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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14882 Views

7 replies

11 likes

Security
  • 14882 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

554569 Views

991 replies

116 likes

Account
  • 554569 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131255 Views

74 replies

12 likes

Account
Login
Premium
  • 131255 Views
  • 74 replies
  • 12 likes

Superuser Contribution Verificação de conta em 7 dias

Meus familiares receberam e-mail para verificar o CEP em até 7 dias. Todos de repente tornaram-se free em 3 dias. O CEP colocado foi o correto de todos os membros e mesmo assim não deu certo.Favor verificar

Newbie

Meus familiares receberam e-mail para verificar o CEP em até 7 dias. Todos de repente tornaram-se free em 3 dias. O CEP colocado foi o correto de todos os membros e mesmo assim não deu certo. Favo...

user-removed

Not applicable

537 Views

1 replies

0 likes

  • 537 Views
  • 1 replies
  • 0 likes

Me cancelan la cuenta de spotify premium famili

tengo un grave problema con spotify premium ya que pago por una cuenta de spotify premium family y a los dias de haber pagado y pasado el pago me la cancelan y no me dan ni me dicen por que tengo que mandarles un correo y nunca me dan una respuesta q...

Newbie

tengo un grave problema con spotify premium ya que pago por una cuenta de spotify premium family y a los dias de haber pagado y pasado el pago me la cancelan y no me dan ni me dicen por que tengo que...

cfarina1972

Newbie

614 Views

2 replies

0 likes

  • 614 Views
  • 2 replies
  • 0 likes

Superuser Contribution Email di verifica

Non mi arriva la mail per verificare il mio account ed è stato spostato a free

Newbie

Non mi arriva la mail per verificare il mio account ed è stato spostato a free

user-removed

Not applicable

777 Views

1 replies

0 likes

  • 777 Views
  • 1 replies
  • 0 likes

How do i view my most streamed songs in 2016?

Hello all. My friend told me that he was able to see his most streamed songs of 2016. I do however not see that option in my spotify. Can anyonetell me where to find it? I do have premium by the way. Best regards from Denmark Jacob

Newbie

Hello all.   My friend told me that he was able to see his most streamed songs of 2016. I do however not see that option in my spotify. Can anyonetell me where to find it?   I do have p...

PilotAC

Community Legend

5875 Views

3 replies

0 likes

  • 5875 Views
  • 3 replies
  • 0 likes

Error when requesting forgotten password

I'm having issues trying to get into my account.I select forgotten password and receive the reset email. Then when I change my password and confirm it goes to page saying "'this page has expired"

Newbie

I'm having issues trying to get into my account. I select forgotten password and receive the reset email. Then when I change my password and confirm it goes to page saying "'this page has expired"

Maxim

Spotify Star

247 Views

1 replies

0 likes

  • 247 Views
  • 1 replies
  • 0 likes

Solved!! Having problems logining

I'm trying to log-in using my email & password which are correct but it keeps saying i do not have an account through facebook & to try again using email & password which I do but keeps coming up with same message about Facebook!! !!help please?

Casual Listener

I'm trying to log-in using my email & password which are correct but it keeps saying i do not have an account through facebook & to try again using email & password which I do but keeps c...

Lynz1

Casual Listener

410 Views

2 replies

0 likes

  • 410 Views
  • 2 replies
  • 0 likes

Didn't Confirm Spotify Account With E-Mail

I was on spotify and suddenly it logged me out. I tried to log in but it keeps sending an error that says I can only use spotify free for 14 days. My account was premium for 3months and it was only a month I was using it.I checked my email, and I saw...

Newbie

I was on spotify and suddenly it logged me out. I tried to log in but it keeps sending an error that says I can only use spotify free for 14 days. My account was premium for 3months and it was only a...

Hubo

Community Legend

2611 Views

1 replies

0 likes

Account
Login
  • 2611 Views
  • 1 replies
  • 0 likes

Kan niet inloggen

Op mijn oude telefoon heb ik uitgelogd en via spotify vervolgens alle accounts uitgelogd. Hierna ook nog mijn wachtwoord gewijzigd, maar ik kan nog steeds met email en Facebook niet inloggen. Spotify meld dat dit email adres al in gebruik is. Wat moe...

Newbie

Op mijn oude telefoon heb ik uitgelogd en via spotify vervolgens alle accounts uitgelogd. Hierna ook nog mijn wachtwoord gewijzigd, maar ik kan nog steeds met email en Facebook niet inloggen. Spotify...

Hubo

Community Legend

456 Views

1 replies

0 likes

  • 456 Views
  • 1 replies
  • 0 likes

I can't change the email

I can not change the email, because I got the message, that this address is used, but I do not see it anywhere in my account. How can I change and use the email address that I want?

Newbie

I can not change the email, because I got the message, that this address is used, but I do not see it anywhere in my account. How can I change and use the email address that I want?

Hubo

Community Legend

188 Views

1 replies

0 likes

  • 188 Views
  • 1 replies
  • 0 likes

Disconnect from Facebook Help

I’m creating this post as there was different information for disconnecting your Facebook from Spotify after deleting my Facebook account. I wanted to say it was very easy with the new live chat service. After going to the help section I clicked on '...

Newbie

I’m creating this post as there was different information for disconnecting your Facebook from Spotify after deleting my Facebook account.  I wanted to say it was very easy with the new live ch...

MattSuda

Spotify Star

261 Views

1 replies

1 likes

  • 261 Views
  • 1 replies
  • 1 likes

Did get premium but its still free test period? I did buy premium and got it for free in 30 days but

BUT when I log in it still says buy premium ! I already did? Online i can see i got premium but in app its stand buy premium ( free test period)??? Same log in info at all?

Newbie

BUT when I log in it still says buy premium ! I already did? Online i can see i got premium but in app its stand buy premium ( free test period)??? Same log in info at all?

MattSuda

Spotify Star

216 Views

1 replies

0 likes

  • 216 Views
  • 1 replies
  • 0 likes

Getting into my old account

I need help!! I have an old Spotify account that I got before I got an email, so when I hit forgot password, I don't know where the reset password request is going. Is there any way at all to recover my password or find out which email it is going to...

Newbie

I need help!! I have an old Spotify account that I got before I got an email, so when I hit forgot password, I don't know where the reset password request is going. Is there any way at all to recover...

MattSuda

Spotify Star

184 Views

1 replies

0 likes

  • 184 Views
  • 1 replies
  • 0 likes

premium doesn't work anymore

I've been using spotify premium for 6 months but suddenly it said that I'm using the free version again and I dont know why. I paid every month and I tried loggin off and in again but it doesnt help.

Visitor

I've been using spotify premium for 6 months but suddenly it said that I'm using the free version again and I dont know why. I paid every month and I tried loggin off and in again but it doesnt help....

MattSuda

Spotify Star

224 Views

1 replies

0 likes

Account
Premium
  • 224 Views
  • 1 replies
  • 0 likes

No effect

i just tried upgrading to spotify premium for the 3 months £0.99 discount but it doesnt seem to work and my account still hasnt changed from free to premium and also i used paypal to pay for this and i did this twice. So please can anyone help and al...

Newbie

i just tried upgrading to spotify premium for the 3 months £0.99 discount but it doesnt seem to work and my account still hasnt changed from free to premium and also i used paypal to pay for this and...

MattSuda

Spotify Star

246 Views

1 replies

0 likes

Premium
  • 246 Views
  • 1 replies
  • 0 likes

Not able to log in on site

Hi. I want to cancel premium but i haven't been able to log in to the website to cancel it. It is saying my username/password is incorrect however i am able to log in to the App with the exact same password. I was hoping to cancel before i got charge...

Newbie

Hi. I want to cancel premium but i haven't been able to log in to the website to cancel it. It is saying my username/password is incorrect however i am able to log in to the App with the exact same p...

MattSuda

Spotify Star

224 Views

1 replies

0 likes

Login
Premium
Subscription
  • 224 Views
  • 1 replies
  • 0 likes

Merge 2 Accounts?

Hi, I seem to have two Spotify accounts....my original one which is a free account and another that is a premium account that I used Facebook to login with. I would like to merge them as I cannot access my premium account on my computer. Please help

Newbie

Hi, I seem to have two Spotify accounts....my original one which is a free account and another that is a premium account that I used Facebook to login with. I would like to merge them as I cannot acc...

MattSuda

Spotify Star

181 Views

1 replies

0 likes

Login
  • 181 Views
  • 1 replies
  • 0 likes

Switching from Facebook Login to E-mail Login

I'm having trouble upgrading to Premium. I used to login through Facebook. Since I decided to deactivate my Facebook account I've had to create a new Spotify account so I can login without Facebook.However when I try to upgrade and provide my credit ...

Newbie

I'm having trouble upgrading to Premium. I used to login through Facebook. Since I decided to deactivate my Facebook account I've had to create a new Spotify account so I can login without Facebook. ...

MattSuda

Spotify Star

334 Views

1 replies

0 likes

  • 334 Views
  • 1 replies
  • 0 likes

PROBLEM TO LOGIN SINCE YESTERDAY

someone is having issues to login since March 8, 2017.I thought it was my password but is not.Help!!!

Newbie

someone is having issues to login since March 8, 2017. I thought it was my password but is not. Help!!!

MattSuda

Spotify Star

289 Views

1 replies

0 likes

  • 289 Views
  • 1 replies
  • 0 likes

Premium Trial

I have been looking for a spot to get a wide variety of music and I think this may be the solution however before I commit I would like to do the premium trial to see how easy it is to find the music I want and how it works using it offline as that i...

Visitor

I have been looking for a spot to get a wide variety of music and I think this may be the solution however before I commit I would like to do the premium trial to see how easy it is to find the music...

MattSuda

Spotify Star

338 Views

1 replies

0 likes

  • 338 Views
  • 1 replies
  • 0 likes