Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
My account has been hacked, they changed the email and password, how is your security so weak, I want my account back. I attempted to contact Spotify and it just emails the hacker, I asked them to email me but haven't heard anything yet, this is an u...
It charged my account twice
I signed up with spotify premium through my old facebook account, then without considering the consequence, I canceled facebook months ago and lost access to my spotify account. I have tried everything to log in, contact spotify and facebook, but thi...
I believe you account has been hacked. My email, and password have been changed without my authorization. Furthermore, I've sent customer support numerous messages,many they have so far refuse to remedy the problem. Has anyone else experience this an...
Was charged twice- but have no acount of a receipt in my Spotify account history- I can see I was charged in my checking account. My spotify account is still on free status- Cant find a customer service email or ph#
Hi, My friend who is currently residing with me, has invited me to join the Spotify family premium. However, when I try to verify the details, it says: "we couldn't confirm you are living with this user." Why????
Hi. As of this afternoon - I have no message box and can't seem to view the messages that have been sent to me - nor can I send messages. Has anyone else had this experience?
Had a free Spotify account before opening a "Share Everything" account with Rogers and getting 6 months free premium Spotify. The 6 months is up as of March 4th and we would like to purchase, switch subscription to Spotify Family through Spotify. Whe...
I signed up for Premium for Family. I've requested email invitations muliple times, but neither of my kids have recieveed them. Is the system down? why wont spotify send the emails?I tried the "send a link option too. The links don't work. takes you ...
My brother Kadir was on my Spotify family subsciption up until last week. Until they removed him for being at the wrong address. Due to our family situation he spends most of the week with his mother at their house in the nearby town. Whenever I try ...
We upgraded to family. I followed the email link to the login page. Then get to the page to submit the code and check the robo box, and when I click submit, it just comes back with "oops something went wrong. Try again later" I have been trying for t...
I am really desapointed because I sent the invite to my wife to join as part of my family susbscription and she is not able to activate it, the message received is that she is not living in the same physical address, come on!!Where this information i...
I have cancelled my premium account , just checked online and yet my bank statement says £9.99 owed to spotify it is not a payment that is back dated because I have been wihtout premium for a few months now. Why am I being charged?
I agreed to join Premium for Family together with a few others but when I entered the code for access, I was told the code is not able to be redeemed. How I can get it to work?
HiMy dad invited me to spotify premium family. I agreed but now when I play music Ive advertising and cant found My playlist. we are playing for premium and wont advertising and will ofcourse listen to My playlist.Please helpChristofer
ok, ive logged out my account by accident and ive for got all my details i used a fake email to log in but I've got the premium so money will be taken out my bank and i wont be using the music please someone help im only 17 and all my money is going ...
How to get assistance of any customer service line? Spotify has been charging two times a month and it should only be one time a month...
Hello. My friend - leader of familly group sent me an invitation to a Premium family with code SPF9wwhSF2AVx. After clicking on the link in the email to me redirect you filled form, where I wrote the same address as the main account holder and family...
It downgraded me from my spotify family to the free account and it won't let me join my family's spotify because it is saying that it cannot confirm we live at the same address...Pretty convinced it is my family that I am living with? Please help.