Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 405992 Views
  • 958 replies
  • 107 likes
  • Account
  • 405992 Views
  • 958 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1175718 Views
  • 119 replies
  • 113 likes
  • Account
  • 1175718 Views
  • 119 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99983 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99983 Views
  • 68 replies
  • 10 likes

Recover the music that Spotify Deleted from my Inbox

Dear literally anyone that can help me, This is my first message to the Spotify community, so I'm sorry if I'm not doing it right. For two years my significant other and I have had to hide our relationship from my family, because it is non-traditiona...

  • Visitor
  •   Dear literally anyone that can help me,    This is my first message to the Spotify community, so I'm sorry if I'm not doing it right.   For two years my significant other a...
  • Maxim
  • Spotify Star
  • 262 Views
  • 1 replies
  • 1 likes
  • Account
    Other
  • 262 Views
  • 1 replies
  • 1 likes

Solved!! Playlist-download doesn't work with family

Hi there, would you please explain how I manage to get my playlists to my kids accounts? I do have the Family-Account, my kids are invited to my family-account and as my account says they are "active". But there are no playlists or songs I have in my...

  • Casual Listener
  • Hi there,    would you please explain how I manage to get my playlists to my kids accounts? I do have the Family-Account, my kids are invited to my family-account and as my account says t...
  • fencem
  • Newbie
  • 390 Views
  • 3 replies
  • 0 likes
  • Premium
  • 390 Views
  • 3 replies
  • 0 likes

I want to disconnect my old spotify from my facebook

I have a new account in spotify which my subscription is in premium and I cant connect it to my facebook because it says that my facebook account has already been connected to other spotify account. What I wanted is to transfer my new premium account...

  • Newbie
  • I have a new account in spotify which my subscription is in premium and I cant connect it to my facebook because it says that my facebook account has already been connected to other spotify account. ...
  • Pandaguy
  • Newbie
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Can't get a reply from spotify support

Hi there I am paying for spotify premium but I have forgotten the login to the account with the subsciption. I have written to spotify support several times with info about the credit card used an also to write to another email as the one on my profi...

  • Casual Listener
  • Hi there   I am paying for spotify premium but I have forgotten the login to the account with the subsciption. I have written to spotify support several times with info about the credit card...
  • tonytonytony2
  • Newbie
  • 487 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 487 Views
  • 4 replies
  • 0 likes

Superuser Contribution Family Subscription question

Dear Responder,I'm going to buy a family premium but my girlfriend already paid single premium for this month. Is it possible to get back the single fee for this month or we have to pay both?Thank you!

  • Newbie
  • Dear Responder, I'm going to buy a family premium but my girlfriend already paid single premium for this month. Is it possible to get back the single fee for this month or we have to pay both? ...
  • MonicaM_Bogota
  • Roadie
  • 246 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 246 Views
  • 1 replies
  • 0 likes

Superuser Contribution Switching from Premium to Student Discount unsuccessful

Hi, a few weeks ago, I registered for the student discount (50%) via unidays. Today, I realized, that Spotify charged me the full premium price (9,99 Euros) via PayPal and cancelled my subscription immediately. I ordered/registered for the student di...

  • Newbie
  • Hi,   a few weeks ago, I registered for the student discount (50%) via unidays. Today, I realized, that Spotify charged me the full premium price (9,99 Euros) via PayPal and cancelled my subsc...
  • MonicaM_Bogota
  • Roadie
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Not able to choose songs

After a Spotify premium trial, I went back to free and now all my songs are grey instead of white and I can't choose one to listen to. Also, in all my albums and playlists it will play a few songs from there and then totally random songs. Someone sai...

  • Newbie
  • After a Spotify premium trial, I went back to free and now all my songs are grey instead of white and I can't choose one to listen to. Also, in all my albums and playlists it will play a few songs fr...
  • 147 Views
  • 0 replies
  • 0 likes
  • 147 Views
  • 0 replies
  • 0 likes

Superuser Contribution Premium account stolen, email and password changed

Someone has stolen my premium spotify account. They've changed the password and email, and changed my account from premium to premium family. How was someone able to change my email address without confirmation from that account?! Anyone here to help...

  • Casual Listener
  • Someone has stolen my premium spotify account. They've changed the password and email, and changed my account from premium to premium family.   How was someone able to change my email address ...
  • MaryS
  • Roadie
  • 915 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 915 Views
  • 2 replies
  • 0 likes

Superuser Contribution recovering a lost account

alright so this is my working theory. I got i notificaiton on facebook that someone logged in to it in a country that i dont live in so i reset passwords and all that. my spotify was linked to that facebook but its also linked through email. now it s...

  • Newbie
  • alright so this is my working theory. I got i notificaiton on facebook that someone logged in to it in a country that i dont live in so i reset passwords and all that. my spotify was linked to that f...
  • MaryS
  • Roadie
  • 243 Views
  • 1 replies
  • 0 likes
  • Account
  • 243 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify signed me out of Family Premium Plan

Spotify signed me out of Family Premium Plan yesterday because it couldn't verify my adress and I do live in the same house as my parents. When it let me try and verify again it asked for my postal code but I entered a wrong number at the end and now...

  • Newbie
  • Spotify signed me out of Family Premium Plan yesterday because it couldn't verify my adress and I do live in the same house as my parents. When it let me try and verify again it asked for my postal c...
  • MonicaM_Bogota
  • Roadie
  • 1085 Views
  • 1 replies
  • 0 likes
  • 1085 Views
  • 1 replies
  • 0 likes

Pago no reflejado con tarjeta prepago

Utilice una tarjeta de prepago para activar mi premium y al querer acceder me dice que el premium esta en pausa

  • Newbie
  • Utilice una tarjeta de prepago para activar mi premium y al querer acceder me dice que el premium esta en pausa
  • osornios
  • Spotify Star
  • 660 Views
  • 5 replies
  • 0 likes
  • 660 Views
  • 5 replies
  • 0 likes

Solved!! Spotify charged me this month. Even though my mobile operator Vodafone gave me a coupon for 1 year.

I don't know how to connect to support team. Please help me it has been 2nd this month.Spotify charged me this month. Even though my mobile operator Vodafone gave me a coupon for 1 year premium membership.

  • Casual Listener
  • I don't know how to connect to support team. Please help me it has been 2nd this month. Spotify charged me this month. Even though my mobile operator Vodafone gave me a coupon for 1 year premium mem...
  • osornios
  • Spotify Star
  • 1573 Views
  • 4 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 1573 Views
  • 4 replies
  • 0 likes

Superuser Contribution Family Plan

Where can i edit my address or view it?, i try what the FAQ says, cancelling my premium and family plan. (losing a whole month)Now, i subscribe again the family plan, but i have the same problem, supposedly the app should ask me for my address, but n...

  • Visitor
  • Where can i edit my address or view it?, i try what the FAQ says, cancelling my premium and family plan. (losing a whole month) Now, i subscribe again the family plan, but i have the ...
  • MonicaM_Bogota
  • Roadie
  • 939 Views
  • 1 replies
  • 0 likes
  • Account
  • 939 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cobro en cuenta

Recibi un cargo de $99 en mi cuenta pero mi servicio es gratis, como hago para que me devuelvan el cargo?

  • Newbie
  • Recibi un cargo de $99 en mi cuenta pero mi servicio es gratis, como hago para que me devuelvan el cargo?
  • MonicaM_Bogota
  • Roadie
  • 228 Views
  • 1 replies
  • 0 likes
  • Premium
  • 228 Views
  • 1 replies
  • 0 likes

Superuser Contribution Switching to Spotify Student after my $0.99 3 month trial

During the Christmas season, I signed up for the 3 moths for $0.99 promotion. Since it is now March, my 3 months are almost up and I will be switching to paying the student price. I just today went and was approved for Spotify Student, but when I sig...

  • Casual Listener
  • During the Christmas season, I signed up for the 3 moths for $0.99 promotion. Since it is now March, my 3 months are almost up and I will be switching to paying the student price. I just today went a...
  • MonicaM_Bogota
  • Roadie
  • 236 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 236 Views
  • 1 replies
  • 0 likes

Superuser Contribution A quien corresponda

hola buenas noches, lo que pasa es que olvide cual fue la direccion que puse para mi plan familiar y se salieron mis cuentas que ya habia puesto quisiera saber si me la pueden proporcionar para agregar a mis familiares restantez, de ante mano gracias...

  • Newbie
  • hola buenas noches, lo que pasa es que olvide cual fue la direccion que puse para mi plan familiar y se salieron mis cuentas que ya habia puesto quisiera saber si me la pueden proporcionar para agreg...
  • MonicaM_Bogota
  • Roadie
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancelar premium Familiar

Me cancelaron mi cuenta premium porque no pueden verificar que yo sea familiar, Sin embargo soy yo el que paga la cuenta y las otras dos personas viven conmigo !!! Ya no me quieren activar nuevamente, que puedo hacer ? Gracias !

  • Newbie
  • Me cancelaron mi cuenta premium porque no pueden verificar que yo sea familiar, Sin embargo soy yo el que paga la cuenta y las otras dos personas viven conmigo !!! Ya no me quieren activar nuevamente...
  • MonicaM_Bogota
  • Roadie
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment

I keep getting a message to enter my card expiration date. I enter the date in the correct format and it won't accept it

  • Newbie
  • I keep getting a message to enter my card expiration date. I enter the date in the correct format and it won't accept it
  • MonicaM_Bogota
  • Roadie
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes