Issues with Premium

[ashc2904]

As of this afternoon, both my partner and I have been cancelled out of our premium accounts they are both seperate rven through payments for the service, saying the payment didn't go through? He has lost all of his playlists aswell, we both updated our account payment details and his card comes up as not valid and mine doesn't recognise the expiry date? Has anyone else having similar issues??

[MattSuda]

Hey @ashc2904

I suggest you contact support so they can help you

https://support.spotify.com/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.