Received request for premium family, but my account says free. I need this fixed.

[Preston901]

I recieved my invite for premium but my account says free. Supposedly Spotify doesn't have customer support

[TobiasYoung]

Hey @Preston901!

Do you have two accounts? Try logging in via Facebook and see if it helps.

Do you also live at the same adress? Spotify Family can only be used if you live at the same adress.

[kirashi]

Hello @Preston901. Thanks for posting in the Spotify Community!

You hear the faint wail of a siren in the distance... what appears to be a police vehicle is headed toward you at blazing speeds. As it gets closer, you realize it's not the police at all - it's the Spotify Rockstar support mobile, to the rescue!

There's a couple of great Spotify Family Q&A Guides linked below that might help you get started. The section about Accepting Invites would probably be a good start.

https://community.spotify.com/t5/Accounts-and-Subscriptions/Spotify-Family-Q-amp-A/td-p/988520

https://support.spotify.com/account_payment_help/premium_for_family/premium-for-family/

Let me know if this lets you join your Premium for Family plan, and we'll then consider this another case closed! 🙂 Keep on rockin'!