Locked out of account and cant reset passowrd

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Locked out of account and cant reset passowrd

gjenkins11
Newbie

Someone was using my spotify account so i contacted spotify support. They disconnected the account from my facebook and asked me to reset my password. However I can't access the email that my paid for spotify account is linked to (gjtenby@hotmail.co.uk) so i'm locked out of my account. Is there a way change the email my account is linked with, or reset my password by another method? Spotify support just keep sending me emails linking me to the FAQs  

1 Reply

Re: Locked out of account and cant reset passowrd

Rock Star 24
Rock Star 24

Hey @gjenkins11,

 

We (the Community) don't have any access to the backstage area of your account, only Support does.

 

I'd recommend reaching out to them again and letting them know that their email wasn't helpful and that your issue hasn't been solved yet.

 

Thanks :)

MaximRock Star 24
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