Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 9099 Views
  • 1 replies
  • 9 likes
  • Security
  • 9099 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 482703 Views
  • 979 replies
  • 111 likes
  • Account
  • 482703 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211070 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211070 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121031 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121031 Views
  • 72 replies
  • 12 likes

Superuser Contribution Spotify on Android

Hola, cada vez que entro a Spotify desde mi celular me aparece un anuncio que dice que tengo que pagar para conservar mi música cuando ya está pago

  • Newbie
  • Hola, cada vez que entro a Spotify desde mi celular me aparece un anuncio que dice que tengo que pagar para conservar mi música cuando ya está pago
  • SergioDavid
  • Roadie
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Solved!! Offline mode

I've got two concerns. First, I downloaded songs and when I turn off my data and wifi, I couldn't play the songs I downloaded so I realized I gotta turn on offline mode to do so and I did and finally can play songs I downloaded but I wonder why I can...

  • Casual Listener
  • I've got two concerns. First, I downloaded songs and when I turn off my data and wifi, I couldn't play the songs I downloaded so I realized I gotta turn on offline mode to do so and I did and finally...
  • kycgl
  • Casual Listener
  • 948 Views
  • 2 replies
  • 0 likes
  • 948 Views
  • 2 replies
  • 0 likes

Superuser Contribution Number of installments for monthly payment

I have a question ... how can I reduce the number of installments in payment of my card ... I want the possibility of a smaller number

  • Casual Listener
  • I have a question ... how can I reduce the number of installments in payment of my card ... I want the possibility of a smaller number
  • davin_anaya
  • Casual Listener
  • 895 Views
  • 3 replies
  • 0 likes
  • Account
  • 895 Views
  • 3 replies
  • 0 likes

Link an existing song to an Artist Account

Hi, Years ago, someone asked me to write a song for a movie they're making. They released a soundtrack which was eventually added to Spotify. It's a pro bono contribution and I never expected anything in return.I don't have a label and have never con...

  • Music Fan
  • Hi,  Years ago, someone asked me to write a song for a movie they're making. They released a soundtrack which was eventually added to Spotify. It's a pro bono contribution and I never ex...
  • arrab
  • Newbie
  • 11806 Views
  • 5 replies
  • 1 likes
  • Account
  • 11806 Views
  • 5 replies
  • 1 likes

Solved!! Seems like someone else has access to my Spotify account

Dear Community, It was yesterday when I found out someone is selecting numbers, playlists and other devices to play the music on. He or she is doing that from my account and it is very annoying since it cancels my music constantly. So in short: it se...

  • Casual Listener
  • Dear Community,   It was yesterday when I found out someone is selecting numbers, playlists and other devices to play the music on. He or she is doing that from my account and it is very annoy...
  • Nico
  • Community Legend
  • 699 Views
  • 3 replies
  • 0 likes
  • 699 Views
  • 3 replies
  • 0 likes

Premium Family Question

When I signed up for the premium family plan, I thought it was asking me who I would like to invite so I filled out my daughter's name who lives with me but now the account is in my daughters name for Premium, how can I change it back to my name?

  • Casual Listener
  • When I signed up for the premium family plan, I thought it was asking me who I would like to invite so I filled out my daughter's name who lives with me but now the account is in my daughters name fo...
  • songassistant
  • Composer
  • 539 Views
  • 3 replies
  • 0 likes
  • 539 Views
  • 3 replies
  • 0 likes

Account Hacked please help!!

Please can you help - my account appears to have been hacked and hijacked by another user. I have managed to login to this page via facebook login, but the email address, postcode and password that are now associated with this account are not mine.I ...

  • Casual Listener
  •   Please can you help - my account appears to have been hacked and hijacked by another user. I have managed to login to this page via facebook login, but the email address, postcode and pa...
  • Nico
  • Community Legend
  • 478 Views
  • 3 replies
  • 0 likes
  • Security
  • 478 Views
  • 3 replies
  • 0 likes

Spotify premiuim

Good morning. I have spotify premiuim for family and Spotify charging from my accoint 10,99eur every mounth. Problem is, that my family members has premiuim, but I have only basic. Pls. help to solve this problem and we've paid several mounthes for p...

  • Visitor
  • Good morning. I have spotify premiuim for family and Spotify charging from my accoint 10,99eur every mounth. Problem is, that my family members has premiuim, but I have only basic. Pls. help to solve...
  • TheBrickSlayer
  • Roadie
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

Profile image is sideways and change button doesn't work

I uploaded a profile image (the image is square, if that makes a difference) and it's showing up sideways. To make matters worse the "change" button no longer works, so I can't change the image. Help!

  • Newbie
  • I uploaded a profile image (the image is square, if that makes a difference) and it's showing up sideways. To make matters worse the "change" button no longer works, so I can't change the image. Help!
  • gohgarethgoh
  • Newbie
  • 8309 Views
  • 6 replies
  • 4 likes
  • 8309 Views
  • 6 replies
  • 4 likes

Spoticy Connect Disconnect?

I got a weird issue. Somehow (possibly bad password on my part) someone logged into my profile, deleted all playlists and made two new ones with persian music. I could get my playlists back and I did reset my password and logged off on all devices.St...

  • Newbie
  • I got a weird issue.   Somehow (possibly bad password on my part) someone logged into my profile, deleted all playlists and made two new ones with persian music.   I could get my playli...
  • TheBrickSlayer
  • Roadie
  • 442 Views
  • 1 replies
  • 0 likes
  • 442 Views
  • 1 replies
  • 0 likes

Logging in on another device

When I log in on my phone, my account shows premium, which is what I have. However, when I log in on my tablet, it shows a FREE account, not premium. Anybody got feedback ?

  • Visitor
  • When I log in on my phone, my account shows premium, which is what I have. However, when I log in on my tablet, it shows a FREE account, not premium. Anybody got feedback ?
  • Hubo
  • Community Legend
  • 8720 Views
  • 1 replies
  • 0 likes
  • 8720 Views
  • 1 replies
  • 0 likes

takes a while

i've been trying to get my spotify artist acoount acces for 4 months nowSTILL NO EMAIL! somebody halp

  • Newbie
  • i've been trying to get my spotify artist acoount acces for 4 months now STILL NO EMAIL! somebody halp
  • Hubo
  • Community Legend
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

I have been hacked

May I only use the Facebook linked system with out the stupid email and password method? I have tried to reset my password twice, and the hacker just change my password then leave some message to laugh at me. I also checked my gmail and Facebook, the...

  • Newbie
  • May I only use the Facebook linked system with out the stupid email and password method? I have tried to reset my password twice, and the hacker just change my password then leave some message to lau...
  • Hubo
  • Community Legend
  • 403 Views
  • 1 replies
  • 0 likes
  • 403 Views
  • 1 replies
  • 0 likes

country and profile do not match

I'm getting error 408 (your country does not match the one set in profile). I don't have VPN and I'm logging in from the country my profile is set to.When I go to my account, I cannot change country either (menu locked). I tried to add postcode but n...

  • Casual Listener
  • I'm getting error 408 (your country does not match the one set in profile). I don't have VPN and I'm logging in from the country my profile is set to. When I go to my account, I cannot change c...
  • Hubo
  • Community Legend
  • 1038 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Login
  • 1038 Views
  • 2 replies
  • 0 likes

How to change username

Hi - I would like to change my username from '224jnd2gynysaaxzyvarq23iy' to somethign which I don't need to write down to login to devices. For example, my email address - which is unique to me and which I used to create my spotify account. This is r...

  • Newbie
  • Hi - I would like to change my username from '224jnd2gynysaaxzyvarq23iy' to somethign which I don't need to write down to login to devices.  For example, my email address - which is unique to me...
  • Nico
  • Community Legend
  • 10835 Views
  • 1 replies
  • 2 likes
  • Account
  • 10835 Views
  • 1 replies
  • 2 likes

Free 7 day trial still running after I accepted invite for Premium for Family?

So I downloaded the Spotify app last week and started the 7day free trial. I loved the software and my boyfriend decided to get Premium For Family with his account today. He added me to the Family account. Our goal is to make playlists together so we...

  • Newbie
  • So I downloaded the Spotify app last week and started the 7day free trial. I loved the software and my boyfriend decided to get Premium For Family with his account today. He added me to the Family ac...
  • Nico
  • Community Legend
  • 479 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
  • 479 Views
  • 1 replies
  • 0 likes

Change of country

Hello! So I moved from Singapore to Australia and I didnt know that I could use my spotify account, abroad, for only 14 days. So, I didnt change the country and yesterday, spotify didnt let me login. So, I couldnt change the coutry and I cant use my ...

  • Newbie
  • Hello! So I moved from Singapore to Australia and I didnt know that I could use my spotify account, abroad, for only 14 days. So, I didnt change the country and yesterday, spotify didnt let me login....
  • Nico
  • Community Legend
  • 422 Views
  • 1 replies
  • 0 likes
  • 422 Views
  • 1 replies
  • 0 likes

Song stops after a few seconds then random Latin music starts playing.

Is anyone else having this problem? I'll be listening to a song on one of my playlists or albums, then suddenly the song will just stop after playing for about 10 seconds, then some random Latin music comes on. It’s really annoying and I can’t listen...

  • Newbie
  • Is anyone else having this problem? I'll be listening to a song on one of my playlists or albums, then suddenly the song will just stop after playing for about 10 seconds, then some random Latin musi...
  • Nico
  • Community Legend
  • 649 Views
  • 1 replies
  • 0 likes
  • 649 Views
  • 1 replies
  • 0 likes

Trying to connect with Spotify from foreign country

I am currently in Germany and connecting with Spotify doesn´t work. The message"Anmedlung fehlgeschlagen. Du kannst Spotify im Ausland nur 14 Tage verwenden" always appears.What can I do?Many thanks in advance,Helmut

  • Newbie
  • I am currently in Germany and connecting with Spotify doesn´t work. The message "Anmedlung fehlgeschlagen. Du kannst Spotify im Ausland nur 14 Tage verwenden" always appears. What can I do? Many t...
  • Nico
  • Community Legend
  • 457 Views
  • 1 replies
  • 0 likes
  • Account
  • 457 Views
  • 1 replies
  • 0 likes

Facebook privacy concerns

I know there has been many topics about Facebook and the way how to disconnect your Spotify account, however this is quite a hassle.Due to the big privacy concerns from Facebook recently to me it seems Spotify has to make the switch a lot easier.What...

  • Casual Listener
  • I know there has been many topics about Facebook and the way how to disconnect your Spotify account, however this is quite a hassle. Due to the big privacy concerns from Facebook recently to me...
  • user-removed
  • Not applicable
  • 364 Views
  • 1 replies
  • 1 likes
  • Security
  • 364 Views
  • 1 replies
  • 1 likes