Incorrect account status

[Weilby]

I am downgrading from Premium to Free, but my account status keeps telling me that you willl automatically charge me for Premium until I cancel. I have not cancelled several times - still same status - please advise

[Peter__]

Did you get a cancellation confirmation via email?

[Weilby]

No - I did not receive an email. The last thing in the process was the Facebook confirmation page - after that nothing happend.

[Joe]

Please use the online contact form and someone at Spotify can help get this sorted. If you get an automated response directing you back to the community or to the help pages, make sure to reply to it directly to speed things along.