My Question or Issue Last week, I was logged out of my Premium account on both my laptop and my iPhone app with no explanation (I made another account in order to p...

Visitor

Plan Premium Country USA   Device MacBook Pro 2019, and iPhoneX Operating System iOS 10   My Question or Issue Last week, I was logged out of my Premium account on bot...

Katerina

Spotify Legend

558 Views

2 replies

0 likes

Account
Login
  • 558 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can I have no Finnish music please?

PlanPremiumCountry DeviceAndroit and LinuxOperating System My Question or Issue Hi, My Discover Weekly is riddled with Finnish music that does not fit my taste well. Is there something wrong with the algorithm? Searching for "Finnish" turns up severa...

Casual Listener

Plan Premium Country   Device Androit and Linux Operating System     My Question or Issue   Hi, My Discover Weekly is riddled with Finnish music that does not fit my ta...

Katerina

Spotify Legend

650 Views

3 replies

0 likes

Other
  • 650 Views
  • 3 replies
  • 0 likes