Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Hello, i have the following issue: i used a 60 day premium test ans a choosed to login via facebook. after a couple of days i decided to use all premium features but i wanted to change to kind of registration and the kind of login via facebook. i del...
Olá Realizei o pagamento com boleto e ainda minha conta não foi liberada, como proceder?
Hi there, A few months back, after I got premium but at a time when I wasn't using it much, my account was hacked by someone with awful taste. When I started using it more I noticed there was someone else on it and managed to stop them by changing my...
Je veux fermer mon ancien compte premium pour me dissocier de Facebook mais comment faire pour retrouver mes playlist sur mon nouveau compte.
Hi, I paid my montly premium via OXXO and my account is not premium yet, My name is Ubaldo Lopez. It has been over 2 days now.
I upgraded to the Premium for Family subscription today and when I logged in my account all my saved songs and playlists dissappeared. Can someone help me please.
HiI have a problem with loggin on my account. Yesterday i tried to listen to music but the app logged me out. Problem occurs on every pratform, no matter is that android app, web player or app on windows. When I type correct username and password apl...
I was recently in Ecuador and I change the Country on my account. I'm now back in Ireland and when attempting to change back to Ireland I only have an option for USA or Ecuador. Any ideas anyone? Thanks!
Meu app para celular (Android) fez loggout sozinho. Quando vou entrar ele pede para ficar online para poder conectar, sendo que já estou conectado a internet (e tudo está funcionando normal). A mesma mensagem fica aparecendo e não faz o login. Obs: a...
Hello, so i have and account that is connected to facebook and i can only connect to it by clicking "connect via facebook"the problem is i dont want it to be connected to facebook, so i go to preferences i click disconnect from facebookthen i want to...
i tried to change my username with spotify help with the live chat but I realised I was on the wrong account but now I cant get back into my account
I cannot log in to my Spotify account using my usual details. When I attempt to recover my password, I receive an email in Spanish. I attempted to contact Spotify on Twitter but could not get any joy from there. I have had to cancel two debit cards (...
Hello, Hopefully what I'm about to say makes sense. I bought Spotify premium yesterday in the account that I've always had logged in on my phone. However today the app logged me out and when I tried to log back in it kept saying incorrect password. I...
Hihow can I find all the songs I’ve ever shared with friends via WhatsApp? Thanks
Saludos
Hey all, I am an artist on Spotify and planning to release something like an album soon. I want to release a few songs from the album separately as singles, but still included in the album. How do I go about that? I asked my aggregator and their answ...
Tengo un problema a la hora de realizar mi pago de Spotify Premium. Ya verifique con mi banco y ellos me dicen que puede ser un problema con Spotify, yo pienso que sí es así ya que he logrado hacer otras compras en linea con la misma tarjeta y si pas...
I just signed up using a free 60 Day Trial link from my birthday. It took a second to get the website to accept my card. When it did, I was charged 5.99. Why was I charged 5.99 at the start of a free trial? And will I get that money back?
June Sydney Australia - got premium and started to get charged but still had the ads, so I actually never did get the full benefit and I am paying for something I have never had so I decided to cancel in Jan 18 and still money is being taken out of m...
Regarding the new Private Marketplaces press release: can I opt out if I am a paid subscriber? Copy of the press release: Today we have officially enabled programmatic buying across our audio ads globally. We’re partnering with three of the largest a...