Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Maryisonfire12
  • Newbie
  • 395573 Views
  • 941 replies
  • 107 likes
  • Account
  • 395573 Views
  • 941 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170255 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170255 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98746 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98746 Views
  • 68 replies
  • 10 likes

How can i leave my family?

Hello. The head of the family subscription guy abandoned us... How can i leave my family?

  • Music Fan
  • Hello. The head of the family subscription guy abandoned us... How can i leave my family?
  • Bittencourt
  • Spotify Star
  • 213 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Premium
    Security
    Subscription
    Unlimited
  • 213 Views
  • 3 replies
  • 0 likes

Spotify Family, can´t add members

I am trying to add my family to spotify family but this always pops up. I had premier account and changes it to family 20 days ago.Sorry! You're already a member of this (or another) Family plan. Please click below to switch to the account that you w...

  • Casual Listener
  • I am trying to add my family to spotify family but this always pops up. I had premier account and changes it to family 20 days ago. Sorry! You're already a member of this (or another) Family plan. P...
  • Bittencourt
  • Spotify Star
  • 294 Views
  • 3 replies
  • 1 likes
  • Login
  • 294 Views
  • 3 replies
  • 1 likes

Studentenrabatt bezahlen

Hallo,ich wollte heute den Spotify Studentenrabatt einlösen, jedoch wird dort als Zahlungsmöglichkeit kein PayPal angegeben, beim normalen Premium allerdings schon. Kann man das überhaupt mit PayPal bezahlen ?

  • Casual Listener
  • Hallo, ich wollte heute den Spotify Studentenrabatt einlösen, jedoch wird dort als Zahlungsmöglichkeit kein PayPal angegeben, beim normalen Premium allerdings schon. Kann man das überhaupt mit PayPa...
  • Nico
  • Community Legend
  • 209 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 209 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Account Linked to Wrong Facebook

I recently created a new Spotify account for my business. My personal Spotify account has always been linked to my Facebook so it uses that password to log in. I wondered if I could link the Spotify account for my business to my FB business page. In ...

  • Newbie
  • I recently created a new Spotify account for my business.  My personal Spotify account has always been linked to my Facebook so it uses that password to log in.  I wondered if I could link ...
  • FabianS_Bogota
  • Roadie
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

Superuser Contribution Album playing on desktop but not on mobile

Hi everybody, I've been trying to play Lonerism by Tame Impala on my phone, but it only lets me play a few songs. Once it gets to "feels like we only go backwards", it skips 5 songs and goes to the final track on the album, "Sun's Coming Up." What's ...

  • Newbie
  • Hi everybody,   I've been trying to play Lonerism by Tame Impala on my phone, but it only lets me play a few songs.  Once it gets to "feels like we only go backwards", it skips 5 songs an...
  • FabianS_Bogota
  • Roadie
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

Cant buy premium

When I write the all information and click to buy premium, a error popping that says: "we think your payment provider having bad time. Don't worry, no money takrn from you. Try again or with different payment way."

  • Casual Listener
  • When I write the all information and click to buy premium, a error popping that says: "we think your payment provider having bad time. Don't worry, no money takrn from you. Try again or with differen...
  • Nico
  • Community Legend
  • 189 Views
  • 4 replies
  • 0 likes
  • 189 Views
  • 4 replies
  • 0 likes

Superuser Contribution Dont know which email I used for my premium acc/ wanting to cancel my subscription!

Hey everyone! So other than this account Ive made another spotify account using the student discount for school. I know all of the information for this account (Which is just a free account) but I cant figure out what email I used for my premium acco...

  • Newbie
  • Hey everyone!  So other than this account Ive made another spotify account using the student discount for school. I know all of the information for this account (Which is just a free account) b...
  • FabianS_Bogota
  • Roadie
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account Statistics / Information

I have many different problems... First of all: When I log in to spotify I can use my username and password, and then I come into my acoount. But at the same time I can use my e-mail and my password, and then I get into another account, where my face...

  • Newbie
  • ...assword, and then I get into another account, where my facebook is connected, which i have never agreed to. So both accounts is linked to the same email? At the same time my playlists are public, even t...
  • FabianS_Bogota
  • Roadie
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pago y activacion cuenta premium

Equipo Spotify, Acabo de realizar el pago para acitvar mi cuenta de free a premium por 6 meses realizando una consignacion bancaria a safetypay en avvillas colombia, no he recibido ningun codigo para la activacion de la misma agradezco me colaboren e...

  • Newbie
  • Equipo Spotify,   Acabo de realizar el pago para acitvar mi cuenta de free a premium por 6 meses realizando una consignacion bancaria a safetypay en avvillas colombia, no he recibido ningun co...
  • FabianS_Bogota
  • Roadie
  • 335 Views
  • 1 replies
  • 0 likes
  • 335 Views
  • 1 replies
  • 0 likes

Superuser Contribution OXXO PAGO 3 MESES -SOLO UN MES???

Por que al querer acceder a la promocion de volver a spotify por 99 pesos por 3 meses ... pagando en oxxo solo me permite un mes a 99 pesos????

  • Newbie
  • Por que al querer acceder a la promocion de volver a spotify por 99 pesos por 3 meses ... pagando en oxxo solo me permite un mes a 99 pesos????
  • FabianS_Bogota
  • Roadie
  • 302 Views
  • 1 replies
  • 0 likes
  • 302 Views
  • 1 replies
  • 0 likes

Superuser Contribution Free Spotify - friends and playlists disappeared

HiMy Free Spotify account seems to have lost my playlists and friends that i was following.Can you help please?ThanksJo

  • Newbie
  • Hi My Free Spotify account seems to have lost my playlists and friends that i was following. Can you help please? Thanks Jo
  • FabianS_Bogota
  • Roadie
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Movistar Spotify Premiun

Hola. Hoy me he suscrito a la promoción de Movistar Spotify Premium y al ir a hacerme una cuenta no me ha dejado enlazar con mi correo electrónico porque ya tenía una cuenta con ese correo, la cual no me acordaba que tenía (supongo q gratuita porque ...

  • Newbie
  • Hola. Hoy me he suscrito a la promoción de Movistar Spotify Premium y al ir a hacerme una cuenta no me ha dejado enlazar con mi correo electrónico porque ya tenía una cuenta con ese correo, la cual n...
  • mamapapaesfriki
  • Regular
  • 1653 Views
  • 13 replies
  • 2 likes
  • 1653 Views
  • 13 replies
  • 2 likes

Superuser Contribution 3 month offer, but spotify's says i have to pay 3/1 -17

I got the 3 month offer for 9 kr, but spotify says: Your subscription will automatically renew on 3/1/17 and you'll be charged kr 99,00Why do i have to pay that day, when i got the offer with 3 months?- or is it a fail from spotify?

  • Newbie
  • I got the 3 month offer for 9 kr, but spotify says: Your subscription will automatically renew on 3/1/17 and you'll be charged kr 99,00 Why do i have to pay that day, when i got the offer with 3 mon...
  • FabianS_Bogota
  • Roadie
  • 142 Views
  • 1 replies
  • 0 likes
  • Premium
  • 142 Views
  • 1 replies
  • 0 likes

Spotify Premium offer

The other day, I saw an ad on Instagram that said 3 months of Spotify Premium for $0.99, andI was really excited. However, today I tried to get Premium for $0.99, and the website said I wasn't eligible for that offer. The ad said that offer doesn't e...

  • Newbie
  • The other day, I saw an ad on Instagram that said 3 months of Spotify Premium for $0.99, andI was really excited. However, today I tried to get Premium for $0.99, and the website said I wasn't eligib...
  • Jacob
  • Community Legend
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mensaje dice que spotify no se ha lanzado en mi país y por eso no puedo obtener premiun

Cuando trato de suscribirme a premiun con mi tarjeta american me sale una ventana que dice que Spotify aún no ha sido lanzado en mi país y por eso no puedo tener acceso, antes ya había tenido premiun pero con una tarjeta visa (que ya la cancele), que...

  • Newbie
  • Cuando trato de suscribirme a premiun con mi tarjeta american me sale una ventana que dice que Spotify aún no ha sido lanzado en mi país y por eso no puedo tener acceso, antes ya había tenido premiun...
  • FabianS_Bogota
  • Roadie
  • 120 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 120 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Quit from Movistar and go back with Spotify

Hi, My account actually is administrated by Movistar. I want to go back to Spotify instead of this communication company. Regards

  • Newbie
  • Hi,   My account actually is administrated by Movistar. I want to go back to Spotify instead of this communication company.   Regards
  • luismluque
  • Casual Listener
  • 413 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
  • 413 Views
  • 2 replies
  • 0 likes

paying for my account twice

When I originally signed up for spotify, I was paying through my itunes account. Since the updated terms and conditions, I lost my premium account, had to put in a credit card and thought I was no longer paying through itunes. However it appears that...

  • Newbie
  • When I originally signed up for spotify, I was paying through my itunes account. Since the updated terms and conditions, I lost my premium account, had to put in a credit card and thought I was no lo...
  • Maxim
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify premium stopped working

hello good evening. i just want to make clarifications regarding my spotify account. i already made a subscription of the 49 pesos for 3 months premium account using my smart number as payment but it didn't seem to work no matter how many times i tri...

  • Newbie
  • hello good evening. i just want to make clarifications regarding my spotify account. i already made a subscription of the 49 pesos for 3 months premium account using my smart number as payment but it...
  • FabianS_Bogota
  • Roadie
  • 176 Views
  • 1 replies
  • 0 likes
  • Account
  • 176 Views
  • 1 replies
  • 0 likes