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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8711 Views
  • 1 replies
  • 9 likes
  • Security
  • 8711 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 478062 Views
  • 979 replies
  • 111 likes
  • Account
  • 478062 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1209856 Views
  • 119 replies
  • 117 likes
  • Account
  • 1209856 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 119960 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 119960 Views
  • 72 replies
  • 12 likes

Superuser Contribution payments

I had my debit card linked to my account and the payments were coming out fine. Then my debit card expired and before I could get anouther one my account unlinked. When I went back on there and tried to put another payment method in it keeps saying O...

  • Newbie
  • I had my debit card linked to my account and the payments were coming out fine. Then my debit card expired and before I could get anouther one my account unlinked. When I went back on there and tried...
  • RodrigoPalma
  • Roadie
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Superuser Contribution Doble cobro mensual

Estimados favor ayuda....cuando me suscribí a sptotify se suponía que cancelaría 3.099 mensual, pero comenzaron a llegar los recibos y estoy pagando dos veces la misma suma...despues de esto cancelé la suscripsión y me siguen cobrando...que se puede ...

  • Newbie
  • Estimados favor ayuda....cuando me suscribí a sptotify se suponía que cancelaría 3.099 mensual, pero comenzaron a llegar los recibos y estoy pagando dos veces la misma suma...despues de esto cancelé ...
  • RodrigoPalma
  • Roadie
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Spotify Family Device Check

I want to make sure my family isn't giving out their username/password to other people. Is thre a way I can see how many and which devices my family is using their spotify account for?

  • Newbie
  • I want to make sure my family isn't giving out their username/password to other people. Is thre a way I can see how many and which devices my family is using their spotify account for?
  • Maxim
  • Spotify Star
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium subscription fee is still charged after changing to part of family package

My mobile billing statement still shows the charge of the premium subcription fee after changing my subscription package from individual premium to part of family package in Sept 2016. Please assist on this and do let me know if you need my mobile bi...

  • Newbie
  • My mobile billing statement still shows the charge of the premium subcription fee after changing my subscription package from individual premium to part of family package in Sept 2016. Please assist ...
  • RodrigoPalma
  • Roadie
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution I was charged for Premium whilst on a Free account.

I was charged 9.99 this month for Premium and in fact, when I opened my Spotify app my account was listed as Premium. I then logged in through the website to unsubscribe however I was listed there as a Free user. I then logged out of Spotify though t...

  • Newbie
  • I was charged 9.99 this month for Premium and in fact, when I opened my Spotify app my account was listed as Premium. I then logged in through the website to unsubscribe however I was listed the...
  • RodrigoPalma
  • Roadie
  • 669 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
    Subscription
  • 669 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify won't recognize I'm no longer abroad

I went to Europe and my Spotify still thinks I'm abroad. My premium account was changed to free for some reason while I was abroad so now I am locked out of my account. Please advise

  • Newbie
  • I went to Europe and my Spotify still thinks I'm abroad. My premium account was changed to free for some reason while I was abroad so now I am locked out of my account. Please advise
  • RodrigoPalma
  • Roadie
  • 175 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
  • 175 Views
  • 1 replies
  • 0 likes

Superuser Contribution Codes for Family Premium won't work

I upgraded my Spotify account to a Family plan. When I send an invite to the account I want added we enter the code and it says "Unfortunately this Premium code does not seem to be valid. Try again or contact customer service". We've tried multiple t...

  • Newbie
  • I upgraded my Spotify account to a Family plan. When I send an invite to the account I want added we enter the code and it says "Unfortunately this Premium code does not seem to be valid. Try again o...
  • RodrigoPalma
  • Roadie
  • 320 Views
  • 1 replies
  • 1 likes
  • 320 Views
  • 1 replies
  • 1 likes

Superuser Contribution Sudden Change in Premium Charge

From the time I made my account premium from student discount, i've been paying around $4.99 per month and then suddenly I was recently charged $10. I had to update my card, just to bring back my student discount back. Any reason why the price was bu...

  • Newbie
  • From the time I made my account premium from student discount, i've been paying around $4.99 per month and then suddenly I was recently charged $10. I had to update my card, just to bring back my stu...
  • RodrigoPalma
  • Roadie
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Superuser Contribution Télécharger

Je suis abonnée à Premium et j'essaie de télécharger un album et lorsque je pèse sur télécharger on me ramène toujours à la publicité de Spotify

  • Newbie
  • Je suis abonnée à Premium et j'essaie de télécharger un album et lorsque je pèse sur télécharger on me ramène toujours à la publicité de Spotify
  • RodrigoPalma
  • Roadie
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hello! I've got trouble accessing my sister's Premium for Family

I used her redemption link/code, I plugged in my info & our address, and I went through all the other steps correctly as far as I know. It listed this account as the one activated for Premium. Yet, I've got nothing. My account still reads "Free". I'v...

  • Visitor
  • I used her redemption link/code, I plugged in my info & our address, and I went through all the other steps correctly as far as I know.  It listed this account as the one activated for Premi...
  • RodrigoPalma
  • Roadie
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Abo (German homepage) same email address

Hey Spotify Team, I wanted to invite a family member who lives with me in the same house to Spotify Family. After registering him with his email ID, he enters his personal data and is than asked to confirm that he has the same email adress like me (n...

  • Newbie
  • Hey Spotify Team,  I wanted to invite a family member who lives with me in the same house to Spotify Family. After registering him with his email ID, he enters his personal data and is than ask...
  • RodrigoPalma
  • Roadie
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Account switch

I have a premium account under my facebook signin paid via my sprint bill, but I deactivate facebook and have a regular user name sign in, how can i switch to my user name account and not lose my play list from the facebook signin

  • Newbie
  • I have a premium account under my facebook signin paid via my sprint bill, but I deactivate facebook and have a regular user name sign in, how can i switch to my user name account and not lose my pla...
  • 236 Views
  • 0 replies
  • 0 likes
  • Account
    Other
    Premium
  • 236 Views
  • 0 replies
  • 0 likes

"Unable to redeem code" for Spotify Family

I was added to Spotify Family account, but I keep getting error saying "We are unable to redeem code" I can't access anything. I was given a code but I just get that message.

  • Newbie
  • I was added to Spotify Family account, but I keep getting error saying "We are unable to redeem code" I can't access anything. I was given a code but I just get that message.
  • 176 Views
  • 0 replies
  • 0 likes
  • 176 Views
  • 0 replies
  • 0 likes

Solved!! Spotify premium

I pay for spotify premium every single month but my music won't even play when I'm offfline not to mention that I can't search for anything.

  • Newbie
  • I pay for spotify premium every single month but my music won't even play when I'm offfline not to mention that I can't search for anything.
  • user-removed
  • Not applicable
  • 323 Views
  • 4 replies
  • 0 likes
  • 323 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Family subscription stopped cannot add members back!

Hi all, my paypal payment to Spotify family expired so was put onto free account again. Re-subscribed with updated payment details only to see all my family members have been removed. So I go to add them back in (total pain!) only to get a response t...

  • Casual Listener
  • Hi all,   my paypal payment to Spotify family expired so was put onto free account again.  Re-subscribed with updated payment details only to see all my family members have been removed. ...
  • Jamesasloan
  • Casual Listener
  • 370 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 370 Views
  • 2 replies
  • 0 likes

Cancelling a credit card

How do I cancel my cedit card linked to my 18 year olds spotify account as h is now working and moving out of home and I do not wish to continue paying

  • Newbie
  • How do I cancel my cedit card linked to my 18 year olds spotify account as h is now working and moving out of home and I do not wish to continue paying
  • 123 Views
  • 0 replies
  • 0 likes
  • 123 Views
  • 0 replies
  • 0 likes

I don't know my password or email

I don't know my password or email but I only know The user name but I want to cancel Spotify because it's I just don't want it but I want to unsubscribeI rI don't know if you guys have a phone number or anything so I could talk to someone representat...

  • Newbie
  • I don't know my password or email but I only know The user name but I want to cancel Spotify because it's I just don't want it but I want to unsubscribeI rI don't know if you guys have a phone number...
  • 131 Views
  • 0 replies
  • 0 likes
  • 131 Views
  • 0 replies
  • 0 likes

Pague Oferta de Navidad y Me cobraron 4 veces

Buenas Tardes:En mi extracto bancario veo Que Me Han cobrado Cuatro Veces el servicio y tomo La Oferta de Navidad Que cuesta $ 900, Como podria Solucionar Aquello, Pague el servicio para dos cuentas de Pero me cobraron Dos Veces en Ambas, y aparte go...

  • Newbie
  • Buenas Tardes: En mi extracto bancario veo Que Me Han cobrado Cuatro Veces el servicio y tomo La Oferta de Navidad Que cuesta $ 900, Como podria Solucionar Aquello, Pague el servicio para dos cuenta...
  • 126 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 126 Views
  • 0 replies
  • 0 likes