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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • chukos
  • Casual Listener
  • 175121 Views
  • 187 replies
  • 13 likes
  • Account
    Free
  • 175121 Views
  • 187 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11579 Views
  • 6 replies
  • 11 likes
  • Security
  • 11579 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 517061 Views
  • 986 replies
  • 113 likes
  • Account
  • 517061 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 126263 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 126263 Views
  • 74 replies
  • 12 likes

Premium family... do family members have to cancel old membership?

I've recently switched to Family Premium. My two children were each paying £10 per month for their membership. Do they have to cancel, or will it happen automatically? the new Family account is showing they're bothe active on the new account, I just ...

  • Newbie
  • I've recently switched to Family Premium. My two children were each paying £10 per month for their membership. Do they have to cancel, or will it happen automatically? the new Family account is showi...
  • Henrii3
  • Gig Goer
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

plan family

Oi Spotify O meu irmão paga o plano familiar premium e ele mandou um convite para mim e eu coloco os endereços todos direito e na hora de completar dizem que não foi possível confirmar que eu moro no mesmo lugar que o meu irmão. PS:pra ele não pedira...

  • Newbie
  • Oi Spotify    O meu irmão paga o plano familiar premium e ele mandou um convite para mim e eu coloco os endereços todos direito e na hora de completar dizem que não foi possível confirmar...
  • Bittencourt
  • Spotify Star
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Superuser Contribution I've just paid but İ can't get premium.

I've just paid for premium and I can see that in my bank account but still, I can't get a premium for April.

  • Visitor
  • I've just paid for premium and I can see that in my bank account but still, I can't get a premium for April.
  • Aimee_T
  • Roadie
  • 185 Views
  • 1 replies
  • 0 likes
  • Account
  • 185 Views
  • 1 replies
  • 0 likes

Falha ao cadastra participante

Boa tarde, estou com problema em colocar meu primo no plano família, quero uma solução, o que devo fazer?

  • Newbie
  • Boa tarde, estou com problema em colocar meu primo no plano família, quero uma solução, o que devo fazer?
  • Bittencourt
  • Spotify Star
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Solved!! Playlist question

I am just wondering if there is a way to see all the playlists Spotify labels as This is: cause I am adding those now to my playlist tab since to me they are better than adding ones directly from the bands page. Ones I would like to see are Lonestar,...

  • Visitor
  • I am just wondering if there is a way to see all the playlists Spotify labels as This is: cause I am adding those now to my playlist tab since to me they are better than adding ones directly from the...
  • user-removed
  • Not applicable
  • 502 Views
  • 3 replies
  • 0 likes
  • Other
  • 502 Views
  • 3 replies
  • 0 likes

Discover Weekly Cover

Hi, i have a problem..I need to change a photo cover of Discover Weekly..When i can it?I have eresed that picture from facebook many month ago.

  • Newbie
  • Hi, i have a problem.. I need to change a photo cover of Discover Weekly.. When i can it? I have eresed that picture from facebook many month ago. 
  • Maxim
  • Spotify Star
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Tracks under wrong artist

https://open.spotify.com/album/2tiosGFE0M0Hk4reDLzDjmThis was my first time releasing on Spotify, but instead of creating a new artist profile, it used somebody else's. Please, I need to find a way to move it over into a new artist profile, but I don...

  • Casual Listener
  • https://open.spotify.com/album/2tiosGFE0M0Hk4reDLzDjm This was my first time releasing on Spotify, but instead of creating a new artist profile, it used somebody else's. Please, I need to find a way...
  • Maxim
  • Spotify Star
  • 373 Views
  • 3 replies
  • 0 likes
  • 373 Views
  • 3 replies
  • 0 likes

Says I'm free but charged 9.99 and can't even access a payment page

Can someone help? Just noticed I'm being charged 9.99 a month as per my credit card bill since oct 2016 but never signed up! It says I'm Spotify free so there's no way to even check my account or where my cc info would even be?! I just want to cancel...

  • Casual Listener
  • Can someone help? Just noticed I'm being charged 9.99 a month as per my credit card bill since oct 2016 but never signed up! It says I'm Spotify free so there's no way to even check my account or whe...
  • Henrii3
  • Gig Goer
  • 377 Views
  • 6 replies
  • 0 likes
  • 377 Views
  • 6 replies
  • 0 likes

Cobrança indevida

Fiz atualização dos dados do meu cartão de crédito e houve a cobrança de R$ 10,00 (dez reais) no meu cartão. Isso procede ? Não faz sentido....

  • Newbie
  • Fiz atualização dos dados do meu cartão de crédito e houve a cobrança de R$ 10,00 (dez reais) no meu cartão. Isso procede ? Não faz sentido....
  • Bittencourt
  • Spotify Star
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Conectar a conta ao facebook

Bom dia, estou tentando a dias conctar a minha conta spotify ao facebook e não consigo, da que já possui um conta logada a minha conta, por favor vocês tem alguma solição para o meu problema?

  • Newbie
  • Bom dia, estou tentando a dias conctar a minha conta spotify ao facebook e não consigo, da que já possui um conta logada a minha conta, por favor vocês tem alguma solição para o meu problema?  
  • Bittencourt
  • Spotify Star
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

MY ACCOUNT DISCONNECTED

Hi, ı need some help because I can not get my payment due to closing my credit card, so I want to reopen my account but I can not login to the account please help me The payment provider recently set an unauthorized charge for Spotify Premium. We've ...

  • Newbie
  • Hi, ı need some help because I can not get my payment due to closing my credit card, so I want to reopen my account but I can not login to the account please help me  The payment provider ...
  • Maxim
  • Spotify Star
  • 553 Views
  • 1 replies
  • 0 likes
  • 553 Views
  • 1 replies
  • 0 likes

Forgot email

Hi I've signed up with a new email address and password and now I can't get in. 9.99 has been taken from my bank so I'm definitely registered for premium. Can anyone help?

  • Visitor
  • Hi I've signed up with a new email address and password and now I can't get in. 9.99 has been taken from my bank so I'm definitely registered for premium. Can anyone help?
  • MattSuda
  • Spotify Star
  • 266 Views
  • 1 replies
  • 0 likes
  • Login
  • 266 Views
  • 1 replies
  • 0 likes

CANT LOG IN

My spotify app on my phone and mac won't let me log in with facebook even though I already have an account with facebook and have had it for a while. I wanna hear my music, someone please help me!!!

  • Newbie
  • My spotify app on my phone and mac won't let me log in with facebook even though I already have an account with facebook and have had it for a while. I wanna hear my music, someone please help me!!!
  • MattSuda
  • Spotify Star
  • 269 Views
  • 1 replies
  • 0 likes
  • Login
  • 269 Views
  • 1 replies
  • 0 likes

Forgot Password AND email address password

I have forgotten my password to spotify, and also the password to my email address related to it.Ive filled out a contact form but have been directed here? What can I do to reset my password? Thanks

  • Newbie
  • I have forgotten my password to spotify, and also the password to my email address related to it. Ive filled out a contact form but have been directed here?   What can I do to reset my passwo...
  • MattSuda
  • Spotify Star
  • 427 Views
  • 1 replies
  • 0 likes
  • Account
  • 427 Views
  • 1 replies
  • 0 likes

Is there a setting for what happens at end of a playlist?

Is there a way to stop Spotify from playing random music when the current playlist has ended? Desirable outcome: music stops at end of playlist or playlist repeats at end of playlist.

  • Newbie
  • Is there a way to stop Spotify from playing random music when the current playlist has ended? Desirable outcome: music stops at end of playlist or playlist repeats at end of playlist.
  • MattSuda
  • Spotify Star
  • 356 Views
  • 2 replies
  • 0 likes
  • Other
  • 356 Views
  • 2 replies
  • 0 likes

I have just signed up for Premium for Family, instead of tre account? Are they closed?

I have just signed up for Premium for Family, instead of tre accounts. Around 23. december 2016 we signed up for a tre month period at the cost of kr. 9,-. Is those accounts closed after I have signed us for the Family at the cost of kr. 149,- per mo...

  • Casual Listener
  • I have just signed up for Premium for Family, instead of tre accounts. Around 23. december 2016 we signed up for a tre month period at the cost of kr. 9,-. Is those accounts closed after I have s...
  • sarahsch
  • Casual Listener
  • 496 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
  • 496 Views
  • 4 replies
  • 0 likes

Playlists are dissapearing all the time

Since half of February my playlists dissapear. I know how to restore them and I have done so but after a few days they dissapear again. And I receive two playlists that I have never made or chose: Deutschland Top 50 and TRAININGBOOST. How can this ha...

  • Visitor
  • Since half of February my playlists dissapear. I know how to restore them and I have done so but after a few days they dissapear again. And I receive two playlists that I have never made or chose: De...
  • user-removed
  • Not applicable
  • 251 Views
  • 2 replies
  • 0 likes
  • 251 Views
  • 2 replies
  • 0 likes

Solved!! false county

I just created a new account. I'm german. I'm in germany at the moment. I don't use a proxy. Why is the country in my profile set to USA? Why can't i change it without money?

  • Casual Listener
  • I just created a new account. I'm german. I'm in germany at the moment. I don't use a proxy. Why is the country in my profile set to USA? Why can't i change it without money?
  • boreas10
  • Newbie
  • 718 Views
  • 6 replies
  • 0 likes
  • 718 Views
  • 6 replies
  • 0 likes

Spotify Family problem

Hi, I have an issue with my spotify family account. There are three people on it, including me, my girlfriend, and housemate. When I click "manage family accounts", I see my girlfriend's profile, her email and that it's "active. When she uses her spo...

  • Casual Listener
  • Hi,   I have an issue with my spotify family account. There are three people on it, including me, my girlfriend, and housemate.    When I click "manage family accounts", I see my g...
  • Maxim
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes