Lost playlists and double account...

[user-removed]

Hi there...

I am a premium Spotify user. Well, i was until this morning.

I logged in to my spotify account and all of my playlists were gone. And there was 3-4 new playlist subscriptions that i do not know anything about.

And also, my account downgraded to Free Account.

So, i searched for some solutions and here's what i did :

1-Logged out and logged in = Nothing happened.

2-Disconnected my account from my facebook profile = Nothing happened.

3-Reset my password = Nothing happened.

4-Tried to do that "Recover Playlists" feature = There was no removed playlist.

And i just remember that, i have an old account which i didn't use since months, maybe years. So i logged into it; and:

YEAH! It's a premium!! With no playlist.

And again, i tried that recover playlists option and i can see my playlists there. And i will recover them, BUT. And it's a big BUT!!

It means, from now on, i'm gonna use that account. And you guys will probably delete this one (cankaravus). But i don't wanna use my old username. Is there any option that i can change my username.

And, one more thing, why this is happening? What's wrong? Having multiple accounts is not allowed or what?

Thanks.

[MattSuda]

It is not possible to change the username on an account.

If you have tried all the troubleshooting, and you still can't get your playlists back,

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.