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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • facemat
  • Newbie
  • 154827 Views
  • 174 replies
  • 12 likes
  • Account
    Free
  • 154827 Views
  • 174 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10532 Views
  • 3 replies
  • 10 likes
  • Security
  • 10532 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 505559 Views
  • 985 replies
  • 112 likes
  • Account
  • 505559 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124278 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124278 Views
  • 74 replies
  • 12 likes

Solved!! Cancel gift subscription

My daughter purchased a gift subscription for her brother but I was going to purchase a family subscription. Can the gift subscription be cancelled?

  • Newbie
  • My daughter purchased a gift subscription for her brother but I was going to purchase a family subscription. Can the gift subscription be cancelled?
  • Maxim
  • Spotify Star
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
  • 1 replies
  • 0 likes

Charged multiple times while signing up

My daughter was signing me up for the 3 months of premium for .99, and it charged her card 3 times...and i still don't have premium.

  • Newbie
  • My daughter was signing me up for the 3 months of premium for .99, and it charged her card 3 times...and i still don't have premium.
  • Maxim
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

will permanently closing my spotify account cancel my premium subscription through iTunes?

I have recently been disabled out of my itunes account and I want to cancel my subscription to premium but finding this impossible as I am paying through itunes.Would cancelling my account completely cancel this subscription?any help would be appreci...

  • Newbie
  • I have recently been disabled out of my itunes account and I want to cancel my subscription to premium but finding this impossible as I am paying through itunes. Would cancelling my accoun...
  • Maxim
  • Spotify Star
  • 315 Views
  • 1 replies
  • 0 likes
  • 315 Views
  • 1 replies
  • 0 likes

YA NO SOY PREMIUM

EL DIA 2 DE DICIEMBRE PAGUE LA PROMOCION DE 3 MESES X 9 PESOS Y ESTA MAÑANA ME ENCUENTRO CON QUE YA NO SOY PREMIUM, ME AYUDAN PORFA.

  • Casual Listener
  • EL DIA 2 DE DICIEMBRE PAGUE LA PROMOCION DE 3 MESES X 9 PESOS Y ESTA MAÑANA ME ENCUENTRO CON QUE YA NO SOY PREMIUM, ME AYUDAN PORFA.
  • cemp8898
  • Casual Listener
  • 738 Views
  • 10 replies
  • 2 likes
  • Premium
  • 738 Views
  • 10 replies
  • 2 likes

Dos cargos por mes a mi tarjeta

Me hicieron dos cargos por mes durante noviembre y diciembre, uno por 99 y otro por 149.Como puedo solucionar esto?Gracias.

  • Casual Listener
  • Me hicieron dos cargos por mes durante noviembre y diciembre, uno por 99 y otro por 149. Como puedo solucionar esto? Gracias.
  • BLOPB
  • Casual Listener
  • 211 Views
  • 2 replies
  • 0 likes
  • Account
  • 211 Views
  • 2 replies
  • 0 likes

Solved!! 2016 Wrapped

I forgot to change my e-mail, I just changed it. Where can I see my year in music now?

  • Casual Listener
  • I forgot to change my e-mail, I just changed it. Where can I see my year in music now?
  • mariafabulosa
  • Newbie
  • 6263 Views
  • 31 replies
  • 1 likes
  • Account
  • 6263 Views
  • 31 replies
  • 1 likes

Upgaded to premium but im still on free and i keep staying in free HELP!!

I upgraded to premium on September 28th and i an still on free till this day. I cintacted spotify support and they told me to contact apple since i paid theough iTunes. When i contacted apple they said they xouldn't help me and that i had fo cintact ...

  • Casual Listener
  • I upgraded to premium on September 28th and i an still on free till this day. I cintacted spotify support and they told me to contact apple since i paid theough iTunes. When i contacted apple they sa...
  • nfagerness
  • Casual Listener
  • 363 Views
  • 2 replies
  • 1 likes
  • Account
    Free
    Premium
    Subscription
  • 363 Views
  • 2 replies
  • 1 likes

WTHHHHHHHH

PORQUE SE TARDA HASTA DOS DIAS EN FUNCIONAR SPOTIFY PREMIUM PAGANDO EN OXXO WTH

  • Newbie
  • PORQUE SE TARDA HASTA DOS DIAS EN FUNCIONAR SPOTIFY PREMIUM PAGANDO EN OXXO WTH 
  • user-removed
  • Not applicable
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Family

So i have the premium for family but everytime i log in to listen and my sister logs in from her device we get the message "you are listening on iphone" continue to listen on this iphone and we both cant liten at the same time. What do i do

  • Newbie
  • So i have the premium for family but everytime i log in to listen and my sister logs in from her device we get the message "you are listening on iphone" continue to listen on this iphone and we both ...
  • user-removed
  • Not applicable
  • 150 Views
  • 1 replies
  • 0 likes
  • Premium
  • 150 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscribed to SingTel Music for Spotify but account is still on Free

Hi, I love Spotify and have been using it for a year, recently subscribed to SingTel music which waives my data plan for using premium Spotify. Recently I'm using the same account but it got downgraded to a free account. Troubleshooted to no avail an...

  • Newbie
  • Hi, I love Spotify and have been using it for a year, recently subscribed to SingTel music which waives my data plan for using premium Spotify. Recently I'm using the same account but it got downgrad...
  • Alejandro_C
  • Spotify Legend
  • 690 Views
  • 1 replies
  • 0 likes
  • 690 Views
  • 1 replies
  • 0 likes

Superuser Contribution Email address in use already

A while ago I started to created an account and got distracted. I have since been trying to do so again, but now when I try to sign up, it says my email address is already in use. However, if I tell it to send me a password reset, it says the email a...

  • Newbie
  • A while ago I started to created an account and got distracted. I have since been trying to do so again, but now when I try to sign up, it says my email address is already in use. However, if I tell ...
  • Alejandro_C
  • Spotify Legend
  • 462 Views
  • 1 replies
  • 0 likes
  • 462 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to change a country of a family member in a Familiy Subscription?

My gf is the owner of a Family Subscription and I am a family member on her subscription. But for me in my account my configuration of country is with US with a Zip Code that I don't recognize and for her is Brazil (that's where we live). I can't cha...

  • Visitor
  • My gf is the owner of a Family Subscription and I am a family member on her subscription. But for me in my account my configuration of country is with US with a Zip Code that I don't recognize and fo...
  • Alejandro_C
  • Spotify Legend
  • 195 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 195 Views
  • 1 replies
  • 0 likes

Unable to update payment info

Hey team - I got a new debit card and wanted to update the payment info, but when I go the Subscription page, I just getting a spinning circle and no fields to enter the new card info. How can I update it and get my music back? =[

  • Newbie
  • Hey team - I got a new debit card and wanted to update the payment info, but when I go the Subscription page, I just getting a spinning circle and no fields to enter the new card info. How can I upda...
  • 122 Views
  • 0 replies
  • 0 likes
  • 122 Views
  • 0 replies
  • 0 likes

Superuser Contribution Watch it! 3 months premium NOT for 9 euro

I clicked the button for 3 months premium for 9 euro. I did my part of the contract, and paid 9 euro. Then I had a subscription for only one month. That is not very reliable. I wil not do that ever again, the adds are not very trustworthy.

  • Newbie
  • I clicked the button for 3 months premium for 9 euro. I did my part of the contract, and paid 9 euro. Then I had a subscription for only one month. That is not very reliable. I wil not do that ever a...
  • Alejandro_C
  • Spotify Legend
  • 218 Views
  • 1 replies
  • 0 likes
  • Premium
  • 218 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ideal

When can i pay with iDEAL because it doesn't work

  • Casual Listener
  • When can i pay with iDEAL because it doesn't work
  • Alejandro_C
  • Spotify Legend
  • 225 Views
  • 1 replies
  • 2 likes
  • Account
    Premium
    Subscription
  • 225 Views
  • 1 replies
  • 2 likes

Superuser Contribution Need help switch email

Hey everyone! I need some help, I have an old email as my current email so I think "My Year in music 2016" has been sent there, I'm connected to facebook with a certain Email but I have not gotten any mail from Spotify, also when I try to use the mai...

  • Newbie
  • Hey everyone! I need some help, I have an old email as my current email so I think "My Year in music 2016" has been sent there, I'm connected to facebook with a certain Email but I have not gotten an...
  • Alejandro_C
  • Spotify Legend
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

spotify took my money but does not supply service

I pay for spotify through apple. My credit card had been locked and the spotify payment wasnt made. now that I made the payment spotify still doesnt work and I cant find a way to contact them

  • Newbie
  • I pay for spotify through apple. My credit card had been locked and the spotify payment wasnt made. now that I made the payment spotify still doesnt work and I cant find a way to contact  them ...
  • Maxim
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

cerix

Hola. Tengo un Sony Xperia y cuando apago la pantalla con el Spotify en uso se detiene la reproducción. ¿Álguien sabe que hacer?

  • Casual Listener
  • Hola. Tengo un Sony Xperia y cuando apago la pantalla con el Spotify en uso se detiene la reproducción. ¿Álguien sabe que hacer?
  • 150 Views
  • 0 replies
  • 0 likes
  • 150 Views
  • 0 replies
  • 0 likes

Superuser Contribution Issues with Account Payment Details

Hi!I'm having two issues today. I activated Spotify through my Rogers account in Canada, and it said it was set up as the payment option on my account. Then, when I logged into Spotify to double-check, not only did it not indicate that Rogers was the...

  • Casual Listener
  • Hi! I'm having two issues today.  I activated Spotify through my Rogers account in Canada, and it said it was set up as the payment option on my account. Then, when I logged into Spotify to do...
  • Alejandro_C
  • Spotify Legend
  • 210 Views
  • 1 replies
  • 0 likes
  • Account
  • 210 Views
  • 1 replies
  • 0 likes

Superuser Contribution Extending student discount

Hola! So I got the extension email and verified my university email address again before my account expires on 20.12.2016.However, the profile overview says I will be charged 9,99. What's going on there?

  • Casual Listener
  • Hola! So I got the extension email and verified my university email address again before my account expires on 20.12.2016. However, the profile overview says I will be charged 9,99. What's going o...
  • Alejandro_C
  • Spotify Legend
  • 216 Views
  • 1 replies
  • 0 likes
  • Premium
  • 216 Views
  • 1 replies
  • 0 likes