IDENTITY THIEF

[DrakezipMmania8]

Hello 

I'm french . I was robbed of my blue card this Wednesday. I blocked it this Thursday. However i just realized on the history of my accounts that a subscription as been realized.

I do not claim the money , i just wand the thief not to take advanteg of my blue card and so i would like to konw if it is possible that the account that uses it is closed.

I have already tried to use customer service this morning but the only response is a mail that summarizes what i sent.

Please help me

[Maxim]

Hey @DrakezipMmania8,

The Spotify Support team usually replies within 24-48 hours.

If you still have not gotten a reply:

• Did you get a confirmation email from the contact form? It should be similar to "Spotify Support Case #XXXXXXX". If so, reply back to that email and tell them you still need help.
• If you got an automated reply email telling you to check the help section or the Community, you need to reply back to it saying you still need help, even if it's from a no-reply address.
• If you never got an email, look in your spam folder to see if there is an email in there. Make sure you are checking the email account you used to sign up to Spotify. You can check your accounts email address here.