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Smart postpaid subscriptions

Shifueya
How come I can't purchase premium using my smart carrier (Philippines) as a mode of payment. Yesterday when i tried to renew or subscribe to premium, I receive the PIN via SMS but it's not working. I also tried to subscribe again today twice, but I dont receive any SMS for the pin at all? The funny thing is, I've been subscribing in spotify for more than a year using the smart carrier to bill me. It even doing the auto renew before. But now, suddenly it's not working. I managed to renew my spotify premium using smart last november 28.
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altonium

Follow the instructions to the T. 

tldr: remove the your smart number from Spotify subs and re-sub afterwards 

View solution in original post

25 Replies

roypogi
Is this already resolved? I'm having the same exact problem for months.

Denisebert08

For SMART Philippines subscribers:
1. It’s not possible to use one phone number on multiple accounts to pay for Spotify Premium. You can only have 1 active subscription.

2. It’s not possible to resubscribe to Spotify using your phone number if you have already subscribed in past and it has been less than one year since you’ve granted Spotify consent to charge against your phone bill. In order to revoke previously given consent text GETPIN to 8823 to retrieve the list of existing PIN consents and respond with STOPPIN<space><list_number> to 8823 within 5 minutes to revoke the consent. Then you will be able to subscribe again.

Here is an example:
1) Your first text message: GETPIN to 8823

Reply message you will receive:
You have allowed services for the following: [1]
MOBILENO: 631234567896
SCOPE: charge against airtime
NAME: Spotify
EXPIRY: 2017-09-23 17:44:54.641000

* The list number you need is on the first row in bold.

2) Your second text message: STOPPIN 1 to 8823

After this your previous consent is revoked and you should be able to make a payment again.

enricojs

you what

 

where?

Screenshot_2017-03-18-02-06-13.png
Screenshot_2017-03-18-02-06-16.png

Adie102412

Hi, so will you see the charges for Spotify on your bill from Smart?

 

Thanks!

Akophil

Hi, thanks. I tried this but I still can't pay using Smart postpaid.

itspaaandabear
Tried this. And it works! For real. Just do as instructed.

dexnov
Thanks for this invaluable information. I was able to resolve the issue with this.

DhannyLo
The payment thru smart, is that deducted to your load balance?

dexnov
Yes. Deducted through one's load.

chia0817

This actually worked! Thanks!!!

mikageaki

Thanks for this!! Worked for me 😊

Potaina01

me too tsk

 

alejanderoberto

THIS IS FCKING AMAZING!

altonium

This solved my problem! Thank you so much. I had to "suffer" for several days without premium. 

Ariella30

Will this cancel my current subscription with spotify as well?

 

clarkytan

Thank you! its Nov. 6, 2017 today and this method still worked. Was stuck for a month until I read your post. Thanks!

Seanmallari

Screenshot_2017-12-04-10-18-57-387.jpeg

 

This always appears when i clicked confirm

ysay

is regular load fine????? 

altonium

yes. I think it should work fine with regular load. 

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