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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 155856 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 155856 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10592 Views
  • 3 replies
  • 10 likes
  • Security
  • 10592 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 506204 Views
  • 985 replies
  • 112 likes
  • Account
  • 506204 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124410 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124410 Views
  • 74 replies
  • 12 likes

I have just signed up for Premium for Family, instead of tre account? Are they closed?

I have just signed up for Premium for Family, instead of tre accounts. Around 23. december 2016 we signed up for a tre month period at the cost of kr. 9,-. Is those accounts closed after I have signed us for the Family at the cost of kr. 149,- per mo...

  • Casual Listener
  • I have just signed up for Premium for Family, instead of tre accounts. Around 23. december 2016 we signed up for a tre month period at the cost of kr. 9,-. Is those accounts closed after I have s...
  • sarahsch
  • Casual Listener
  • 470 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
  • 470 Views
  • 4 replies
  • 0 likes

Playlists are dissapearing all the time

Since half of February my playlists dissapear. I know how to restore them and I have done so but after a few days they dissapear again. And I receive two playlists that I have never made or chose: Deutschland Top 50 and TRAININGBOOST. How can this ha...

  • Visitor
  • Since half of February my playlists dissapear. I know how to restore them and I have done so but after a few days they dissapear again. And I receive two playlists that I have never made or chose: De...
  • user-removed
  • Not applicable
  • 246 Views
  • 2 replies
  • 0 likes
  • 246 Views
  • 2 replies
  • 0 likes

Solved!! false county

I just created a new account. I'm german. I'm in germany at the moment. I don't use a proxy. Why is the country in my profile set to USA? Why can't i change it without money?

  • Casual Listener
  • I just created a new account. I'm german. I'm in germany at the moment. I don't use a proxy. Why is the country in my profile set to USA? Why can't i change it without money?
  • boreas10
  • Newbie
  • 702 Views
  • 6 replies
  • 0 likes
  • 702 Views
  • 6 replies
  • 0 likes

Spotify Family problem

Hi, I have an issue with my spotify family account. There are three people on it, including me, my girlfriend, and housemate. When I click "manage family accounts", I see my girlfriend's profile, her email and that it's "active. When she uses her spo...

  • Casual Listener
  • Hi,   I have an issue with my spotify family account. There are three people on it, including me, my girlfriend, and housemate.    When I click "manage family accounts", I see my g...
  • Maxim
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

IN THE UK

So im from the U.S, currently on vacation in the U.K. For the first 2 weeks ive been here spotify has been all good. Now it says that my country/ip doesn't match my profile. Changing it sounds easy enough, but oh wait, i now have to pay? Why on earth...

  • Casual Listener
  • So im from the U.S, currently on vacation in the U.K. For the first 2 weeks ive been here spotify has been all good. Now it says that my country/ip doesn't match my profile. Changing it sounds easy e...
  • lukecraft1400
  • Newbie
  • 485 Views
  • 5 replies
  • 0 likes
  • 485 Views
  • 5 replies
  • 0 likes

Undelete a playlist ?

hi I cant delete a playlist maybe bug ı haven't found a solution plz help me

  • Visitor
  • hi  I cant delete a playlist maybe bug    ı haven't found a solution plz help me     
  • MattSuda
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Playlists display full name without ability to edit

I'm trying to share playlists that I have created through spotify, but when I share it, it displays the name of the playlist and then my full name. I am not comfortable having this displayed right off the bat, and there should be a way to change whet...

  • Newbie
  • I'm trying to share playlists that I have created through spotify, but when I share it, it displays the name of the playlist and then my full name. I am not comfortable having this displayed right of...
  • MattSuda
  • Spotify Star
  • 244 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 244 Views
  • 1 replies
  • 0 likes

Account of Facebook and Account on Globe Telecom

Guys, I need help since there is no actual tech support that I can find or I just dont know where, my FB account is currently connected to my family account, and I got a free spotify account from my telco so I wanted to use that but I want to retain ...

  • Visitor
  • Guys,    I need help since there is no actual tech support that I can find or I just dont know where, my FB account is currently connected to my family account, and I got a free spotify a...
  • MattSuda
  • Spotify Star
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Email address changed

Help! Somone changed the email address of my premium account and I can't log in. Any suggestions? Thanks a lot!

  • Visitor
  • Help! Somone changed the email address of my premium account and I can't log in. Any suggestions? Thanks a lot!
  • MattSuda
  • Spotify Star
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

Phone log in offline failure

Hey guys! Just a quick questions. At the moment, my sister, father and I share a Spotify Premium account. We are using the offline mode with our phones, laptops and tablet. The offline mode is being used on three different devices, which means the fo...

  • Newbie
  • Hey guys! Just a quick questions. At the moment, my sister, father and I share a Spotify Premium account. We are using the offline mode with our phones, laptops and tablet. The offline mode is being ...
  • kirashi
  • Community Legend
  • 199 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 199 Views
  • 1 replies
  • 0 likes

Can't access my account

My iphone had to be restored, i downloaded all apps but i can't seem to get into my spotify account. The account is ceci_crespoI reestablished the password but didnt work...did i lost my account and allplaylists?Thanks

  • Newbie
  • My iphone had to be restored, i downloaded all apps but i can't seem to get into my spotify account. The account is ceci_crespo I reestablished the password but didnt work...did i lost my account an...
  • Maxim
  • Spotify Star
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

How to cancel premium without access to account?

So, my facebook account has recently been locked and i have no intentions on unlocking it, but what worries me is the spotify premium. I started my spotify account via facebook. If i have no access to my spotify account, would it still charge me for ...

  • Newbie
  • So, my facebook account has recently been locked and i have no intentions on unlocking it, but what worries me is the spotify premium. I started my spotify account via facebook. If i have no access t...
  • Henrii3
  • Gig Goer
  • 473 Views
  • 1 replies
  • 0 likes
  • Account
  • 473 Views
  • 1 replies
  • 0 likes

Solved!! problems resetting password

I am getting an error message that my form has expired while trying to reset my password

  • Newbie
  • I am getting an error message that my form has expired while trying to reset my password
  • Annier1
  • Newbie
  • 457 Views
  • 3 replies
  • 0 likes
  • 457 Views
  • 3 replies
  • 0 likes

My Premium account was hacked

Got an email from Soptify saying - "We've updated your email address". Spotify stopped working, prompted me to sign in, & wouldn't accept my input. Your previous email address was: ...........ight@gmail.comIt's now: .........clesl@inaby.com I guess s...

  • Newbie
  • Got an email from Soptify saying - "We've updated your email address".  Spotify stopped working, prompted me to sign in, & wouldn't accept my input.    Your previous email ad...
  • kirashi
  • Community Legend
  • 353 Views
  • 1 replies
  • 1 likes
  • Account
  • 353 Views
  • 1 replies
  • 1 likes

Email not updating from Facebook

Hey - Sadly I'm trapped in the Facebook login situation, and despite updating my email address on Facebook, it refuses to show up in Spotify and now my AV tech guy gets all of my Spotify related emails. How can I ensure that the update @ Facebook is ...

  • Newbie
  • Hey -    Sadly I'm trapped in the Facebook login situation, and despite updating my email address on Facebook, it refuses to show up in Spotify and now my AV tech guy gets all of my ...
  • MattSuda
  • Spotify Star
  • 344 Views
  • 1 replies
  • 1 likes
  • 344 Views
  • 1 replies
  • 1 likes

Account not showing correctly + others

Hi All - I have a Premium Account, but when I try login on my iPhone and Mac desktop app it logs me in with a FREE account only. I have checked and my Premium account is still active. Also songs have dissapeared from my Playlist. Have no issue trying...

  • Casual Listener
  • Hi All - I have a Premium Account, but when I try login on my iPhone and Mac desktop app it logs me in with a FREE account only. I have checked and my Premium account is still active.   Also s...
  • martinLeibow
  • Casual Listener
  • 175 Views
  • 1 replies
  • 0 likes
  • Premium
  • 175 Views
  • 1 replies
  • 0 likes

Solved!! Change username

Is it possible to change my username?

  • Newbie
  • Is it possible to change my username?
  • MattSuda
  • Spotify Star
  • 919 Views
  • 1 replies
  • 0 likes
  • Account
  • 919 Views
  • 1 replies
  • 0 likes

Solved!! cant log in after spotify update

The spotify app on my windows 10 pc just updated and now it keeps giving me an error incorrect username and password. I know my username and password but it doesnt seem to recognize my login credentials.

  • Casual Listener
  • The spotify app on my windows 10 pc just updated and now it keeps giving me an error incorrect username and password. I know my username and password but it doesnt seem to recognize my login credenti...
  • MattSuda
  • Spotify Star
  • 431 Views
  • 4 replies
  • 0 likes
  • 431 Views
  • 4 replies
  • 0 likes

The new Spotify Connect upgrade has erased my playlists

When my devices upgraded to the newest version of Spotify all of my playlists disappeared. I am signed into my account. I have Premium and I can still access my lists on my phone but not on my tablet, computer or app on my TV. I also have an issue wi...

  • Casual Listener
  • When my devices upgraded to the newest version of Spotify all of my playlists disappeared.  I am signed into my account.  I have Premium and I can still access my lists on my phone but not ...
  • queenhester
  • Casual Listener
  • 395 Views
  • 3 replies
  • 0 likes
  • 395 Views
  • 3 replies
  • 0 likes

Logging into spotify

I can't log in with my username and password and they're right and I can't log in via Facebook either.

  • Newbie
  • I can't log in with my username and password and they're right and I can't log in via Facebook either.
  • MattSuda
  • Spotify Star
  • 274 Views
  • 2 replies
  • 0 likes
  • 274 Views
  • 2 replies
  • 0 likes