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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80604 Views

9 replies

2 likes

Account
Login
  • 80604 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654564 Views

13 replies

4 likes

Account
  • 654564 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

735129 Views

18 replies

29 likes

  • 735129 Views
  • 18 replies
  • 29 likes

Spotify Premium

Hi, Spotify Team! I would like to raise my concern here. I am trying to go back on my premium account and providing again the details for the payment but I am not receiving any confirmation or at least the pin code needed. Is there any rules that if ...

Newbie

Hi, Spotify Team! I would like to raise my concern here. I am trying to go back on my premium account and providing again the details for the payment but I am not receiving any confirmation or at lea...

TobiasYoung

Composer

226 Views

1 replies

0 likes

  • 226 Views
  • 1 replies
  • 0 likes

Refund

I was ready to unsubscribe before my subscription was over , but i was not notified when my subscription completed . Before i could cancel my subscription I was charged and now that i have un-subscribed I would like to have the amount I was charged t...

Newbie

I was ready to unsubscribe before my subscription was over , but i was not notified when my subscription completed . Before i could cancel my subscription I was charged and now that i have un-subscri...

wingshq

Community Legend

349 Views

1 replies

0 likes

  • 349 Views
  • 1 replies
  • 0 likes

Setting up Spotify Family

I have subscribed to spotify family. I have added family members however they did not receive the email. 2 of them were previously subscribed to the free month trial and perhaps this is the issue. I am very frustrated as I have paid for spotify famil...

Regular

I have subscribed to spotify family. I have added family members however they did not receive the email. 2 of them were previously subscribed to the free month trial and perhaps this is the issue. I ...

wingshq

Community Legend

1734 Views

14 replies

0 likes

  • 1734 Views
  • 14 replies
  • 0 likes

paid for a month, cancel but dont get premium

What is this for stupid stuff. I paid for spotify 2 days ago and ended my subscription, for the reason that i will not forget to cancel it before next month. But now i have done that and i get free spotify not the premium. What kind of scam is this t...

Casual Listener

What is this for stupid stuff. I paid for spotify 2 days ago and ended my subscription, for the reason that i will not forget to cancel it before next month. But now i have done that and i get free s...

shreddedbrent1

Casual Listener

259 Views

2 replies

0 likes

  • 259 Views
  • 2 replies
  • 0 likes

Cobrança indevida

Cancelei minha conta premium dia 02/02, ficando válida até 28/02. No entanto, minha fatura do cartão de crédito para Março, consta uma cobrança. Se eu já cancelei, essa cobrança é indevida. Como posso resolver?

Newbie

Cancelei minha conta premium dia 02/02, ficando válida até 28/02. No entanto, minha fatura do cartão de crédito para Março, consta uma cobrança. Se eu já cancelei, essa cobrança é indevida. Como poss...

Bittencourt

Spotify Star

304 Views

2 replies

0 likes

Account
  • 304 Views
  • 2 replies
  • 0 likes

Unknown devices

I keep seeing other devices on Spotify that are not my devices. I have a password for my account and I've changed it a few times over the past week, but I still continue to see this device on my list. I'm also using Fing to monitor my wi-fi, but I on...

Casual Listener

I keep seeing other devices on Spotify that are not my devices. I have a password for my account and I've changed it a few times over the past week, but I still continue to see this device on my list...

smc896

Regular

322 Views

1 replies

0 likes

  • 322 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hola, necesito ayuda!

Hola, gestiono una cuenta de artista en Spotify "J.Jefferson" con mi cuenta personal "DioniGomezVerdu" pero cuando creo una playlist para el artista pone creada por DioniGomez, ¿como puedo hacerla que ponga creada por J.Jefferson? Gracias. Un saludo.

Newbie

Hola, gestiono una cuenta de artista en Spotify "J.Jefferson" con mi cuenta personal "DioniGomezVerdu" pero cuando creo una playlist para el artista pone creada por DioniGomez, ¿como puedo hacerla qu...

Aimee_T

Roadie

232 Views

1 replies

0 likes

Account
  • 232 Views
  • 1 replies
  • 0 likes

Solved!! trying to get premium keeps saying enter exp

Trying to get premium but every time I enter all info it say enter experation date even tho I have I have tried it multiple ways 0718 718 07/18 7/18 none of them work

Casual Listener

Trying to get premium but every time I enter all info it say enter experation date even tho I have I have tried it multiple ways 0718 718 07/18 7/18 none of them work

davidhurd

Newbie

664 Views

6 replies

2 likes

  • 664 Views
  • 6 replies
  • 2 likes

List of devices logged on my account?

Hi everyone Someone is f*cking around with my account - play/pausing and listening to Justin Bieber on my account (the last one is the worst). Is there a way to see all devices logged on with your credentials? - I know I can kick everybody off so the...

Regular

Hi everyone   Someone is f*cking around with my account - play/pausing and listening to Justin Bieber on my account (the last one is the worst).   Is there a way to see all devices logg...

Hubo

Community Legend

137462 Views

3 replies

12 likes

Account
Login
Premium
Security
  • 137462 Views
  • 3 replies
  • 12 likes

credit for part of month

just set up family and my son had an account. will he receive a credit for time paid or will i be charge only after his month is over?

Newbie

just set up family and my son had an account.  will he receive a credit for time paid or will i be charge only after his month is over?

wingshq

Community Legend

191 Views

1 replies

0 likes

Account
  • 191 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I do not have a password for my account

I have my account linked to my facebook profile and always use that to sign in and ive never set a password for my account since ive always used facebook login. ive been trying to log in my account onto ps4 but they do not have a facebook login optio...

Casual Listener

I have my account linked to my facebook profile and always use that to sign in and ive never set a password for my account since ive always used facebook login. ive been trying to log in my account o...

egarcia193

Casual Listener

9575 Views

5 replies

0 likes

  • 9575 Views
  • 5 replies
  • 0 likes

Can't change country = Can't login

Moved to Slovenia but my account is stuck in Finland, and profile doesnt have option to change it. Help!

Newbie

Moved to Slovenia but my account is stuck in Finland, and profile doesnt have option to change it. Help!

Maxim

Spotify Star

228 Views

1 replies

0 likes

  • 228 Views
  • 1 replies
  • 0 likes

Being charged more than

Hello, I am a spotify member.I noticed that on November 27, 2016, I was charged $10.00 for my monthly subscription. My college student discount have not expired since it has not been 1 year since I joined. I should be only paying $4.99 per month for ...

Newbie

Hello, I am a spotify member.I noticed that on November 27, 2016, I was charged $10.00 for my monthly subscription. My college student discount have not expired since it has not been 1 year since I j...

Maxim

Spotify Star

195 Views

1 replies

0 likes

  • 195 Views
  • 1 replies
  • 0 likes

Spotify hacked and password changed

my spotify has been hacked and the lead email adress has been changed to *********@gmail.com and the password has also been altered. Therefore whilst being able to sign in through facebook and 'log out everywhere' I cant change the password thereby l...

Newbie

my spotify has been hacked and the lead email adress has been changed to *********@gmail.com and the password has also been altered. Therefore whilst being able to sign in through facebook and 'log o...

TobiasYoung

Composer

325 Views

1 replies

0 likes

Account
  • 325 Views
  • 1 replies
  • 0 likes

Solved!! payment issue with card

Im trying to update my premium but it keeps telling me to enter the expiration month of my card even though i already have and it is the right date... helpppp

Casual Listener

Im trying to update my premium but it keeps telling me to enter the expiration month of my card even though i already have and it is the right date... helpppp

t_ledger

Casual Listener

770 Views

6 replies

0 likes

Premium
  • 770 Views
  • 6 replies
  • 0 likes

Family Premium : Can't Verify Address

Hi, I'm from the Philippines and my problem hasn't appeared for the first time. In my previous account I had subscripted to a family subscription and it had worked for a couple months until the rest of my family members' (sister and brother) accounts...

Casual Listener

Hi, I'm from the Philippines and my problem hasn't appeared for the first time. In my previous account I had subscripted to a family subscription and it had worked for a couple months until the rest ...

Maxim

Spotify Star

489 Views

3 replies

0 likes

Account
Premium
Subscription
  • 489 Views
  • 3 replies
  • 0 likes

Cancelled premium still charged

I subscribed to premium on 23/11/2016.I was not able to access same for most of the free period due to issues with my phone.I cancelled my subscription on Thursday (23/02/2017) but it was not acknowledged. I cancelled again yesterday and it stated th...

Casual Listener

I subscribed to premium on 23/11/2016. I was not able to access same for most of the free period due to issues with my phone. I cancelled my subscription on Thursday (23/02/2017) but it was not ack...

grainfen1

Casual Listener

232 Views

2 replies

0 likes

  • 232 Views
  • 2 replies
  • 0 likes

Solved!! My list of stared songs disappeared - how do I get the songs back?

Hi, The default list marked with a star disappeared from spotify web player this week with the latest update. How do I get the songs back? I had hundreds of fave songs on the list. Need them back asap. Thanks!

Regular

Hi,    The default list marked with a star disappeared from spotify web player this week with the latest update. How do I get the songs back? I had hundreds of fave songs on the list. Nee...

ebierek

Regular

1126 Views

7 replies

0 likes

  • 1126 Views
  • 7 replies
  • 0 likes

Cancel process does not work

I have tried to cancel my Premium trial subscription for 2 days now and every time end up with a "Oops, something went wrong, Try later" message. I have canceled my payment authorization with Paypal so they are not getting any money from me, but I ha...

Newbie

I have tried to cancel my Premium trial subscription for 2 days now and every time end up with a "Oops, something went wrong, Try later" message. I have canceled my payment authorization with Paypal ...

TobiasYoung

Composer

246 Views

1 replies

0 likes

Premium
  • 246 Views
  • 1 replies
  • 0 likes