Login problems after disconnect from Facebook

[user-removed]

Hi,

Have been a Spotify Premium a long time. After buying an iPad which several in my family have used but with their own Facebook and Spotify accounts I now have problem of logging in. I have also recently disconnected the facebook connection.

Now I get the login page which asks me if I am one of our other family spotify accounts or If i want to create a free account and I cant get to my login page in the app. If I try to to renew my login via website it says that it is connected to facebook, but NOT.

Any hints?

/tcs

[amical]

same problem here.

[5kywalk3r]

I had a weird disconnect when listening to spotify on my iphone ... and it asked me to login again ... which didn't work ... After I logged in somehow I ended up losing alllllll my playlists !!!!!! This sucks big time ... wonder if I should be continuing the premium service now ..

[user-removed]

Same here... And every playlist disappeared...

[user-removed]

Same here.

o Changed password in Face book

o Opened Spotify Windows 64 vista

o Spotify asked me to re-login - I did

o Asked me if I was a userer already I said I was

o Opened me up like a new user.

[user-removed · Accepted solution]

I got a private mesaage from this thread - but I can't find it?! grrr.

But I got to reading more threads and tried:

Loggind out

Logged in but found and used my Spotify login - not my face book. And my lists returned.

[Winterwebcare]

Hi,

I've the same problem!

I have a premium account and ended my Facebook profile. Now i can't login on my spotify anymore. 

I've send multiply emails to spotify (but no reaction off course). 

Now the problem is, is that i have a account somewere, i pay monthly for my account, but can't adjust anything. AND i cannot login anymore. 

Dear spotify, can you give me a solution?

Kind regards. 

[MattSuda]

@Winterwebcare 

How long has it been since you contacted support?

Spotify usually takes 24-48 hours to reply. Do you have a case number?

[baxxxxman]

I have the same problem. Apparently Soptify has updated something and now when I try to connect with Facebook login, Spotify try to create a new account. Unhappily it is the same mail address and it says that the mail address already exists. Logged to Spotify, no answer yet.

[scareyclarey]

Hi,  have you managed to resolve this?  I am considering leaving facebook but can't find out how to change my log in so that it is not through facebook

[MattSuda]

@scareyclarey 

I suggest you contact support so they can help you transfer all your stuff to a non-Facebook Spotify account that uses a username and password to login:

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

[MattSuda]

@baxxxxman 

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.

[user-removed]

Had the same problem! What is the solution?