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@jpmcg wrote:
Hi, I'm getting the same message although I've got an andoid device. I've tried two seperate devices with the same result. I've also logged off and reinstalled. Very frustrating.
Hey! Welcome to the community 🙂
Is your account showing as premium if you log into your online account?
If so, I would suggest you have a read at and try the steps outlined in this post and see if they can get you up and running!
Peter
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
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Working now. Thanks 🙂
i have just started paying for premium and i am getting the same message on my iphone...... i was please with the service during the trial but im now agrivated adn starting to rethink my subscription....
Hey guys 🙂
First thing to check is that your subscription is active on your online overview.
If it is, and your account is still not working on your devices, try logging out of Spotify, restarting your device and then logging back in again.
If your account says Spotify free, then double check to make sure that you are logging in with the correct details and that your most recent payment hasn't failed.
Peter
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
dgilreath - It seems you're currently on the Unlimited version of Spotify. In order to use Spotify on your iOS device, you'd need to upgrade to Premium. You can do this from your Subscription page.
this same thing is happening to me what can I do
Hi, I'm getting the same message although I've got an andoid device. I've tried two seperate devices with the same result. I've also logged off and reinstalled. Very frustrating.
@jpmcg wrote:
Hi, I'm getting the same message although I've got an andoid device. I've tried two seperate devices with the same result. I've also logged off and reinstalled. Very frustrating.
Hey! Welcome to the community 🙂
Is your account showing as premium if you log into your online account?
If so, I would suggest you have a read at and try the steps outlined in this post and see if they can get you up and running!
Peter
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!