Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
83003 Views
9 replies
2 likes
Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?
Newbie
658761 Views
13 replies
4 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
740413 Views
18 replies
29 likes
Hello! I am travelling arround Asia and, as i am not a Premium user, in order to log in I need to change the country in my profile. Last time I was in Indonesia and there was no ploblem to do it. Now I am in Vietnam and, following the same process, I...
Hello! I am travelling arround Asia and, as i am not a Premium user, in order to log in I need to change the country in my profile. Last time I was in Indonesia and there was no ploblem to d...
Composer
809 Views
1 replies
0 likes
My son created an account using my Visa card, initially it was a great trial but for the last few mths my account has been debited for the premium subscription. He has forgotten the user name and password etc . How can I change the subscription?Any h...
My son created an account using my Visa card, initially it was a great trial but for the last few mths my account has been debited for the premium subscription. He has forgotten the user name and pas...
Regular
325 Views
4 replies
0 likes
Hi, im a new Spotify Subscriber from Malaysia. I wanted to try the 30 days spotify premium free trial. But Spotify requires my credit card information. After keying in my credit card, i was charged RM4. But my Spotify is still under Spotify Free. So ...
Hi, im a new Spotify Subscriber from Malaysia. I wanted to try the 30 days spotify premium free trial. But Spotify requires my credit card information. After keying in my credit card, i was cha...
Not applicable
887 Views
1 replies
0 likes
Hi, I just notice today, checking in my credit card statements that i've been charged twince for the month of December. What can I do to have that money back?
Hi, I just notice today, checking in my credit card statements that i've been charged twince for the month of December. What can I do to have that money back?
Composer
197 Views
1 replies
0 likes
Hey, EveryoneI wonder if anyone can help ??? .-.My account rejects all my cards and throws random message box's with no text in them so have been unable to stay premium -_- also it doesn't always recognise my email address saying it can not be found ...
Hey, Everyone I wonder if anyone can help ??? .-. My account rejects all my cards and throws random message box's with no text in them so have been unable to stay premium -_- also it doesn't al...
Not applicable
317 Views
5 replies
0 likes
For a few days whenever I opened Spotify on windows laptop (it's still fine on my phone), it told me Spotify was offline, although the internet was working perfectly fine. I tried disconnecting and reconnecting to my wifi just in case which didn't he...
For a few days whenever I opened Spotify on windows laptop (it's still fine on my phone), it told me Spotify was offline, although the internet was working perfectly fine. I tried disconnecting ...
Composer
829 Views
6 replies
0 likes
“Oops, seems your card or payment provider is having a bad day"my credit cards didn`t work on family plan.
“Oops, seems your card or payment provider is having a bad day" my credit cards didn`t work on family plan.
Spotify Star
450 Views
1 replies
0 likes
Hello, so i have this issue, i logged off my spotify account and i have no idea what the password or email is, can i recover it using my debit card? since its registered on it.
Hello, so i have this issue, i logged off my spotify account and i have no idea what the password or email is, can i recover it using my debit card? since its registered on it.
Roadie
211 Views
1 replies
0 likes
Eh intentado iniciar sesión pero aparece un mensaje que dice " error al iniciar sesión, ya has creado una cuenta con esta dirección de correo electrónico" ¿alguien puede decirme que debo hacer? Gracias
Eh intentado iniciar sesión pero aparece un mensaje que dice " error al iniciar sesión, ya has creado una cuenta con esta dirección de correo electrónico" ¿alguien puede decirme que debo hacer? ...
Roadie
591 Views
3 replies
0 likes
Hi. Its regarding my spotify premium. I subscribed for a promo of 3 months for 50 pesos by paying through crrdit card. I wanted to cancel my subscription before my deadline to avoid further charges. But the problem is that i've logged out of mu sppti...
Hi. Its regarding my spotify premium. I subscribed for a promo of 3 months for 50 pesos by paying through crrdit card. I wanted to cancel my subscription before my deadline to avoid further charges. ...
Composer
378 Views
1 replies
0 likes
Me han cobrado durante MÁS DE 5 AÑOS 9.99 Euros mensualmente pero mi cuenta es Free. Solicito que me devuelvan los importes cobrados y no me sigan pasando los recibos. Mi correo es yo@davidsobrino.es Un saludo.
Me han cobrado durante MÁS DE 5 AÑOS 9.99 Euros mensualmente pero mi cuenta es Free. Solicito que me devuelvan los importes cobrados y no me sigan pasando los recibos. Mi...
Spotify Star
211 Views
1 replies
0 likes
Eu efetuei o pagamento deste mês, porém minha conta foi alterada de Premium para Free, recebi alguns e-mails dizendo que não tinha efetuado o pagamento porém achei que tivesse um delay no sistema e logo estaria contabilizado por vocês, mas isso não a...
Eu efetuei o pagamento deste mês, porém minha conta foi alterada de Premium para Free, recebi alguns e-mails dizendo que não tinha efetuado o pagamento porém achei que tivesse um delay no sistema e l...
Spotify Star
195 Views
1 replies
0 likes
Hallo,ich habe Anfang Januar die 3 Monate Spotify für 0,99€ erworben. Nun gefällt mir Premium gut und ich möchte es weiter beziehen. In meinem Konto wird mir bald eine Abbuchung von regulären 9,99€ angekündigt. Ich bin jedoch Student. Wie erhalte ich...
Hallo, ich habe Anfang Januar die 3 Monate Spotify für 0,99€ erworben. Nun gefällt mir Premium gut und ich möchte es weiter beziehen. In meinem Konto wird mir bald eine Abbuchung von regulären 9,99€...
Casual Listener
941 Views
2 replies
0 likes
Son set up an account using my Visa card , initially it was a free trial but is now premium . He has forgotten the username and password so I can't change subscription to free and stop payments coming out of my accountAny help would be greatly apprec...
Son set up an account using my Visa card , initially it was a free trial but is now premium . He has forgotten the username and password so I can't change subscription to free and stop payments comin...
Regular
269 Views
2 replies
0 likes
I have already reported the person who pretends to be me, but there was no reaction from spotify... How long I have to wait until I get an answer about the action spotify will take?!... Are there other options I can do to stop his wrong identity or t...
I have already reported the person who pretends to be me, but there was no reaction from spotify... How long I have to wait until I get an answer about the action spotify will take?!... Are there oth...
Composer
291 Views
1 replies
0 likes
I was charged 4.99 on my account without finishing the transaction. I didn't get premium afterwards, I just want to know what I got charged for. Please help
I was charged 4.99 on my account without finishing the transaction. I didn't get premium afterwards, I just want to know what I got charged for. Please help
Spotify Star
475 Views
1 replies
0 likes
Hi So i have a Premium Account since Months, i thought i'm going to connect it with facebook but at the End i didnt like the Idea. So i disconnected and now my Spotify Account shows all the Time my Facebook Name and not my before choosed Spotify Name...
Hi 🙂 So i have a Premium Account since Months, i thought i'm going to connect it with facebook but at the End i didnt like the Idea. So i disconnected and now my Spotify Account shows ...
Casual Listener
474 Views
2 replies
0 likes
I am being charged every month yet when I go to cancel the subscription it states that I am currently free and does not allow option to cancel.
I am being charged every month yet when I go to cancel the subscription it states that I am currently free and does not allow option to cancel.
Composer
748 Views
9 replies
0 likes
I have a 3 months trial premium subscription for $0.99 which ends on March 23, 2017. If I cancel it now, will cancellation take effect immediately or I will access to premium features until March 23, 2017
I have a 3 months trial premium subscription for $0.99 which ends on March 23, 2017. If I cancel it now, will cancellation take effect immediately or I will access to premium features until March 23,...
Composer
600 Views
3 replies
0 likes
Case ## 07605789:I want to set a password for my Spotify account. I log in to my account & click "set device password." Then I click the green bubble prompt that reads "send email to set password." Spotify sends an email to my email account with anot...
Case ## 07605789: I want to set a password for my Spotify account. I log in to my account & click "set device password." Then I click the green bubble prompt that reads "send email to set passwo...
Spotify Star
925 Views
1 replies
0 likes
