Announcements
We're aware of some login/playback issues at the moment. More info here.

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

89316 Views

9 replies

2 likes

Account
Login
  • 89316 Views
  • 9 replies
  • 2 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

760719 Views

18 replies

29 likes

  • 760719 Views
  • 18 replies
  • 29 likes

Cannot find a user or a playlist I just made - username erik_lowe. Can anyone else find this user?

I have a premium account but I cannot find me from other user's phones. My name is erik_lowe. I do not come up when searched. I also have a playlist called Mia Lynn, and I cannto locate it either. What's going on? I don't think either one is set to p...

Newbie

I have a premium account but I cannot find me from other user's phones. My name is erik_lowe. I do not come up when searched. I also have a playlist called Mia Lynn, and I cannto locate it either. Wh...

Maxim

Spotify Star

230 Views

1 replies

0 likes

  • 230 Views
  • 1 replies
  • 0 likes

I cannot log in to my account

Ok. I have a sensitive problem. I am a premium member and monthly a specific amount is written off my cc via paypall.I was not paying attention and canceled a few booking that were for Spotify.So now I am not a Premium member. The problem is as follo...

Newbie

Ok. I have a sensitive problem.   I am a premium member and monthly a specific amount is written off my cc via paypall. I was not paying attention and canceled a few booking that were for Spo...

MattSuda

Spotify Star

351 Views

1 replies

1 likes

  • 351 Views
  • 1 replies
  • 1 likes

Can't log in because Spotify thinks I am in a foreign country...

Help! Spotify won't let me log in because it thinks I am Italian and I am in the US. But, I am American and in America. I really don't want to make a new account I've had this one for 2+ years.

Newbie

Help!    Spotify won't let me log in because it thinks I am Italian and I am in the US. But, I am American and in America.   I really don't want to make a new account 😞 I've had t...

Maxim

Spotify Star

354 Views

1 replies

0 likes

Account
Login
  • 354 Views
  • 1 replies
  • 0 likes

Facebook account and normal account

Hi everyone,I have a premium account on my Facebook connected account. But I want it to be on my normal account (without Facebook). Does anyone know how I can swap it?Kind regards,Tom

Newbie

Hi everyone, I have a premium account on my Facebook connected account. But I want it to be on my normal account (without Facebook). Does anyone know how I can swap it? Kind regards, Tom

MattSuda

Spotify Star

247 Views

1 replies

0 likes

  • 247 Views
  • 1 replies
  • 0 likes

Someone signed up with the wrong email (mine)

User brianemilybenbrysonmille has mistakenly used my gmail address to verify their spotify account. How do I make them stop?

Casual Listener

User brianemilybenbrysonmille has mistakenly used my gmail address to verify their spotify account. How do I make them stop?

DaveDenomolos

Roadie

425 Views

3 replies

0 likes

  • 425 Views
  • 3 replies
  • 0 likes

Location of user information on desktop and android

I recently purchased a new laptop while on holiday, and am currently still on holiday. long story short I can no longer remember my Facebook password as I pretty much never use it nowadays and when it came to logging into spotify, as you can assume I...

Newbie

I recently purchased a new laptop while on holiday, and am currently still on holiday. long story short I can no longer remember my Facebook password as I pretty much never use it nowadays and when i...

MattSuda

Spotify Star

620 Views

1 replies

0 likes

Account
Login
Security
  • 620 Views
  • 1 replies
  • 0 likes

playlists not showing on my tv

hi there...i recently purchased premium spotify with my new roko tv...i created an account online added a bunch of playlists, listened and enjoyed for a month and one day i turn my tv on and they're all gone! they're all still on my playlists on my c...

Casual Listener

hi there...i recently purchased premium spotify with my new roko tv...i created an account online added a bunch of playlists, listened and enjoyed for a month and one day i turn my tv on and they're ...

MattSuda

Spotify Star

1459 Views

10 replies

4 likes

  • 1459 Views
  • 10 replies
  • 4 likes

All Roku users - Cancel your premium subscriptions now !

The Spotify Roku channel has got totally useless last night for all Roku users . The channel, that was VERY limited already, just lost the playlists tag for no apparent reason. The only way Spotify will do something to fix it is if ALL Roku users wil...

Casual Listener

The Spotify Roku channel has got totally useless last night for all Roku users . The channel, that was VERY limited already, just lost the playlists tag for no apparent reason. The only way Spot...

MattSuda

Spotify Star

607 Views

4 replies

0 likes

Premium
Subscription
  • 607 Views
  • 4 replies
  • 0 likes

Playlist Issues with Spotify Family

I recently signed up for spotify family after being a premium member for a number of years. So far, it's been a disaster. I signed up because My wife and I found ourselves using the premium account at the same time too frequently and in order to list...

Newbie

I recently signed up for spotify family after being a premium member for a number of years. So far, it's been a disaster. I signed up because My wife and I found ourselves using the premium account a...

MattSuda

Spotify Star

1061 Views

2 replies

0 likes

  • 1061 Views
  • 2 replies
  • 0 likes

Alterando e-mail facebook vinculado ao Spotify

Cara Comunidade Spotifyniana! Alterei meu endereço de e-mail no facebook há algumas semanas. O e-mail antigo estava vinculado com a minha conta do Spotify. O serviço ainda está funcionando, mas o e-mail mostrado na minha conta do Spotify ainda consta...

Newbie

Cara Comunidade Spotifyniana!   Alterei meu endereço de e-mail no facebook há algumas semanas. O e-mail antigo estava vinculado com a minha conta do Spotify. O serviço ainda está funcionando, ...

Bittencourt

Spotify Star

248 Views

1 replies

0 likes

  • 248 Views
  • 1 replies
  • 0 likes

Info

Buonasera, dal 1 di aprile non sono più un abbonato Premium, e vivo a Berlino ormai stabilmente, ma nel momento in cui cerco di accedere al mio account il messaggio mi dice errore puoi accedere dall'estero solo per 14 giorni, ma io non sono all'ester...

Newbie

Buonasera, dal 1 di aprile non sono più un abbonato Premium, e vivo a Berlino ormai stabilmente, ma nel momento in cui cerco di accedere al mio account il messaggio mi dice errore puoi accedere dall'...

MattSuda

Spotify Star

264 Views

1 replies

0 likes

  • 264 Views
  • 1 replies
  • 0 likes

Spotify Discover

The Spotify discover tab in both the desktop and mobile versions of the the app only shows a selection of " All types of playlists" but all the other things that used to be there are gone, any solutions?

Casual Listener

The Spotify discover tab in both the desktop and mobile versions of the the app only shows a selection of " All types of playlists" but all the other things that used to be there are gone, any soluti...

KatesHere

Community Legend

290 Views

1 replies

0 likes

  • 290 Views
  • 1 replies
  • 0 likes

Approval for Insights

Hi, Im still waiting for the approval to insights... we've a new record, it's published via cdbaby on spotify, I need to make some artwork to promote it, can you pls help? Thanks

Casual Listener

Hi, Im still waiting for the approval to insights... we've a new record, it's published via cdbaby on spotify, I need to make some artwork to promote it, can you pls help?   Thanks

Maxim

Spotify Star

315 Views

1 replies

0 likes

Account
  • 315 Views
  • 1 replies
  • 0 likes

Solved!! Some Titles Are in a Different Language Then My Preferred One

Hello, I see titles under Browse menu such as "Enjoy your Sunday" in a different language then English. I double checked my language settings from my Mac and iPhone and it is English. However I see Browse menu titles in a different language both on m...

Casual Listener

Hello,   I see titles under Browse menu such as "Enjoy your Sunday" in a different language then English.   I double checked my language settings from my Mac and iPhone and it is Englis...

Maxim

Spotify Star

608 Views

3 replies

0 likes

  • 608 Views
  • 3 replies
  • 0 likes

Somebody else is using my account without my permission

So recently somebody else started using my account to listen music on their phone/pc. I don't know who it is, i'm assuming it's someone from Spain since they listen a lot of spanish music. I've tried changing my password and when i try to set a 'Devi...

Newbie

So recently somebody else started using my account to listen music on their phone/pc. I don't know who it is, i'm assuming it's someone from Spain since they listen a lot of spanish music. I've tried...

labelscollected

Community Legend

649 Views

1 replies

1 likes

Account
Premium
Security
Subscription
  • 649 Views
  • 1 replies
  • 1 likes

Solved!! Spotify says my sister doesn't live in my house so she can't get premium for Familie

I am host of a subscription 'Premium for family', but my sister can't be a member from it. Spotify says she doesn't live at my house, but that's not true and why do they think that? How can I fix this?

Casual Listener

I am host of a subscription 'Premium for family', but my sister can't be a member from it. Spotify says she doesn't live at my house, but that's not true and why do they think that? How can I fix thi...

Robert_W

Community Legend

724 Views

3 replies

0 likes

  • 724 Views
  • 3 replies
  • 0 likes

Spotify keeps pausing, saying it is playing somewhere else

I logged out of everywhere and changed password. But the problem persist. No one as far as I know have my previous password, and neither do they have my new one. I am on Windows 10. Haven't used my phone for music today so I am not sure there is a pr...

Casual Listener

I logged out of everywhere and changed password. But the problem persist. No one as far as I know have my previous password, and neither do they have my new one. I am on Windows 10. Haven't used my p...

kejt_

Community Legend

478 Views

3 replies

0 likes

  • 478 Views
  • 3 replies
  • 0 likes

Can't Login via Facebook

Cannot login via facebook

Newbie

Cannot login via facebook

MartinStoichkov

Community Legend

235 Views

1 replies

0 likes

Login
  • 235 Views
  • 1 replies
  • 0 likes

Superuser Contribution Entered one year premium code, however i still get Your subscription payment failed.

Hello, first time i used Spotify i used my paypal account to purchase 3 months subscription. after i used it for 3 months i decided to renew and i purchsed 1 year premium code and i entred the code and it was successful. now everytime i log into my a...

Casual Listener

Hello,  first time i used Spotify i  used my paypal account to purchase 3 months subscription. after i used it for 3 months i decided to renew and i purchsed 1 year premium code and i entr...

Hussainalqallaf

Casual Listener

360 Views

2 replies

0 likes

  • 360 Views
  • 2 replies
  • 0 likes

Facebook login

I have a new Facebook account. How to get my Spotify account to the new Facebook account?

Casual Listener

I have a new Facebook account. How to get my Spotify account to the new Facebook account?

Nico

Community Legend

376 Views

3 replies

0 likes

Login
Subscription
  • 376 Views
  • 3 replies
  • 0 likes