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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Elena
  • Moderator
  • 399186 Views
  • 952 replies
  • 107 likes
  • Account
  • 399186 Views
  • 952 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171902 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171902 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99184 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99184 Views
  • 68 replies
  • 10 likes

Family Premium Not Working

My family just decided we wanted to sign up and got the links to join sent out to everyone. We've all tried and as soon as we click on the "Accept Invitation" button we are told we cannot access. We've all tried and have tried on different devices as...

  • Newbie
  • My family just decided we wanted to sign up and got the links to join sent out to everyone. We've all tried and as soon as we click on the "Accept Invitation" button we are told we cannot access. We'...
  • Maxim
  • Spotify Star
  • 1069 Views
  • 1 replies
  • 0 likes
  • 1069 Views
  • 1 replies
  • 0 likes

Recover my address

My family members are asked to put in the complete address for validating but I don't remember it, can you please help?

  • Newbie
  • My family members are asked to put in the complete address for validating but I don't remember it, can you please help?
  • Maxim
  • Spotify Star
  • 392 Views
  • 1 replies
  • 0 likes
  • 392 Views
  • 1 replies
  • 0 likes

Cuenta familiar

A pesar de que se tiene la misma dirección me dieron de baja a los miembros de mi familia esto es injusto y ahora ellos no pueden ingresar que alguien me brinde una solucion

  • Casual Listener
  • A pesar de que se tiene la misma dirección me dieron de baja a los miembros de mi familia esto es injusto y ahora ellos no pueden ingresar que alguien me brinde una solucion   
  • Hec56
  • Casual Listener
  • 185 Views
  • 2 replies
  • 0 likes
  • Premium
  • 185 Views
  • 2 replies
  • 0 likes

Redeem Gift Card From Another Country

Hello, Can i redeem giftcard from another country to my account,for example : i have premium giftcard from my friend on US.. and i want redeem to account, my account based in UK Thanks.

  • Newbie
  • Hello,   Can i redeem giftcard from another country to my account, for example : i have premium giftcard from my friend on US.. and i want redeem to account, my account based in UK   T...
  • Maxim
  • Spotify Star
  • 584 Views
  • 1 replies
  • 0 likes
  • 584 Views
  • 1 replies
  • 0 likes

Create new account, but keep old playlists and saved music

My wife is trying to add me to famliy plan but I have the wrong address. I cannot seem to change my address, it tells me to create a new account. But if I open a new account does that mean everything in my old account will be gone?

  • Newbie
  • My wife is trying to add me to famliy plan but I have the wrong address.  I cannot seem to change my address, it tells me to create a new account.  But if I open a new account does that mea...
  • MattSuda
  • Spotify Star
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Unlawful Bank Charges

My Bank Account has just been charged £9.99 GPB for a service I have never applied for on Spotify. The Receipt Numer was SPOTIFY P01DEC44E7, which, to me, looks like a date of birth type reciiept. Aside from the 'P' & 'E7' part.I'd like to ghet this ...

  • Newbie
  • My Bank Account has just been charged £9.99 GPB for a service I have never applied for on Spotify. The Receipt Numer was SPOTIFY P01DEC44E7, which, to me, looks like a date of birth type reciiept. As...
  • MattSuda
  • Spotify Star
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Solved!! Someone else using account

It says someone else is using my account. I have signed out from everywhere, changed password. Still seems to be someone is using it. Don't know what to do.

  • Newbie
  • It says someone else is using my account. I have signed out from everywhere, changed password. Still seems to be someone is using it. Don't know what to do.
  • TobiasYoung
  • Composer
  • 255 Views
  • 1 replies
  • 0 likes
  • Security
  • 255 Views
  • 1 replies
  • 0 likes

Duda plan familiar domicilio

Hola, tengo plan familiar premium y el lunes pasado saco a mi hermana y a mi mama, les envié la invitación y no podemos conectarlas evidentemente seguimos todas las instrucciones pero me regresa a la misma página, me podrías ayudar?

  • Newbie
  • Hola, tengo plan familiar premium y el lunes pasado saco a mi hermana y a mi mama, les envié la invitación y no podemos conectarlas evidentemente seguimos todas las instrucciones pero me regresa a la...
  • EsmeLiliZam
  • Newbie
  • 1025 Views
  • 2 replies
  • 0 likes
  • 1025 Views
  • 2 replies
  • 0 likes

Charged twice per month and I opted out before the end

I am very annoyed about this because you have brought me under in my account not only once but twice and i seems like you do this a lot. I handled the first one with my bank but now you are just plain annoying. I need you to fix this NOW!!!. I have n...

  • Visitor
  • I am very annoyed about this because you have brought me under in my account not only once but twice and i seems like you do this a lot. I handled the first one with my bank but now you are just plai...
  • TobiasYoung
  • Composer
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Pagamento

A alguns dias minha conta parou de funcionar e não deixava eu acessar nem o modo gratuito , então resolvi cancelar. Contudo o spotify continuo sendo cobrado e eu tive que realizar uma segunda assinatura . Como devo proceder nesse caso ? A empresa vai...

  • Newbie
  • A alguns dias minha conta parou de funcionar e não deixava eu acessar nem o modo gratuito , então resolvi cancelar. Contudo o spotify continuo sendo cobrado e eu tive que realizar uma segunda assinat...
  • Bittencourt
  • Spotify Star
  • 301 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
    Subscription
  • 301 Views
  • 1 replies
  • 0 likes

Spotify family problem

Hello, I own a Spotify family account, my cousins who live in the same house as myself, were expelled from the account after I received an email saying: "Thank you for signing the Family Premium Plan.We could not confirm that the "HIS NAME" address i...

  • Newbie
  • Hello, I own a Spotify family account, my cousins who live in the same house as myself, were expelled from the account after I received an email saying:   "Thank you for signing the Family Pre...
  • Bittencourt
  • Spotify Star
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Problema com a conta plano familiar

Fiz duas vezes o procedimento e me foi cobrado as duas no meu cartão, porém nem e-mail nem nada recebi do spotify, e continio com uma conta free.

  • Newbie
  • Fiz duas vezes o procedimento e me foi cobrado as duas no meu cartão, porém nem e-mail nem nada recebi do spotify, e continio com uma conta free.
  • pedall
  • Newbie
  • 638 Views
  • 2 replies
  • 1 likes
  • 638 Views
  • 2 replies
  • 1 likes

SPOTIFY FAMILY

My 2 kids each have a Premium Account for $9.95. Today I signed up for a Family Plan $14.95 account for them. (1) Do they have to switch from Premium to Free account and THEN AFTER THAT (sorry to yell) accept my Family Plan invitation or can they acc...

  • Newbie
  • My 2 kids each have a Premium Account for $9.95. Today I signed up for a Family Plan $14.95 account for them. (1) Do they have to switch from Premium to Free account and THEN AFTER THAT (sorry to yel...
  • Bittencourt
  • Spotify Star
  • 426 Views
  • 4 replies
  • 0 likes
  • 426 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify problems

I have a spotify acct thru my sprint phone. I pay 9.99 a month. Spotify keeps sending me info on payment. I contacted sprint and they said contact Spotify. I paid my bill and my spotify doesn't work. So should I just cancell spotify?

  • Newbie
  • I have a spotify acct thru my sprint phone. I pay 9.99 a month. Spotify keeps sending me info on payment. I contacted sprint and they said contact Spotify. I paid my bill and my spotify doesn't work....
  • MonicaM_Bogota
  • Roadie
  • 465 Views
  • 1 replies
  • 0 likes
  • Android
  • 465 Views
  • 1 replies
  • 0 likes

Two Accounts

Hello! I must have started a second account some time ago without realizing? drew******@gmail.com ca******@gmail.com I perhaps have been paying for premium on two different accounts? Can you please let me know how much I have been overpaying and cred...

  • Visitor
  • Hello!   I must have started a second account some time ago without realizing?   drew******@gmail.com ca******@gmail.com   I perhaps have been paying for premium on two d...
  • osornios
  • Spotify Star
  • 147 Views
  • 1 replies
  • 0 likes
  • Account
  • 147 Views
  • 1 replies
  • 0 likes

something with fammily package

I had premium for 3 mots no i got added to a familly package but it dosent alowe me to listen premium?

  • Newbie
  • I had premium for 3 mots no i got added to a familly package but it dosent alowe me to listen premium?
  • osornios
  • Spotify Star
  • 901 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 901 Views
  • 1 replies
  • 0 likes

Cobro incorrecto

Tenia cuenta premium y luego me invitaron a la cuenta familiar, pero sigo teniendo cobros de mi tarjeta de Spotify!! Alguien me puede decir de que manera puedo hacer para que no se me siga cobrando? Cuando entro a ver mi cuenta sale que tengo premium...

  • Newbie
  • Tenia cuenta premium y luego me invitaron a la cuenta familiar, pero sigo teniendo cobros de mi tarjeta de Spotify!! Alguien me puede decir de que manera puedo hacer para que no se me siga cobrando? ...
  • osornios
  • Spotify Star
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

Trouble logging in

I am trying to log in to a different account on my phons, but it keeps on saying we are experiencing some problems. What do I do!?!?

  • Visitor
  • I am trying to log in to a different account on my phons, but it keeps on saying we are experiencing some problems. What do I do!?!?
  • osornios
  • Spotify Star
  • 152 Views
  • 1 replies
  • 0 likes
  • Login
  • 152 Views
  • 1 replies
  • 0 likes

Spotify account hacked, e-mail changed

Hi, I just received an e-mail from spotify notifying me that my e-mail adress has been changed. Using facebook to log in, I verified that my email has indeed been changed from what it was to 'hacked1@sinoria.fr' which obviously isn't mine.I've sent a...

  • Newbie
  • Hi, I just received an e-mail from spotify notifying me that my e-mail adress has been changed. Using facebook to log in, I verified that my email has indeed been changed from what it was to 'hacked1...
  • osornios
  • Spotify Star
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Unable to change password (Facebook account, yet it isn't)

Hey, So my account is a facebook account and I can't unlink it, despite it not being a facebook account originally. Somehow my account has become some sort of a wierd account with facebook login capabilities, but without actually using facebook login...

  • Casual Listener
  • Hey,   So my account is a facebook account and I can't unlink it, despite it not being a facebook account originally. Somehow my account has become some sort of a wierd account with facebook l...
  • osornios
  • Spotify Star
  • 1197 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 1197 Views
  • 1 replies
  • 0 likes