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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

81377 Views

9 replies

2 likes

Account
Login
  • 81377 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

656241 Views

13 replies

4 likes

Account
  • 656241 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

737212 Views

18 replies

29 likes

  • 737212 Views
  • 18 replies
  • 29 likes

Deleted facebook!

Hey spotify. I've been a user of your service for a while now but I've always used facebook to log-in. I've decided recently that I don't want facebook to be a part of my life anymore. Would it be possible for you to set up a new account for me with ...

Visitor

Hey spotify. I've been a user of your service for a while now but I've always used facebook to log-in.   I've decided recently that I don't want facebook to be a part of my life anymore. Would...

phan_times

Community Legend

690 Views

5 replies

0 likes

Account
  • 690 Views
  • 5 replies
  • 0 likes

Solved!! Spotify says that none of my Facebook friends are on Spotify, wich is false

So, I recently created a Spotify account and after I connected it to Facebook it says that none of my friends are on Spotify, wich is false. I've tried to reinstall Spotify, disconnecting Spotify from Facebook and reconnecting it several times as it ...

Casual Listener

So, I recently created a Spotify account and after I connected it to Facebook it says that none of my friends are on Spotify, wich is false. I've tried to reinstall Spotify, disconnecting Spotify fro...

Dicronius

Casual Listener

2175 Views

1 replies

0 likes

Account
  • 2175 Views
  • 1 replies
  • 0 likes

Fake account

Hi! Apparently, someone is using my name & picture for a Spotify account. I tried reporting them but there is no report button available on their profile?! Is it automatically generated, maybe through Facebook? The weird thing is, I have NEVER downlo...

Newbie

Hi! Apparently, someone is using my name & picture for a Spotify account. I tried reporting them but there is no report button available on their profile?! Is it automatically generated, maybe th...

EthanS1

Community Legend

893 Views

1 replies

0 likes

Account
Other
Security
  • 893 Views
  • 1 replies
  • 0 likes

Superuser Contribution Keeps telling me my Facebook password is wrong and won't let me sign in.

NEED HELP. Trying to listen to some tunes. I haven't changed my password don't know why I'm even signed out of my account

Newbie

NEED HELP. Trying to listen to some tunes. I haven't changed my password don't know why I'm even signed out of my account

Julian

Moderator

655 Views

1 replies

0 likes

Login
  • 655 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Locked account : email was baffling and flat out insulting.

I installed spotify ONCE on only ONE device about 10 days ago, just to see if I liked it. I made a quick play list, and didn't enjoy the interface much, but was pretty good. TODAY, I receive the email below. I could understand that if I had it instal...

Casual Listener

I installed spotify ONCE on only ONE device about 10 days ago, just to see if I liked it.   I made a quick play list,  and didn't enjoy the interface much, but was pretty good. TODAY,&...

RemovingSpotify

Casual Listener

2374 Views

6 replies

0 likes

  • 2374 Views
  • 6 replies
  • 0 likes

Keeping Song Lists and Playlists when changing from own account to Family

Just changed the family to a Family account. How do we transfer our individual accounts and keep playlists and song lists when logging in to the new family account?

Casual Listener

Just changed the family to a Family account.    How do we transfer our individual accounts and keep playlists and song lists when logging in to the new family account?  

Eddie26

Newbie

451 Views

1 replies

0 likes

Account
Subscription
  • 451 Views
  • 1 replies
  • 0 likes

Username is bunch of numbers

Hello I want to make my spotify account an artist account. My username is a bunch of numbers and I want to change it to joelashtonfogle which is the branding which I use for all of my social media accounts Thanks Joel

Newbie

Hello  I want to make my spotify account an artist account.  My username is a bunch of numbers and I want to change it to joelashtonfogle which is the branding which I use for all of my ...

Luke

Spotify Star

534 Views

1 replies

0 likes

Account
  • 534 Views
  • 1 replies
  • 0 likes

Superuser Contribution Posso perder minhas playlists?

Ola! Infelizmente estou desempregada e nao terei mais como pagar a mensalidade do spotify. Terei de optar pro plano free. Gostaria de saber se vou perder minhas playlists quando cancelar o plano premium

Newbie

Ola!  Infelizmente estou desempregada e nao terei mais como pagar a mensalidade do spotify. Terei de optar pro plano free.  Gostaria de saber se vou perder minhas playlists quando cancela...

Daisy

Spotify Legend

1488 Views

1 replies

0 likes

  • 1488 Views
  • 1 replies
  • 0 likes

Solved!! Cobro doble en debito (Mexico)

Buen dia,No habia tenido ningun problema con Spotify, ni Premium, ni familiar, hasta hace 2 dias; en el que me hicieron un cargo doble a mi tarjeta de debito. Al principio pense que el primer cargo lo devolverian (como cuando cobran el peso para "ase...

Newbie

Buen dia, No habia tenido ningun problema con Spotify, ni Premium, ni familiar, hasta hace 2 dias; en el que me hicieron un cargo doble a mi tarjeta de debito.   Al principio pense que el pri...

ab-995

Composer

3375 Views

1 replies

0 likes

Account
Premium
  • 3375 Views
  • 1 replies
  • 0 likes

Spotify app in my Volvo (Asteroid OS) now says I need a Premium account, which I have.

Hi, I have had my Volvo for over 4 years with the Spotify app installed from the Ateroud market. I have had a premium account all this time and still do. The app has been working great for over 4 years also.I haven't used my car for the last month an...

Newbie

Hi, I have had my Volvo for over 4 years with the Spotify app installed from the Ateroud market. I have had a premium account all this time and still do. The app has been working great for over 4 yea...

474 Views

0 replies

0 likes

  • 474 Views
  • 0 replies
  • 0 likes

Can't log in

Hi guys,Can you please help me, because I can not log in on my mobile anymore. Whenever I try, I log in but after not even 2 seconds I will be logged out again. I can log in without problems on my laptop. Can you help me please? I rlly don't know wha...

Newbie

Hi guys, Can you please help me, because I can not log in on my mobile anymore. Whenever I try, I log in but after not even 2 seconds I will be logged out again. I can log in without problems on my ...

Ismaki

Casual Listener

703 Views

4 replies

0 likes

Account
  • 703 Views
  • 4 replies
  • 0 likes

Passcodes

I need a spotify passcode to make a presale concert ticket purchase. Where do I get the passcode?

Casual Listener

I need a spotify passcode to make a presale concert ticket purchase.  Where do I get the passcode?

fritts72

Casual Listener

735 Views

2 replies

0 likes

  • 735 Views
  • 2 replies
  • 0 likes

Spotify won’t let me change my debit card information

I lost my last debit card and I’m tying to update my payment method but it won’t let me.

Casual Listener

I lost my last debit card and I’m tying to update my payment method but it won’t let me.

bethwells36

Casual Listener

1052 Views

7 replies

0 likes

  • 1052 Views
  • 7 replies
  • 0 likes

Account hacked

Hi guys, I have been able to use my spotify over my iphone without any problem, but haven't been able to log in through my computer so decided to log on my computer through facebook today and someone's changed the email address, phone number, postcod...

Newbie

Hi guys,    I have been able to use my spotify over my iphone without any problem, but haven't been able to log in through my computer so decided to log on my computer through facebook to...

songassistant

Composer

496 Views

1 replies

1 likes

  • 496 Views
  • 1 replies
  • 1 likes

Superuser Contribution Charged but can't log in

I just set up a premium family account. My debit card has been charged. When I try to log in I get a message that my email address is not recognized. Please advise.

Newbie

I just set up a premium family account. My debit card has been charged. When I try to log in I get a message that my email address is not recognized. Please advise.

Julian

Moderator

515 Views

1 replies

0 likes

Account
  • 515 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution pay with norwegian card and use swedish spotify?

Can I use swedish spotify with a norwegian bank card? I tried to manage the premium subscription and "update" but the only options i get is to cancel or upgrade. According to the support page about changing country I have to update the card info in o...

Newbie

Can I use swedish spotify with a norwegian bank card? I tried to manage the premium subscription and "update" but the only options i get is to cancel or upgrade. According to the support page about c...

Julian

Moderator

1022 Views

1 replies

0 likes

  • 1022 Views
  • 1 replies
  • 0 likes

My premium account has been hacked

My premium account has been hacked today. Someone changed my email and now I no longer have access to my account. Can you please help me?

Newbie

My premium account has been hacked today. Someone changed my email and now I no longer have access to my account. Can you please help me?

user-removed

Not applicable

451 Views

1 replies

0 likes

Account
Login
Premium
Security
  • 451 Views
  • 1 replies
  • 0 likes

Problemas con mi cuenta

hola tengo problemas para unirme a un Plan Familiar Premium, al enviar el formulario me aparece que solo puedo cambiar de plan una vez al ano esto que quiere decir?como puedo saber cuando puedo cambiar mi plan nuevamente?

Casual Listener

hola  tengo problemas para unirme a un Plan Familiar Premium, al enviar el formulario me aparece que solo puedo cambiar de plan una vez al ano  esto que quiere decir? como puedo saber cu...

ab-995

Composer

528 Views

3 replies

0 likes

  • 528 Views
  • 3 replies
  • 0 likes

[Family] Allow Family Members with a different Address

Good morning, Is it possible to change the country on my Spotify account? I am temporarily in France, however I would like to join the family plan with my siblings in Italy. How can I do that? Thanks!

Newbie

Good morning,   Is it possible to change the country on my Spotify account? I am temporarily in France, however I would like to join the family plan with my siblings in Italy. How can I do tha...

ab-995

Composer

371 Views

1 replies

0 likes

  • 371 Views
  • 1 replies
  • 0 likes