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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 420577 Views
  • 965 replies
  • 108 likes
  • Account
  • 420577 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186067 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186067 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103337 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103337 Views
  • 69 replies
  • 10 likes

Superuser Contribution Log in

Hey, I logged in abroad and now I can’t use it anymore. It says that I can use it only for 14 days. I want to change my country but the site doesn’t work.

  • Newbie
  • Hey, I logged in abroad and now I can’t use it anymore. It says that I can use it only for 14 days. I want to change my country but the site doesn’t work.
  • Melody
  • Spotify
  • 452 Views
  • 1 replies
  • 0 likes
  • Account
  • 452 Views
  • 1 replies
  • 0 likes

Superuser Contribution Forgotten mail adress

We forgot mail adress for my wife, so cannot get new password. we tried ll mail adress that we can have but it doesn't work. How we can have acces to our account ?

  • Casual Listener
  • We forgot mail adress for my wife, so cannot get new password.   we tried ll mail adress that we can have but it doesn't work.   How we can have acces to our account ?
  • Melody
  • Spotify
  • 586 Views
  • 2 replies
  • 0 likes
  • 586 Views
  • 2 replies
  • 0 likes

Spotify Family usage information

Hey Spotifyers! I'm looking for a way to establish IF and WHEN the people I've added to my family subscription have last used spotify web or on their device. I would like to be aware if someone has not used it, so I can share it with someone else, wh...

  • Casual Listener
  • Hey Spotifyers!   I'm looking for a way to establish IF and WHEN the people I've added to my family subscription have last used spotify web or on their device.   I would like to be awar...
  • Vurdebrud
  • Casual Listener
  • 1943 Views
  • 2 replies
  • 11 likes
  • Account
    Premium
    Subscription
  • 1943 Views
  • 2 replies
  • 11 likes

Solved!! Vodafone free premium spotify transfer not working

I have a Premium Spotify account and have just signed up for a new Vodafone 4G package with an IPhone 6 which comes with Spotify Premium for free. I have gone through the process from Vodafones email and selected Spotify Premium and it says I already...

  • Casual Listener
  • I have a Premium Spotify account and have just signed up for a new Vodafone 4G package with an IPhone 6 which comes with Spotify Premium for free. I have gone through the process from Vodafones email...
  • walshannamaria
  • Newbie
  • 17928 Views
  • 25 replies
  • 0 likes
  • Free
  • 17928 Views
  • 25 replies
  • 0 likes

VODAFONE TURKEY+SPOTIFY

Hi,I was using an activated promotion from Vodafone spotify premium; Since yesterday my account was premium and suddenly premium account validiation has been failled. I spoke with customer support team Vodafone Turkey to help me to fix it but they to...

  • Casual Listener
  • Hi, I was using an activated promotion from Vodafone spotify premium; Since yesterday my account was premium and suddenly premium account validiation has been failled. I spoke with customer sup...
  • MEHTAP
  • Casual Listener
  • 834 Views
  • 6 replies
  • 0 likes
  • 834 Views
  • 6 replies
  • 0 likes

Username

There isnt any options to change our user name its full of random words and numbers like an identity number. Show me the way. How to change it?

  • Newbie
  • There isnt any options to change our user name its full of random words and numbers like an identity number. Show me the way. How to change it?
  • Luke
  • Spotify Star
  • 445 Views
  • 1 replies
  • 0 likes
  • 445 Views
  • 1 replies
  • 0 likes

Some one else's music is on my profile

So I was looking on at my artist profile and noticed that their where a few songs uploaded on there that where not mine. is it possible to get them taken down?

  • Newbie
  • So I was looking on at my artist profile and noticed that their where a few songs uploaded on there that where not mine. is it possible to get them taken down?
  • CzechFencer
  • Composer
  • 411 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 411 Views
  • 1 replies
  • 0 likes

Solved!! Unable to change country

Hi,inside my spotify account I tried to change my country, but when I go to edit profile it only shows USA no other countries. Can anyone please help me out changing my country?

  • Visitor
  • Hi, inside my spotify account I tried to change my country, but when I go to edit profile it only shows USA no other countries. Can anyone please help me out changing my country?
  • user-removed
  • Not applicable
  • 1358 Views
  • 9 replies
  • 0 likes
  • Account
  • 1358 Views
  • 9 replies
  • 0 likes

Solved!!Superuser Contribution Cobro indebido de Spotify

Hola estoy recibiendo un cargo indebido por el uso de sus servicios en mi tarjeta de crédito. Tengo un plan familiar de $149 pesos y me esta llegando un cargo ADYEN*SPOTIFY por la cantidad $1,188.00 pesos, les pido que me apoyen a la brevedad para re...

  • Casual Listener
  • Hola estoy recibiendo un cargo indebido por el uso de sus servicios en mi tarjeta de crédito. Tengo un plan familiar de $149 pesos y me esta llegando un cargo ADYEN*SPOTIFY por la cantidad $1,188.00 ...
  • 12154823862
  • Casual Listener
  • 19302 Views
  • 67 replies
  • 1 likes
  • Account
    Subscription
  • 19302 Views
  • 67 replies
  • 1 likes

How to change the country in my profile

Hello all, I have spotify free and now I am living in another country. I cannot enter my account in the app since it says that my country does not match the one set in my profile. Then says to update the country in my profile or upgrade my spotify ac...

  • Casual Listener
  • Hello all,   I have spotify free and now I am living in another country. I cannot enter my account in the app since it says that my country does not match the one set in my profile.   T...
  • Maxim
  • Spotify Star
  • 613 Views
  • 5 replies
  • 0 likes
  • Account
    Login
  • 613 Views
  • 5 replies
  • 0 likes

How to request artist name change to all capitalized letters?

https://open.spotify.com/artist/049hvNvkQeWrR7FoUQ54rd I always have my artist name in all caps as "BALENTS" but DistroKid has focred me to conform to traditional capitalization as "Balents." Not a huge deal but I want to know if there is any way to ...

  • Casual Listener
  • https://open.spotify.com/artist/049hvNvkQeWrR7FoUQ54rd   I always have my artist name in all caps as "BALENTS" but DistroKid has focred me to conform to traditional capitalization as "Balents....
  • Maxim
  • Spotify Star
  • 8059 Views
  • 4 replies
  • 0 likes
  • 8059 Views
  • 4 replies
  • 0 likes

Email change

Hi someone has hacked my account & changed emails. I was premium & now I’m being charged for an account I don’t even use. Please help

  • Newbie
  • Hi someone has hacked my account & changed emails. I was premium & now I’m being charged for an account I don’t even use. Please help
  • user-removed
  • Not applicable
  • 438 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 438 Views
  • 1 replies
  • 0 likes

My facebook get **bleep**

So i cannot log in to my account how can i solve this problem

  • Newbie
  • So i cannot log in to my account how can i solve this problem
  • Jacquelinehowe
  • Composer
  • 351 Views
  • 1 replies
  • 0 likes
  • 351 Views
  • 1 replies
  • 0 likes

Login troubles

I have a premium account but I can’t remember any of info, is there a way I can get into that account

  • Casual Listener
  • I have a premium account but I can’t remember any of info, is there a way I can get into that account
  • Jacquelinehowe
  • Composer
  • 568 Views
  • 3 replies
  • 0 likes
  • 568 Views
  • 3 replies
  • 0 likes

Solved!! Double payment

Hello guys,Spotify charge me twice both on family and premium. I want to stop the payment on the premium,the issue is I can’t log into the email add I used for the premium account even if I was sent an email. So pls how the I stop the charges to my c...

  • Visitor
  • Hello guys,Spotify charge me twice both on family and premium. I want to stop the payment on the premium,the issue is I can’t log into the email add I used for the premium account even if I was sent ...
  • Jacquelinehowe
  • Composer
  • 1561 Views
  • 5 replies
  • 0 likes
  • Account
  • 1561 Views
  • 5 replies
  • 0 likes

Payment Failure

My spotify account was cancled at the beggining at january becuase the card being used was cancelled. When I went to set up a new subscribtion with the new replacment card it didnt work. I tried a few hours later and still didnt work. I tried a week ...

  • Casual Listener
  • My spotify account was cancled at the beggining at january becuase the card being used was cancelled. When I went to set up a new subscribtion with the new replacment card it didnt work. I tried a fe...
  • osornios
  • Spotify Star
  • 10548 Views
  • 26 replies
  • 2 likes
  • Premium
    Subscription
  • 10548 Views
  • 26 replies
  • 2 likes

Error with payment

I have tried to subscribe to Spotify Premium using my Visa card. But I get the error message below all the time. I have sufficient funds on my account and I have tried to buy stuff on the net before with no problems. The card has not expired. Payment...

  • Regular
  •  I have tried to subscribe to Spotify Premium using my Visa card. But I get the error message below all the time. I have sufficient funds on my account and I have tried to buy stuff on the net b...
  • osornios
  • Spotify Star
  • 6825 Views
  • 7 replies
  • 1 likes
  • 6825 Views
  • 7 replies
  • 1 likes

My account just got hacked?

I went to log in and couldn't with my standard email and password. I got an email just a little bit ago stating that my account email was changed without my consent. This is another spotify account I had to make in order to make a post. Could I pleas...

  • Newbie
  • I went to log in and couldn't with my standard email and password. I got an email just a little bit ago stating that my account email was changed without my consent. This is another spotify account I...
  • Jacquelinehowe
  • Composer
  • 708 Views
  • 1 replies
  • 0 likes
  • Account
  • 708 Views
  • 1 replies
  • 0 likes

Solved!! Student Discount Renewal Please Help.

I had the student discount price for a year and I read that you could renew it. Well I got charged for 9.99 after and I tried to renew it and now it says Im not eligible for the student discount even though I am a student. I tried canceling my premiu...

  • Casual Listener
  • I had the student discount price for a year and I read that you could renew it. Well I got charged for 9.99 after and I tried to renew it and now it says Im not eligible for the student discount even...
  • osornios
  • Spotify Star
  • 50183 Views
  • 21 replies
  • 2 likes
  • Account
    Premium
    Subscription
  • 50183 Views
  • 21 replies
  • 2 likes