Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Hi, I just realized that someone get access to my account, changed my subscription and added random people in family plan... At this moment, i reset my password and remove all of them...anyone knows how to change username in spotify app for windows? ...
Plan: PremiumCountry: USAModel / OS: iMac Pro (macOS High Sierra 10.13.6) Issue:I've connected my Facebook successfully. However, when I click "Find Friends", a window pops up that says "Follow" and a white spinning wheel, but it never populates with...
Hab mir eine 10 € Gutscheinkarte gekauft.Aber sie wird einfach nicht angenommen, da ist dieser Premium-Code ist leider nicht gültig. Hat war eine Lösung?
PlanFreeCountryGermany DeviceIPhone 6Operating SystemWindows 10, ios 11 My Question or Issue And my problem is that I go to the site: https://artists.spotify.com/c/access/artist and if I enter my name then my account will not be found ...Can someone ...
PlanFreeCountry Brasil My Question or IssueQuero deletar minha conta, pois tenho outra, mas não recebo o email para confirmação do cancelamento. O email não está na caixa de entrada e nem nos spams. Essa conta foi criada pelo Facebook.
PlanPremiumCountryLatviaDeviceiPhone XOperating SystemiOS 12, Windows 10 My Question or IssueI need to block one user, but didn't find anything that could help me to do that. Does anyone know how to fix it?
PlanFree/PremiumCountry AustraliaDeviceMobile and laptopOperating SystemAndroid, Windows 10 My Question or IssueHello,I signed up to a free Spotify account using my email address. About a week ago I could not log in. When I tried to reset the passwor...
I have been trying to update my method of payment and keep getting this messagePremium for FamilyYour account is part of a family plan, please refer to the Premium for Family owner to manage your plan.Everytime i click Premium for Family I get the sa...
PlanPremiumCountry Brasil Device(Samsung Galaxy A8) My Question or IssueOlá. Tive meu email/facebook hackeado, e não consigo mais ter acesso á minha conta Premium Spotify (que estava cadastrada pelo Facebook). Eu gostaria de alterar meu acesso ao Spo...
PlanPremiumCountryNorway Operating SystemAndroid latest My Question or Issue I`m trying to add my spotify account to my media accounts in Google Home.I get as far as "connect Google to your spotify account","you are logged in as *******."I press Okay...
HolaHe intentado como 100 veces iniciar sesion desde mi smartwatch Gear Fit 2. Me pide nombre de usuario y contraseña. He puesto mi correo, mi nombre que pone en spotify, he verificado si estaba correcto con Facebook... pero siempre me pone el mismo ...
PlanPremiumCountryPortugalDeviceHuawei P9 LiteOperating SystemAndroid My Question or Issue Hi everyone. My new releases are not updating. It hasn't been updated since Ariana Grande's 'sweetner' album came out. What should I do? It's not updating on t...
My Question or Issue Hi all, this is my first post on the community Discovery Weekly always worked flawlessly for me, except for the past 3/4 weeksAll i get is ambient music, I tried listening to other generes (dub techno, lofi hip hop) for a week st...
PlanPremiumCountryUSA Device(iPhone 7, iPad 1, Desktop)Operating System(iOS 12) My Question or Issue I've just logged in to my iPhone Spotify for the first time in about three days, and it started blurting terrible EDM at me. Went to the home screen ...
PlanPremium CountryRomania DeviceSamsung Galaxy A5 2016Operating SystemWindows 10 My Question or IssueIs there any way I can have the app display my full name? It only says ''Alex''. I already tried disconnecting my Facebook account and reconnecting ...
I cannot use Spotify abroad on wifi but it works on 4G (which is expensive....) on my iPad. Why is that? Can i fix this pls? Why would i pay for Spotify if i cannot use it abroad?! Thank you Daniele
PlanPremiumCountry USADeviceall devices (I guess)Operating SystemN/A My Question or Issue So lately i started noticing random playlists starting to pop up in my playlists, and now randomly my song will change and say that my deviced was changed to we...
PlanFree/PremiumCountry Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hello someone is using my old account who I don’t know camillewalker00 and when I try to login it’s saying my login info is incorrect even though it ...
At an early stage I had opened two accounts, one (inactive) via facebook (with yahoo mail) and a premium one (that I am using) via gmail. Now, I had to update my credit card but connected to wrong (facebook) account.So I have no access (library etc) ...
My Question or Issue Hello; I’ve been having a problem with my spotify for a couple of days now. It looked to me as if someone else might had hacked into my account so I followed all the steps and changed my passwords for both of my facebook and spot...