Help - Accounts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

ribezaz
Spotify Star
2024-08-20 3:38:03 PM
4488 Views
0 replies
9 likes
Security

4488 Views
0 replies
9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Tonasj
Casual Listener
2021-12-02 12:42:22 AM
3 weeks ago
chiccawith2cs
Visitor
463935 Views
974 replies
110 likes
Account

463935 Views
974 replies
110 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

sigridmoen
Newbie
2014-01-04 3:50:59 PM
2023-04-11 7:23:05 AM
Not applicable
1205260 Views
119 replies
117 likes
Account

1205260 Views
119 replies
117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

alyssamagor19
Casual Listener
2020-03-26 6:44:28 AM
2024-10-08 9:00:30 AM
Maria
Moderator
112991 Views
72 replies
12 likes
Account
Login
Premium

112991 Views
72 replies
12 likes

Account bugged and many playlists are empty

So I put premium trial while I was in France(before I used to live in Greece) and it asked me to change my country and I changed it to France.Then I canceled my premium subscription and now when I try to access many playlists of friends they are show...

user-removed
Visitor
So I put premium trial while I was in France(before I used to live in Greece) and it asked me to change my country and I changed it to France. Then I canceled my premium subscription and now when I ...
2019-04-15 2:53:10 PM
2019-04-15 3:15:42 PM
Nico
Community Legend
424 Views
1 replies
0 likes
Account
Free
Subscription

424 Views
1 replies
0 likes

Cancelei o cartão!

Cancelei meu cartão ontem, o ultimo pagamento do Spotify foi realizado dia 12/04, essa semana farei outro cartão e substituirei o antigo para os próximos pagamentos, isso gera algum problema? Ou caso eu não coloque um novo cartão minha conta Premium ...

user-removed
Visitor
Cancelei meu cartão ontem, o ultimo pagamento do Spotify foi realizado dia 12/04, essa semana farei outro cartão e substituirei o antigo para os próximos pagamentos, isso gera algum problema? Ou caso...
2019-04-14 10:15:41 PM
2019-04-14 12:54:40 AM
Bittencourt
Spotify Star
340 Views
1 replies
0 likes
Premium

340 Views
1 replies
0 likes

Solved!! Turning off crossfade on playlists

PlanPremiumCountryUSADeviceGalaxy S9Operating SystemWindows 10 My Question or IssueSo I was listening to a playlist and noticed that the songs were fading into each other and thought that it was just two songs in one or that they were from the same a...

Entember
Casual Listener
Plan Premium Country USA Device Galaxy S9 Operating System Windows 10 My Question or Issue So I was listening to a playlist and noticed that the songs were fading into each other and...
2019-04-13 6:52:01 PM
2019-04-14 11:42:14 PM
Entember
Casual Listener
2953 Views
2 replies
0 likes
Account

2953 Views
2 replies
0 likes

I lost my account

When im checking my email yesterday, i got an email from you but it all write in Italian. By translated, it mean someone has changed my account email to another one. I've sent a mail to you to ask for disable my payment from that account but hear not...

user-removed
Visitor
When im checking my email yesterday, i got an email from you but it all write in Italian. By translated, it mean someone has changed my account email to another one. I've sent a mail to you to ask fo...
2019-04-13 3:25:34 AM
2019-04-14 9:48:25 PM
Jaelynkellis
Newbie
829 Views
2 replies
1 likes
Account

829 Views
2 replies
1 likes

In Canada and says my code for Google Home Mini has already been redeemed

PlanPremiumCountry Canada Device(iPhone XR Plus)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI tried to redeem my free code and they said it had already been used, so Google cancelled the order and told me to contact Sp...

weeziegirlca
Casual Listener
Plan Premium Country Canada Device (iPhone XR Plus) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I tried to redeem my free code and they ...
2019-04-13 9:54:40 PM
2019-04-14 8:34:36 PM
Mmy120
Newbie
563 Views
2 replies
1 likes
Free
Premium

563 Views
2 replies
1 likes

Solved!! Facebook keeps disconnecting from spotify

I disconnected my facebook from my spotify but decided to link them together again. I pressed recconect on my macbook and signed in with facebook but it continues to show my username and not my facebook name. When I log out of spotify on my macbook a...

hdrae
Newbie
I disconnected my facebook from my spotify but decided to link them together again. I pressed recconect on my macbook and signed in with facebook but it continues to show my username and not my faceb...
2019-04-14 9:45:20 AM
2019-04-14 8:09:55 PM
A_Musicophile
Community Legend
1559 Views
1 replies
4 likes
Account
Login
Other

1559 Views
1 replies
4 likes

Username is just numbers

PlanPremiumCountrySingaporeDeviceiPhone XROperating SystemiOS 10 My Question or IssueMy Facebook got disconnected from my account so my username is just random numbers. However, my Facebook cannot be reconnected even after logging in on all my device...

cyysher
Newbie
Plan Premium Country Singapore Device iPhone XR Operating System iOS 10 My Question or Issue My Facebook got disconnected from my account so my username is just random number...
2019-04-14 6:53:55 PM
2019-04-14 7:32:36 PM
mosohodPeti
Composer
369 Views
1 replies
0 likes
Account
Login
Premium

369 Views
1 replies
0 likes

Someone seems to be on my account, even after password change.

PlanPremium CountryUK DeviceIphone6/PCOperating SystemiOS12.2/Windows 10 My Question or IssueWhile in my car the other day with some friends, Spotify kept changing songs. I would change back to my playlist but a few seconds later the song would chang...

JamesThePrince
Newbie
Plan Premium Country UK Device Iphone6/PC Operating System iOS12.2/Windows 10 My Question or Issue While in my car the other day with some friends, Spotify kept chang...
2019-04-14 4:37:06 PM
2019-04-14 6:52:09 PM
Billy-J
Spotify Star
1411 Views
1 replies
1 likes
Security

1411 Views
1 replies
1 likes

I want to claim my profile when using a distribution service

Hello, I’m using amuse (free distribution service) for my music. It automatically made me a Spotify account, I just want to claim it. On the Amuse application i can't get the acess to my spotify account so i can't change my profile picture and other ...

OPIIUM
Newbie
Hello, I’m using amuse (free distribution service) for my music. It automatically made me a Spotify account, I just want to claim it. On the Amuse application i can't get the acess to my spotify acco...
2019-04-14 10:53:57 AM
2019-04-14 12:19:23 PM
Loxer
Community Legend
1520 Views
1 replies
0 likes
Account

1520 Views
1 replies
0 likes

Problem

I am a huge fan of Khalid and did not get a presale code ?

ScottCronin3
Casual Listener
I am a huge fan of Khalid and did not get a presale code ?
2019-04-10 4:45:53 PM
2019-04-14 5:12:32 AM
Billy-J
Spotify Star
285 Views
1 replies
0 likes

285 Views
1 replies
0 likes

artist name change, please help

Hello spotify community, nice to meet you.Fundamentally i'm making this post to try to get some attention from the staff more than a true help from the community because, unfortunately, we have no power over the platform.Let's get to the point : arou...

druumm333r
Newbie
Hello spotify community, nice to meet you. Fundamentally i'm making this post to try to get some attention from the staff more than a true help from the community because, unfortunately, we have no ...
2019-04-11 12:35:54 AM
2019-04-14 5:07:07 AM
Billy-J
Spotify Star
995 Views
1 replies
0 likes
Other

995 Views
1 replies
0 likes

Solved!! Is it not possible to send invites from a Family plan sub-account?

Premium FamilyUSAChrome/WindowsIf invites can only be sent from the main account, then is it possible to switch so that one of the subs can be the main?

Stewsey
Casual Listener
Premium Family USA Chrome/Windows If invites can only be sent from the main account, then is it possible to switch so that one of the subs can be the main?
2019-04-11 5:39:43 AM
2019-04-13 9:45:12 PM
Stewsey
Casual Listener
1018 Views
6 replies
0 likes
Premium

1018 Views
6 replies
0 likes

Lost FAVORITES after premium upgrade

PlanFree/PremiumCountry DeviceMAC Yosemite 10.10.5, iPhone iOS 11.25Operating System(iOS 10, Android Oreo, Windows 10,etc.) It was problematic to upgrade to premium but finally got it to upgrade. Beautiful then discovered all my Favorites are gone. A...

tmonjar
Casual Listener
Plan Free/Premium Country Device MAC Yosemite 10.10.5, iPhone iOS 11.25 Operating System (iOS 10, Android Oreo, Windows 10,etc.) It was problematic to upgrade to premium b...
2019-04-06 5:22:18 PM
2019-04-13 9:12:26 PM
tmonjar
Casual Listener
391 Views
3 replies
0 likes
Premium

391 Views
3 replies
0 likes

Two subscriptions & google home mini

My Question or Issue:I live in Canada am on a family plan subscription and wanted to see if we were eligble for a google home mini and when I clicked on the links it took me to a page to enter my credit card info which i assumed was just to confirm s...

Sidney_calder
Newbie
My Question or Issue: I live in Canada am on a family plan subscription and wanted to see if we were eligble for a google home mini and when I clicked on the links it took me to a page to ente...
2019-04-13 7:27:26 PM
2019-04-13 8:54:07 PM
Bittencourt
Spotify Star
222 Views
1 replies
0 likes
Subscription

222 Views
1 replies
0 likes

Google home mini help!

I tried purchasing my google home mini by following the link given in the email for the promotion. Went threw the google store and bought it. Recieved an email shortly after saying the order was cancelled. Chatted with google store support as to why,...

user-removed
Visitor
I tried purchasing my google home mini by following the link given in the email for the promotion. Went threw the google store and bought it. Recieved an email shortly after saying the order was canc...
2019-04-13 2:42:00 AM
2019-04-13 7:23:35 PM
user-removed
Not applicable
552 Views
6 replies
0 likes
Free
Subscription

552 Views
6 replies
0 likes

account has dissapeared

Dear community members,we use spotify premium for all 5 family members. The "main" account is the one of my wife. A few days ago suddenly we all were downgraded to "free". My wife cannot login into her account any longer to check what is wrong. Even ...

joh3400
Newbie
Dear community members, we use spotify premium for all 5 family members. The "main" account is the one of my wife. A few days ago suddenly we all were downgraded to "free". My wife cannot login into...
2019-04-13 11:43:04 AM
2019-04-13 7:16:40 PM
Brunelicia
Community Legend
292 Views
1 replies
0 likes
Account

292 Views
1 replies
0 likes

billing

I have two accounts that I know of. My usernames are abeez31 and anthonyabeasley. The abeez31 account, I paid for the premium subscription in August and I got billed on the 2nd of each month which I was okay with. The anthonyabeasley account, I never...

anthonyabeasley
Newbie
I have two accounts that I know of. My usernames are abeez31 and anthonyabeasley. The abeez31 account, I paid for the premium subscription in August and I got billed on the 2nd of each month ...
2019-04-12 2:39:49 AM
2019-04-13 5:36:43 PM
Bittencourt
Spotify Star
314 Views
1 replies
0 likes
Account

314 Views
1 replies
0 likes

Superuser Contribution Spotify premium with free google home, wrong email upon registration

PlanPremiumCountrycanadaDevicesurface pro 3Operating SystemWindows 10 My Question or Issuewhen I registered for Spotify premium with there current free google home deal, I made a typo in my email address. without needing to verify, I did not notice. ...

alex543
Newbie
Plan Premium Country canada Device surface pro 3 Operating System Windows 10 My Question or Issue when I registered for Spotify premium with there current free google home deal, I ma...
2019-04-12 6:01:32 PM
2019-04-13 2:06:47 PM
Guido
Spotify Legend
866 Views
1 replies
0 likes
Account
Login
Other
Premium
Subscription

866 Views
1 replies
0 likes

Superuser Contribution All playlists disappeared

PlanPremiumCountryUSADeviceSamsung Galaxy 9My Question or IssueI left Spotify playing music from another person's playlist overnight, and when I woke up all of the playlists that I made myself were gone

Davidmyeats
Newbie
Plan Premium Country USA Device Samsung Galaxy 9 My Question or Issue I left Spotify playing music from another person's playlist overnight, and when I woke up all of the playlists that I made...
2019-04-12 3:57:05 PM
2019-04-13 12:30:08 PM
Guido
Spotify Legend
317 Views
1 replies
0 likes
Other

317 Views
1 replies
0 likes

Solved!!Superuser Contribution Profile name not displayed

PlanFreeCountry(United Kingdom)Device(Samsung Galaxy S7 Edge)Operating System(Android Nougat) My Question or IssueI expect that this is posted often- so I apologise- but I haven't found an answer when searching the web. I recently made a spotify acco...

Manionnn
Newbie
Plan Free Country (United Kingdom) Device (Samsung Galaxy S7 Edge) Operating System (Android Nougat) My Question or Issue I expect that this is posted often- so I apologise- but I ha...
2019-04-12 3:41:02 PM
2019-04-13 12:27:28 PM
Guido
Spotify Legend
2082 Views
1 replies
0 likes
Account
Login

2082 Views
1 replies
0 likes

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