Accounts

Re: Set device password - Link in e-mail doesn't work

That didn't work for me. I'm trying to log in to Spotify on my Onkyo TX-NR609 receiver. I too signed up with my Facebook account. When I request a device password I get the "Oops" website too. I've tried logging in using combinations of everything I ...

Forgot my email attached to spotify

Hi! I need help on how to change the email linked to my spotify acct. I forgot my password but i know my username. However, "forgot password" does not work for me because i also forgot my email. Help pls. Thanks a lot

Use of Yamaha receiver possible with Premium for Family for all users?

Hi all,Last week I've changed my subscription from Premium to Premium for Family. With Premium I could use our Yamaha receiver to listen, but with Premium for Family it seems not possible any more. One of the main reasons to change to Premium for Fam...

Paid for premium, but still on free account

So I've two accounts one of which is premium but both are showing up as a free account.payment was recently taken from my bank account .Please help

Someone is logging in my account using other log in method

Longtime ago i created a spotify account using my email. Somehow i forgot that I have that account when planning a family subscription with my friends. I created new account using Facebook login which share same email. Rightnow someone is logging in ...

Upgraded from Premium to Family Premium - can't login

I upgraded to Family Premium yesterday, cannot login since then. When I click the link in the E-Mail I got sent I only get this message: "Oh No! Something has gone wrong but don't be sad, you can try again a little bit later"Does anyone know how to g...

Superuser Contribution facbook freinds not showing

Hi! My problem is that i can't see my friends from facebook in my PC Spotify application. or app I'm know that some of them use Spotify and are logged in by fb. When im trying to search friends on PC and app there not there. My Spotify is connected w...

Someone else logged into my account?!

Hi there, I've had a re-occuring problem for the last two days - someone else is logged into my account.My profile photo has changed, someone else is making playlists and playing music on devices that are not mine. My Spotify is (obviously) connected...

subcription

buy premium through money online (MOL) in my country Malaysia..but my spotify still in free. I hope you can check my subcription status. I really feel anoying on this matter..really anoying

Still charged after cancellation

Cancelled my subscription and it showed me the date premium would end on, but still got charged for another month.

Purchasing a gift card from Canada for an American recepient

I would like to give my daughter a gift subscription, but I live in Canada and she lives in the US. How do I do this?

Subscription

So yesterday i was charged like usual my premium charge, and then today it just disapeared and I am back on free randomly. I've been premium fro several years.

Received request for premium family, but my account says free. I need this fixed.

I recieved my invite for premium but my account says free. Supposedly Spotify doesn't have customer support

"Your last payment didn't work"

Okay so I used to use a debit card to pay for my Spotify but now I just purchase Spotify gift cards in order to use premium... Anyways earlier today Spotify told me my premium account is paused because "my last payment didn't work" how is this possib...

Being charged twice per month! Cannot reach customer service.

I recently realized that I've been charged twice a month for my service since August 2016. There were several months prior to that where I was being billed correctly. I've attempted to contact Spotify on multiple occasions, but cannot reach anyone. I...

I'm trying to get 30 day premium trial and just keeps saying enter expiration date, y??

charged twice

My internet connection dropped midway the familiar plan setup, and i restarted the process, but it went throught and charged me the first and the second time. And it is saying that i dont even have a credit card registered while it also says that my ...

Charged and not received

I was trying to get Student Premuim and i entered my payment info and went to enter my college stuff and backed out to do the website stuff for that and I decided not to go with it and stay free and I later got charged the 5$

Switching accounts

So I need to switch accounts but don't want to lose my music. I see the other answers about waiting for the existing account to go back to free and then switching but the account I'm moving from is not getting cancelled. How do I go to a new one in t...