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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422579 Views
  • 965 replies
  • 108 likes
  • Account
  • 422579 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187198 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187198 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103790 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103790 Views
  • 70 replies
  • 10 likes

Solved!! Upgrade spotify famile, current premium account

Hello, Could someone tell me if it's possible to upgrade to a familie account when using a normall premium account? I want to upgrade to a familie account without losing my playlists. Is this possible? If yes how? I didn't find this solution on the s...

  • Casual Listener
  • Hello,   Could someone tell me if it's possible to upgrade to a familie account when using a normall premium account? I want to upgrade to a familie account without losing my playlists. Is...
  • Eilonwy
  • Newbie
  • 2505 Views
  • 5 replies
  • 1 likes
  • 2505 Views
  • 5 replies
  • 1 likes

Superuser Contribution No me acuerdo ni del correo ni pasword

Pues eso que tengo el premiun estoy pagando tengo el concepto pwro no me acuerdo ni del pasword ni de la cuenta de correo. A quien le puedo mandar el concepto?

  • Newbie
  • Pues eso que tengo el premiun estoy pagando tengo el concepto pwro no me acuerdo ni del pasword ni de la cuenta de correo. A quien le puedo mandar el concepto?
  • MaríaCamila
  • Roadie
  • 687 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 687 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

I have a membership. but I tried to pay with all kinds of cards failed. I can not make my account premium, please help.

  • Newbie
  • I have a membership. but I tried to pay with all kinds of cards failed. I can not make my account premium, please help.
  • MaríaCamila
  • Roadie
  • 399 Views
  • 1 replies
  • 0 likes
  • 399 Views
  • 1 replies
  • 0 likes

Solved!! Spotify in Romania

Any idea about when will Spotify officially launch in Romania? I would love to be able to use Spotify without a VPN or other things... Also I'm interested in purchasing a subscription, but only if Spotify will officially be supported in Romania.

  • Visitor
  • Any idea about when will Spotify officially launch in Romania? I would love to be able to use Spotify without a VPN or other things... Also I'm interested in purchasing a subscription, but only if Sp...
  • babynani
  • Newbie
  • 1779 Views
  • 2 replies
  • 0 likes
  • 1779 Views
  • 2 replies
  • 0 likes

Superuser Contribution Issue with my login

Hello, I have an issue with my account. I changed my phone and when I'm login into my account, all my music is gone. It's like it's a new account (no credit card number). I've checked my bank account and every month I'm paying spotify prenium. How ca...

  • Newbie
  • Hello,  I have an issue with my account.  I changed my phone and when I'm login into my account, all my music is gone. It's like it's a new account (no credit card number).  I've ch...
  • MaríaCamila
  • Roadie
  • 487 Views
  • 1 replies
  • 0 likes
  • 487 Views
  • 1 replies
  • 0 likes

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  • Casual Listener
  • asdfasfdds
  • samfelk
  • Casual Listener
  • 402 Views
  • 1 replies
  • 0 likes
  • 402 Views
  • 1 replies
  • 0 likes

Why have I never received a pre-sale code?

I've had Spotify Premium for a long time. It's connected to my old AOL email (since it's through Facebook), which I recently recovered the password for. I was expecting to see at least one email from Spotify there -- I've used it for such a long time...

  • Newbie
  • I've had Spotify Premium for a long time. It's connected to my old AOL email (since it's through Facebook), which I recently recovered the password for. I was expecting to see at least one email from...
  • user-removed
  • Not applicable
  • 1062 Views
  • 4 replies
  • 2 likes
  • Account
    Other
    Premium
  • 1062 Views
  • 4 replies
  • 2 likes

Superuser Contribution No recuerdo los datos de mi cuenta

Buenas nochesNo recuerdo el correo ni el usuario que estan asociados a mi cuenta. Alguien me puede ayudar por favor y me dice como puedo hacer para restablecer mi cuenta.Muchas gracias

  • Newbie
  • Buenas noches No recuerdo el correo ni el usuario que estan asociados a mi cuenta.  Alguien me puede ayudar por favor y me dice como puedo hacer para restablecer mi cuenta. Muchas gracias
  • MaríaCamila
  • Roadie
  • 540 Views
  • 1 replies
  • 0 likes
  • Account
  • 540 Views
  • 1 replies
  • 0 likes

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  • Newbie
  • fxdewsfxzdfgesdchfrthgrtfjytkjuhtkuk
  • phan_times
  • Community Legend
  • 356 Views
  • 1 replies
  • 0 likes
  • 356 Views
  • 1 replies
  • 0 likes

Solicitação de estorno no cartão de crédito

Contratei o plano Premium na promoção de 60 dias sem pagar e quis mudar para a conta universitária que está em promoção de 8,50/mês e ao informar os dados do cartão de crédito, avançando para a etapa de confirmação ele efetuou a cobrança de dez reais...

  • Newbie
  • Contratei o plano Premium na promoção de 60 dias sem pagar e quis mudar para a conta universitária que está em promoção de 8,50/mês e ao informar os dados do cartão de crédito, avançando para a etapa...
  • Bittencourt
  • Spotify Star
  • 5563 Views
  • 7 replies
  • 0 likes
  • 5563 Views
  • 7 replies
  • 0 likes

Superuser Contribution Cannot Access My Account

I cannot access my account. I've attempted to reset my password, and it says an email has been sent, but no email arrives in either my inbox or my **bleep** folder. I still have the email from the day I signed up, so I know it is the correct email ad...

  • Newbie
  • I cannot access my account.  I've attempted to reset my password, and it says an email has been sent, but no email arrives in either my inbox or my **bleep** folder.  I still have the email...
  • Melody
  • Spotify
  • 313 Views
  • 1 replies
  • 0 likes
  • 313 Views
  • 1 replies
  • 0 likes

Superuser Contribution my playlist disappeared

Hi , all my playlist disappeared yestarday from some reason . < Removed for security >

  • Newbie
  • Hi ,   all my playlist disappeared yestarday from some reason .    < Removed for security >
  • Melody
  • Spotify
  • 386 Views
  • 1 replies
  • 0 likes
  • Account
  • 386 Views
  • 1 replies
  • 0 likes

Superuser Contribution ÜYELİK OLMUYOR

DERS PROGRAMIMI YOLLADIM FAKAT PREMIUM ÜYELİĞİM HALA GELMEDİ ??? 

  • Newbie
  • DERS PROGRAMIMI YOLLADIM FAKAT PREMIUM ÜYELİĞİM HALA GELMEDİ ??? 
  • Melody
  • Spotify
  • 294 Views
  • 1 replies
  • 0 likes
  • Premium
  • 294 Views
  • 1 replies
  • 0 likes

Solved!! Account Hacked

i think someone has hacked my account please help

  • Casual Listener
  • i think someone has hacked my account please help
  • blairmcewan
  • Casual Listener
  • 422 Views
  • 3 replies
  • 0 likes
  • Account
  • 422 Views
  • 3 replies
  • 0 likes

Superuser Contribution Acesso não liberado!

Já faz cinco dias úteis que paguei o boleto e minha conta premium não foi liberada novamente, já sai do app e entrei novamente e nada de atualizar! Geralmente renova depois de um dia útil após o pagamento. Alguém pode me ajuda, o que devo fazer?

  • Newbie
  • Já faz cinco dias úteis que paguei o boleto e minha conta premium não foi liberada novamente, já sai do app e entrei novamente e nada de atualizar! Geralmente renova depois de um dia útil após o paga...
  • Melody
  • Spotify
  • 334 Views
  • 1 replies
  • 0 likes
  • 334 Views
  • 1 replies
  • 0 likes

ACCOUNT HELP

I CANT REMEMBER MY SPOTİFY ACCOUNT BUT I PAY 20 TL EVERY MONTH

  • Newbie
  • I CANT REMEMBER MY SPOTİFY ACCOUNT BUT I PAY 20 TL EVERY MONTH
  • Maxim
  • Spotify Star
  • 250 Views
  • 1 replies
  • 0 likes
  • Account
  • 250 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs not available to me but to everyone else

Hi guys, as the title says, I recently found out that songs that I can’t find are available to others. And not that they added it themselves, but it seems like it just not available to me only. Does anyone have similar issues or have solutions to thi...

  • Newbie
  • Hi guys, as the title says, I recently found out that songs that I can’t find are available to others. And not that they added it themselves, but it seems like it just not available to me only. Does ...
  • Melody
  • Spotify
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes

Superuser Contribution my playlists are gone and i see some strange playlists

Hey, My Playlists are gone and i see some strange playlists i didn't create.What happend to my account?I'm using FB OAuth with 2FA so a hacked account is not really an option.Looks like something in the Spotify DB is messed up. Please help my to fix ...

  • Newbie
  • Hey,   My Playlists are gone and i see some strange playlists i didn't create. What happend to my account? I'm using FB OAuth with 2FA so a hacked account is not really an option. Looks lik...
  • Melody
  • Spotify
  • 417 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 417 Views
  • 1 replies
  • 0 likes

Superuser Contribution acaban de robar mi cuenta

Buenos dias, tengo una cuenta Familiar y me acaban de robar mi cuenta. Ruego me digan que debo hacer ya que todos mis datos estan en ella. solo he podido acceder a este foro con la identificacion de mi mujer Gracias

  • Newbie
  • Buenos dias, tengo una cuenta Familiar y me acaban de robar mi cuenta.   Ruego me digan que debo hacer ya que todos mis datos estan en ella.   solo he podido acceder a este foro con la ...
  • Melody
  • Spotify
  • 519 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 519 Views
  • 1 replies
  • 0 likes

Lost Subscription after removing Facebook access

Hi, I used to login via Facebook and I had a subscription for Family Premium.Today, I revoked access to Facebook and reset my password. Now, I can login but my profile is gone and i don't have access to the subscription. Can someone help please? My S...

  • Visitor
  • Hi,   I used to login via Facebook and I had a subscription for Family Premium. Today, I revoked access to Facebook and reset my password.   Now, I can login but my profile is gone and...
  • sandkillerpt
  • Casual Listener
  • 501 Views
  • 1 replies
  • 0 likes
  • 501 Views
  • 1 replies
  • 0 likes