Im a premiun client, but my count show me if I didnt

[lolecasti19]

I need to check you my acount, because Im paying for a premiun account and show me that is a free count.

<Mod edit - snip>

[lolecasti19]

Im paying for this count!! 

[Chris]

Hey @lolecasti19,

Thanks for reaching out to our Community. 

It sounds like you could have two accounts. Could you try logging out and back in with your Premium username?

If you're having trouble, we'd recommend checking out these steps.

Let us know how you get on!