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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80453 Views

9 replies

2 likes

Account
Login
  • 80453 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654009 Views

13 replies

4 likes

Account
  • 654009 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734483 Views

18 replies

29 likes

  • 734483 Views
  • 18 replies
  • 29 likes

family premium

I want to get a family premium subscription, but i can only pay with ideal. it's no problem for me to pay forward 3-6 months. could someone explain how i could sign up?

Regular

I want to get a family premium subscription, but i can only pay with ideal. it's no problem for me to pay forward 3-6 months. could someone explain how i could sign up?

carlonssho

Music Fan

611 Views

10 replies

0 likes

Premium
Subscription
  • 611 Views
  • 10 replies
  • 0 likes

Account Not Accessible after Facebook Deletion

Hi!I recently deleted my Facebook account and I am unable to log in to my premium Spotify account. I tried creating another account with a different email address, but after doing that I realized my premium subscription is not accessible through that...

Newbie

Hi! I recently deleted my Facebook account and I am unable to log in to my premium Spotify account.  I tried creating another account with a different email address, but after doing that I rea...

wingshq

Community Legend

272 Views

1 replies

0 likes

  • 272 Views
  • 1 replies
  • 0 likes

Spotify gift card (UK)

I've got a £10 gift card and it says on the label that you can use it for 15 tracks on Spotify Downloads but I can't work out how to do that.Can anyone help, please?

Casual Listener

I've got a £10 gift card and it says on the label that you can use it for 15 tracks on Spotify Downloads but I can't work out how to do that. Can anyone help, please?

Maxim

Spotify Star

1244 Views

3 replies

0 likes

  • 1244 Views
  • 3 replies
  • 0 likes

Problem linking my Spotify acc with FB

WHEN I TRY TO LOG IN TO SPOTIFY IT SAYS THAT IN ORDER TO THAT I NEED TO LINK MY SPOTIFY ACC WITH MY FB ACC AND WHEN I TRY TO DO SO, IT SAYS THAT THEY ARE EXPERIENCING TEMPORARY PROBLEMS AND IT DOESN'T LINK

Newbie

WHEN I TRY TO LOG IN TO SPOTIFY IT SAYS THAT IN ORDER TO THAT I NEED TO LINK MY SPOTIFY ACC WITH MY FB ACC AND WHEN I TRY TO DO SO, IT SAYS THAT THEY ARE EXPERIENCING TEMPORARY PROBLEMS AND IT DOESN'...

osornios

Spotify Star

234 Views

1 replies

0 likes

  • 234 Views
  • 1 replies
  • 0 likes

family account problems

i sent my sister the invitation for family account through email and then the email i directed her to website of spotify which required email and password. so she input my administrator accout and then it said that she already had an account (like th...

Newbie

i sent my sister the invitation for family account through email and then the email i directed her to website of spotify which required email and password. so she input my administrator accout and th...

wingshq

Community Legend

272 Views

1 replies

0 likes

  • 272 Views
  • 1 replies
  • 0 likes

Solved!! Free trial Spotify family

Hello,I would like to know if there is a possibility to try the 'family' premium for free for a month (I keep getting messages to try it on as a stand-alone). I would like top try the 'family' as I have done so with Apple Music and am disappointed be...

Casual Listener

Hello, I would like to know if there is a possibility to try the 'family' premium for free for a month (I keep getting messages to try it on as a stand-alone). I would like top try the 'family' as I...

Maxim

Spotify Star

4115 Views

4 replies

1 likes

Account
Free
Premium
Subscription
  • 4115 Views
  • 4 replies
  • 1 likes

Premium not upgrading

Hi,Apologies if this topic has already been discussed:)I have upgraded and paid my Premium, but I still get adds while listening Spotify. I have re-downloaded the Spotify and addes a new account - but still it plays adds. May anyone, please, help me?...

Newbie

Hi, Apologies if this topic has already been discussed:) I have upgraded and paid my Premium, but I still get adds while listening Spotify. I have re-downloaded the Spotify and addes a new account ...

wingshq

Community Legend

198 Views

1 replies

0 likes

  • 198 Views
  • 1 replies
  • 0 likes

Unable to log in

Spotify doesn't recognise my log in details despite me re-setting my password each time. I never seem to be able to actually use the app.

Newbie

Spotify doesn't recognise my log in details despite me re-setting my password each time. I never seem to be able to actually use the app.

Maxim

Spotify Star

237 Views

1 replies

0 likes

  • 237 Views
  • 1 replies
  • 0 likes

Not getting the premium subscription that I'm paying for

For the second time after paying for premium, it won't show in my app that I'm premium. I've tried all the steps listed out in the help section, making sure I'm signing in with the right user ID, it is linked to the account I paid online with, I have...

Newbie

For the second time after paying for premium, it won't show in my app that I'm premium. I've tried all the steps listed out in the help section, making sure I'm signing in with the right user ID, it ...

user-removed

Not applicable

286 Views

1 replies

0 likes

  • 286 Views
  • 1 replies
  • 0 likes

Auto download music

I've just become a premium spottify user.I'm wondering, is it possible to have the music in my library auto download? I drive for many hours a week and don't want to use all of my data streaming music.I think I'm right in saying that it caches your m...

Newbie

I've just become a premium spottify user. I'm wondering, is it possible to have the music in my library auto download? I drive for many hours a week and don't want to use all of my data streaming mu...

wingshq

Community Legend

563 Views

1 replies

0 likes

  • 563 Views
  • 1 replies
  • 0 likes

Solved!! Yearly subscription

Hey I don't want to pay monthly anymore.I want to subscribe per year, one payment each time. Can I? Or do I need to cancel spotify after 2 years and use another app that allows yearly subscriptions ?

Casual Listener

Hey I don't want to pay monthly anymore.I want to subscribe per year, one payment each time. Can I? Or do I need to cancel spotify after 2 years and use another app that allows yearly subscriptions ?

halfbeing

Regular

3229 Views

7 replies

0 likes

Account
  • 3229 Views
  • 7 replies
  • 0 likes

Account trouble.

I just reset my password and i went to log back in to my account, never the less i couldn't log back in and I got a pop up message asking if I was sure if i had an account. I used both my username and my email address to attempt to log in and multipl...

Newbie

I just reset my password and i went to log back in to my account, never the less i couldn't log back in and I got a pop up message asking if I was sure if i had an account. I used both my username an...

TobiasYoung

Composer

223 Views

1 replies

0 likes

  • 223 Views
  • 1 replies
  • 0 likes

Subscribed to Premium but it's gone

I upgraded to Premium several months ago and when I recently updated my app, I was logged out of my account. I logged back in and now, my subscription status does not show premium and I lost all my downloads. My January credit card statement shows a ...

Casual Listener

I upgraded to Premium several months ago and when I recently updated my app, I was logged out of my account. I logged back in and now, my subscription status does not show premium and I lost all my d...

TobiasYoung

Composer

418 Views

5 replies

0 likes

  • 418 Views
  • 5 replies
  • 0 likes

Family plan

I'm having trouble adding family members to my family plan I haven't added anyone yet I tried doing the code way as well as the email it registers them but doesn't fully add them I don't get what I'm doing wrong can anyone help. if I can't fix it I m...

Casual Listener

I'm having trouble adding family members to my family plan I haven't added anyone yet I tried doing the code way as well as the email it registers them but doesn't fully add them I don't get what I'm...

Dnepita

Casual Listener

213 Views

2 replies

0 likes

Subscription
  • 213 Views
  • 2 replies
  • 0 likes

Premium Subscription Concern

Greetings!I need help regarding on my subscription. Last month, Jan. 26 2017, I subscribed on Spotify for Free and upgrade it at the same time to Premium Subscription. According to the Photo below, I will be not charged until yesterday, Feb. 25, 2017...

Visitor

Greetings! I need help regarding on my subscription. Last month, Jan. 26 2017, I subscribed on Spotify for Free and upgrade it at the same time to Premium Subscription. According to the Photo below,...

MichellaMuñiz

Casual Listener

629 Views

6 replies

0 likes

  • 629 Views
  • 6 replies
  • 0 likes

Cant change my email

I have tryed to change my email in spotify due to delete my account and i was directed to facebook where i changed the email there and still nothing happens, what do i have to do..?

Newbie

I have tryed to change my email in spotify due to delete my account and i was directed to facebook where i changed the email there and still nothing happens, what do i have to do..?

evarut

Casual Listener

315 Views

2 replies

0 likes

Account
  • 315 Views
  • 2 replies
  • 0 likes

Quero usar aquilo que paguei.

Gostaria de saber como é feito a liberação para a utilização do Spotify Premium, fiz o pagamento via boleto bancário e até agora não houve a liberação para minha utilização. Estou conectado com a conta do Facebook. Como é feito a liberação ? Fiquei m...

Casual Listener

Gostaria de saber como é feito a liberação para a utilização do Spotify Premium, fiz o pagamento via boleto bancário e até agora não houve a liberação para minha utilização. Estou conectado com a con...

Bittencourt

Spotify Star

403 Views

5 replies

0 likes

  • 403 Views
  • 5 replies
  • 0 likes

Solved!! Can i access the japanese spotify?

Hi everyone, greetings.I lived in japan for five years and i really loved their musics, now i want to know, can i have access to the japanese spotify? Like, a japanese account where i can listen to the spotify catalogue and artists.

Visitor

Hi everyone, greetings. I lived in japan for five years and i really loved their musics, now i want to know, can i have access to the japanese spotify? Like, a japanese account where i can liste...

musiccornercv

Roadie

148566 Views

1 replies

1 likes

Account
  • 148566 Views
  • 1 replies
  • 1 likes

Spotify Premium

Hi, Spotify Team! I would like to raise my concern here. I am trying to go back on my premium account and providing again the details for the payment but I am not receiving any confirmation or at least the pin code needed. Is there any rules that if ...

Newbie

Hi, Spotify Team! I would like to raise my concern here. I am trying to go back on my premium account and providing again the details for the payment but I am not receiving any confirmation or at lea...

TobiasYoung

Composer

226 Views

1 replies

0 likes

  • 226 Views
  • 1 replies
  • 0 likes