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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422280 Views
  • 965 replies
  • 108 likes
  • Account
  • 422280 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186967 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186967 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103653 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103653 Views
  • 70 replies
  • 10 likes

Agregar el sexto usuario a plan Premium

Tengo el plan familiar premium con todas las cuentas ocupadas, pero necesito agregar a una persona más. Es posible hacer eso?

  • Casual Listener
  • Tengo el plan familiar premium con todas las cuentas ocupadas, pero necesito agregar a una persona más. Es posible hacer eso?
  • Rosi1
  • Casual Listener
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Stolen Spotify Account FYI Only

Hi All This was an interesting one, for a few weeks i have been getting kicked off when i play spotify via my smart tv app (someone else is playing music on your account). I didnt think much of it as my wife sometimes uses it. So i just starting figh...

  • Casual Listener
  • Hi All   This was an interesting one, for a few weeks i have been getting kicked off when i play spotify via my smart tv app (someone else is playing music on your account). I didnt think much...
  • 199 Views
  • 0 replies
  • 1 likes
  • Account
  • 199 Views
  • 0 replies
  • 1 likes

FUI COBRADO APÓS O CANCELAMENTO

Assinei a promoção de 3 meses Premium por R$1,99, com data de vencimento pro dia 22 de Março. Logo cancelei um dia antes (21 de Março) para não ser cobrado os R$16,90 mensais. Hoje pela manhã recebi um email dizendo que minha conta premium tinha sido...

  • Newbie
  • Assinei a promoção de 3 meses Premium por R$1,99, com data de vencimento pro dia 22 de Março. Logo cancelei um dia antes (21 de Março) para não ser cobrado os R$16,90 mensais. Hoje pela manhã recebi ...
  • Bittencourt
  • Spotify Star
  • 387 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 387 Views
  • 1 replies
  • 0 likes

Trouble logging to Spotify internationally

So, I have been using Spotify internationally and I tried logging in today, but a message kept popping up that I can only use Spotify for 14 days abroad. I changed my country in my acting settings online and it still won't let me login. I am not sure...

  • Newbie
  • So, I have been using Spotify internationally and I tried logging in today, but a message kept popping up that I can only use Spotify for 14 days abroad. I changed my country in my acting settings on...
  • Maxim
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Spotify connect - Bluesound

Hi. I've got a Premium Family account.My account (master) will no longer start Spotify connect on my Bluesound Vault. Sometimes the Vault is listes in the devices menu, Sometimes not. But mye family-account works. I have tried both accounts on my iPh...

  • Newbie
  • Hi.   I've got a Premium Family account. My account (master) will no longer start Spotify connect on my Bluesound Vault. Sometimes the Vault is listes in the devices menu, Sometimes not.&nbsp...
  • wicksi8
  • Music Fan
  • 1604 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
  • 1604 Views
  • 1 replies
  • 0 likes

Business accounts

Hello,We are a church in Sweden, and we now have an premium account. But I want to know if this is the right account for playing music at funerals. I can´t find any information about it. For exempel the price, how many users and how to organize it. T...

  • Newbie
  • Hello, We are a church in Sweden, and we now have an premium account. But I want to know if this is the right account for playing music at funerals. I can´t find any information about it. For exempe...
  • KatesHere
  • Community Legend
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Solved!! How to start a music band

I want to be a musician, how

  • Casual Listener
  • I want to be a musician, how
  • iluvmusicdotcom
  • Casual Listener
  • 316 Views
  • 1 replies
  • 0 likes
  • Account
  • 316 Views
  • 1 replies
  • 0 likes

Solved!! Abroad

Spotify says I've been aboard when I've been in the same country since I made my account so it won't let me log in

  • Visitor
  • Spotify says I've been aboard when I've been in the same country since I made my account so it won't let me log in 😕
  • user-removed
  • Not applicable
  • 398 Views
  • 2 replies
  • 0 likes
  • 398 Views
  • 2 replies
  • 0 likes

Error cant connect to family plan

everytime I try and join the family plan I get an error and cant please help

  • Visitor
  • everytime I try and join the family plan I get an error and cant  please help 
  • Jacob
  • Community Legend
  • 279 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 279 Views
  • 1 replies
  • 0 likes

Solved!! Payment

Is anyone else getting charged £9.99 for the free subscription or is it just me?

  • Casual Listener
  • Is anyone else getting charged £9.99 for the free subscription or is it just me?
  • Jacob
  • Community Legend
  • 561 Views
  • 5 replies
  • 0 likes
  • Subscription
  • 561 Views
  • 5 replies
  • 0 likes

HELP: Spotify error shows that country does not match

My spotify is working just fine but when I opened my computer today it's already logged out. I logged in with facebook and showed the error message "Your country does not match". I'm in the Philippines (never been to any other country). When I tried ...

  • Newbie
  • My spotify is working just fine but when I opened my computer today it's already logged out. I logged in with facebook and showed the error message "Your country does not match". I'm in the Philippin...
  • KatesHere
  • Community Legend
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Premium student account

I have a college student account and I am able to access it w an older iphone. I have a different device and when I log in, I don't have premium. What do I do?

  • Newbie
  • I have a college student account and I am able to access it w an older iphone. I have a different device and when I log in, I don't have premium. What do I do?
  • KatesHere
  • Community Legend
  • 225 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
  • 225 Views
  • 1 replies
  • 0 likes

spotify thinks i am in a foreigner country but i am in Martinique which is a French island

I can't use spotify in Martinique because it thinks i'm in another country, it says me choose your country in the list but there isn't my country!! What can i do?Thanks

  • Newbie
  • I can't use spotify in Martinique because it thinks i'm in another country, it says me choose your country in the list but there isn't my country!! What can i do? Thanks
  • Maxim
  • Spotify Star
  • 1366 Views
  • 1 replies
  • 2 likes
  • 1366 Views
  • 1 replies
  • 2 likes

Change my verified account to another login.

Hello, I've got my account verified with my Facebook spotify account, but as everybody knows, I can't set a username and I can't change to a normal spotify account.Is there a way to change my verified account to another login?

  • Newbie
  • Hello, I've got my account verified with my Facebook spotify account, but as everybody knows, I can't set a username and I can't change to a normal spotify account. Is there a way to change my verif...
  • Maxim
  • Spotify Star
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Solved!! A premium user can download music?

I'm very surprsed that the biggest music service on the world does not do ANY mention about the support of downloads for new users, this is totally confussing for non-registered users. Then I've just registered to the forum to ask whether If I get tr...

  • Casual Listener
  •   I'm very surprsed that the biggest music service on the world does not do ANY mention about the support of downloads for new users, this is totally confussing for non-registered users. &nbsp...
  • Treyyyy
  • Newbie
  • 1923 Views
  • 4 replies
  • 0 likes
  • Account
  • 1923 Views
  • 4 replies
  • 0 likes

Superuser Contribution 14 days while abroad message

I'm American living in Colombia for four months(now there's only 2 months left) and my Spotify has been working perfectly for these last two months, but now I am getting the "Only 14 days of Spotify while Abroad" message. When I go to update my profi...

  • Newbie
  • I'm American living in Colombia for four months(now there's only 2 months left) and my Spotify has been working perfectly for these last two months, but now I am getting the "Only 14 days of Spotify ...
  • RodrigoPalma
  • Roadie
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Superuser Contribution En månad gratis men fick betala ändå

Fick ett erbjudande att strata Spotify premium en månad gratis och sedan få betal 99kr månaden. Problemet nu är att det alls var fallet utan 99kr drogs direkt. Vart vänder jag mig?

  • Newbie
  • Fick ett erbjudande att strata Spotify premium en månad gratis och sedan få betal 99kr månaden. Problemet nu är att det alls var fallet utan 99kr drogs direkt. Vart vänder jag mig?
  • RodrigoPalma
  • Roadie
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Can't log into spotify on iPhone app.

I randomly got kicked off the spotify app on my iPhone today, and when I went back to log back in it told me my password was wrong. Tried several different ways of logging in and the only one that doesn't work is on the iPhone app itself. What do I d...

  • Visitor
  • I randomly got kicked off the spotify app on my iPhone today, and when I went back to log back in it told me my password was wrong. Tried several different ways of logging in and the only one that do...
  • Ieshawalters
  • Newbie
  • 6627 Views
  • 19 replies
  • 0 likes
  • 6627 Views
  • 19 replies
  • 0 likes

Superuser Contribution What to do

I have been a user of Spotify premium for a long time and my subscription was over January 2017 and payed for a new one! I was given only one option was buying the new one and that was $12.00 for 12 months of premium so I payed for it and thought not...

  • Newbie
  • I have been a user of Spotify premium for a long time and my subscription was over January 2017 and payed for a new one! I was given only one option was buying the new one and that was $12.00 for 12 ...
  • RodrigoPalma
  • Roadie
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes