Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
80456 Views
9 replies
2 likes
Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?
Newbie
654009 Views
13 replies
4 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
734484 Views
18 replies
29 likes
Hoje de manhã acordo, vou checar os meus e-mails e vejo que alguem mudou o e-mail da minha conta do spotify para um outro que eu nunca vi na minha vida, inclusive a minha senha. Não estou conseguindo entrar com o meu login e senha na minha conta do s...
Hoje de manhã acordo, vou checar os meus e-mails e vejo que alguem mudou o e-mail da minha conta do spotify para um outro que eu nunca vi na minha vida, inclusive a minha senha. Não estou co...
Casual Listener
1078 Views
2 replies
0 likes
Hellow, I think someone stole my Spotify account. He changed e-mail adress and password. Now I cannot acess to spotify account. Please concact me on e-mail adres which was used when account was first time created. Thanks a lot for quick reply.
Hellow, I think someone stole my Spotify account. He changed e-mail adress and password. Now I cannot acess to spotify account. Please concact me on e-mail adres which was used when account was first...
Community Legend
296 Views
1 replies
0 likes
That didn't work for me. I'm trying to log in to Spotify on my Onkyo TX-NR609 receiver. I too signed up with my Facebook account. When I request a device password I get the "Oops" website too. I've tried logging in using combinations of everything I ...
That didn't work for me. I'm trying to log in to Spotify on my Onkyo TX-NR609 receiver. I too signed up with my Facebook account. When I request a device password I get the "Oops" website too.  ...
Community Legend
322 Views
1 replies
0 likes
Hi! I need help on how to change the email linked to my spotify acct. I forgot my password but i know my username. However, "forgot password" does not work for me because i also forgot my email. Help pls. Thanks a lot
Hi! I need help on how to change the email linked to my spotify acct. I forgot my password but i know my username. However, "forgot password" does not work for me because i also forgot my email. Help...
Spotify Star
264 Views
1 replies
0 likes
Hi all,Last week I've changed my subscription from Premium to Premium for Family. With Premium I could use our Yamaha receiver to listen, but with Premium for Family it seems not possible any more. One of the main reasons to change to Premium for Fam...
Hi all, Last week I've changed my subscription from Premium to Premium for Family. With Premium I could use our Yamaha receiver to listen, but with Premium for Family it seems not possible any more....
Newbie
720 Views
2 replies
1 likes
So I've two accounts one of which is premium but both are showing up as a free account.payment was recently taken from my bank account .Please help
So I've two accounts one of which is premium but both are showing up as a free account.payment was recently taken from my bank account .Please help
Spotify Star
275 Views
3 replies
0 likes
Longtime ago i created a spotify account using my email. Somehow i forgot that I have that account when planning a family subscription with my friends. I created new account using Facebook login which share same email. Rightnow someone is logging in ...
Longtime ago i created a spotify account using my email. Somehow i forgot that I have that account when planning a family subscription with my friends. I created new account using Facebook login whic...
Composer
318 Views
1 replies
0 likes
I upgraded to Family Premium yesterday, cannot login since then. When I click the link in the E-Mail I got sent I only get this message: "Oh No! Something has gone wrong but don't be sad, you can try again a little bit later"Does anyone know how to g...
I upgraded to Family Premium yesterday, cannot login since then. When I click the link in the E-Mail I got sent I only get this message: "Oh No! Something has gone wrong but don't be sad, you can try...
Spotify Star
356 Views
1 replies
0 likes
Hi! My problem is that i can't see my friends from facebook in my PC Spotify application. or app I'm know that some of them use Spotify and are logged in by fb. When im trying to search friends on PC and app there not there. My Spotify is connected w...
Hi! My problem is that i can't see my friends from facebook in my PC Spotify application. or app I'm know that some of them use Spotify and are logged in by fb. When im trying to search friends on PC...
Roadie
393 Views
1 replies
0 likes
Hi there, I've had a re-occuring problem for the last two days - someone else is logged into my account.My profile photo has changed, someone else is making playlists and playing music on devices that are not mine. My Spotify is (obviously) connected...
Hi there, I've had a re-occuring problem for the last two days - someone else is logged into my account. My profile photo has changed, someone else is making playlists and playing music on devices...
Casual Listener
1221 Views
5 replies
1 likes
buy premium through money online (MOL) in my country Malaysia..but my spotify still in free. I hope you can check my subcription status. I really feel anoying on this matter..really anoying
buy premium through money online (MOL) in my country Malaysia..but my spotify still in free. I hope you can check my subcription status. I really feel anoying on this matter..really anoying
Casual Listener
243 Views
2 replies
0 likes
Cancelled my subscription and it showed me the date premium would end on, but still got charged for another month.
Cancelled my subscription and it showed me the date premium would end on, but still got charged for another month.
Composer
220 Views
1 replies
0 likes
I would like to give my daughter a gift subscription, but I live in Canada and she lives in the US. How do I do this?
I would like to give my daughter a gift subscription, but I live in Canada and she lives in the US. How do I do this?
Community Legend
1227 Views
1 replies
0 likes
So yesterday i was charged like usual my premium charge, and then today it just disapeared and I am back on free randomly. I've been premium fro several years.
So yesterday i was charged like usual my premium charge, and then today it just disapeared and I am back on free randomly. I've been premium fro several years.
Community Legend
192 Views
1 replies
0 likes
I recieved my invite for premium but my account says free. Supposedly Spotify doesn't have customer support
I recieved my invite for premium but my account says free. Supposedly Spotify doesn't have customer support
Community Legend
290 Views
2 replies
0 likes
I'm trying to login to my Spotify account on my Amazon Fire Stick and nothing I try is working. I've tried what should've been the simplest option of logging onto the same Wi-Fi network and playing a song on my iPhone and searching for other devices ...
I'm trying to login to my Spotify account on my Amazon Fire Stick and nothing I try is working. I've tried what should've been the simplest option of logging onto the same Wi-Fi network and pla...
Community Legend
423 Views
1 replies
0 likes
Okay so I used to use a debit card to pay for my Spotify but now I just purchase Spotify gift cards in order to use premium... Anyways earlier today Spotify told me my premium account is paused because "my last payment didn't work" how is this possib...
Okay so I used to use a debit card to pay for my Spotify but now I just purchase Spotify gift cards in order to use premium... Anyways earlier today Spotify told me my premium account is paused becau...
Spotify Star
540 Views
1 replies
0 likes
I recently realized that I've been charged twice a month for my service since August 2016. There were several months prior to that where I was being billed correctly. I've attempted to contact Spotify on multiple occasions, but cannot reach anyone. I...
I recently realized that I've been charged twice a month for my service since August 2016. There were several months prior to that where I was being billed correctly. I've attempted to contact S...
Composer
237 Views
1 replies
0 likes
Spotify Star
250 Views
1 replies
0 likes
My internet connection dropped midway the familiar plan setup, and i restarted the process, but it went throught and charged me the first and the second time. And it is saying that i dont even have a credit card registered while it also says that my ...
My internet connection dropped midway the familiar plan setup, and i restarted the process, but it went throught and charged me the first and the second time. And it is saying that i dont even have a...
Spotify Star
196 Views
1 replies
0 likes
