2016 Wrapped

[acuraintegurl]

I forgot to change my e-mail, I just changed it. Where can I see my year in music now?

[MattSuda · Accepted solution]

Hey @acuraintegurl

I moved your post over to the account section. There will be lots of questions like this today so I wanted to make it more visible to others that have the same question.

Emails will be sent out throughout the day so it should be sent to your new email sometime today. Also, if you still have access to the old email on the account, I would keep an eye out in case it was already sent there. I know this situation isn't ideal, but Spotify is doing it through email this year instead of a website.

[acuraintegurl]

Unfortunatetly I no longer have access to my old e-mail... But thank you so much for the fast reply. I will keep my eyes open for mails from spotify 🙂

[MattSuda]

@acuraintegurl

Hopefully you will get it at your new email address today. If not post back here tomorrow and we'll see what we can do to sort this out.

[hollyfo]

Hi, I didnt have my email notifications turned on, but have done now. Will I be able to access it soon? Why does it have to be through email anyway? 

[patrickj_qpr96]

Hi, I've only just changed my email notifications to get 2016 Wrapped. Will I still get it?

[nonagoninfinity]

I had the same problem I didn't know my spotify was registered to an inactive email and I only found out Wrapped was a thing today. What do I do?

[katherinee94]

I'm the same as a lot of people and had email notifications turned off but have now switched them on after seeing friends receive their emails today. Will I be sent an email anytime soon or is the window closed? I loved the year in music feature the last few years and was keeping an eye out for a website like previous years so will be so disappointed if I can't review my year!

[nonagoninfinity]

This isn't a solution; how do I get spotify to resend the email?

[MattSuda]

Hey everyone

@katherinee94 @acuraintegurl @nonagoninfinity @patrickj_qpr96 @hollyfo

There is a lot of confusion this year because it is being sent through email instead of a website you can check. I found out that you had to have your email notifications setup by early December to be able to get the email that was sent out today. Spotify is unable to resend the emails. Apologies for the inconvenience if you are disappointed, and I will pass along any feedback you have about this.

[patrickj_qpr96]

This is ridiculous. Surely its not hard to re-send an email.

I'm going to Apple music

[mollyyep]

My account is set up to receive all types of Spotify emails, and it has been set up that way for the past few years that I've subscribed to the service.  However, I also haven't received my Spotify Wrapped 2016 stats.  Just thought this was strange and very disappointing.

[FaintDeftone]

One of the reasons why I have Spotify over Apple Music is because of the annual year in review statistics that Spotify releases. I find them fun to read at the end of the year. I have always had email notifications on and I didn't receive any email. If today really was the only chance to get these stats and now we all missed out just because the company was too cheap to use the website like before, then you may have just lost me to Apple Music.

[timmyteat]

I received 4 emails from Spotify in November and have not changed my email address or made any changes to my email settings (where everything is enabled and has been that way since the start of my account), yet I still did not receive an email with my 2016 stats.

Any idea why not?

[maskedfox007]

Seriously. I'm a premium subscriber and I can't access these stats since my account is stuck linked to an email I no longer have access to. This is a major disappointment. 

[XthombowX]

Hi,

I've only just realised that my notifications were not set to active for Spotify News etc. 

I've now selected this, and have access to my original email. Does this mean the stats will be sent out? (As this is part of my subscription that I particularly enjoy).

Really poor customer experience if something that had been provided as standard for previous years is effectively removed without notice or notification. 

Tom

[katherinee94]

This is so, so disappointing. Can I ask if there was any information put out prior to this early December email settings cut off so people were aware that this would be the case? It wouldn't have been difficult to let people know it would be an email instead of a website this year, to give people the option to change their email settings before it was apparently too late. A huge reason why I love Spotify was for things like the year in music website, so to be let down like this with no prior warning when it would have been so simple to do is completely off putting. I had been looking out for a website since mid November so to be let down like this is pretty poor. Could have helped so many people with a simple tweet or early press release to let users know to have their emails switched on. I'm ranting, I know, but feels bad man.

[amanset]

Well that's a fairly embarrassingly obvious way of getting people to sign up for "offers" via email so you can try and sell stuff to them.

Well done.

[gcl09]

Why does spotify need to do everything in the most inconvenient way possible?
Do they have meetings where they discuss how to make everyone as mad as they can with stupid decisions like this?

[hollyfo]

If you have Twitter contact them publicly on their SpotifyCares account! Often the only way you can get companies to do something is to talk about it loud on social media.