A few problems

[Patrykowsky]

Hello all i have a few problems i will write below

Plan

Premium

Country

Poland

Device

Samsung Galaxy note 9

Operating System

Android 9

My Question or Issue

1. I don't know why my spotify change for string of characters from facebook name and surname. I have everything connected and my playlist are deleted. 

2. i bought spotify duo from spotify premium and now i have weird music not my 

3.  If i change my email on facebook on basic email spotify change too?

If You can resolve all problems i will be very grateful

[Peter]

Hey @Patrykowsky.

Thanks for reaching out to us with those questions.

In general, we encourage users to first search for answers to their questions in the Community: often someone before you has already asked a similar question to you and found an answer with the help of the Community.

Having said that, we'll be happy to point you in the right direction 🙂

Regarding your questions:

1. It sounds like you might have logged into a secondary account. Try logging out and then logging in using your account's credentials or via Facebook. This article might be useful.
2. If you're seeing music being played on your account that you don't recognise, it's possible that someone's taken over your account. Make sure to check out this article, which has steps telling you how to secure your account.
3. If you change your Facebook email address, this will not be updated on your Spotify account, even if your Facebook and Spotify accounts are linked. You'll need to reach out to our Customer Support team here, who will be able to update the email address on your account.

Hope that helps! Let us know if you have any other questions regarding the above.