Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • maryjane0_0
  • Visitor
  • 397532 Views
  • 947 replies
  • 107 likes
  • Account
  • 397532 Views
  • 947 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170939 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170939 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98965 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98965 Views
  • 68 replies
  • 10 likes

My songs are gone

This morning when i went to use spotify on my phone and computer, they prompted me to log in again. After logging in, all my Library -> Songs were gone and replaced with songs I've never seen before. They all say they were added a day ago too. Seems ...

  • Newbie
  • This morning when i went to use spotify on my phone and computer, they prompted me to log in again.   After logging in, all my Library -> Songs were gone and replaced with songs I've never ...
  • rossi1911
  • Community Legend
  • 443 Views
  • 1 replies
  • 0 likes
  • bug
  • 443 Views
  • 1 replies
  • 0 likes

Been unknowingly paying Rogers for Spotify Premium for 4 months, but only get free access

So I noticed my rogers bill has been higher than usual. I had the free year of spotify on my rogers plan, but it ran out and spotify said I was now on the free subscription, so I decided to check out Apple Music for a few months. Looked into my bill ...

  • Newbie
  • So I noticed my rogers bill has been higher than usual. I had the free year of spotify on my rogers plan, but it ran out and spotify said I was now on the free subscription, so I decided to check out...
  • Noah
  • Spotify Star
  • 353 Views
  • 1 replies
  • 0 likes
  • 353 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Album na tela de bloqueio

Meu celular Android ( s5 versão 6.0.1) nao mostra mais o album da musica que tá tocando no spotify na tela de bloqueio , eu tenho que ativar alguma opçao pra voltar a aparecer ??

  • Newbie
  • Meu celular Android ( s5 versão 6.0.1) nao mostra mais o album da musica que tá tocando no spotify na tela de bloqueio , eu tenho que ativar alguma opçao pra voltar a aparecer ??
  • Carvalhot
  • Newbie
  • 127597 Views
  • 22 replies
  • 3 likes
  • 127597 Views
  • 22 replies
  • 3 likes

Update payment details

Hello - I need to update my card details for payment as the payment defaulted due to my card being expired but the Update button does not appear to link anywhere, even when opening in a new tab. Neither does the hyperlinked Update your Payment Detail...

  • Casual Listener
  • Hello - I need to update my card details for payment as the payment defaulted due to my card being expired but the Update button does not appear to link anywhere, even when opening in a new tab. Neit...
  • bex8
  • Casual Listener
  • 850 Views
  • 2 replies
  • 1 likes
  • 850 Views
  • 2 replies
  • 1 likes

Won't let me upgrade to premium

I've used 3 different credit cards and none of them are letting me upgrade to premium. They all say "oops something went wrong"

  • Newbie
  • I've used 3 different credit cards and none of them are letting me upgrade to premium. They all say "oops something went wrong" 
  • Jbd101298
  • Newbie
  • 11579 Views
  • 11 replies
  • 6 likes
  • Premium
  • 11579 Views
  • 11 replies
  • 6 likes

Solved!! Same Artist name

Hello together I wanted to start sharing my music. As I read, I first need to set up a regular Spotify-Account before getting verified as an artist. So I tryed to do this. But as I have seen, my artist-name is already taken (by a inactive dude with n...

  • Casual Listener
  • Hello together   I wanted to start sharing my music. As I read, I first need to set up a regular Spotify-Account before getting verified as an artist. So I tryed to do this. But as I have seen...
  • swervem
  • Newbie
  • 15072 Views
  • 6 replies
  • 0 likes
  • 15072 Views
  • 6 replies
  • 0 likes

loop and streaming

if i have listened a song in loop, does it count as a stream? thank you!

  • Casual Listener
  • if i have listened a song in loop, does it count as a stream? thank you! 
  • Bethany_Dawn
  • Community Legend
  • 700 Views
  • 1 replies
  • 0 likes
  • 700 Views
  • 1 replies
  • 0 likes

Android app is always offline. Premium account

This is been happening for a while already. Been in numerous threads and any solution has worked out for me. I did the clear data/cache. The uninstall of the app, the change of the password, deleting the app. All I could think of and still the same i...

  • Casual Listener
  • This is been happening for a while already. Been in numerous threads and any solution has worked out for me. I did the clear data/cache. The uninstall of the app, the change of the password, deleting...
  • Faran
  • Newbie
  • 304 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 304 Views
  • 1 replies
  • 0 likes

Added account for family and now my account is mixed up

I helped a family member sign up for Spotify on their device with an email and password that are different than my account. Now all of my information in my accoount is changed to the new account created and they have all of my playlists and data.They...

  • Newbie
  • I helped a family member sign up for Spotify on their device with an email and password that are different than my account. Now all of my information in my accoount is changed to the new account crea...
  • 237 Views
  • 0 replies
  • 0 likes
  • Account
  • 237 Views
  • 0 replies
  • 0 likes

logging in and location bugs

As u see im in Egypt but my spotify account convinced that im in the US though i can't login to my account because (im in a trip longer than 14 days)when i try to edit the country i can't because the site only give me one option usa in the country fi...

  • Casual Listener
  • As u see im in Egypt but my spotify account convinced that im in the US though  i can't login to my account because (im in a trip longer than 14 days)when i try to edit the country i can't becau...
  • medhatnagy
  • Casual Listener
  • 274 Views
  • 2 replies
  • 0 likes
  • Account
  • 274 Views
  • 2 replies
  • 0 likes

Deleted facebook account, can't log onto Spotify anymore, still charged

Hi, I have a charged account that I created on Spotify using Facebook a while ago. I recently (6 months ago) deleted my Facebook account. Now I can't log onto Spotify anymore because I have a Facebook login but Spotify still charges me. I sent Spotif...

  • Casual Listener
  • Hi,   I have a charged account that I created on Spotify using Facebook a while ago. I recently (6 months ago) deleted my Facebook account. Now I can't log onto Spotify anymore because I h...
  • 92alfredST
  • Newbie
  • 949 Views
  • 6 replies
  • 0 likes
  • Premium
    Subscription
  • 949 Views
  • 6 replies
  • 0 likes

Spotify won't connect with Facebook

When I first created my Spotify account, I didn't use my Facebook account to sign in, but created an account by email. Now I want to connect my existing Spotify account with my also existing Facebook account. But this doens't work. When I try to conn...

  • Newbie
  • When I first created my Spotify account, I didn't use my Facebook account to sign in, but created an account by email. Now I want to connect my existing Spotify account with my also existing Facebook...
  • lorblet
  • Casual Listener
  • 1572 Views
  • 5 replies
  • 2 likes
  • Account
    Other
  • 1572 Views
  • 5 replies
  • 2 likes

Spotify username is random letters and numbers

I made this account online about half an hour ago. When I tried to log into the app it would only let me log in with my email and not my username. When I went in to account, my username was just a ton of random letters and numbers. It's really annoyi...

  • Newbie
  • I made this account online about half an hour ago. When I tried to log into the app it would only let me log in with my email and not my username. When I went in to account, my username was just a to...
  • Maxim
  • Spotify Star
  • 770 Views
  • 1 replies
  • 1 likes
  • 770 Views
  • 1 replies
  • 1 likes

Solved!! Problem with charge

Hi, I join today to the Premium account. I paid with paypal but I was charged £10.13 (€11,56) instead of €10.99 (my family plan).Can someone help me with this issue please? thanks in advance,Joao

  • Newbie
  • Hi,  I join today to the Premium account. I paid with paypal but I was charged £10.13 (€11,56) instead of €10.99 (my family plan). Can someone help me with this issue please?  thanks in ...
  • liamtibke
  • Regular
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes

Switching accounts

I was previously on a chat with an agent for over an hour trying to fix a problem with my facebook based spotify account. I was trying to renew my student discount, however the spotify website wouldn't allow me to enter a valid postal code AT ALL. Th...

  • Newbie
  • I was previously on a chat with an agent for over an hour trying to fix a problem with my facebook based spotify account. I was trying to renew my student discount, however the spotify website wouldn...
  • liamtibke
  • Regular
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify para mi gente

Que tal estoy buscando la forma de obtener un precio preferencial en las cuentas de spotify, ya que me gustaria ofrecerlo a mi gente como incentivo, ocuparia 100 cuentas premium, pero quisiera saber si se me puede ofrecer un precio preferencial o si ...

  • Newbie
  • Que tal estoy buscando la forma de obtener un precio preferencial en las cuentas de spotify, ya que me gustaria ofrecerlo a mi gente como incentivo,  ocuparia 100 cuentas premium, pero quisiera ...
  • Julian
  • Moderator
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

University Staff Discount Similar to Student Discount

Spotify Competitors such as Apple Music, Pandora, etc. all offer University Student and Staff Discounts. Spotify only offers Student Discount.I am an instructor and currently pay $9.99 for Spotify Premium. I have now signed up for Apple Music for $4....

  • Newbie
  • Spotify Competitors such as Apple Music, Pandora, etc. all offer University Student and Staff Discounts.  Spotify only offers Student Discount. I am an instructor and currently pay $9.99 for Sp...
  • cjr91
  • Newbie
  • 3856 Views
  • 1 replies
  • 14 likes
  • Account
    Subscription
  • 3856 Views
  • 1 replies
  • 14 likes

Payment

It appears I have two payments coming out of my account every month and can’t understand why?

  • Newbie
  • It appears I have two payments coming out of my account every month and can’t understand why? 
  • Luke
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Cant log in

When i try to log in with my email the 'log in' icon switch to 'logging in' icon when pressed and then switch back and nothing happens. Anyone knows why?

  • Casual Listener
  • When i try to log in with my email the 'log in'  icon switch to 'logging in' icon when pressed and then switch back and nothing happens. Anyone knows why? 
  • dolev7
  • Casual Listener
  • 274 Views
  • 3 replies
  • 0 likes
  • 274 Views
  • 3 replies
  • 0 likes

Starbucks Spotify for Partners, upgrade to Family

I am a Starbucks Partner and am currently enjoying my premium membership. Can I upgrade to family for a discounted price? i.e. $14.99/month minus the starbucks partner discount? Thanks!Carly Bruster

  • Newbie
  • I am a Starbucks Partner and am currently enjoying my premium membership. Can I upgrade to family for a discounted price? i.e. $14.99/month minus the starbucks partner discount? Thanks! Carly Bruster
  • annemkat0925
  • Newbie
  • 6507 Views
  • 2 replies
  • 6 likes
  • 6507 Views
  • 2 replies
  • 6 likes