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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14879 Views

7 replies

11 likes

Security
  • 14879 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

554505 Views

991 replies

116 likes

Account
  • 554505 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131250 Views

74 replies

12 likes

Account
Login
Premium
  • 131250 Views
  • 74 replies
  • 12 likes

No acces account: Forgotten password, out-of-use email adress

Good afternoon from The Netherlands, This message is written from my laptop since I cannot acces the account on my phone anymore. In short:- Password forgotten -> Cannot change email adress- Email adress no longer in use -> Cannot change password Ela...

Casual Listener

Good afternoon from The Netherlands,   This message is written from my laptop since I cannot acces the account on my phone anymore.   In short: - Password forgotten     &nbsp...

Hubo

Community Legend

339 Views

3 replies

0 likes

  • 339 Views
  • 3 replies
  • 0 likes

Another artist is using my artist account to post music

Hey guys,Through CDbaby I have a song that has been published on Spotify. However, there was somebody who previously published a song as "Kidd Ambition" so now there are two songs published under the same artist account: Kidd Ambition. One of mine an...

Regular

Hey guys, Through CDbaby I have a song that has been published on Spotify. However, there was somebody who previously published a song as "Kidd Ambition" so now there are two songs published un...

Maxim

Spotify Star

335 Views

3 replies

0 likes

Account
  • 335 Views
  • 3 replies
  • 0 likes

Superuser Contribution Offline playlist

Here is the problem , when i download all my playlist offline and that i have no connexion , it shows only half of my musics that are offline , i tried at my home :With connexion all my musics appear good and prepared to be listen outside ( picture 1...

Newbie

Here is the problem , when i download all my playlist offline and that i have no connexion , it shows only half of my musics that are offline , i tried at my home : With connexion all my musics appe...

JuanCamilo

Roadie

240 Views

2 replies

0 likes

  • 240 Views
  • 2 replies
  • 0 likes

Premium

Ik betaal voor premium, en dit wordt automatisch van mijn rekening afgeschreven. 4 dagen geleden is dit ook gewoon voor deze maand afgeschreven, maar toch heb ik ineens uit het niets spotify free?.... I pay for premium, and it automatically debited f...

Casual Listener

Ik betaal voor premium, en dit wordt automatisch van mijn rekening afgeschreven. 4 dagen geleden is dit ook gewoon voor deze maand afgeschreven, maar toch heb ik ineens uit het niets spotify fre...

Nky

Casual Listener

407 Views

2 replies

0 likes

Premium
  • 407 Views
  • 2 replies
  • 0 likes

Can I use Spotify at China?

I have a Spotify Premium from Poland. I'm going to China at March, for 5 months and I addicted to music

Newbie

I have a Spotify Premium from Poland. I'm going to China at March, for 5 months and I addicted to music 🙂

erisami

Newbie

5370 Views

3 replies

0 likes

  • 5370 Views
  • 3 replies
  • 0 likes

Can't join new family

I moved in another country and so I would like to change my family beacause all memberd have to be in the same country. But in the last 12 month I already changed my family one time. I was deleted from both families but if I would join another family...

Casual Listener

I moved in another country and so I would like to change my family beacause all memberd have to be in the same country. But in the last 12 month I already changed my family one time. I was deleted fr...

Maxim

Spotify Star

598 Views

5 replies

0 likes

  • 598 Views
  • 5 replies
  • 0 likes

Self Service | Device Management

How can I log out a spotify account from a ps4 when I press close all open accounts does not close that ps4 account help !!!

Newbie

How can I log out a spotify account from a ps4 when I press close all open accounts does not close that ps4 account help !!!

Bittencourt

Spotify Star

319 Views

1 replies

0 likes

  • 319 Views
  • 1 replies
  • 0 likes

Reset account as If it were new

How do I reset my accou t as if nothing was listened to and nothing was on my muaic?

Newbie

How do I reset my accou t as if nothing was listened to and nothing was on my muaic?

MattSuda

Spotify Star

328 Views

3 replies

0 likes

Account
Other
  • 328 Views
  • 3 replies
  • 0 likes

Can't play desired song

I need the phone number for USA customer service. I can not select the song I desire for any artist.

Casual Listener

I need the phone number for USA customer service. I can not select the song I desire for any artist.  

Hubo

Community Legend

216 Views

1 replies

0 likes

Account
Subscription
  • 216 Views
  • 1 replies
  • 0 likes

Vincular mi cuenta de Facebook con otra cuenta

Hola a todos. Resulta que anteriormente utilizaba Spotify con mi cuenta de Facebook, sin embargo por alguna razón creé otra cuenta aparte que se ha vuelto ahora mi cuenta principal y me gustaría vincular ambas cuentas. Ya intenté cerrando mi cuenta d...

Newbie

Hola a todos.   Resulta que anteriormente utilizaba Spotify con mi cuenta de Facebook, sin embargo por alguna razón creé otra cuenta aparte que se ha vuelto ahora mi cuenta principal y me gust...

MattSuda

Spotify Star

620 Views

1 replies

0 likes

  • 620 Views
  • 1 replies
  • 0 likes

Spotify keeps recognizing my old email as the actual one

I created an account using my Facebook, time pased and I lost my old email account. So, I changed my email adress in my Facebook account, but Spotify still hasn't updated that change. How do I get to update that info? Thanks for the help.

Newbie

I created an account using my Facebook, time pased and I lost my old email account. So, I changed my email adress in my Facebook account, but Spotify still hasn't updated that change. How do I get to...

MattSuda

Spotify Star

243 Views

1 replies

0 likes

Account
  • 243 Views
  • 1 replies
  • 0 likes

Problemas al conectar con mi cuenta de Facebook

Buen día, mi cuenta de Spotify presenta un problema al conectar con Facebook, no permite hacerlo, aparece un mensaje así "Lo sentimos, ha habido un error temporal. Por favor, vuelve a intentarlo más tarde." y llevo varios meses intentándolo. Yo supon...

Newbie

Buen día, mi cuenta de Spotify presenta un problema al conectar con Facebook, no permite hacerlo, aparece un mensaje así "Lo sentimos, ha habido un error temporal. Por favor, vuelve a intentarlo más ...

MattSuda

Spotify Star

861 Views

1 replies

0 likes

  • 861 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Community Rank not showing on profile

I cannot see my community rank in my profile, I can only view it via past emails. Does anybody know where the Community rank is displayed?

Roadie

I cannot see my community rank in my profile, I can only view it via past emails. Does anybody know where the Community rank is displayed? 

MattSuda

Spotify Star

557 Views

1 replies

0 likes

Premium
  • 557 Views
  • 1 replies
  • 0 likes

I have a rogue user using my account. I need to know if this is a mixup on the backend or a hack

I have a rogue user using my account. I need to know if this is a mixup on the backend or a hack. Did the user login with my password. I'm sure Spotify can check. And why is it so difficult to leave a direct customer service message to Spotify?

Newbie

I have a rogue user using my account. I need to know if this is a mixup on the backend or a hack. Did the user login with my password. I'm sure Spotify can check. And why is it so difficult to leave ...

MattSuda

Spotify Star

315 Views

1 replies

0 likes

Account
Security
  • 315 Views
  • 1 replies
  • 0 likes

Didn't get 30 day premium

Good Morning! On 10/11 I downloaded a 7- day free trial of Spotify premium (best decision ever) and today saw an email to get one month more for free by signing up for the subscription. I signed up and got a confirmation that I will be billed startin...

Newbie

Good Morning! On 10/11 I downloaded a 7- day free trial of Spotify premium (best decision ever) and today saw an email to get one month more for free by signing up for the subscription.  I sig...

pjyutuc

Newbie

771 Views

3 replies

2 likes

  • 771 Views
  • 3 replies
  • 2 likes

Superuser Contribution Pago premium ma..

La.prima volta ho provato Spotify 3 mesi a 9,99. Finito il periodo continuo a pagare 9,99 al mese ma sull'account di Spotify risulto avere un abbonamento free e di conseguenza non riesco a bloccarlo!!! Cosa devo fare???

Newbie

La.prima volta ho provato Spotify 3 mesi a 9,99. Finito il periodo continuo a pagare 9,99 al mese ma sull'account di Spotify risulto avere un abbonamento free e di conseguenza non riesco a bloccarlo!...

user-removed

Not applicable

519 Views

1 replies

0 likes

Account
  • 519 Views
  • 1 replies
  • 0 likes

Spotify Premium 2 years - Fido signup - suddenly disabled before 2 years

I got my fido phone activated in august 2016. It is now december, as far as I know it has not be 2 years as it's still 2016!!! I log in to find a message saying my service was cancelled with one of their partners. I know my account was suspended with...

Newbie

I got my fido phone activated in august 2016. It is now december, as far as I know it has not be 2 years as it's still 2016!!! I log in to find a message saying my service was cancelled with one of t...

shaunaw

Casual Listener

1546 Views

4 replies

0 likes

  • 1546 Views
  • 4 replies
  • 0 likes

Does "Private Session" or "Offline Mode" affect Discover Weekly suggestions?

I've researched extensively and am getting contradictory information as to whether or not listening in a Private Session or in Offline Mode affects Discover Weekly. It looks like that around a year ago it did affect DW, but now it seems they may have...

Newbie

I've researched extensively and am getting contradictory information as to whether or not listening in a Private Session or in Offline Mode affects Discover Weekly. It looks like that around a y...

Bittencourt

Spotify Star

26104 Views

5 replies

8 likes

Web Player
  • 26104 Views
  • 5 replies
  • 8 likes

Superuser Contribution Aimerais enlever un appareil de mon compte spotify

Bonjour tout le monde aidez moi svp je dois absolument enlever un appareil de mon compte spotify avant 24 heures merci de votre réponse à l'avance cordialement

Newbie

Bonjour tout le monde aidez moi svp je dois absolument enlever un appareil de mon compte spotify avant 24 heures merci de votre réponse à l'avance cordialement

user-removed

Not applicable

891 Views

1 replies

0 likes

  • 891 Views
  • 1 replies
  • 0 likes

Superuser Contribution APP EXCLUÍDO INDEVIDAMENTE

BOM DIA! MEU APP DO SPOTIFY FOI EXCLUÍDO INDEVIDAMENTE. BAIXEI OUTRO ACHANDO QUE ENCONTRARIA MINHA PLAYLIST, MAS NÃO CONSTA NADA LÁ. QUANDO PEÇO PRA BAIXAR ALGUM ÁLBUM, APARECE A OPÇÃO DE AUTORIZAR O 30 DIAS LIVRE, MAS JÁ TENHO UMA CONTA PREMIUM. COM...

Visitor

BOM DIA!   MEU APP DO SPOTIFY FOI EXCLUÍDO INDEVIDAMENTE. BAIXEI OUTRO ACHANDO QUE ENCONTRARIA MINHA PLAYLIST, MAS NÃO CONSTA NADA LÁ. QUANDO PEÇO PRA BAIXAR ALGUM ÁLBUM, APARECE A OPÇÃO DE AU...

user-removed

Not applicable

277 Views

1 replies

0 likes

Account
  • 277 Views
  • 1 replies
  • 0 likes