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Avatar of rgrecco
Casual Listener
2016-07-22 07:04 PM

Dear Spotify, forum

Today I have subscribed Spotify Premium using the button "Upgrade" from Spotify desktop app but for my surprise, I have received the family package over the normal, how can I fix that? 

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Avatar of osornios
Spotify Star
Spotify Star
2016-07-23 12:57 AM

Hey @rgrecco,

 

You should fill out the contact form, and someone from Spotify will be happy to help you within 24 hrs. Don't forget to check your spam folder for responses as they may end up there.

 

If you get an automated email directing you to the community or help pages, you need to reply directly to support@spotify.com and one of the customer services agents will get back to you.

osorniosSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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Avatar of osornios
Spotify Star
Spotify Star
2016-07-23 12:57 AM

Hey @rgrecco,

 

You should fill out the contact form, and someone from Spotify will be happy to help you within 24 hrs. Don't forget to check your spam folder for responses as they may end up there.

 

If you get an automated email directing you to the community or help pages, you need to reply directly to support@spotify.com and one of the customer services agents will get back to you.

osorniosSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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